Aloft Cancun , Cancun

Address: Blvd Kukulkan KM 9, MZ 48 L-8-1, Zona Hotelera, Cancun 77500, Mexico

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Hotel name: Aloft Cancun
Hotel stars:
Hotel rooms: 177
Adults only: No
All inclusive: No
Restaurants 1
Internet Free! WiFi is available in all areas and is free of charge.
Parking Free! Free private parking is available on site (reservation is not needed).
Pets allowed Yes
Checkin: From 3:00 PM
Checkout: Until 12:00 PM

Aloft Cancun
RATING

8.3
8.3 / 10
booking.com
4 / 5
tripadvisor

WONDERFUL




We Love Aloft Cancun

One of our top picks in Cancún.

Featuring a steam room, gym, outdoor swimming pool and a roof garden with panoramic views, Aloft Cancun is located 650 feet from Forum Beach and 1,000 feet from Marlin Beach. It is connected to the Cancun Convention Centre.

The air-conditioned rooms offer modern, colourful décor, safety box and flat-screen satellite TV. All come with minibar, coffee maker and a private bathroom with hairdryer and free toiletries. Free Wi-Fi is available in all areas.

Guests can enjoy at the on-site restaurant Nook international cuisine for breakfast, lunch and dinner. Children’s menu is available under request. A lobby bar is offered also with light meal, snacks and drinks and 24 hour room service is also available for an extra charge.

Aloft Cancun is 13 minutes’ drive from El Rey archaeological site and 5.6 miles from Maya Cancun Museum. Coco Bongo nightclub is 650 feet away and Cancun International Airport is a 25-minute drive away.




Aloft Cancun
RESTAURANTS (1)

1
NOOK
Food: International
Open for: No information available




Aloft Cancun
MAP



Aloft Cancun
, Cancun Map
Aloft Cancun , Cancun address:
Blvd Kukulkan KM 9, MZ 48 L-8-1, Zona Hotelera, Cancun 77500, Mexico

Navigate to Aloft Cancun on Google Maps

Cancun Hotel Map

Reviews:


Excellent:
32%
Very good:
42%
Average:
18%
Poor:
4%
Terrible:
4%



User
2017-10-10
 Terrible hotel terrible service
This hotel doesn't look anything like the pictures. I requested a early check in since we were traveling from a different part in Mexico which was far, and they agreed. Once we got there which was around 9am they told us we would have to wait until 3pm I explained to them that my friend is not feeling well and she needs to go inside a room they laughed and said 3pm was the check in time. We went and ate for our came back Around 115pm and they still wouldn't check us in. I cancelled my room and they wouldn't refund me my money!! I had to go to another hotel across the street name GRAND FIESTA AMERICAN WHICH WAS AMAZING which checked me right in around 130pm and didn't make us wait. I would never come back here again.

Naperville, Illinois
2017-10-09
 Excellent Overall
We stayed here for the first 3 nights of our honeymoon. We picked this hotel because we were just looking for a place to sleep while we did excursions throughout the day. We were surprised how much this property has to offer for the price. It's conveniently located next to a currency exchange, bus stop, ocean, nightlife, restaurants, and shopping. The rooftop is amazing! It makes you feel like you are in Las Vegas. Jimmi the rooftop bartender was amazingly friendly. We ate at the restaurant and loved the food, and the drinks from wxyz bar were really good too. The hallway did smell a bit musty, and my husband claimed that he smelled a covered up smell in the bathroom and felt like there was a humidity issue throughout the entire room - our swimsuits and towels didn't seem like they wanted to dry overnight. No hotel is going to be 100 percent perfect all the time- if you have that expectation going into this, you will be happy.

User
2017-10-09
 Loved my stay here.
From the minute we arrived to the minute we left, the staff made us feel very welcome and were very helpful when we needed something. The room was spacious and the air conditioning was very efficient, so much so that we were freezing on our first night and had to turn it down! The maid came in daily and left fresh towels if we needed them. Coffee machines in each room that was like a mini percolator that the maid left new coffee bags each day for. If you needed more you just had to ask. Bottled water for the machine was also left daily. The shower cubicle is large with a rainfall shower. The roof pool was nice, and although not huge, was plenty big enough to do a few lengths and cool off and has a swim up bar. Pool are towels available on request. The restaurant was modern decor and dinner and snack menu was fairly average although reasonable priced and quite tasty. The breakfast buffet was very good though. Omelettes can be cooked to order, fresh fruit, yogurt, pastries, waffles or pancakes and various other hot options. They had different speciality options available each day. Breakfast included as many mimosas as you fancied, I had a few, and I think they said bloody Mary's too, although I never sampled those. The hotel is in walking distance from plenty of entertainment, 5 minute walk from Coco bongo, and lots of restaurants. There is a selecto supermarket 2 minutes walk away, which sell everything. Thanks for everything! Samantha & William x

