Beach Palace-All Inclusive , Cancun

Address: Blvd. Kukulcan Km 11.5, Hotel Zone, Cancun 77500, Mexico

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Hotel name: Beach Palace-All Inclusive
Hotel stars:
Hotel rooms: 287
Adults only: No
All inclusive: Yes
Internet Free! WiFi is available in public areas and is free of charge.
Parking No parking available.
Pets allowed No
Checkin: From 3:00 PM
Checkout: Until 12:00 PM

Beach Palace-All Inclusive
RATING

8
8 / 10
booking.com
4.5 / 5
tripadvisor

WONDERFUL




We Love Beach Palace-All Inclusive

Discover endless activities, ultimate relaxation and first-class services at this all-inclusive luxury resort, situated directly on the beach in Cancun's hotel zone, moments from area attractions, historical sites and more.

Begin the day at the family-friendly Beach Palace with a delicious meal from one of the 4 on-site restaurants. Spend the afternoon relaxing by one of 3 swimming pools or at the full-service spa. Browse for gifts at the on-site boutiques, work out in the state-of-the-art fitness center, or enjoy live daily and nightly entertainment. Relax at the end of the day in spacious accommodations, furnished with private balconies and double hot tubs.

Easily discover nearby attractions, including historic Chichen Itza, the small village of Tulum or Isla Mujeres with the Beach Palace's organized tours. There is also an on-site travel agency and car rental services, which make exploring the surrounding area easy and instant.

Guests have free access to the Beach Palace's sister hotels in Cancún. Except Le Blanc.





Beach Palace-All Inclusive
MAP



Beach Palace-All Inclusive
, Cancun Map
Beach Palace-All Inclusive , Cancun address:
Blvd. Kukulcan Km 11.5, Hotel Zone, Cancun 77500, Mexico

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Reviews:


Excellent:
71%
Very good:
21%
Average:
6%
Poor:
1%
Terrible:
1%



Peterborough, United Kingdom
2017-10-07
 Best holiday ever!
We stayed at Beach Palace at the beginning of September for 2 weeks and it's safe to say it is the best holiday we have ever been on! The food was excellent in all the restaurants and all the staff fell over themselves to make us feel welcome and treated us like royalty. Biggest thank you to Victor and Leonardo on the sky bar who kept us hydrated and fed and to Carlos on the terrace who looked after us every evening, and even treated us to a handmade dessert in a private area of the restaurant on our last night. Thank you all so much, we will definitely be returning soon :-)

User
2017-07-15
 A Pleasant Surprise! Exceeded our Expectations!
My fiance and I booked our wedding here for May 2018 after conducting extensive research on the multiple resorts in Mexico. We decided to visit and do a taste testing and a site see visit for three days. After returning yesterday, all we can say is WOW!! If you are looking for a beautiful beach, look no further, it was truly picture perfect. The service was incredible and Roger (who has been mentioned multiple times on here) bent over backwards for us. Both my fiance and I have a high expectation level for food and we were blown away. We didn't have a single bad meal and the sushi was the best we have ever had. I can't say enough about the breakfast buffet or the restaurants; everything was superb. The juices were fresh squeezed each morning too! Unfortunately, we were unable to try the Italian restaurant due to the long pants restriction; a mistake we will not make again for our wedding! Overall, the beach palace may not have the upscale feel to it as it seemed more family friendly but the food and service were truly outstanding. The resort was VERY clean, the view from our hotel room was beautiful and the room far surpassed our expectations. The bed was comfortable, the hot-tub was clean, the room was large and our fridge was always stocked with liquor. I am typically a cruiser and have taken 12+ cruises in my life, but never stayed at an all inclusive. We couldn't be happier that we chose here for our wedding and I don't have a single bad thing to say about the Beach Palace! A tip goes a long way at this resort and if you give, you will certainly receive.

Marbella, España
2017-10-05
 Perfect location and perfect rooms quality.
I had been in this hotel three christmas with my whole family, Los Gomez, we are more than 50. From Spain, Mexico and USA.It was a really good place to be with all the family, it has a really good entreatment stuff.The service, one of the best services I ever had.The food is standard in the buffet (because the amount of people).There is a really good sports bar and GYM.My favourite part of the Hotel, is the skybar, i got so much fun over there.The Location of the Hotel is five stars location,The famous "Zona Hotelera" so close of Shopping center "La Isla".The restaurants of the area are excellent.Please don't doubt to ask if you have any questions.

