Dreams Playa Mujeres Golf & Spa Resort , Cancun

Address: Lote RTH-8-PM-II, Lte1, Mza1, Sm3, Playa Mujeres 77400, Mexico

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Hotel name: Dreams Playa Mujeres Golf & Spa Resort
Hotel stars:
Hotel rooms: 502
Adults only: No
All inclusive: No
Restaurants 13
Internet Free! WiFi is available in all areas and is free of charge.
Parking Free! Free private parking is available on site (reservation is not needed).
Pets allowed No
Checkin: From 3:00 PM
Checkout: Until 12:00 PM

Dreams Playa Mujeres Golf & Spa Resort
RATING

9
9 / 10
booking.com
4 / 5
tripadvisor

EXCELLENT




We Love Dreams Playa Mujeres Golf & Spa Resort

Experience World-class Service at Dreams Playa Mujeres Golf & Spa Resort

One of our top picks in Cancún.

Offering 2 infinity pools, 4 hot tubs and a private beach area, Dreams Playa Mujeres Golf & Spa Resort is set in Cancún in the Quintana Roo Region. The hotel has a spa centre and water sports facilities, and guests can enjoy a meal at the restaurant.

Each room at this hotel is air conditioned and comes with a flat-screen TV. Some units have a seating area where you can relax. Certain units feature views of the sea or pool. The rooms come with a private bathroom. For your comfort, you will find bath robes and slippers.

You will find a hairdresser's at the property. Guests can enjoy a kid's and teen's clubs as well as 2 children's pool. A water park is also available. Adult guests staying at Dreams Playa Mujeres will have access to enjoy the adults-only Secrets Playa Mujeres Golf and Spa Resort facilities , included:2 pools a main free-form pool and an infinity pool. Theater for nightly shows. 9 dining options. 7 bars and lounges.

An array of activities are offered in the area, such as golfing, snorkeling and diving. The hotel also offers free use of bicycles and car hire. Cancun Bus Station is 6.8 miles from Dreams Playa Mujeres, while Cancun Government Palace is 6.8 miles away. The nearest airport is Cancún International Airport, 15.5 miles from the property.




Dreams Playa Mujeres Golf & Spa Resort
RESTAURANTS (13)

1
World Café
Food: International
Open for: Breakfast, Lunch, Dinner
2
Maris
Food: Seafood
Open for: Breakfast, Lunch, Dinner
3
The Sand Bar
Food: American
Open for: Lunch
4
World Café Restaurant
Food: International
Open for: Breakfast, Lunch, Dinner
5
Maris Restaurant
Food: Seafood
Open for: Breakfast, Lunch, Dinner
6
The Sand Bar Restaurant
Food: American
Open for: Lunch
7
L´Etoille Restaurant
Food: French
Open for: Dinner
8
Tres Colores Restaurant
Food: Mexican
Open for: Dinner
9
Fusion Restaurant
Food: Thai, Asian
Open for: Dinner
10
Mezés Restaurant
Food: Mediterranean, Moroccan
Open for: Dinner
11
Gaucho Grill Restaurant
Food: Brazilian
Open for: Lunch, Dinner
12
That´s a Wrap Restaurant
Food: International
Open for: Lunch, Dinner
13
Dolce Coffee Shop
Food: International
Open for: Breakfast, Brunch, Lunch, Dinner




Dreams Playa Mujeres Golf & Spa Resort
MAP



Dreams Playa Mujeres Golf & Spa Resort
, Cancun Map
Dreams Playa Mujeres Golf & Spa Resort , Cancun address:
Lote RTH-8-PM-II, Lte1, Mza1, Sm3, Playa Mujeres 77400, Mexico

Navigate to Dreams Playa Mujeres Golf & Spa Resort on Google Maps

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Reviews:


Excellent:
55%
Very good:
25%
Average:
12%
Poor:
4%
Terrible:
4%



New Jersey
2017-10-12
 Great Place
My husband and I visited this resort for a relaxing vacation getaway. We had a great time. The accommodations were wonderful. The service was great. The staff was so professional and extremely friendly. There were plenty of pools, activities and bars. This place is all inclusive all top shelf liquor. The restaurants were good but can use some improvement with food choices. You can visit the restaurants at Secrets Resort next door (sister Resort) adults only. Dreams is a new resort still getting some kinks out but overall a great Resort for families. We will definitely return.