User
2017-10-07
 Great staff, great value.
The rooms are basic, but comfortable, clean and have everything you need. Cleaners came round every day and changed bedding/replaced towels etc. The rooftop bar & pool is lovely. Ariel and Jessica were really lovely! Couldn't do enough for you and a great laugh. Can 3 get 3 beers for 50 pesos which is an absolute bargain. The food menu is limited but good value and really tasty. Perfect for breakfast/lunch while chilling near the pool. The hotels location is perfect. Right in the middle of everything but tucked away enough that its not loud. The staff also upgraded our room for free when we got here as there was a better one available for our stay which was a lovely little bonus. The beach is a 5 minute walk away.Overall a perfect hotel for what we were after, great for a base if your looking to explore everything Cancun has to offer.

Barbados, Caribbean
2017-10-03
 Perfect View, Great Service
We needed place to stay overnight in Cancun as something came up. This Hotel fit the bill in many ways. Budget freindly, very clean and modern rooms with all amenities included! Will be returning!!!!!


Ankara, Turkey
2017-10-03
 Serviceable
A decent hotel in a central location. Bedrooms are adequate with comfortable beds. Minimalist and modern. Hallway carpets showing age with a musty smell. Bathroom is nice but shower pressure isn't great. Decent food at small restaurant in lobby but a limited menu. Easy access to additional services but hotel amenities are few. We stayed here with the idea of needing a location near a dental facility where we were getting work done. Not a vacation resort, just a place to lay our head.

Cape Town Central, South Africa
2017-10-03
 Good value for money close to shops, restaurants...and the beach
The hotel is not luxurious but it is value for money and close to the beach (though not on the beach) and close to shops and restaurants and public transport (bus). The room was comfortable, the staff helpful and friendly.

Atlanta, Georgia
2017-10-02
 good budget option for short stay
We only stayed one night before moving to an all-inclusive. I think it was a good budget option for a short stay. We got a room with an ocean view and the hotel provided a Minions tent and sleeping bag for our preschooler -- which he loved! That was a nice touch. We didn't use the restaurant so can't comment on that, but we did use the rooftop pool which was nice and uncrowded. It is right next door to the Selecto Chedraui grocery store, which I absolutely adore. They have a great food court upstairs including a ceviche bar and wine by the glass dispenser.

moncton
2017-09-28
 Underwhelming
The Nook restaurant and rooftop pool bar (open till 10) are the best features of this hotel, while the rest left a lot to be desired: from the stain on the comforter, less-than-pleasant bathroom and water odor, poor soundproofing, poor record keeping (re:package delivery and housekeeping), keys that didn't work, and toilet that didn't fully flush. This hotel was conveniently located next to my business venue and staff were pleasant, but I would choose another option next time.

Stoneham
2017-09-25
 Saving our vacation
After the horrendous trauma of staying at the Mayan Palace, this hotel saved the day. The staff was unbelievably courteous and helpful. They understood our distress and did everything to help relieve it. Centrally located with plenty of shopping, restaurants, and night life this place was a true jewel that we found totally by accident. It's true that things happen for a reason. The waitstaff at the hotel restaurant are exceptional particularly our waitress Xochitl and waiter Ariel. The morning staff that serve the breakfast buffet are constantly refilling our coffee and clearing our plates. They definitely deserve 5 stars.

User
2017-09-25
 Excellent staff!!
Upon arrival i was welcomed by two lovely receptionist, i arrived a little earlier than expected but was able to get a room!! They treated us well those 3 nights me and my wife very pleased with out stay at aloft cancun

Brussels, Belgium
2017-09-18
 Troubles with the pool!
I stayed 1 night in the hotel together with 2 friends. We went for about 1 hour in the swimmingpool. Afterwards we noticed that all our bikini's had changed colour. We mentioned this to the guy at the reception who simply said he was sorry, but that it was due to the chlorine used. I travel a lot for my job, and if I had to throw away my bikini each time I enter a pool, it would be very expensive! I tried to contact the hotel by e-mail (i could only find the e-mail adress for reservations) and never got a reaction! Beautifull hotel, but I will never return...!

