Best hotel ever!!!!
Excellent service, delicious food, amazing views, bar inside the swimming pool, beach inside the hotel, staff well trained and educated and professional. Amazing events at night, great performances. Close to transport to the city. Very clean and rooms with balconies. Definitely a well recommended hotel to have a family vacation or with friends. There is always food!!!!!! So good. Really. Will definitely book another trip with them.
A great conference place!
My husband and I attended a couples retreat here and we were so impressed with the hotel and it's services. The hotel staff was very friendly. Our hotel room was spacious, beautiful, and clean. The beach was right outside our patio. We even had a hammock to relax in. The food was delicious with a great variety. There is absolutely nothing that we can complain about. We definitely want to make plans to return!
New York City, New York
This place is the worst. The beach is so dirty, the pool is so small. Their buffet is not good neither the drinks. Some not all the bartenders have some attitudes. The rooms, I do have issues with rooms with loud a/c and dirty bathrooms. This place was all about this, I do travel the world and I stayed and high and low cost accommodations and I’m not sure how to rate this one. you would think because it’s a resort and it’s in Cancun the place would be nice, well I was wrong. Also, I don’t think this place was located in the nicest area at all. It’s next to the public beach and it was not nice at all. And next to the marina. FYI it is far away from la zona hotelera. Anyways, that’s my opinion.
Stay at your own risk
Where do I begin. It was a complete disaster of a stay from start to finish. The management was hard to deal with when there was a problem and could be very rude. Also a very poor selection of food, hardly anything that was kid friendly. The rooms and the facility are old and outdated. From having tile missing in the pools, cracks in the building and railings, to having holes and rips in the sheets and towels that were supplied. And you better look in your food in fear you may find something that didn't belong. The food that was there tasted very poor. I most definitely will never stay here again, nor will I recommend this place to anyone.
Great place to vacation away from all the city hustle. A bit on far if you want to go to xcaret or other attractions. Although, the resort does provide with sales and transportation to attractiins which was a plus for us. No need to pay taxi, a bus picks up tourist at several locations and transports everyone. The tour guides speak english and provide great information.
Great resort if you have kids
I'm going to start with OUT OF THIS WORLD Entertainment Staff (Sharky, Jerry, Vanessa, Daniel, Lupita and Elvira DJ Dany). The shows were amazing and we didn't miss a single one. They always had great activities planned at poolside to keep everyone busy. They would be my #1 reason for going back!!I didn't find the buffet to be very kid friendly but the staff was very helpful in making sure the kids didn't go hungry.If you are going for high end alcohol make sure to upgrade to the premium package otherwise you get the basics.Over all we had a great time and would consider going back!!!
It's seen better days
The hotel and facilities were certainly clean and the staff were great, but the place has seen better days. It needs a lot of repairs and updating. The water park was rusty and flooring was coming up on the steps. The waterpark is pretty well unsupervised and can turn into a free for all with the kids getting pretty excited. There is a life guard at the exit to the slides but no one regulating the use. However the kids enjoyed it and didn't notice the wear and tear. The buffet was well stocked and presentation was good, but the food wasn't all that great. Fried veggies, veggies in sauce, chicken legs and thighs in sauce. Not a great buffet for young picky eaters, although the crepe station was a big hit. The waiters were very accommodating and when nothing could be found on the buffet (which was often) out came a hamburger or hot dog. The rooms were clean, but run down, tiles missing, no screens on the windows and the air conditioning units were very noisy. The decking around the main pool was coming up and a little unsafe, you had to watch where you stepped. Different activities at the main pool but not a lot of imagination put into them. There had been a lot of wind and the beach was covered in seaweed and not inviting at all. The kids didn't notice most of the deficiencies and had a good time. The drinks were generous and readily available. The outdoor restaurant was limited, but burgers and hotdogs, "pizza" and fries. There is nothing around the area, no place to walk to or see. We took the shopping trip which was of course a stop at a jewelry shop and a glad shop and then wandering around the street. Wouldn't recommend that excursion. I wouldn't go back and wouldn't recommend it, but the staff gave 100%
I would have given them a five if there were elevators and a cleaner beach. We traveled with our grandmother who uses a wheelchair for long distance walking. It was hard getting around with out an elevator but the staff did their best in helping us get to the buffet area. The beach was also kind of unclean, not what you expect from the Cancun coast. There was a lot of seeweed and muggy water.
Vanessa, Claudia and Daniel the entertainment team have great energy and enthusiasm and the events that they did during our visit made our time enjoyable and memorable. If you happen to stay at this resort I'm sure you will not be disappointed with all that the entertainment team does to make your stay memorable. Thank you Vanessa,Claudia and Daniel
San Francisco, California
Don't waste your money in this resort!