User
2017-10-11
 Very relaxing
All of the staff speak great English. Very friendly. The food at the restaurants ranged from ok to great. Room service was excellent and average wait time was 30-45 mins. Experience everything, including the Temazcal with Viri y Helios.

Campbell River, Canada
2017-10-09
 Superior Staff and Service
We are a family of 5 (boys 8 and 11, girl 4) that travelled to Dreams Playa Mujeres from Sept 28 to Oct 7th for my 40th birthday. This review is a long one, but we appreciate detail when planning our vacations, so we hope to pay it forward with a thoughtful and detailed review. For context, we have visited Grand Bahia Principe and Iberostar resorts in Riviera Maya in the past. We are not a wealthy family, nor are we ‘picky’ or ‘snobby’. We appreciate the staff and don’t ‘sweat the small stuff’. First and foremost, our trip was amazing. This was our first stay at a Dreams resort and we had a great time (despite some questionable weather). The biggest reason for this was the superior service and staff at this resort.The resort is not perfect, and I will detail some of the small issues we had, and some areas for improvement, but don’t let these small issues fool you. These little issues have very little weight relative to the great service and amazing pools at this property.Upon arrival - We had two rooms booked, and our one request was to have these 2 rooms be adjoining. This would make our trip so much easier (we even emailed the resort directly and had our travel agent request this as well). At first, this did not happen. In fact, they wanted us to pay for this despite the fact that the resort was only 44% full. It would have been easy to accommodate this request, but their first priority was to try get us to pay an additional $40 USD per night ($320 USD!) for this. We refused. Then they tried to get us to sit through their time share meeting for this. We refused again. Finally, on the first night, we did not have bedding on our pull out couches, so we called the front desk and got Tadeo. He was wonderful, and immediately put us in adjoining rooms (as his suggestion. We only called down asking for bedding). Tadeo went the extra mile for us, and helped make our vacation a memorable one! The Property:The property is a nice size. Not too big, not too small. It’s a short walk from the lobby to the beach. There is no need for the dreaded towel game here! We are late risers, so this was great for us. We could wander out at 2pm and still easily find a lounger in a nice location. The Bali Beds are a little harder to come by, but we could still find one mid morning.Pools – The Pool system is SPECTACULAR! We spent most of our time at the lower Infinity Pool, which would be considered the activity pool. It was the busiest of the pools and the most fun. If you want a quiet pool, stay at the upper pool.Lazy River – The Lazy River is enjoyable. I am just not sure why it is tucked away behind the resort like it is. The Lazy River bar was never open, so we didn’t spend much time there.Kids Waterpark – The kids waterpark is good, but it does feel a bit cut off from the rest of the resort (probably on purpose), and because the pools are so great, we didn’t spend much time here either.Beach – The Beach is beautiful when the weather is right. On a calm, sunny day, it is stunning. When it is windy, the seaweed blows in and the beach becomes a little less attractive for both relaxing and swimming. The sand is soft and white, and there are many kilometers to walk in both directions. Rooms – We had great adjoining oceanview rooms thanks to Tadeo. Because it is a new resort, the rooms are the most modern we have stayed at in Mexico. Modern features like Netflix, In-room tablet (for daily resort info and ordering room service), great wifi (not just in the room, but everywhere in the resort, including the beach), and a jetted tub on your deck, really enhanced the stay. Having the Netflix option was great for the kids (and us) during some downtime.We have one issue with our room that may have been a bigger issue for other travelers… we had a sugar ant problem. We couldn’t leave out any room service food or open snacks/drinks because the sugar ants would get to them quickly. The resort left me a bottle of Champagne and a chocolate dessert on my birthday, which was great, except by the time we got back to our room, the sugar ants had gotten to the cake. Food, Restaurants and Bars:Overall, the food was good. One of the best features about Dreams resorts is the restaurants require no reservations or have any limits on ‘a la carte’! We could walk in to any restaurant at any time and could have gone to the same restaurant everyday if we had wanted to. This is a huge plus over other resorts that limit the a la cartes and require reservations (which can create unneeded stress).One big problem with this resort is the limited choice for snacks and lunch during the day. During the day, when I am poolside or at the beach, I just don’t want to have to dry off, throw on a cover up, and wander up to the buffet. The ‘Tides Grill’ is an option, but it is also located near the buffet, and has very limited choice (literally just burgers and hotdogs). ‘That’s a Wrap’ had prepackaged wraps and salads that just were not very good. The other choice is a sit down ‘a la carte’ at Maris restaurant. We did this once. The food was not good, and the 1+ hours it takes just wastes too much of the day. Where is the poolside buffet? Or, at the very least, do poolside or beachside Paella everyday. There was a Paella class on the Saturday at That’s a Wrap. The Paella was great. Why not do this everyday (weather permitting) at the Infinity Pool or at the Beach? I should be able to wander up dripping wet in my bathing suit and get a snack somewhere. But we couldn’t do that here, and it is a big problem in my opinion.The bar and pool/beachside servers were wonderful. The drinks were great and capable of getting anyone drunk if they wanted too!Luis (Infinity Pool) and Carlos Ovando (Beach) took great care of us and kept the drinks coming. They made our vacation so much better. I always enjoyed chatting with Carlos. His English was great and he was funny and made great drinks. 