Toronto, Canada
2017-09-03
 Excellent Hotel in the Hotel Zona of Cancun”
Upon arrival we were greeted by Stephania who checked us into our room. It was our Wedding Anniversary, so they brought a couple of bottle of Mexican beer to the desk for us and upgraded our room with an Ocean view. After a small walk around the neighborhood, we returned to our room and was greeted by Fernando and a maid, who brought us cake and bottle of champagne, much to our surprise! The Hotel has a nice roof-top pool with a nice view of the area and Ocean. The local buses stop in-front of the Hotel should you wish to go into town.There is a Mall close by and a Supermarket (Chedraui) or take the bus (12 pesos) down the Hotel strip to other Malls. Had a wonderful time at the Aloft.

Toronto, Canada
2017-09-03
 Excellent Hotel in the Hotel Zona of Cancun
Upon arrival we were greeted by Stephania who checked us into our room. It was our Wedding Anniversary, so they brought a couple of bottle of Mexican beer to the desk for us and upgraded our room with an Ocean view. After a small walk around the neighborhood, we returned to our room and was greeted by Fernando and a maid, who brought us cake and bottle of champagne, much to our surprise! The Hotel has a nice roof-top pool with a nice view of the area and Ocean. The local buses stop in-front of the Hotel should you wish to go into town.There is a Mall close by and a Supermarket (Chedraui) or take the bus (12 pesos) down the Hotel strip to other Malls. Had a wonderful time at the Aloft.

Sofia, Bulgaria
2017-09-01
 Good hotel
Overall nice hotel, close to the beach and close to a lot of restaurants. Staff was overall very nice.Our one complaint is that when we asked for a taxi to the airport, several people confirmed it's a fixed price of 400 pesos. The taxi that arrived was a van (we didn't need that, we had very little luggage), but we asked again the security guy who called it for us if the price is 400 and he confirmed. When we arrived at the airport the driver asked us for 800, which was apparently the price for a van (which again, we didn't ask for or need). That wasn't a great end to an otherwise nice trip.

los angeles, United States
2017-08-29
 Great stay Great hotel Great location Great staff
A very pleasant stay at the Aloft Cancun. The location is perfect. The staff is very friendly and helpful. The price is reasonable. The room size is spacious. Good recognition for SPG platinum. Guiliani in front desk in great. Will stay again.

Dubai, United Arab Emirates
2017-08-19
 Nice hotel with lazy staff
We did our booking from booking.com We had the benefit to get early check-in.On arrival 11:30am reception told us room is not ready and told us to come after 3:00pm after we did 3h00 driving from chichen itza.After we complaint to booking.com about the service by magic we got a room but not as per our reservation.We complaint again and the manager of the hotel tried to bind the truth about our booking and was claiming that we came for check-in at 8:00am which is a big lie.Well after that room is very clean and OK.But service is very slow and staff is extremely LAZY especially the valet parking.

Kona, Hawaii
2017-08-19
 Nice location and clean
The rooms are clean and good size. We loved the location because all tours we booked would pick up either in the hotel lobby or just ourside around the hotel. There are a few restaurants nearby and a supermarket. We were able to get everything we need. The supermarket opens till 11pm, as well as their food court on second floor. Our room review was a roof so I don't know about the ocean view. Location for tours is pretty good though.

Denver, Colorado
2017-08-13
 Good for a night!
I stayed for one night so I can't really judge a lot.Plain, simple and good for what it was. Check in was ok, they see, very overwhelmed tough :)Its full of loud impolite teenagers, of course thats not the hotels fault. Am just saying if thats not your cup of tea.... Beds were good, bathroom clean.At the bar I ordered the shrimp pizza big mistake.... it was like if they threw me with a frozen crust from a supermarket and the sauce from a can. Bartender noticed gave us a free cocktail. Couple of minutes away from all the entertainment!. Has a roof top pool was there only at night to check it out... needs more lighting up there

Orlando, Florida
2017-08-09
 Comfy Beds and Great View!
First time in Cancun, first time in this hotel. Our flight arrived early, therefore, our rooms weren't ready. We waited for an hour in the hotel lobby, which it had a pool table, a bar, a concession stand, and a T.V. We got our room with a great ocean view! Room was very cleaned during our stay, the beds were very comfy, and it had a rain shower head! Never seen one in any hotel before. We also booked our tours through the hotel concierge. Their prices were rational for what each tour offered in the package, but it never hurts to ask for a discount. My Aunt was celebrating her Birthday during this trip, so I wanted the hotel to deliver a special cake/dessert to the room, they never did. I was disappointed. Other than that, the hotel is in a very good location. A supermarket, souvenir shops, restaurants and the beach are at a walking distance. Did I forget to mention the pool is on the rooftop? Great views of the sunset and the beach from up there!