Since the very first day, I had the feeling that something was not right about this hotel. We had a night flight with 2 small kids, arrived 6am to this hotel and they didn't allowed us to early check in. We were going to stay for 10 days! how difficult could it be to make a client happy by letting them early check in?! so that we as clients would have a better experience, give better reviews and return again. Anyway, we had to pay 70 dollars and our bad experience had just began.I'll just sum up our negative experience:* No free Wi-Fi (for us It didn't even work in the lobby), be ready to spend 8 USD/ 24h connection or 40usd/5 days.* Our room looked clean at first sight but very far from what we saw in their website. The sheets and most linnen Most of the furniture looks pretty old and dirty, the bathroom was not an exception, it always had a bad smell (sewers) and the bathtub was in such condition that I didn't want to shower barefoot (specially after I saw couple of cockroaches coming out the drain).* There was also a big problem with mosquitoes ( inside the room). We all (specially my 5 year old) got bitten a lot by mosquitoes. People say that it's because of the rainy season but we talked to other people(who were staying in other hotels) we met in touristic places, and nobody noticed any mosquitoes in their hotel rooms.* Kids club is really a joke, it's very small, dirty, full of broken toys, looks dark and creepy. My daughter got a big scratch on her legs when she sat on a wooden chair that had some spikes that were part of a design that just chipped over time (that happened just while I was checking her in). * The water park is old and isn't maintained either. My 2 daughters got some cuts in their toes while using the the water slides (plastic is old and some edges are sharp).* The evening shows aren't that bad, but in my opinion not very kid friendly, there were several instances that they would do something inappropriate like touching a woman's butt.* The gym?? I don't know why they even keep the exercising machines there, none of they work, they are all rusted and it's impossible to use them. They could use some tips on how to maintain a gym in such humid environment. * There's only one pool for the whole hotel, it can be very crowded during the day. Don't walk bare foot there or the sharp mosaics will leave small cuts on your feet.* There's no hot tub. There's a 'jacuzzi' inside the pool.* The beach area is so dirty, there's trash and seaweed everywhere...We will never stay here again.I don't think they will change something, I think they are just trying to 'milk' this hotel before it dies. It's old and in a very inconvenient area. After this experience, I made some better research and found better options for the same money in the hotel zone. Be aware and don't book here.
My family enjoyed this resort. It's a distance from the hotel zone but we never needed to leave this place. There was a lot of things to do here. We never got a chance to use the water park but looks like the families with younger children would enjoy. The activities provided by banne, Danny, lupita, victor, and jerry was fun and varies through the 5 nights we stayed there. We were pleasantly surprised by the food that was offered in the buffet. The restaurant can really cook up great meats. One lunch had whole fresh fried fish. Yummy. Would stay here again.
The resort is great for families that are looking for things to do there are many activities to do! The staff Bane, Danny, lupita, Victor, Gerry are all nice, great, and funny. The food is also good too many things to try!More
Very friendly staff, Dani, Victor, Lupita, Jerry. They made our stay very enjoyable. lots of things to do on the resorts. My kids loved the water park, pool, and the activities. It is very kid friendly. 4 different restaurants to choose from so we didn't get tired to the food at all plus unlimited drinks to boot.
Worst Nightmare ever...Be aware!!!
First of all the hotel is not just outdated with every single thing in it it is also very unprofessional and a complete disaster. If I could choose 0 Stars I would but unfortunately I had to give it 1 Star to begin with. The reception most workers and managers are very rude not in any way helpful, careless and have no respect to there paying costumers. Beside you are speaking spanish or maybe are a local person. This place you find barely any english speaking people around and also the kids club is complete spanish latin welcome please. My son had a very bad experience they never talk in english. He had a hard time there to understand. All kids mostly spanish speaking. Service very unacceptable and horrible they will give you a nightmare vacation if you have something to complain about so be aware!. Read the reviews carefully most of them very true. Spend your time and money in a different resort. We left the hotel after 3 days finally to find a better place to stay and it was a huge plus, after this we got the vacation we expected and much better treatment from the stuff and service. The beach is gross and lots of seaweed, dirty and the food hardly something to find specially if you have kids with you. Everything in this hotel is terrible and not even worth to consider to book.