Habrough
2017-10-05
 Exceptional Resort
Thank you Raul, Adriana, Karla, Andres, Ruben, Aaron, Janett, Ale, Sonia, Miriam and all your team for making our first visit to Mexico so fantastic. You could not have done more. We will definitely be back to see you. Take care xMore

Edinburgh, United Kingdom
2017-10-05
 Beach Palace
Just returned from 2 weeks at this lovely hotel, we had an ocean view room which was very spacious, and comfortable, service at beach and pool was amazing special thanks to Victor, angel, for keeping the drinks flowing , Jonathon at the grill restaurant for excellent service, and Rudi at breakfast for always ensuring we had boiled eggs available nothing was ever too much trouble , also the girls at the buffet restaurant for their quick and efficient service , we also visited the spa on 4 occasions which was amazing Miriam was awesome , only thing that could be improved for us would have been the buffet restaurant as I didn't think there was enough European dishes available , overall a fantastic holiday at a lovely resort, if going to cancun must do coco bongo


User
2017-10-04
 Amazing staff, amazing location
We stayed here for 2 weeks at the end of September 2017. The main focal point of this hotel is the staff! They know your names, your favourite drinks and the poolside service is amazing, in particular Christopher, Israel, Carolina and Yadija Celene. The entertainment team are simoly superb, even though in low season its not very busy they keep going and make everyone feel comfortable to join in. Lucy, Damien and Gustavo were oustanding and would be the main reason to return again to this hotel. I cannot thank them enough for their fun and bubbly personalities keeping everyone happy even when the rain poured. The only downside to Beach Palace was the food, tequila bar is a buffet, however food was often cold or tasted as if it had been out a while. The Chinesr was delicious but slow service. Our favourite restaurant was the outside steakhouse, specially the surf and turf and vladamir the waiter.There is a lot to do in cancun and resort credit helps lessen the cost to many things. If you come with Thomson make sure you enquire with the hotel staff about the trips they run as well as Thomson to compare prices and different trips they do.The hotel staff also helped my now fiance to sort out the columbus boat trip for a romantic meal for him to propose! We managed to come in time for the end of turtle season and the hotel release baby turtles and encourage hotel stayers to join inWe would return in a flash! Thank you beach palace

Peterborough, United Kingdom
2017-10-02
 Beach Palace
The hotel is in a very nice area and just a bus ride away from Cancun centre. Room we were in was roomy with large balcony overlooking the sea. All rooms had hair dryers, hair straighteners, iron and iron board, coffe machine and fully stocked fridge with soft drinks and beers and fours bottles of spirits. Rooms were cleaned daily. The food in the buffet was ok for breakfast/lunch but evening meals were a bit hit and miss, but we used the steak house but also tried Italian and Asian all very good. The entertainment during the day was full on with something for everyone. Night entertainment was good but second week we were there it was same entertainment. The staff were very friendly and for us it was Christopher, Victor and Israel who we got to know more and could not fault service they provided. We had a relaxing eleven nights and they could not do enough for us so would highly recommend. Hope to return one day.

Leicester, United Kingdom
2017-10-02
 Beach palace hotel cancun
Had a fantastic stay, staff were fab, eg: friendliness,service,they all exceeded in every aspect of there roles, would deffo recommend this hotel 1000% the lagoon view was beautiful of which we were upgraded for freeMore

Derbyshire, United Kingdom
2017-10-02
 Met our expectations!
Having been advised of the closure of some facilities at the Moon Palace, we decided to change hotels last minute and believe it was the best decision that we made! As we visited for only a week, the size of the hotel and range of facilities was perfect I have been reading reviews of this hotel and am very shocked and surprised at the negative comments made as our experience was excellent. We were not bothered by sales staff as seems to have been the case for other guests and the service was superb.

Newcastle upon Tyne, United Kingdom
2017-10-01
 Amazing Holiday
First time in Beach Palace cannot wait to return. From check in to departure it was truly a beautiful experience. All staff are knowledgeable and courteous and cannot do enough to make your stay memorable. The room we had was amazing it was huge with a double Jacuzzi, a comfortable massive king size bed. We had booked an ocean view room and this came with a Day bed on the balcony with an beautiful view of the ocean. The rooms were cleaned every day plenty of fresh towels and fridge refilled. We tried all of the restaurants and the food was good, I thought I would struggle as I am a picky eater but I tried as many of the local dishes I could and found them all delicious. The chefs at evenings would always be on hand to help and would often visit your table to ensure you were satisfied with the food, again waiters very attentive. At breakfast time again a very good assortment for breakfast. A special mention to Gabriella who used to make us our Omelette's and Eggs she was always very polite and her ability to make others smile was a pleasure to watch, especially the little ones when she used to do pancakes and make them into character faces for them their smiles were worth millions. Also a special mention to Erik and Louis who looked after us so well. There are two pools on the rooftop which can be used until late at night this is definitely the place to see the sunset with a Cocktail in hand. The beach was truly beautiful so clean and white sand. The main pool was always well maintained and always a cheery wave and smile from the pool maintenance man. The poolside waiters again cannot do enough for you to make your stay special in particular a huge thank you to Yadira who looked after us so well from day one and also Luis they are both a credit to the hotel. Hope to see you all again soon our special friends. Thank you Beach Palace

Raleigh, North Carolina
2017-09-29
 Fantastic service and setting!
This was my second trip to Beach Palace but first with my kids. We had an amazing trip between the fantastic service, great food and drinks, fun activities, and gorgeous setting. The resort is not busy in September which only enhanced the experience for us. We enjoyed the main pool or beach earlier in the day before hitting the rooftop pools for late afternoon sun. The beach and water are gorgeous. All of the restaurants were great. We were lucky enough to participate in the Palace Foundations' green sea turtle release.Once again the staff was amazing. From the initial welcome all of the way through the group photo when we left, everyone was great. A few in particular I want to mention were Carlos (our waiter at La Terraza twice), Antonio (pool concierge), and Gabriela (breakfast buffet cook). Ours girls were very impressed when everyone seemed to remember their names and favorite drinks/food. We will be back!