Los Angeles, California
2017-08-06
 Location, location and location
Not recommended if you are traveling with kids. It is at the end of the 2 blocks of Cancun party zone. The walls are thin and being will be loud after a night of partying. It was perfect for 1 night! We didn't get to the hotel until midnight and did not go to bed until 4 am, so it was a great hotel. Convenient, decent and close to everything we needed!! There is a supermarket across the street. The Ultramar ferry we needed to catch to Isla Mujeures was also across the street. The star rating for the hotel is between 2-3 stars for me. Not a long term place to stay in my book. One night was good and plenty for us. Otherwise we would stay somewhere else. The pool area is cool though. Colorful chairs but murky pool. They do serve the BEST Michilada we had the 4 days we were here. We had it for breakfast, lunch and dinner.

Hamburg
2017-08-06
 Nice place. But loud.
Peace & quiet: forget it! Management here seems to think all guests like it loud. So they turn up the techno volume at the pool, even if only two guests are there, and blast away.Pity: cause this is a nice place with clean and comfortable rooms and smiling staff.

User
2017-08-02
 A great place to stay
Just checked out this morning and was pleased with my stay here. I love that the hotel is basically in the middle of everything. Got a great deal with breakfast included. The menu changed every day but was always really good. The entire staff was very pleasant and helpful. The only drawback is the pool size.

User
2017-07-28
 Great staff, bad facility
Just got back from 6 days at Aloft. For the price, I guess you can't complain much, but here's what to expect. And this is based on multiple rooms as we asked the front desk to change us, but noticed all 3 rooms we saw were either the same as ours or worse. If you're the type to check crevices and corners for grime, you'll find plenty of it. The windows have that rust look along the ledges, and the showers are cruddy on the floors and walls. A few floors have a mildew smell to them in the hallways, and the elevator has no Ac. The towels are old and worn, and if you look for a stain, you'll find one. The sheets as well. The staff are stellar though. Everyone was extremely helpful, and went above and beyond to please. Except the cleaning staff, or course. Oh, and they didn't change our sheets once in the 6 days we were there. We also didn't get wash cloths 3 days out of the 6 and no towels twice. Pool and swim up bar are pretty from a distance, but once again, if you look for crud, you'll find it. It's a shame, all these issues could be fixed. They should shut down for a couple weeks and have a thorough cleaning of the place top to bottom. They should also destroy all linen and towels and cloths. That would make them an instant 4 star in my book as the location is great.

Stockholm, Sweden
2017-07-24
 Nice rooms and good location
We stayed here for four nights. The hotel was good, in the center of the Cancun hotel area. It had a nice rooftop with pool, sun chairs and a bar.I liked the rooms which had nice bathrooms and confortable beds.One thing i noticed though is that it seems that people hang more in the all-inclusive hotels so if you are looking for parties and such I think those hotels are better. No direct access to the beach is another minus.

Cumming
2017-07-23
 I had a blast
I love this hotel. From the moment I walked in till I left it was amazing. The young female at the front desk was amazing. She was too kind. The roof top was photogenic and I was able to get great footage from it. A great place to stay. I did not have the food.

Atlanta, Georgia
2017-07-16
 did not love
The hotel is very dark and kind of feels like a club. The pool is very small and the area was very crowded. The place did not feel homey. You did have to insert your key to get on the elevator which made me feel safer. We did not have a balcony or anything, just a small window. Would not recommend staying here.

User
2017-07-10
 ALOFT IS NOT GRREAT.
Ok. I'm writing this as I'm waiting for cab ride back to NYC. This hotel is the worst. NO A/C in the lobby or in the elevator. You have to wait until you reach your room. STAFF IS GREAT very helpfulThe room has NO dresser. Showers are horrible. lighting sucks. Pool sucks. Everyone is peeing in it. A great place to stay if you in your 20's. Aloft is close to strip which is good thing! The online pictures is illusion. This hotel is not a diamond.

User
2017-07-08
 Perfect Location and Relaxing
I stayed at Aloft Hotels during my stay in Cancun and it was absolutely amazing! It was just a 20-30 minute shuttle away from the airport and the shuttle will drop you off straight at the door. The hotel is so clean and lovely from the minute you step in the door. The rooftop deck was absolutely out of this world and was perfect to relax away from the beach. There are big chairs to lay down and even a big canopy bed that can fit more than 2 people. The pool was perfect and the bar was accesible while being inside. Out of all the features of the hotel, this was by far the best! The hotel had a small gym and that was actually the first amenity that I used the minute I stepped off the plane. It had all the weights, treadmill and all the other basic equipment to make for the perfect workout. The hotel is located near all the main bars and night clubs and just a 10 minute ride from the city center (about 25 cents). Its a straight drive and will run at all hours of the night to get you back to the hotel. There was absolutely nothing that I could complain about. The rooms were spacious and clean, staff was friendly and helpful and I would recommend Aloft to anyone!