24 hr Room Service – The room service was wonderful. It was a great option to have and we used it 4 times. I have seen comments on here regarding how long it takes, but everytime we ordered, it arrived in less than 50 mins, and it was very good. The menu had great variety and it was so easy to order using the in-room tablet.Fusion (Asian/Peruvian) was our favorite restaurant. We went there 3 times! Once for the Teppenyaki. Our Teppanyaki chef was Sergio. Sergio was great and so funny! We also went back 2 more times to just eat from the a la carte menu, and it was delicious. Have the Salmon! It is to die for good. Guadeloupe, Lizzbeth and Daniel served us at Fusion and took very good care of us. We felt at home there all 3 times.Gaucho (Brazilian Steakhouse) is very popular and gets mentioned a lot here on TripAdvisor. However, we are not big meat eaters, so it was not good for us. The buffet/salad bar was great, but we found the meat, for the most part, to be too salty, and the variety was a bit too much for us. As a family that doesn’t eat much meat, the roasted baby pig and the sweetbreads (passed off as beef brisket) was just too much for us. That said, I can see why meat eaters like it.L’etoile (French) – This place was amazing. We had the duck and a Filet, and it was just so good. Wilbert was an amazing server too. Unfortunately, we left this too late in our trip to be able to return. We would have been back.Maris – We tried Maris for Breakfast, Lunch and Dinner. It was bad all 3 times. Enough said.The World Café Buffet was good. It had the best service I have ever had at a Mexican Buffet. The variety was good enough, and the quality was good too. However, it does have room for improvement. For whatever reason, during breakfast, they were always out of bacon. This was a bit of an annoyance. It seemed to always run out of the popular items, not just the bacon. Ana at the Omelet station was always fast and made a great Omelet and eggs during breakfast, as was the Fajita station at lunch and dinner.Dolce (Ice cream and coffee shop) – We went here every day…and our kids sometimes went there twice a day. Iridian was always smiling and friendly. She even sent my kids on their way the last day with a bag of cookies to eat on the plane.Entertainment:We did have spotty weather during our stay, so it was hard to keep track of the changing schedules throughout the day due to the threat of rain… but when it was nice out, there are good activities at the Infinity Pool and beach. The Live band at 2:00 everyday at the Infinity Pool was nice.The Evening entertainment was impacted by weather almost every night so it is hard for me to comment on it. The Magician show was absolutely great for adults and the kids. I forget his name, but he was very funny and talented. They also did a Casino night (for the whole family) which we enjoyed. However, they could have announced that the auction at the end only had one prize, and it should be a family friendly prize, not a bunch of alcohol. My son did very well, but then couldn’t have cared less about the ‘prize’ at the end. The Mexican show, Circus show, and Pirate show all had to be moved indoors (because of the threat of rain), so we didn’t attend, and the Fire Show on the beach was ok.Kids Club:Sarahi, Paula, and Ivonne at the Explorers Club were all wonderful with the kids. Our 4 year old daughter wanted to go everyday. We had to tell her ‘no’ on many occasions. The fact that the Explorers club is open until 10pm is great because it allows ‘Mom and Dad’ to have some alone time and enjoy a great dinner without the kids. Our daughter especially loved Sarahi and Paula and was sad to leave them. Our kids made balloon animals, went on a pirate treasure hunt, did the bungee trampoline, went to lunch at the buffet, etc. There was always lots of stuff happening. Tropical Storm Nate:Tropical Storm Nate threatened Cancun on Friday the 5th. Most weather models were showing that the storm wasn’t going to be much of an impact, but the resort fully prepared for a direct hit by a potential hurricane. All beach chairs and umbrellas were removed. The dolphins were evacuated. Chandeliers removed etc… Although I appreciate this and fully understand why they do this, they also closed all bars and restaurants except for the buffet and Spin club bar. This seemed to be overkill. I see no reason why the bars and restaurants couldn’t have stayed open until the storm showed signs of arriving with strength. Nate never showed up, and we were left without chairs, without drinks and without any restaurants for the entire resort except the buffet. They even closed some of the pools mid afternoon. This was disappointing. Tipping:Please tip the staff. They very much appreciate and DESERVE it. We always tipped. That said, I did not see any drop in service for those who didn’t tip… and for that, the staff deserves lots of praise and TIPS!Final Comments:To the Resort Management…Your resort is a Non-Smoking resort. Please do your best to enforce this. I understand not wanting to disturb a group of chain smoking guests at the infinity pool for fear of upsetting them. But by not addressing it, they are negatively impacting our vacation and they are littering on your property. Breathing in second-hand smoke and watching them drop butts in the pool overflow gaps is disgusting. If you are non-smoking, please enforce this.When your resort is less than half full, and your guests have pre-requested adjoining rooms, I strongly suggest you happily give them adjoining rooms rather than trying to force them to pay an extra $40 USD per night to ‘guarantee’ this. Your staff is amazing, and they deserve much praise. They made this vacation a 5 star vacation. It is the little things that make your vacation. Day two at the resort we saw Marco who met our daughter. For the rest of the trip, everywhere we saw him, he would say to her, “Hi ***, How are you?” It was these types of encounters that make a great vacation. We would absolutely return to this resort, and if we decided to go somewhere else in the Caribbean, we will definitely be putting the Dreams brand at the top of our list.