We opted for this place because of the water parks for our kids and also because it was a last minute deal. We knew ahead to lower our expectations since it was rated a 3.5 stars and based on other reviews, as we normally select 4+ stars. The beach is ok, if you don't mind the seaweeds. My wife and the kids enjoyed the kayaks and surfboards. Be careful with the excursions, we took the cheapest one, only to end up paying 2x more for all the upgrades once there. The rooms are ok and cleaned, I didn't see any wrong nor insects. We took a room with ocean view but it was on the 3rd floor. I would still recommend this as you are close to most amenities and the main pool, except the water park. It's very basic with a regular key to access your room. There's a daily fee if you wish to rent the key lock for the safe in your room. You only have free access to internet in the main lobby, unless you pay the daily fee. Not worth it in my opinion. The entertainment was better than expected, a very enthusiastic young group lead by Vanessa, Daniel, Victor, Joanna, Lupita and Santi the lifeguard. Without them, I don't think my family would of enjoyed this trip as much. Each activities are presented in Spanish and English, although the majority of the guest all spoke Spanish except for a few. I believe many of the guests were locals but all very friendly and family oriented.The food was ok, no one in my family got really sick, except for a small indigestion that quickly solve with proper medicine. I would have no problem recommending this place for families on low budgets and want to be away but not too far from the busy downtown. We paid 3,900$ CAD including flights, transfers and taxes, from Toronto to Cancun directly for one week stay for a family of 4.
I'm not sure why they call it a resort at all. It is an outdated hotel that is over 30 years old. Everything about it is outdated from the rooms, to the small outdoor pool and deck area to the run down water parkand joke of a game room. The food was bland and tasteless and the drinks were watered down. You had to pay extra for Top Shelf, and if you don't make reservations for the restaurants between 11:00 & 1:00 you couldn't get one. Which meant you were stuck eating at the 1 and only buffet they had. Last but not least the resort has 3 floors and there are no elevators. The only positve experience is the staff is very friendly and helpful and tried to make up for all of the resorts shortcomings. Overall, if I could rate this place a 0 star I would. I read mixed reviews online before going. Believe the bad reviews, they are spot on.
All Ritmo Turned our family vacation into a family nightmare
Everything was a disaster from the first day the flight full of irregularities the "Hotel" completely below expectations, the water park without meeting the minimum hygiene conditions, disastrous food, stay in the hotel horrible service and general manager Ms Liliana Martinez very unprofessional not even try to assist in correcting all these problems she Turned our family vacation into a family nightmare
In depth honest review
We arrived at the All RItmo on the 19th July until 1st August, we were a family from England staying in room 107 ,Joel on reception was most help full , but don't ask to change money as they never have much money to change , currency for the hotel guest, you get a better rate outside the hotel 19 paso to the English pound In the hotel outside 22/23. .We were helped with our luggage to room 107 which was a shock a very outdated room not equipped for 4 persons staying in the room but we soon rectified that our selves and made it home from home , we like this room because it was only 10. Steps to the beach and the ocean and great for my grandson , , right down to the worst part of this holiday (1) food just ok always plenty to find but not very hot , never saw staff check temperature of the food , as a family we went out for meals at night which were fantastic .(2) never had a descent alcoholic drink during the day time around the pool very disappointed , the lobby bar much better you can get branded drinks .(3) kids club a let down if you could speak Spanish you were ok in the kids club my grandson went once , was never encouraged to to come back ,in the holiday details it said there was a children disco never saw any disco for the children to enjoy them selves , sorry girls you appeared to be on the lazy side , same activities daily , need to revamp the kids club .(4) there were only a few animation staff I would like to thank for there interest in the hotel guest Joanna, Vanessa, esterno , jerry needs to learn to have more manners and to realise there is more than Mexicans , USA , Canada , guests at the hotel , there was a few English staying , but he was more interested in Mexicans and Latin Americans staying at the hotel , the team need an animation manager as they need managering Them as a team , (5) the waiting staff in the restaurant were all lovely nothing bad to report very helpful .(6) there is 3 special restaurant Mexican , Italian , and ala cart I would advice any one to miss it nothing nice about them , all the food is very bland .(7) the hotel is very run down a lot of money needs spending on this hotel , the hotel Is in a great location away from the hustle and bushel of down town Cancun. (8) not very disable friendly due to a lack of ramps for wheelchairs and pushchair(9) my daughter in law and grandson had a near miss someone throw a rock off there balcony and just missed them was reported to the management .by the cleaning maid . (10) seaweed was a problem the VIP part of the beach was removed daily . Would we go back again I don't think so ......
York, United Kingdom
This could be a great place, but it is let down on too many levels. The food from the buffet is plentiful but poor quality. Our air con unit in our room didn't work properly. The beach was not good and a bit dirty. Perhaps it is time for a new management approach as this one is clearly not working.