Thionville, France
2017-07-08
 Awesome rooftop pool
Good location, super nice staff, very clean and quiet, 200m away from Coco Bongo and supermarket. For Cancun the price was reasonable. But only bad thing is it doesn't have a beach. The rooftop view was beautiful.More

Yehud, Israel
2017-07-07
 Terrible
The hotel has nice location. Thats the only thing that good about this hotel. My boyfriend and i came to romantic vacation but it turns out that there is no one big bed for couple, its 2 separate beds and there is no option to connect them even that we have asked for one big bed. As a compensation the manager offered us 1 drink for each for free. It was our last 2 nights in mexico and it left bad feeling.

Buffalo, New York
2017-07-04
 Good hotel to have an affordable trip to Cancun
We booked this hotel with SPG points. We are SPG gold members. We came to Cancun specifically to swim with whale sharks so we were not looking for an all inclusive stat just something budget friendly as we spent $400 for our excursion. We arrived to the Aloft around 10am on July 1st, we asked to check in and were practically laughed at by the front desk staff. They said no check in would occur until 3pm even for gold members. She did say we could check back but she doubted any rooms would be ready. We went to eat, came back around noon and fell asleep on the couches in the front of the hotel as we had a very early morning. We were able to check in at 3, no earlier. We checked in, were given 809 as our room. She called for the bags we checked, while we were waiting to check in, and we waited. After about 15 minutes and watching the bell hops sit around talking I went to ask for the bags and there they were just sitting while they talked, very annoying.The room was fine, right for the level of hotel it is. The towels were dingy and worn. There is a small window that overlooked the ocean across the street. The bed was comfortable. The TV had mostly Spanish language stations (go figure). The shower is a rainfall shower head which was okay. The toilet has very low pressure. There is a safe, mini fridge, coffee maker. The bathroom and closet door are the same which is odd, slide the bathroom door closed and closet is open. They give you a card at check in to place in a slot by the door to turn on all the outlets. If you leave this card in and housekeeping cleans they will take the card and you will have to go to the front desk to get it.The rooftop pool is awesome with plenty of chairs and day beds. It was never very busy or crowded. There is a swim up bar. The drinks we ordered there were okay. Ordered a coco loco served in a coconut and when I finished the drink the bartender opened it for me so I could eat the fruit, above and beyond which was nice. Drink prices were average for a pool bar ~10 dollars. The best part of this hotel other than being affordable is the central location in the hotel zone. There is a large grocery store, within a 2 minute walk, everything is extremely reasonably priced. They have a 2nd floor with liquor so you can make your own drinks and prepared food which was very good. It is also close to several restaurants and bars, these places are all very reasonably priced, very easy to do Cancun on a budget staying here.The beach is across the street, very easy to access. Lots of seaweed but still very refreshing and beautiful water.We had housekeeping clean one day, they took all our towels and left no replacements. Had to call front desk and they brought some. Not a huge deal but odd.Overall this hotel gave us exactly what we needed. A reasonable place to stay for a short trip to Cancun. I would recommend for any budget conscious traveler. Another negative that is not the hotels fault but worth noting is the number of people that harass you as you walk down the street, to book tours, buy something, or get a taxi. It gets very annoying.

User
2017-06-26
 Trade show in Cancun
Spent 3 days at Aloft hotel in Cancun to attend a trade show. Very convenient as it is attached to the convention center. I found the accommodations acceptable for a business trip although somewhat spartan. I would not stay there if it was a "holiday" visit as there is not easy access to the beaches and the area where the hotel is located is a little seedy!The breakfast was acceptable and I enjoyed a dinner in the restaurant which was also acceptable. Fitness room very basic, pool area on roof fairly basic as well. Would rate 3 stars.Tanya at reception was great and helpful.

User
2017-06-24
 Wonderful hotel!
A really nice hotel!Nice place with very nice people!Really a very nice staff wich is Yasmin the supervisor of the reception and treat the people very, very nice,such as Katia that works in the front desk too and Giovana!They really makes you feel welcome and happy!!!The rooms are very quiet, very nice pool with a fantastic view to the ocean and lagoon!I defenetely suggest this hotel and congratulations again about this nice people that works there!