Tadworth, United Kingdom
2017-10-09
 Definitely NOT 5 Star!
Very attractive resort, with lovely swimming pools, run by invisible, self-important managers who have no interest in the happiness of their guests. They instruct their staff to enforce pathetic rules and regulations to the detriment of the guests' enjoyment of their holiday, from behind closed doors. Managers who cannot be bothered to meet with their guests even when requested to do so.They need to decide whether this is a family hotel or one for partying adults because it cannot be both.This is a recently built resort and was obviously rushed to meet the completion date which was evident by the poor finish and constant flooding of the rooms. Very comfy beds though! Don't waste your money on the Preferred Club. Unlike other hotels we've stayed in, it is not worth the extra cost.The food was, at best, mediocre and the service in some of the restaurants poor, considering the hotel had less than 40% occupancy.The majority of the staff are lovely and we would like to give a special thanks to Sergio in the Preferred Club, Christian at the beach, Katia by the pool and Riccardo and Benji from the Events Team.We are not over-fussy and have never felt the need to complain before on holiday before but if this had been our first experience of Mexico, it would definitely be our last. There are so many amazing resorts in Mexico. Unfortunately, Dreams is not one of them!

User
2017-10-06
 Had a wonderful Wedding at Dreams Playa Mujeres
We had our wedding at this beautiful resort in Aug 2017 and stayed for a week. It was a wonderful and amazing experience which was beyond expectation. The staff,service,location,room...everything was fantastic. Special thanks to Claudia, from the wedding department for making our special day special and flawless. Hopefully we will be back to this paradise for our anniversary!Lem


Omaha, United States
2017-10-05
 Dreams PM - Oct 17
The facility is great and all pools - restaurants - beaches are within easy walking distance from the entire hotel. The Preferred Room we stayed in was in building 7 and the amenities were complete. Great Value - 45 minutes from the airport. Use AMSTAR Transportation - clean - dependable - drivers have several languages to speak if that is important.