Dundee, United Kingdom
2017-09-28
 Great hotel and holiday!
We returned home yesterday from this amazing hotel! The hotel itself is beautiful, the beach is outstanding and the rooms are massive. We were instantly upgraded to a lagoon view room with a king size bed and a massive balcony with a sunbathing double bed. The rooms all have Jacuzzis which are great and the safety deposit boxes are free. The maids come around twice a day, once in the morning to clean and give fresh towels and then again late afternoon they return to give you fresh towels if the morning ones have been used. The restaurants have a good variety (even for fussy eaters like us) the Italian restaurant is a la carte so keep in mind the portions are small, however they will let you order as much as you want all included in your all inclusive package. We visited all 4 restaurants and all we're to a high standard!The buffet has a large choice that's changed everyday and there are always sections to have food freshly prepared in front of you. My partner does not like Asian food in general, however when we visited the restaurant our waiter Rafaiel was brilliant and catered to his fussy needs! The staff around the hotel are so friendly and accommodating, they genuinely cannot do enough for you!Fransico in the main buffet was amazing and always made our dinner in the buffet more enjoyable. Noe on the pool bar and Sofia on reception also went above a and beyond to make our stay more enjoyable! We visited moon palace for the day however we both preferred beach palace as its more accessible and the beach is much nicer! When staying at the beach palace you can visit sun palace (adults only hotel), moon palace and the grand at moon palace (the grand is absolutely stunning!) all included in your price and there is free of charge transport for going and returning. The hotel is a great location to the malls and other restaurants. There is a bus stop right outside the hotel which costs 12 pesos to congo bongos and takes less than 10 minutes to get too.The only slightly negative thing to say is we got conflicting information from a lot of difference people regarding the hatching and releasing of the baby turtles so we were devastated to have miss this! If you are going in hatching season definitely check this out as it sounds amazing (there is a turtle pen on the beach that is part of the hotel and when hatch they are released into the ocean by guests at night)We haven't even been home 24 hours and we are already discussing going again next year!

Belrose, Australia
2017-09-26
 Wondeeful
I really can’t fault the Beach Palace. The staff are the standout. They look genuinely happy to come to work and look after you. Thank you so much guys! Beach is beautiful, pools are great, the food is superb!Lots of activities for the kids and big kids. The shows are very good.The all inclusive format is fabulous as we were on our last week of a 3 week trip, so didn’t have to be counting our $.Thanks once again to the staff at Beach Palace for making us feel so welcomed and our stay so incredibly relaxing!

England, United Kingdom
2017-09-24
 Fantastic holiday
This was our second visit to Beach Palace Resort, we had yet another fantastic holiday, the only fault was that we found the maids still cleaning our rooms at 6pm of an evening, sometimes we liked to have an afternoon nap and had to wait for the maids to finish their work but apart from that everything and everyone were amazing. We would like to thank the amazing entertainment staff Lucia, Gustavo, Damien, Rene and Carla for lots of fun and games to keep us entertained around the pool area.The restaurant staff were always helpful and friendly special thanks to Gabriel, Erik, Andres, Arturo, Plubei, Karla, Diego, Ernesto, Angel, Ramon, Sonia, Andrea and the Manager Raul.Thank you so much for another fantastic holiday, hope to see you all again next year.Rachael, Dottie, Debbie and Charles xxx

User
2017-09-24
 Perfect
I don't really like putting 5* reviews, because i always think nothing is ever perfect and i always try and give some kind of constructive criticism, but in all honesty, i stand corrected. I cannot find a single fault with our stay at Beach Palace. We arrived home this week, and we are already trying to work out when we can go back again!When we arrived, we were greeted with cold wet towels to cool us down, i was given some flowers, and staff were there to take our cases off us and taken to our rooms while we checked in with the friendliest reception staff.We got to our room, and i cannot explain how lovely it was. It was huge, with a very comfortable king size bed, a sun lounger on the balcony that overlooked the ocean. We were emailed beforehand about building works going on in the hotel next door. We only remembered because it was covered up with a cloth which had a photo of the ocean on it. I had seen quite a few bad reviews about how loud the building was, but we didn't hear a thing from it.The beach was the most beautiful i've ever seen. It's the only place that looks better in real life than in the photos used for advertising. The sand is so white, and unlike when you go to spain, somehow (no idea how) it didn't burn your feet to walk on. The ocean is the clearest, and the staff work so hard at keeping the beach clean and in good condition, raking, clearing up seaweed (i have actually seen a complaint about seaweed before and thought how ridiculous when you cannot control nature! But we were pleasantly surprised to not even see any.)The food was good, i am a picky eater and eat even less when i am hot. The staff couldn't do enough for you.We specifically want to mention a few members of staff that really stood out for us. Louis by the bar pool was an absolute angel. How he could remember our favourite drinks, and seemed to know whether it was an amaretto and coke, a mudslide or a bottle of water, is beyond me - he got it right everytime Also, the wonderful Gustavo and Damian from the entertainment team are just fabulous beyond words. You could see how much they loved their jobs and their enthusiasm rubbed off onto everyone.