User
2017-06-19
 Great location that's all
Hotel is in a great location close to clubs a few restaurants and very close to the beach. If you will be out most of the day this place is alright for that. I question their housekeeping cleanliness I checked in the sheets had ketchup or tomato sauce stain on it I asked the front desk for new sheets never received them. Housekeeping came the following day to "clean" the room and STILL didn't change the sheets. Rooms are rather basic they'll do for a few nights if you're mostly partying if you want good nights rest in clean sheets don't come here. Elevators are slow IF they are working. They got the 3 stars for location

Houston, Texas
2017-06-13
 Awesome!!!
We arrived to the hotel around midnight. Check in was super fast! They took my luggage to my room. There were two bottles of complimentary water bottles in the room already but a couple of minutes later a gentleman arrived and handed us an extra towel and extra bottle of water for my 10 year old daughter. That was very thoughtful! Room was very tidy, water was hot! Pool was closed during our stay due to weather. I would definitely stay here again!! No problems whatsoever!! One thing I would say is do not stay here if you have a late flight! Traffic is a nightmare due to the clubs leading to the hotel!! It took us 1 hour to get from the airport to the hotel!!

User
2017-06-08
 Do your homework: Aloft is OK but NOT for business travellers
I 'wrote' this review several times in my head before I finally sat down to share my experience here. I am aware that travelers, including myself certainly, both consult and contribute to the shared experiences hon Trip Advisor and do so because these comments do go beyond marketing and brand messaging. I also am sensitive to--but not so conceited to think that a single voice makes that much of a difference in--a hotel property's actual bottom line,With that caveat in mind, let me start with the good news. This is not a terrible hotel, in spite of my single star. But is is a one-star if you are a business traveler, which I believe is not the case for most of the category of guests here. As the brand itself boasts if you visit their website, and they cannot be blamed for selling something they are not: STAY AND PLAY. I did not choose this hotel, it was chosen by my employer, and I had the no-choice situation of having to stay there 10 consecutive nights.Continuing on the good news information: the rooms are clean--in spite of my self-explanatory photo of shower on the 4th floor--and the beds and pillows are very comfortable. That is not a detail as at the end of the day--literally!--a hotel guest wants and needs a good night's rest. So check that box, and the housekeeping staff--I never saw them but certainly appreciated their work--was absolutely fine.The good news stops there however. And again, the above may be more than enough for even the discerning traveler, so I am not judging, just sharing my honest experience.So my first-hand experience after a rather long couple of flights to get there: non air-conditioned lobby and elevators, the reception looking like a circular bus-booking station a bit further in, and a very loud booming music environment. I am no fuddy-duddy, don't get me wrong, am actually a long-time music lover. But this was a party vibe that I was not seeking right out of my airport cab and several hours of less than lovely travel.Add to that the fact that the reception employee told me my room booking was two beds (she claimed our booker requested this, but I later validated this was not the case) and the 'view' I got is shared in my photos. I might as well have been in any city anywhere, let alone the beautiful destination of Cancun, Mexico.I shamelessly begged for an upgrade to a king, something with a view, she could not, but in her defense, arranged for a room move for my next day. Unexpected but appreciated.The thing is, and this is where I divert from an up and down praise or diss, the upgraded room on their uppermost floor, is the 10th. Just below the rooftop pool--which I literally never even peeked at for a number of reasons, mainly too exhausted after my super-long workdays. So while I was indeed glad and appreciative to get moved to a king, and a better view (lagoon and the neon strip that resembles the tacky strip on the Niagara Falls on the Canada side), how could I complain, they had made an effort to assuage me and I do honestly appreciate that.But make no mistake: even the so-called upgrades are the most basics of the basics: small window, tacky paint job, low pressure shower--yes it is a rain type shower but you have to wait several several seconds, long when you are standing there in the shower lol--to get the temperature you need. The once white towels are grayish, and here is the deal-breaker for me: NO ROOM SERVICE! And the so-called laundry had various stories of failure and success: one of my colleagues staying there received the wrong laundry, no laundry bags to be found anywhere and one colleague tried to iron her silk blouse and the irons were so under-used that the there was a rusty water that poured over her blouse and ruined it. But in their defense, they did reimburse her without argument. Cash.There is no mini-bar, but a mini-fridge and an excellent huge grocery store a few steps away. My first room on the 4th floor had a non-working fridge but the one on the 10th was fine.The free Internet worked pretty well but you have to log on frequently and it occasionally bounces you off but that happened at the Grand Fiesta across the street as well.The breakfast was included in our room rate, and it was good enough. There is a good à la minute egg chef who can prepare omelettes and fried eggs. The croissants are embarrassing imitations of their namesake. But the coffee is good and nothing wrong with this breakfast if you get a room rate that includes it. Please tip the service staff either way!The elevators are not air-conditioned and have that tacky faux-disco beat going on and believe me, when you leave for a day's work at 7AM you do not find that cool at all. Some of my colleagues were there during a weekend where the hotel was in full party mode and suffice it to say, there were distracting and questionable activities going on all around. Again, nothing wrong with that if you are looking for a party hotel. That is my take-away. Good for some, great some might argue. But definitely not one size fits all.