We were only here for one night, but the food was just okay, the service at the front desk was slow and unfriendly, and it was hard to take advantage of any of the amenities. You can't check in until 3:00, so without the bracelet, you can't eat anything, walk on the beach, use pool, etc. The bracelet costs $100.00 if lost (why I don't know. I've never had any other hotel do this. This is not an idle bluff. They will charge you for it). We finally got to check in, and then we had to come back 45 minutes later to actually get our keys and packets. The keys are actual keys and you get one per room. They do everything by hand so it takes a long time. You MUST pay with plastic at the front desk for your rooms. You cannot pay for them in advance. We were interested in playing mini golf, seeing a movie in their theatre, playing beach volleyball, or using the waterslide park, but by the time we had checked in, everything had closed at 5:00, so we missed a chance to really do anything. They did have a Zumba class later at 10pm but that was it. The waterpark is really geared for youngsters up to junior high. There are 3 larger waterslides that have one or two turns in them, and there are 3 tiny ones only 3 feet long for toddlers. There's a large bucket that fills and dumps on you, and mushroom fountains, to get wet in, but that's it. There is a large one foot splash area, and a small pool that is by a bar. This way adults can sit on underwater chairs and drink while watching their young ones play. The bellman were nice and work hard, but there are no elevators so they have to carry everything up stairs (2-4 flights). The activity list is in your key packet, but is hard to understand. It doesn't have times when things open and close, only when they have an organized activity. For example, you can play beach volleyball if you have your own group from 10-5 (not listed), but they only have it organized from 2-3 on Wednesday and that is what is on the activity sheet. There is a game room with table tennis, foozball, and pool, but the quality is not great. The foozball table had a big bow in it so the ball always rolled to the center. The lady at the gift shop didn't speak english, so i had a hard time finding what I needed. Some rooms are right on the beach, but half of them are across the road in another complex. They do have a walkway under the road, but it is a bit of a walk to get to the dining area. To really take advantage of what they have, you'll have to stay several nights. It looks like they built the hotel, and then acquired residences across the road and turned it into a hotel. The room configurations are very different than most hotels. The three rooms we had across the road have small kitchenettes, a dining room, a living room and a bedroom in them. They can put three people in them though because two can stay in the large queen in the bedroom and then there is a small twin in the dining room. A little odd. Some rooms have two bedrooms in them with two twins each, so you can fit many people into a single room. There aren't a lot of them though. If you're just passing through on your way to someplace else, don't bother staying here. If you're prepared to spend a week here, it might be okay. Don't lose that bracelet though!
Will not be coming back to this hotel again!!! Your money is better spent elsewhere!
We decided to stay here for one night because our whale shark tour (carribean connection) takes off from the marina next door. However, the hotel actually ended up wasting more of our time than if we found a different one farther away from the tour. We arrived at the hotel at 2 pm, but were not able to check in until 3 pm when they told us our rooms were still not ready. The front desk was rude and not flexible. Do not except to request anything special from them. Don't ask for a manager either. It won't solve your issues. The general manager does not follow the idea of that the customer is always right either; good luck if you have any complaints here. The food was awful. Our group of seven had trouble finding much they liked. The rooms were clean but really outdated. The entertainment staff seemed good for the little time I was there. The bell staff was nice and so was the concierge.
The entertainment has been absolutely fun while on this resort. They have good prices on excursions and the beach is pretty awesome as long as u don't mind swimming with some seaweed. Staff at the resort have done an amazing job serving us and have been very Friendly. Would recommend to family with small children.
Ernesto is the best funniest dude on the place.. he's an absolute Joker.. but remember when he gets a water gun it's full of ice water so runThe hotel overall is very family friendly.. they are always doing things throughout the hotel to have fun and joking around with everyone.. The shows are very family oriented also..
DO NOT STAY HERE!!!!!
To start, it will take you two hours to get there from the airport if you booked the super shuttle we all get recommended fromExpedia. The shuttles drop everyone in the hotel zone first and All ritmo will be last because it is so far away that the street is not even paved. After seeing all the nice hotels and resorts being dropped off at All Ritmo will make you want to run away. There is no easy access for strollers or disabled guests. No ramps or elevators anywhere needing to access another floor in the Hotel. Everything is worn out and very outdated. The reception guys are just horrible! They were not kind or accommodating at all for my toddler and me. They never pick up the phones either. Had to walk over most of the time I needed something. They advertise a wonderful lobster as the only room service food they would provide but guess what, takes an hour. There is always an excuse to why they can't prepare it and its 40.00 dollars. Since this is in some type of secluded area, there is seaweed all the time at the beach. I couldn't get my son in there for more than 2 mnts because it was scary. They try cleaning in the early morning but its like all the residual from somewhere comes this way. What sold us this place is the water park. We never even went once. The one day we were free to go, which was Tuesday the place was closed for cleanin. Access cards are non existent you get an all fashion key. Food is supposedly varied everyday but for 3 straight nights I ate there food was exactly the same. The staff there serving is really nice though. Getting picked up and dropped off for tours is hell. You willBe first picked up and last dropped off here and that is another thing you will hate. Its not that we are looking down on the place but its not worth the 4.5 star rating honestly. This is surely a 1 star place and should be advertised as such. Spending more than 50 dollars a night for this place is a rip off. Hopefully they change the star rating, lower the prices and advertise as such. Everything is old and warn out. Also do not go with the VIP lifestyle vacation people. Its a waste of time. They just want to use this place as a sales pit since everyone is shocked when they end up here, they want to sell you lifestyle vacation packages and lock you in for years. Its for newbies. Anyways, I had a crappy time here because it was sold to me as a 4.5 star place and its not. Its a 1 star place honestly. If I had chosen a 1 star and the cheap price I wouldn't be complaining but since I was tricked here I am warning the world.