Mount Washington, Kentucky
2017-09-23
 Very good all-inclusive experience
Overall, an excellent vacation hotel with wonderful staff and great restaurants. No reservations needed to eat, and no limits on how often you could eat at each place. Shuttles to other Palace hotels with all the same amenities. Three complaints: pool walls could be cleaner, AC in the rooms blows directly onto the bed making it too cold when on, too warm when not blowing, and no lobby bar.

Milford, Delaware
2017-09-23
 Complete relaxation, comfort and service
This is our second time at the Beach Palace (5 years between last visit to this spot--6 previous stays with Palace Resorts properties)-however, it felt like we were returning home! Familiar faces amongst the staff and we really feel that the value is excellent. We wanted for nothing meal-wise, room-wise, amenity-wise...and enjoyed the SPA to its fullest extent. The quality of the food is wonderful, diverse, and always served with a smile. We enjoy speaking with the entire staff and in-turn, they are super receptive to accomodating your wishes. Depending on the number/type of guests in the hotel at the time, this can be a strain on staff. Most importantly, the hotel and restaurants are very, very clean and well staffed. Of course, every property has an area or two that needs attention, but that is never an obstacle to our enjoyment level. The beach and the ocean water is beautiful and clean. Of note, the SkyBar on the rooftop is fantastic--ocean or sunset views wherever you choose to sit. The best view of all of Cancun in the Hotel Zone. They have added an outdoor Coffee and Sweets shop close to the pool area open till 10 pm. This was a nice touch. The amazing "gelato-esque" ice cream is available there all day and can really take the heat off of the afternoon. We like to travel in the fall, when schools are back in session and the weather is still warm and wonderful. That said, the area surrounding the hotel is safe to allow yourself to leave and shop (La Isla shopping village is a very short walk away) and the beach does not have an abundance of people trying to sell you jewelry or cigars, etc. I do not usually write reviews about my trips, but I feel that Palace Resorts really strive to make you feel welcome, comfortable and carefree. Standout staff worth mentioning: Zuli (concierge), Andres, Ernesto, Gabriel & Diego (Tequilla restaurant wait staff), Gabriella (omlette queen!) and the man with an amazing sense of humor, calmness and humility, Antonio (pool concierge/future Diamond concierge and ice-cream pusher!) Thank you to everyone we met. You are an amazing team!

User
2017-09-23
 A must experience
A wonderful resort chain with an amazing staff which will do whatever it takes to make you feel like a king or queen. Good and beverages are out of this world and the $1500 resort money tops everything off.More

London, United Kingdom
2017-09-23
 Amazing Visit, Great Service, Amazing Staff!
This is our last day of 7 at Beach Palace hotel and it has been incredible. We are very sad to leave! Perfect family holiday, with amazing service from all of the staff. Thank you to Noe in the pool bar who served us with a smile and went specially to get icecream to make us milkshakes when we had had enough beer! Thank you to Diego, Andres and Aaron who served us for many breakfast and lunches - no job is too much trouble for them! The hotel itself is beautiful including the beach! 4 restaurants to choose from in the evenings which kept the dinners varied! We made use of the Spa with hotel credits which were fantastic! We even had the opportunity to release baby turtles into the sea (the hotel has its own protection yard) The rooms all come with hot tubs which is an added extra with a stocked mini bar. Wifi is great - no passwords just full access all around the resort! We wanted to go paddleboarding so thanks to Wilma for arranging this experience!Could not recommend enough! Although the hotel is amazing, what makes it exceptional are the staff! Thanks, Gohil Family

User
2017-09-23
 Beach Palace is the Best!!
I just want to thank everyone at beach palace for making my family's trip absolutely unforgettable! We had the most amazing time in Mexico!! A special thanks to ZARAY CASILLAS LOPEZ , GINA,LUCY, and all the staff for your kindness! You all are wonderful :)More

Mesquite, Nevada
2017-09-22
 Great place to get away from it all!
Started out in room 112, but moved to 310 after water leakage problems--ocean views from both were fantastic, but the higher the better. What makes this place special is the staff--everyone is very helpful and attentive. If you are into yoga, Emma is amazing--cannot say enough good about her, as she knows her stuff and is concerned about your mental, physical, and spiritual well-being. There is also no need for reservations at restaurants, and no limit to the number of times you can visit ones that you like. This is all-inclusive taken to its best. You will satisfied as long as you demand to be.Two problems to be aware of: one is that the AC blower is directly over the bed, which makes for too cold when cycled on, and too warm when off; two, the pool walls could use a scrubbing to eliminate a blackish mold-type appearance between the tiles.