Toronto
2017-10-04
 Had a fantastic time at Dreams Playa Mujeres!
Loved every minute! The resort is absolutely beautiful. The beach is not great, but the pool areas more than make up for it. Service is top notch throughout the resort. Food is delicious at most restaurants. We did not care for the Brazilian grill (Gaucho), but all the other restaurants were great. Everything else at the resort is excellent (rooms, bars, front desk, servers, etc.). A special thanks to Henriques (Food and Beverage Manager) for going out of his way to make us feel special. We just mentioned to him to that we were planning to go to Secrets for whole fried fish, and he set it up for us to have it at the Mexican restaurant at Dreams instead!! One word of caution. After checking in, you will be with a VIP services rep who will pretend to give you an overview of the resort, but it’s another timeshare scam.....best to avoid.September 28 to Oct 5 2017.

nyc
2017-10-04
 We had the best time at Dreams Playa Mujeres
We spent 7 days at the new Dreams Playa Mujeres and had the BEST time! The staff --especially Ricardo and the entertainment team --were exceptional! Ricardo, Alberto, Benji, Ulysses, Elias all worked soooo hard to make every day a super fun adventure. These guys were golden!!! Definitely check out the Bike Tour. It's a hidden gem and a great family outing.We stayed in PC oceanview and thought it was super manageable for a family of four (boys are 7 &9). The grounds are beautiful and there are tons of activities throughout the day. The food was good not amazing but good. The kids club work well though my older son would have preferred to be in the teen core zone. My husband and I got to check out Secrets twice and it's great to be able to access as another option. The weather was gorgeous every day :)Highly recommend!

Allentown, Pennsylvania
2017-10-02
 Breathtaking
The resort was absolutely beautiful. It was clean, colorful and laid out well. We booked as a preferred member which I highly recommend. The room was so spacious and we had double sinks in the bathroom...major plus!. Big walk in shower with a rain head. The infinity pool was where we planted ourselves. The chairs were comfy and there was no shortage of clean towels. The only downfall with the pool was that the infinity pool was shown as adults only but at times was loaded with kids. I wish the adult only was enforced. I have nothing against taking kids on a vacation like this but at times the adult only pool was not a place for young kids. The entertainment team was a lot of fun. They were energetic, friendly and engaging. They truly looked like they were having fun and you couldn’t help but join in. Special shout out to Ricky Ricardo and Benjamin! The fact that Ricky remembered our name from day to day said a lot.The waitresses took good care of us and the bartenders didn’t skimp on the alcohol. Thank you Maribel, Bianca and Abril. Always smiling and happy to serve. Absolutely would recommend paying the extra for the preferred club. The room was large with areas to sit and talk, watch tv or eat. The constantly refilled the food and we found ourselves meeting there nightly before dinner for a drink and bite or two of food. There was not much going on after dinner so it was nice to head back to the preferred club or the lobby bar. The food was good. Some restaurants were better then others. My favorites were the hibachi and Mexican. I wasn’t overly impressed with the buffet. Some stations were not even manned. I was sometimes halfway thru breakfast before I was asked what I want to drink. I just think they were understaffed. The grounds were beautiful and the flower beds were cleaned up daily. We did have rain almost every night and that left puddling along the walkway between the rooms. I wish they would have swept it away. It wasn’t fun walking thru the puddles and some areas were slick. All in all we had a fabulous time. I know the resort is less then a year old and they are still working out the kinks but I would recommend it and I would go back. A must do is the dolphin adventure which is right on site.

User
2017-10-02
 relaxation
Great resort, stayed in partial ocean view room that had plenty of space, very clean and well stocked all week. We mentioned one of the reasons we came was for our anniversary when we were checking in --- special touches 3 or 4 times during the week ranging from champagne one night to rose petals another night. Pools and beach were clean and plenty of staff to take care of entertainment and drinks. Benjamin was great on the entertainment team. Christian was on the beach, he was great about making sure we were happy. Carlos in the World Café was another stand out---Every encounter with the staff was excellent. Nightly entertainment was geared toward children. We also took advantage of the Secret resort next door another nice place.