Gerry, Ernesto and Danny along with the rest of the team made the trip worth while. They are welcoming, energetic and professional. I can't wait to come back. This is a great family environment. I plan on bringing kids and rest of my family next time I come back.
Great stay for kids and parents
This was one of the best vacation resorts for family's in Cancun. The entertainment staff was excellent. Andy, Gerry, Luisema, Vanessa Daniel, Claudia, Ernesto...all were great and made our stay that much more enjoyable. Big thank you from the Jacksons...aka Eddie Murphy and Oprah. Bar staff. Eduardo, Tony, Jesus, etc. So many to name. Excellent staff all around. Will be back for sure.
Pittsgrove, New Jersey
STAY AWAY FROM THIS DUMP!!!! NOT AS ADVERTISED!!!!!!!!!!! Stayed 2 hours
Upon check in we were told the water park would be closed the next day for a holiday (Tuesday). We looked outside to the beach which is full of seaweed and literally right up against the marina. There really was NO beach, it was horrible and dreary looking not tot mention this hotel is on the opposite side of town away from the hotels and shops.We went to our room in hopes that the room would be better than the run down lobby and proceeded to slide on the slimy greasy floor. We immediately advised our boys (8 & 12) to not unpack their bags because we were not staying.We walked to the lobby which is the only place you have wifi, none in the rooms or rest of the hotel. The wifi was out for awhile so I was unable to book another resort or my 2 hour stay would have been shorter. Once the wifi was back on after I had to tell the front desk 3 times, I was able to book another resort (Fiesta Americana which was AWESOME). I went to the front desk to let them know we were leaving and had to argue to get my some of my money back. They gave me all but the 1 night of $189 for the 2 hours of hell at that dump. The worst part was I bought the insurance through their website and they still have not called me back about my claim for the one night that we were unable to stay. SAVE YOUR TIME, MONEY, AND AGGRAVATION!!!!!!!!!!
I'll never recommend this hotel to anyone. The room was fine but checking in and checking out is a joke! They try to charge extra when you check in and try to charge extra when you check out!!! Worst service and a waist of money!More
Great place - the kids LOVED it
Our family had a fantastic time at the resort, all of the staff was very helpful and the entertainers were really what made this place special. We spent 4 nights here after spending 4 in a resort in Playa that cost more than this place. Highly recommend it - did not have any problems getting food whenever we were hungry and drinks when thirsty. The waterpark is a blast - we could have spent a few days just sitting by that pool while the kids wore themselves out.
My family and I just returned from a week long vacation at All Ritmo resort and water park. It was definitely not what was advertised. Let's start with the water park. If your kids are older than 5, they will be too old for it. It's small and in disrepair. The paint is great, and they're great at "patching things up" but it's not right. Every joint in the water slide is rough. I feel like I left half my back on it. There are other issues too, the mosquitoes will pack you off if it has rained recently. Now let's talk about the game room. They haven't put a new game in there in years. The pool table is so worn out the felt is like plastic. The air hockey table is worn out it barely has any surface on it at all. Even the ping pong table is worn out. Now let's talk about the beach. The beach has so much sea grass on it that you can't get to the water. There is trash on the beach, and it smells horrible. But if you can get past all that, you might enjoy your stay. If your looking for a resort where you can spend your time waiting in lines behind the locals. There were 10 times more locals there than there were people from the US, or Canada. I don't mind spending time with people in their hometowns, but I was really wanting to enjoy my stay in a upscale resort with my family, not standing in lines waiting for services that I paid 10 times more for than they did. But I don't want to get into the "Gringo" prices that we paid for everything. My best advice is find a better place to take your kids.
To be honest, wasn't too impressed with the hotel, it looks much better on the pictures. Everything was compensated by the entertainment team, they turned our week in a REAL vacation. Luisma, Jerry, Vanessa, Daniel, Andy, Ernesto - THANK YOU guys, we all had a wonderful time. Also will appreciate the food in the buffet, a lot of choice and a nice service. Giovanny and Daniel at the bar - real machines. Thank you once again guys.