User
2017-09-22
 Great hotel. Highly recommended
Everything was great except for the transportation from the airport to hotel. That is my only complaint. I called the hotel to tell them I was arriving on that day and they said someone would be waiting for me. I had to get a ride through a third party company and it took like 30 minutes before I got in a vehicle.

peterborough
2017-09-21
 First few days
Been here three days wonderful hotel beautiful staff a real credit to palace hotels food really good attended chefs dinner suburb night entertainment staff very good not a joined in but even my group has participated hard not to as they are so enthusiastic will do more complete review at end of holiday at moment beach palace has exceeded my expectations

Portage la Prairie, Canada
2017-09-19
 Perfect vacation
The staff made this vacation very memorable including Antonio, Daniel and Yanet on the beach. Louisa gave me the best manicure. The food is great. This was our second time to Beach Palace and we will be back.More

Cardiff, United Kingdom
2017-09-19
 AMAZING HOLIDAY!!
Me and my boyfriend travelled to cancun and stayed at beach palace hotel at the beginning of September, I can honestly say the hotel itself is perfect with beautiful views. We arrived on the 3rd of September the weather wasn't that great but was still greeted with a drink, cold flannel and a flower. The rooms are very spacious with a lovely balcony, we were given a lagoon view which we thought was better especially during the nights. However, the lady that checked us in was quite rude and said if we wanted a beach view we would could but it would cost us! She also didn't explain anything about the resort credits just said we have to pay £10 to use them(which by the way is all a big scam), and then failed to inform me about the extra charge i would receive for using my card out there. The staff(well most of them) are amazing and all work so hard to ensure you have the best holiday! constantly asking if you need anything whilst around the pool or on the beach. Travelling as a couple we found the sky roof pool a lot more relaxing than the main pool, as the main pool was full with young children or people who were there for the party life, we found it quite rowdy sometimes. So the sky roof is defiantly the place to be if your looking for a quieter holiday. We spent most of our time there and was looked after extremely well by the sky roof staff, especially Victor! He was always checking we were ok and made the effort to remember what we liked to drink, so without even asking him he would bring over our drinks. The most spectacular thing about this hotel is the beach and i can honestly say it looks better in real life than it does pictures. The water is so warm and clear and the sand is white and very soft! lucky for us it was turtle season in cancun, so we managed to see a baby turtle hatch and run into the sea, it was an amazing experience! We enjoyed the food in the Mexican buffet, although it can become very repetitive (which is expected from an all inclusive resort), it was still nice. We dined in each restaurant, we found that the Italian wasn't really that great due to the fact it doest really offer Italian food, for example, pasta dishes. The steak house was nice, meat was cooked perfectly but our favourite was the Chinese restaurant WOK. The food was incredible, we ate there 3 times actually! Our waiter in this restaurant was Rafeal, he was lovely. He gave use advice on dishes suited to our taste and made dining here a much better experience, we requested him as our waiter every time. There is a lot of food in this hotel so you won't go hungry! PROSMost of the staff are lovely and do there best to make your holiday one to remember.Amazing views (lagoon and beach)Food is very niceRooms are very spacious with excellent air conSports bar is great place to cool down after a hot day and listen to some music and play pool.The beachWeather is beautifulActivities everywhere, you will never get boredLovely restaurants outside the hotel. Argentina steakhouse we went to, amazing food! and quite cheap.ConsThe resort credits, they are a scam. You can only use them on selected stuff in the hotel and the 16% tax that you pay, ends up being relevantly the same price you would pay at home. The check in staff,they were quite unhelpful. The lady that checked us in was rude and patronising because we couldn't understand what she was saying to us.Expensive! everything is very expensive trips, spa, gift shop. Even in local shops around the hotel, £6 for a pack of Doritos!Language barrier with half the staff and many people outside of the hotel.

Urbana, Illinois
2017-09-18
 Great experience
Everything at the Beach Palace is spot on! The staff is willing to do anything to make your experience special. The food is amazing! Gabriela at the omelet station is great! She remembered us every morning and made a great omelet. Cesar the guest services supervisor did everything he could to make our trip extra special. We would highly recommend the Beach Palace!

Bartlett, Illinois
2017-09-17
 Unforgettable
Let me start by saying this was my third time to the Beach Palace, and every time gets better and better! This trip was much needed for my husband and I to eliminate stress in our lives. We had the BEST time, we felt welcome and at ease. The pool bar is where we spent most of our time (water is cool and the drinks are refreshing!) Noe J. took care of making sure we ALWAYS had a drink (and shots!!!) Damasio always knew what time it was by looking at the sun- he is very entertaining. But overall EVERYONE took care of us at the pool no matter where we were!! Huge shout out to my new friends: Luis Gerardo, Fernando, Luis Silva, Victor, and Gerardo! We especially loved our couples massage at the Awe Spa with the care from masseuse's Daniela and Elizabeth! Juan, our server at Bocelli created a fantastic experience for our wedding anniversary. Lastly, Andres who helped us at Tequila a lot too- we love everyone! Thank you for everything Beach Palace!!