Utrecht, The Netherlands
2017-06-01
 Nice hotel if you're 25 and partying
I stayed here for a business trip in March. The rooms are OK, the location is good. The hotel is very young and vibrant; DJ music, a trendy lounge, and a lot of party going guests. If that's what you are in Cancun for, this hotel is all that you need. If you're here for a business trip though, I'd choose another hotel next time. And that's not because of the hotel. I can't really fault it, it's just not my type of place for a business trip.But then again: Cancun wasn't exactly built for business trips, now was it?

Toronto, Canada
2017-05-22
 Starwood is great.
I always go there with my family for holiday.This is my first time for review this hotel.I think i should do before this time .Because every staff there are so kind and speak English very well,also there have service mind.I will go back there again.More

England, United Kingdom
2017-05-19
 Not the nicest, but you can't beat the location!
We had 2 rooms here and had asked for them both to be next to one another when we booked. Unfortunately, this wasn't the case when we arrived the best they could do was put us on the same floor, as two different ends, which we had to make do with.The rooms are basic, but you have to decide how much you really need from a hotel. We came to party, needed a basic room with a decent bed and shower and it ticked those boxes for us. The lobby area with the pool table was also a great place to just relax and all of the clubs are LITERALLY a minute walk away and the amount we saved on cabs was crazy.Reception were always helpful throughout and if I came back to Cancun to party, I'd definitely consider staying here again for the price we paid.

Illinois
2017-05-18
 Location, location, location
The best part of this hotel is the central location to everything in downtown Cancun. No need for a car. Very nice supermarket is a block away to load up on drinks & snacks. The 'strip' is a very quick walk, as is the beach (even though it's small & public).The hotel itself is 3-star. The lobby is hip & modern, our room tried to be the same but failed. The shower wasn't strong & you had to be exact w/the knob to get the perfect water temp. Beds were comfortable. There's a fridge & safe in the room which is convenient (even though we had to request a new fridge on the 1st day). The next best thing about the hotel was the pool roof. After seeing how small the public beach was we decided to hang by the pool for a few days. The space is great with beautiful 360 views of the downtown area. There's a bar there that also serves food, so you really don't need to go anywhere. BTW the food was surprisingly really good! The steak burritos were great. Also, Luis who does the waiting/bar tending up there was really friendly & good.If you temper your expectations about this hotel & look at the positives of this place (location, rooftop pool, etc) you'll come away happy.

Barcelona, Spain
2017-05-17
 Stressing!
As soon as arrived, I felt disappointed... I was expecting to arrive to somewhere relaxing, but the decoration is eclectic, the place is noisy (even inside the lift), the corridors are dark and grim, and the room I got just had a small window facing a wall... Despite I had 3 more nights paid for, I left. I understand that it is supposed to be a business hotel, but I like sober and elegant places (no need to be fancy), which fill me with peace and this was not the case. I was not the only one of the group who left. I’m sorry, because the staff was really friendly.

Bellflower, California
2017-05-16
 Pleasant, Friendly and Welcoming Hotel and its Staff
I stayed at this hotel in Mid May 2017 - just a few days ago. Let me begin by saying that the staff here is extremely welcoming and nice. They want you to have a good time. It's a sense that they pride on, they want to welcome you as their guest and ensure that you are happy during your stay.I initially contacted Sergio Carames, the manager at the property. I asked him if he could accommodate my very very early check in. To which he readily said Yes. I emailed him a couple of times and he responded to my email with confirmation on my early check in - which was indeed needed as the hotel staff on duty wasn't aware of it - but after seeing the email confirmation they accommodated my early check in.In addition to accommodating early, the staff member also gave us one of the best ocean view room on the Top Floor. The staff members helping me during the early check in - Jesus and Ingram - we very courteous and friendly. Also the Bell boy Fernando was very friendly throughout our stay. Every time I passed by he looked at me and asked me if he could assist me with anything. He was quite knowledgeable on the local stuff and did give us good information.Breakfast (Complimentary for Platinum): The breakfast itself was very good. It was a buffet consisting of a variety of Mexican items - beans, rice, veggies. There were continental items, hash browns, salads, fruits. There was hot station where the server would make items based on your request. Since we are vegetarians, I requested Luis to get me Guacamole and they prepared and bought me a good amount of it. The best part of the breakfast is the juices. They were all freshly squeezed - Orange, Pineapple and Apple.The hotel itself is very well situated and in an excellent location near the night activities as well as the good areas of the beaches. The hotel itself provided an excellent value for money - especially if redeeming SPG points.Sergio was nice enough to greet me personally on the final day of my visit. He also asked me if there was anything else that he could help out with. I'd like to thank Sergio and his staff for making my excellent stay during my short visit to Cancun.