This hotel made a vacation great for both kids and adults. They included lots of activities, shows, food choices, etc for all ages. Luisma, Andy, Ernesto helped make it all fun! It made the trip enjoyable and would easily do it again.More
Great resort, great people, definitely recommend, love Ernesto. Had drinks all day and they were really good and I love the watermark also it's really cool. The pool is very clean and warm. Night swimming is the best.More
Los Angeles, California
When we got to the resort - first thing we found was a cockroach in our room! The TV as not working and they only had one king bed for the four of us. They brought was rusty looking extra bed where my husband slept and I slept with my kids. My 9 year old was crying and tired at midnight and wanted to go back right away. We wanted to leave right away but the hotel was nice enough to change our room and gave a nice clean room and we felt a lot more comfortable. What made us stay and probably come to the resort is the entertainment team - what an amazing group! All day long they do pool activities and by night time - amazing shows and engage in audience participation. The few members of the entertainment team Gerry, Andy, Vanessa, Luisma, Ernesto and Danny are few to name - really made this a lively vacation. My children and my husband had a great time with with, the water balloon fights, water gun fights, aerobics in the water and many more. By time we left, my husband was being called Aladdin and my son Abbu - it was very fun filled environment. The dance class at night is a real workout! Food was great and the whole service staff was amazing as well. The hotel does need to do upgrades and renovations to make it more presentable!
Girls trip review
My visit was fantastic. Diego, Eduardo, Vanessa, Ernesto, Louis, Ma, Cesar, were all so great. I felt very taken care of, we never had to go looking for help. The bartenders kept the drinks coming and the staff was always very pleasant. 10/10 would come back!
Best staff ever!
My friend and I spent the week at the All Ritmo Resort, I was pleasantly surprised and pleased with everyone. Ernesto was WONDERFUL! Very attentive, extremely kind. Diego was the best bartender, I I always had a drink in my hand. Caesar, jerry, Dani, Vanessa, Eduardo: everyone was great. 10/10 would come back and recommend to friends and family.
My family and I had a wonderful time at All Ritmo Cancún resort with the amazing staff: Ernesto, cesar, jerry,dani, diego,vanessa! This trip was one to remember! I love the pool and the food! Can't wait to come back next year!More
Had a amazing time the VIP is the way to go and the staff was so engaging and helpful thanks to Ernesto Diego Gerry and Vanessa dani luisma Cesar thank you guys for showing us a great time we will be back!!!!More
My husband and I traveled here without our children. It is very family oriented so there were lots of families with small children but it was still a wonderful experience for us. All the staff was friendly and helpful. The food had SO many options to chose from there was always something for everyone. I would recommend to anyone.
Throw The Entire Resort Away!
The resort is run down and outdated. The pictures posted on Facebook and their website are very misleading. Be sure to look at the pictures posted by guests if you want to see what the resort and rooms really look like. The lobby is small and gloomy with dingy furniture. The beach was full of seaweed everyday. Customer service at the front desk is horrible. Armando the bellhop is the only person that was able/willing to assist with issues we had. The phone in our room didn't work. Anytime we had a problem or question we had to leave the room and walk down to the front desk. My husband had to literally take the phone down to the front desk before they sent someone to replace it. The safe never worked and they never sent anyone to assist with getting it to work. There were 4 of us in a room and everyday the maid would only give us 2 towels. When I asked for more, the maid told me I would have to go the front desk. I would never recommend this resort to anyone!
Fabulous all-inclusive resort for family fun & relaxation
I recently returned from a week-long stay at the All Ritmo with a friend and my 11-year-old daughter. Before going, I researched the resort and found very mixed reviews with few details. I believe knowledge is power, so below is an in-depth review of our stay. The first things you need to know is at All Ritmo is a family resort and it is several miles from downtown/ hotel zone. There were very few guests there without children. If you are not traveling with children and do not want to spend your vacation with children, this is probably not the place for you. We arrived and the hotel looked like many of the pictures online. The staff was friendly and they checked us in early. We were not asked to provide a credit card or any other form of deposit. We were issued wristbands that identified us as guests and gave us access to the all-inclusive services. I was somewhat surprised that we were issued an actual room key and that we only had one key for the room. We were told that we would not be able to get an additional key.We had an oceanfront Jr. suite and I was pleasantly surprised by the room. Our room had two queen beds (though they felt a little small for a queen), a spacious seating area with a kitchen area that included a sink, small refrigerator, and microwave. We had a rather large balcony with an amazing view of the beach and pool. The bathroom had a vanity area with a closet and a separate tub with shower & toilet area. Our room was clean upon arrival and the staff did a great job of daily cleaning. I don’t know how they did it, but there was no sand residue in the room after the cleaning staff visited. We did have to ask daily for extra towels and a blanket for the sofa in the seating area because my daughter was using it for her bed. After getting settled, we headed down for lunch and to get a feel for the resort lay-out. Lunch was delicious and I was impressed with the selection and variety. My daughter is a vegetarian and