Babylon, New York
2017-09-16
 Gorgeous, sandy beaches
We took a day trip to the Beach Palace from Moon Palace just to enjoy the beach. The bus leaves at 12 and returns at 5:30 and is totally free. It takes about 30 min to get downtown. This is totally worth it as the beaches are simply beautiful with blue and green water. Lots of waves if you love the beach. The staff were awesome and you can sit directly on the beach. We loved it.

Hertfordshire, United Kingdom
2017-09-16
 Holiday in Cancun
The overall experience of our first visit to Mexico was definitely made by the staff at the hotel. They were friendly and extremely helpful. The different bars and restaurants gave you a wide choice to choose every night.More

Pittsburgh, Pennsylvania
2017-09-15
 Great week's vacation
My wife and I had a very enjoyable stay at Beach Palace in August - Our primary reason for going at that time was to snorkel with the whale sharks off Isla Mujeres. Had a great time at the hotel and the service was excellent. We really enjoyed the Chef's dinner, an excellent cooking demonstration combined with fine wine pairings. We definitely enjoyed the breakfast buffet with Gabriella doing a tremendous job on the omelets.

West Midlands
2017-09-15
 First time in Cancun & we loved it!!!
Firstly can I say that the staff make this hotel excellent, (apart from reception staff who never seemed as helpful) Gustavo, Rene, Lucie, Karla, Emma, Damien the entertainment staff were brilliant they kept my 2 children (17 & 13) & husband entertained all day, they deserve a lot of recognition as do all the pool/beach waiters who work hard all day in the heat making sure we all have plenty to drink Daniel, Angel, Jay & all the others names I cant remember. The staff in the restaurants also excellent Carlos, Aaron, Ruben, Andres again other names I cant remember but all were fantastic.The Beach Palace is in a great location, yes there is building work going on either side of the hotel but this is not really a problem it never bothered us anyway.This was our 4th trip to Mexico previously staying in Riviera Maya I can honestly say we had a great time, the hotel is a lot smaller than what we have previously stayed in and next time we visit we will go for a bigger resort but thats just personal preference. We did go to the moon palace for the day which was great but we prefer the location of the beach palace as the beach is just great. We had a Lagoon view room on the 10th floor with a great view the room was always clean but as a family with 2 teenage daughters I would recommend having 2 rooms as the room is very open and not much privacy, we had 2 extra beds put in our room and this was done straight away. The food is great always plenty to choose from yes sometimes a little slow in getting more food out, but whats the rush your on holiday we never had a bad meal, we tried all the restaurants which were equally as good.I would say to anyone thinking of booking this hotel to just go for it you will not be disappointed, there is plenty to do out & about in Cancun either in walking distance or you can just jump on the bus.

Austin, Texas
2017-09-14
 Not the best experience in Cancun
We have been to Cancun to different resorts many times, and this was the first time we did not feel like the customer service was good. First, we have never been refused an extension of check-out ANYWHERE even if it was just for 30 minutes. On top of that, they had us use the hotel and gave us a bathroom to shower in and change into our clothes. The people at the front desk simply denied with no apologies or explanation. Also, our ride never showed up to take us to the airport, and the people at the front of the hotel just stood there, did not offer to help, to call anyone, or try to help us contact the company. Also, we were there for a wedding, and the bride's father asked someone for salt while they were closing things up and he said there was none and he could not get any, two minutes later he asked another person who went to grab him some salt. The double beds were really small. Only one option for lunch.

Glasgow, United Kingdom
2017-09-14
 Brilliant
Once again another brilliant holiday at the beach palace. Anyone considering this hotel please don't hesitate as you will not be disappointed, the staff are among the most helpful, polite and fun people you could ever wish to meet so ( hostesses) Janett, Sonia,Andrea, ( waiters) Gabriel, Ernesto , Karla, Ruben and (captain) Raul thank you all very very much, to all the staff who's names are too many to put them all here thank you all for making our holiday even more special.

Glasgow, United Kingdom
2017-09-14
 Great family trip
The hotel was great as usual , the staff are second to none , and if thinking of going here I would highly recommend it as safe / value for money trip !!! Only issue I've ever experienced bad in 7 years traveling here , was the sales team selling memberships ! Just this month !!! They are far to aggressive and do lie to get you to sign up - my advice if thinking about becoming member do homework first and be ready for lot rubbish ( if they were more honest it would be lot easier to become member ) but I will repost on membership and advise if it's worth while once I find out - best advice dont waste time with this and just enjoy the luxury holiday !! ( unless really interested in becoming member )

Palmerston North, New Zealand
2017-09-13
 Great atmosphere,location and restaurants.
First time to Cancun and really enjoyed our stay. The room was a bit tired but clean and comfortable. The restaurants and food is amazing as are the cocktails on the beach or by the pool! The entertainment in the evenings was a nice surprise with really professional shows. Would stay here again.