New Castle, Delaware, United States
2017-05-16
 Good For location!
It's really nothing special about this hotel in terms of amenities and something that stood out! Yet the staff is Always great, always accommodating. The roof top pool is amazing, and the attendants there are really nice! It's a prime location! It's literally in the middle of everything! When I say this, I mean you can walk to any club, any restaurant, anything you can imagine is within walking distance, including the beach!!!

Dubai, United Arab Emirates
2017-05-16
 Good location.
The big main reason we choose this hotel for our trips is definitely the location. It's very near to almost everything we wanted to go. There's tons of restaurants nearby with walking distance. Beach is like a 6-7 min walk, so does the nightlife places (so no burning pocket to take cab back to the hotel), supermarket is just opposite the hotel as well.The hotel itself is very simple but modern and quite suitable for young people and also group trip. The staffs were polite to explain their facilities. Even give us some tips on taking the bus.Room is spacious enough for us 3. It's clean and basic amenities were provided is the bathroom, so does water bottles. Pool is quite small but if there's not much people using it is actually quite enjoyable.We enjoy our stay in this simple hotel and no trouble going back there again for future visit.

Hawaii
2017-05-10
 Great Deal
I spent three nights at this hotel in May 2017. I got a great deal for the room. This hotel was very clean and very secure. You need your hotel key to get your room with the elevator and the key also triggers the electricity in your room. I had a king size bed and the room was very spacious and the bathroom was modernized and very functional. The staff was very friendly and helpful. Jesus at the front desk did a great job taking care of my account and organizing my cab to get back to the airport. The cab ride was very reasonable at $25 American dollars or $200 pesos. The hotel is located in a pretty convenient spot. Walking distance from all the night time action and right across the street from the beach.

Amman, Jordan
2017-05-06
 Excellent location... Good rooms... Rich breakfast
The location is amazing... A walking distance from the major njghtlife attractions... Close to the beaches as well... The staff is extraordinary... Very helpful with a wonderful smile... The room is spacious... And the breakfast is very rich... Not the fancy resort you were dreaming of... But impressive... And a great choice if you wanted to take tours to chechen itza and tulum... The place needs maintenance in some places though... Price is convinient

User
2017-05-01
 stayed during christmas
I stayed during christmas week. Surprisingly the hotel was still offering award stays during the peak time. I was upgraded to corner room upon arrival because of gold status. The location was pretty safe and the bed was amazing

Beaverton, Oregon
2017-05-01
 Centrally located, somewhat basic, good staff
Inexpensive option in the hotel zone. Reasons for the lower price: it is not beachfront, the pool is small, rooms are basic, etc.Front desk staff and bar staff are friendly. Seems to attract a younger crowd, although being spring break, it's hard to know for sure. I was glad prior reviews mentioned noise, so I brought ear plugs - and did find I needed them. There is an onsite restaurant (never ate there) and a bar (great staff). The rooftop deck is somewhat basic. They do have lounge chairs and even a few beds, but there's a lot of concrete and you have to be up (sitting by the pool or standing) to have any view. Room attendant service was spotty - they always replenished water but sometimes skipped other things. Location is good, as lots of restaurants are walkable, as is a very nice grocery store.

Atlanta
2017-04-27
 Great check in staff, cool vibe.
We stayed here one night and really enjoyed the vibe and space. Felt almost like a new college dorm. Check in was quick and fabulous.Room was large and 2 large beds for my family of 4.Great bar area in the lobby with a live band for a few hours in the evening we were there.Cool rooftop pool we walked threw but did not do anything up there, not enough time.Would not hesitate to come back.

Room types

Suites
Non-Smoking Rooms
Outdoor

Sun Deck
Terrace
Pool and Spa

Outdoor Pool
Fitness Center
Sauna (additional charge)

Pets allowed
Activities

Evening Entertainment
Bikes Available (free)
Pool Table
Food & Drink

Snack Bar
Bar
Restaurant

Free Internet
Free Parking
General

Air Conditioning
All Spaces Non-Smoking (public and private)
Safe
Elevator
Facilities for Disabled Guests
Non-Smoking Rooms
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