there were plenty of options for her. After lunch, we made reservation for one of the dinner restaurants. Dinner reservations can only be made day-of between 11am-1pm. All three restaurants are not open each night. There is a rotating schedule and you can view the menus at the concierge desk (where you make reservations.) We only are at the Mexican restaurant and it was delicious both times. The restaurants also change location, so make sure you check the site.It’s not necessarily clear from pictures and reviews, but the resort is located on opposite sides of a street. There is a tunnel connecting both sides, so you do not have to worry about crossing the highway. The main part of the resort is on the “ocean side” and the water park, dinner theater, some of the recreational areas, a pool, and additional rooms are on the other side of the street. The main resort has a large lobby/bar area where nightly entertainment takes place. In case of rain, some of the daily activities are in the lobby. Twice during our stay, the resort had local venders/artist on site with booths set up in the lobby. It was nice to be able to do some souvenir shopping on site. The venders were friendly and not pushy. Off of the lobby, there is a “hospitality” area where representatives from tour/travel agencies are available for booking excursion. We did not book any excursions during our stay. If you are looking to book excursions and you do not book them before you leave, make sure you do research about what you should expect to pay. On the other side of the lobby is a gift shop/convenience store. The hotel supplies shampoo, lotion, and soap. If you forget any other toiletries or need any essentials during your stay, you will need to get them from the shop. Be prepared to pay convenience prices, but the store does accept US money. A word of caution, throughout the lobby, there are representatives from Lifestyle Holidays Vacation Club who will invite you to “VIP” breakfast or lunch. All I will say is do your research before you go and decide if a “VIP meal” and small bottle of tequila are worth it. Also on the main side of the resort is the large pool that has a swim up bar, shallow kids pool, and three sunken “hot tubs.” The pool is a hot spot for gathering and activities. There are several lounge chairs around the pool and they are first-come, first-serve. When you check in, you will receive a towel card for each person in your party. You turn in your card to get a pool towel and get your card back at the end of the day when you turn your towel in. You can exchange towels during the day, but you will only get one per person. Off the pool is the game room and the snack bar area. We only ate at the snack bar once, but there is a variety of food (fresh fruit, French fries, hamburgers, hot dogs, nachos, etc.) There is also a snack bar and bar at the water park (water park is open 10am-5pm M, W-Sun.) We only went to the water park once and it was not crowded at all, but it is geared toward younger kids. After riding the slides a few times, my daughter was ready to head back to the beach. The main resort is located on the beach and there are plenty of options for relaxing. There are uncovered beach chairs, covered beach chairs, large raised “beds” with covers, swinging beds under a cabana, and round beds with roofs. All are first-come, first-serve. We spent most of our time on the beach in the swinging cabana and had wonderful beverage serve from Alejandro. I can’t say how wonderful he was! By day 2, he knew our drink orders and had them delivered to us within minutes of arriving at the beach. Alejandro also brought us drinks when hung out in the pool…when we were not taking advantage of the swim up bar. Several guest brought “Yeti” style cups and I wish we had done this! The beach is private, but does share some water space with a marina. The first several days we were there, the seaweed was bad and piling up on the beach. Staff raked the seaweed, but there was just so much of is. On day 3-4, the water cleared up and the seaweed was not a problem. The resort also has a variety of non-motorized water craft for guests. We did not use any of these, but we saw lots of other guests use them. They also had staff available to assist and provided life jackets. I’m saving the best for last…the food and service! As a foodie from Louisiana, I had concerns/reservations about the food. The food was delicious! With the exception of three meals, we ate at the main restaurant. We never had to wait to be seated for a meal, but we did see some larger parties have to wait 5-10 minutes to be seated. For all meals, the set-up is buffet style and there is a huge selection of food. There are cook-to-order stations at every meal and sometimes there were multiple stations set up. Dinners are “themed” with a focus on specific cuisine (BBQ, Italian, Asian, etc.,) but they also have a variety of other main dishes and side dishes. Ice cream is available at lunch and dinner and there is a large selection of desserts. We quickly fell in love with the crepe station! Alcoholic beverages are available at all meals and there is a mimosa bar for breakfast.We received great services from all staff and I do encourage you to tip the staff/servers. We tipped at meals ($2-$5) at the bar ($5 for the first round and $1-$2 about every other round.) As I said, we had drinks delivered to us within minutes of arriving at the beach and, at meals, our server brought drinks before we asked for them. Tipping is not required or expected, but it was appreciated and ensured we received excellent service. Overall, we had an excellent experience, but there was one issue during our stay. On the 4th day, a big storm blew in and brought in a massive swarm of mosquitoes. The hotel was not prepared to deal with this! There were mosquitoes EVERYWHERE. We could not use our balcony for several days and you would literally get covered with mosquitoes walking around the resort (including inside.) I came home with over 100 bites and many guests were complaining about the mosquitoes. Other than the mosquitoes, our week at the All Ritmo was close to perfect.