York, Pennsylvania
2017-09-13
 Watch out for overcharging and price gouging
We made a reservation at one price and once we arrived at the resort the attendant charged us a $100 more a night and said we were accidentally charged the south american rate instead of the north american rate. Since when do hotels charge different rates for different countries? Sounds like discrimination to me. Additionally we were given resort credits for staying more that 3 nights, but the credits were hardly usable on anything worthwhile. Couldn't use it for most of the spa treatments and the gift shop.

Liverpool, United Kingdom
2017-09-13
 Miss
Johnathon from the sports bar is great always made sure we had drinks always remembered our drinks and always made us feel welcome credit to the hotel and always had an amazing smile on his face. Victor Alfrede anayeli from the sky bar were amazing always offering you a drink when it get low always remembers what you want if you need any help with anything they were more than willing to help amazing staff!! Also a huge thankyou to enrique the supervisor in terazza steak bar. He was amazing. Remembered our names from day one and always made us feel really welcome. Amazing food and even better staff. A special mention for filiberto, always went above and beyond for me and my partner. Can't say enough about the staff there absolutely amazing every single one of them always went out there way for you and made sure you was okay and if you needed anything they would even carry you plate over to the table for you in the buffet. Steak house is amazing food always perfect food we came here on many occasions!! Italian is really nice to but make sure the men wear pants or you will not get in

Coventry, United Kingdom
2017-09-12
 Good but not great
Check in was smooth, cool drink and towel. Luggage taken to the room quickly. Rooms are large and perfectly adequate but need some updating. Our refrigerator wasn't working, had to call twice to get it repaired, worked for a couple of days and stopped again. Hence we didn't use the mini bar. To wasn't working properly and as we had two days of storms this was a problem, was quickly fixed though. Hot tub is good but takes ages to fill so we only used it once. Ocean view is beautiful.Food was fine, steakhouse was our favourite. Staff make the hotel, always pleasant and working so hard. Hotel really lacks a space to chill with a drink. The only option is the sports bar which isn't great. Would put us off returning.We were on the 10th floor and felt the aftershock of the earthquake. Room shook and woke us up. A few others felt it and we went to reception for more information to be told that wasn't normal but to go back to our rooms. Many of us were scared so sat together in the sports bar only to have the lights turned off on us and be kicked out so it could be cleaned. We explained that we were worried and just wanted a space to sit together but got told no. This is not acceptable customer service. Check out was also poor and reinforced our feeling of being pleased to leave. Overall a nice hotel with great staff but I've stayed in better for the price and wouldn't return.

User
2017-09-11
 AWE Mazing!!!!
Beautiful beaches. Clean hotel. Friendly staff and everyone goes above and beyond. Can not wait to come back. Gift shop is pricy but then again when isn't it. We released sea turtles. Seam in crystal clear water. Had great drinks and the time of our life. Steak house and buffet are the best. Cheers.

London, United Kingdom
2017-09-11
 Book it's amazing best beach
Stop looking and book this hotel!!!It ticked so many boxes - pay extra and get an ocean view room it's so worth the money best view ever 2 wake up 2 Beach perfect - pool over looks beach perfect Service is amazing!!Best all inclusive I have been on Perfect for my 3 year old and 5 month old as small enough 2 get around but big enough 2 have plenty 2 do Food is amazingGreeting when you arrive is wonderful - cold town, flowers and a drink The hotel smells like a spa Use the credits for the spa it's so worth it - it's amazing best facial and message I have ever had I'm so sad I didn't book 14 nights - 7 is not long enough :( Even the wine is great for an all inclusive BOOK it - you will love it Thanks 2 the lovely staff especially Chef Gabriela Karla Ernesto Yadira All the staff are amazing just can't remember all the names

Denver, Colorado
2017-09-11
 Going Downhill Fast....
I'll keep this short......Palace Resorts does not care about you...they care about $$ signs and maintaining their image. They have so many clever and interesting ways to separate you from your money...from the invisible resort credits" promotion (which are actually pretty worthless, except for the spa services) to doing you a favor at check-in by magically having an oceanfront room available - for only an additional few hundred dollars! We have stayed previously at the Sun Palace and Moon Palace resorts and were very happy with them. But it now appears that Palace resorts only wants to sell you a "membership". We were hounded for 2 straight days (thanks, Cesar!) to come hear their promotion, even after politely declining multiple times. About this property in particular - I sure hope that the "membership" club rooms were in better condition than our lowly "guest" room - our room condition had us wondering when the last time anybody had even taken a look around - from the mold in the shower to the cracks in the ceiling, to the 2 electrical outlets in the room that didn't even work. Won't be coming back here, or to any Palace Resort in the future.

User
2017-09-10
 Beach Palace Cancun
This was my first trip to Mexico, and my first all-inclusive stay at a hotel. The staff were very courteous and helpful at every turn. The Tequila buffet restaurant was excellent and where we ate most meals. The food was varied and excellent quality, as was the restaurant service.Nothing to complain about - just a great stay.