Battle Ground, Washington
Great for Families!
I had the Oceanview Suite. The Balconies are just yards from the Ocean!! Which gives you amazing views and ocean breezes.... The pool is small and can get crowded. The Water park is across the street, which was a bit of a walk to get to, but the kiddos had a fun time there. It's geared towards younger kids, I'd say under 10 years of age. They always had activities going on. The food was okay, make reservation as the food in the restaurants is much better than the buffet
Overall this was a excellent trip! Great food, entertainment and activities hostess. The games are very entertaining and both you and your family can attend plus the jacuzzi on the patio with ocean view is awesome! Ernesto and CesarMore
Great place for the whole family!
Overall this was an excellent vacation place for our whole family! Evening shows were great, food was good, and the activity crew was excellent! Gerry, Vanessa and Danny always kept us entertained at the pool and were excellent with the kids. Hats off to these 3. Diego at the lobby bar was amazing, always kept our drinks full. Without the entertainment/bar staff, our trip wouldn't have been the same. Thank you guys for all the fun!
Pretty Much What The Other Reviews Said ...
Gerry was the best part of the week! Kept the kids entertained! And that was the best of the entire week. We had a party of 10, arrived before noon and our rooms were finally ready about 4:30 ... rooms are definitely old and need some repairs - but when our air conditioner started to leak, they fixed it within the hour.We chose this resort for the kids and the kids loved the water park. Beach was only nice & clean one day. It is what it is and we made the best of it --- would I return, NO. Did I enjoy the week, yes --- but not sure the resort was even a 3 1/2 star ... maybe a 2 1/2 or 3.The resort was right beside the Marina and we did go swimming with the Whale Sharks one day.
We had a family of 10, 5 adults and 5 kids, ages ranging from 4-16 years old. We had an amazing time. The pool is great, fun games all throughout the day. Gerry and Vanessa are the best with activities and the evening shows! Diego, in the lobby bar is amazing! Alejandro will keep your drinks full all day! The waterpark was fun for the kids and adults both.
Uniondale, New York
We made the best of it.
Me and & my bf booked this resort on a whim & it was pretty much what every reviewer said it would be. A lot of locals come here it seems to get away. It's perfect for children! Perfect for a family who wants something super low-key. We paid $100 to upgrade for a beach view and supposedly a "better room". Who knows. The drinks were VERY watered down. You're better off asking for a beer, unfortunately for me.. i don't drink beer! :( There is MAJOR seaweed that washes ashore and these poor workers get up bright and early to start cleaning it (God bless them!) The water is not what you would expect it to be, I actually never got in as well as their pool. It was always filled with children..and it just didn't seem clean enough. I wanted to take pictures by the water but unfortunately there's a marina with tons of boats that ruined that for me.. it wasn't the nicest view. The food was okay, but when you have a nice hang over what doesn't taste amazing?! Haha We never made it to their restaurants so I can't speak on that. There is only wi-if in the lobby (for free) but it's very slow. You do have the option to pay for in room wifi. There's no lounge/club... no adult entertainment so because of that we spent more time away from the resort our entire stay. We're a couple who loves fitness so we went for a workout session at the gym and everything was old, things were broken... we got a few good laughs out of it lol. But we made it work and broke a little sweat out. We took the ferry to isla mujeres! The ferry is literally 5 minutes away. Make sure you go there and check playa Norte! Beautiful water, now that's water you wanna get in! Beautiful tourist area. If you wanna go party and do the whole chebang go to mandela beach, it's about a 25 min cab ride and it's $25 one way. That's where all the parties go on! Overall the staff was great, everyone was so attentive, so sweet. Almost everyone was very fluent in English. It just wasn't the resort for us. The only real complaint I have is getting bothered by their All Ritmo 'lifestyle' partnered company. They will push and push to speak with you and try to hustle you to put money down.. they'll waste your time!! This picture was the view from our room. And a picture by the water... and you'll see the seaweed. But if you come here have fun! Enjoy!
Mission Viejo, California
We have so much fun staying at the All Ritmo while in Cancun. There was always something to do and the staff was fun and exciting. If you want the local experience this is the place. The pool boys we hot! Ernesto showed us the local spots and the clubs
I had so much fun here! There was many fun activities all the time and always something to do. Great food and great drinks! I Would come again! A lot of hot pool boys here, including Ernesto. He took us to all the local hot spots including clubs and sailboating.
First time visit to cancun
It's a very nice and friendly hotel !!people are exceptional ,Ernesto , Luisma, Andrez, Jerry, Andy, claudia and Ana entertain kids and adults with games it's so much fun!! Food is great!! Overall service is exceptional!More