User
2017-09-10
 The Beach waiters/waitress and bartenders
Angl,Noe, Luis and all the rest running around in very very hot weather to get my sisters bucket of water and this and that. All with a smile and a no problem. Thanks guys for putting up with my sister!More

User
2017-09-10
 Lovely Stay
From the moment we checked in until the very last moment, our stay at Beach Palace was lovely. We were welcomed so warmly, it seemed surreal. On our last day, everyone came to take a picture with us and wish a good trip home. We felt like royalty! Our room upgrade resulted in being placed directly opposite the elevator - when we called to remedy, it was solved in a reasonable amount of time.The room is a good size, but there's only a little amount of storage space, so as long as everyone keeps things in relative order, it's do-able. I was also concerned about the double beds (usually we sleep in a queen or a king) - but they were super comfy beds!We had some weather which prevented some of the evening entertainment but our first night was clear and we were impressed by the Michael Jackson show - pure entertainment. Well done, Damien and the entertainment crew! Your "MJ" was very good, and your entire dance cast has obvious talent!We made use of the gym facility and a lot of the beach/pool activities like zumba and yoga on surfboards. Thanks Gustavo, Lucy and "namaste" Emma!The food was great and made it easy to keep everything in balance with all the fresh veggies and fruits. We had heard of a poor dining experience at one of the a la carte restaurants but it was not our experience at all, again, just superior customer care. Thanks Luis, Reyes, Aaron and Daniela.We would recommend this hotel to anyone visiting the Cancun area, particularly with kids. Our oldest stayed with us most of the day, but our youngest liked to go hang out in the kids club - the arts and crafts, colouring and toys were much craved by her after we had been "on the road" for more than a week. Estefania and Kristell were wonderful.

User
2017-09-09
 Fantastic
My daughter and i spent 6 days here. Attentive friendly service, fantastic food choice and quality, best location and activities. Especially loved the yoga sessions with Emma she was friendly, experienced and caring. Thank you.More

Newark, New Jersey
2017-09-09
 3 days 2 nights
The recent upgrade of the rooms are great, especially if you are a member as we are. Yet the hotel caters to a younger, louder crowd. In addition families are also a priority. So if you like a more quieter setting with out being hassled by vendors, I suggest another place. Also do not go for the presentations/orientations because the sales personnel will harass you. They were terrible. The beach is nice and the water was wonderful.The restaurants and staff were pleasant and welcoming.

User
2017-09-07
 Very nice stay but not perfect
Great food and service and beach and rooms! Listing the complaints here: --The bathrooms smelled terrible, too much air freshener--The kids play are smelled strongly like bubble gum, i wouldn't have my kids breathe that --Two of the salesmen selling hotel memberships were very high pressure, they play the "good guy" "bad guy" game.... really terrible. And they lied to us...

scotland
2017-09-07
 Beach Palace , Cancun
After reading some reviews about the hotel we had some reservations about it and wondered if we had made the wrong choice, ( we have been to Cancun 4 times). However we were definitely not disappointed. We loved every minute of our holiday and could not believe some of the negative reviews we had read.Check in was very quick and smooth, greeted with cold drink, cool towel and flowers on arrival, we were in our room within ten minutes. We were on the 9th floor with a view over the lagoon and what a great view it was, in my opinion better than the sea view. We would lay on the big double sun lounger on our balcony and catch the last of the sun, tremendous.The room was very big, huge double jacuzzi, king size bed a well stocked mini bar, stocked every day. Room cleaned and towels changed every day.Never had a problem getting a sun bed either on the beach or at the pool side, all with parasols. Sky bar has 2 pools one with a swim up bar, again no problem getting a sun bed, very hot up there .Always something going on at the pool or beach, congratulation to the entertainment staff who worked very hard and kept us entertained, Gustavo.All the bars were excellent, the staff are amazing, nothing to much trouble for them and always smiling.The food was good and plentiful, you will never go hungry. I could go on and on. Overall we had a great time met some great people and woul definitely go back.The staff here are all amazing, to many to mention but a big thanks to Yadira Celene, Carolina Reyes, Berardo Roman, Gustavo. & Karla.Ernest Arturo, Janett Sonia.Thanks to all.

Trois-Rivieres, Canada
2017-09-07
 Fantastic every time!
We stayed at the Beach Palace last June 2017 for the third time, my wife, my daughter and I, and every time we are pleased and charmed. The hotel and the rooms are great, the restaurants very good, the beach amazing, but the staff is what makes it special. Each morning we were pampered and taken care of for breakfast by Gabriel, Diego and Ramon our waiters, Sonia and Brenda the hostesses and Gustavo the captain, and that was such a wonderful way to start each day of vacation at the Beach Palace.We will go back again in the future for sure, wishing to see them again.Jean-Francois Albert

Phoenix, Arizona
2017-09-06
 Spoiled!
Absolutely fantastic service! Spoiled by Ernesto, Jannette, Rafael, Hernan, Franscisco and many more. Made us feel like royalty. Highly recommend! The rooms were spotless and the food was out of this world!More

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