User
2017-10-02
 Amazing resort and even more amazing staff!
We are Unlimited Vacation Club members and this is the 4th Dreams/Secrets we have stayed at and it is our favorite so far. My son, Landon, turned 13 during our stay here, and we met so many wonderful people working on the resort. Landon had a fun and exciting trip thanks mostly to Antonio in the Teen Center who was Landon's best friend on the trip! Antonio played one on one with Landon with air hockey, video games, rifle shooting, etc. Usually Landon wants to hang around with us constantly on vacation, but my boyfriend and I had ample opportunity to head over to Secrets, and even have a "date night dinner" because Landon loved the teen center so much. Our last full vacation day, he didn't even swim because he wanted to hang out all day with Antonio. And when Antonio wasn't there, Ana picked up the slack. Landon thought she was great too, and felt super comfortable with her as well. You could tell Ana and Antonio really loved kids! We almost didn't even check out the teen center during the week because Landon is never interested. I'm so glad we did on this trip! Our most favorite bartender on the trip was Salatiel. He knew our names right away and made sure to say hi to us right when he saw us. He was always friendly and funny and it was wonderful learning about him and his family. On our last day, I wheeled my luggage from the room to the lobby to get ready to catch our shuttle to the airport. I thought i heard my name but wasn't sure, so i kept on going. Salatiel ran up to me and wheeled my luggage for me and we said our goodbyes. I gave him a hug and was said to leave. He's a wonderful person, and the resort is lucky to have him on as a staff member!Jennifer at the front desk helped us get the best deal on our upgrade and stayed an hour after her shift to make sure we were completely satisfied. Jesus and Karen in the Spa gave us the best vacation massages we've ever had- I would highly recommend them. The beach is clean and sandy, the pools and bars are aplenty, and there are MANY restaurants to choose from on the Secrets and Dreams property in Playa Mujeres. We stayed 8 days and were only able to visit about half the restaurants. We were so scared to go with the hurricanes and earthquakes but the weather was beautiful. We stayed in 5010, which was the best room other than the Presidential. We had our own larger private pool, a lot of space, and a huge private upper balcony that you could have a party on! The balcony also had a jacuzzi tub on it, tables and chairs for dining, and about 8 sundeck chairs. All in all, an AMAZING experience and I can't wait to return!

Saint Louis, Missouri
2017-10-01
 Great Stay!!
I traveled to Cancun with friends in Sept 2017. I stayed in a double room at Dreams Playa Mujeres in a Preferred Jr Suite Ocean View. The Preferred room was a little more expensive, but it gave us access to the Preferred lounge and also to all of the restaurants at the neighboring Secrets resort.RoomThe Room was beautiful.Pros:Very spacious, 2 queen beds that were not especially soft but they were comfortable enough. The room featured a safe, a coffee maker, mini bar, huge balcony with a hot tub, couch, a desk and cable television with decent channels.The bathroom was spacious it had a water closet, double sink and shower.Observations:The bathroom was not very private. It had a sliding door instead of a traditional door and a wall of rotating mirrors that opened to the bedroom. In my opinion it wasn't very private since you could see into the bathroom from the bedroom. I felt uncomfortable using the bathroom throughout the entire trip. The shower leaked onto the bathroom floor, and water frequently trickled into the water closet. The only mirrors were in the bathroom, which made preparing to go out for the evening difficult for me and my roommate. BalconyWe stayed in room 6122 which had an over sized balcony which we were unable to use. The balcony had a hot tub, a small table and 4 chairs, a small couch and 2 chaise type loungers. The problem is that the balcony was open, and guests from neighboring rooms could easily walk onto our balcony. We never had any problems with this happening, but I did feel uneasy at night knowing that a neighbor had easy access to our balcony doors.ResortThe resort was amazing! The staff were also amazing. There were always chairs and cabanas available for lounging. There were approx 4 pools, 1 with a swim up bar and another with a grotto/bar.ObservationChildren were allowed to sit at the bar which was annoying an inappropriate.Food/drinksThe food at the Dreams resort was okay. We had most of our meals at the Secrets resort since the food was better, and it was adults only. Drinks a both resorts were great. We had access to the preferred lounge which had a full bar, a television and finger food available.StaffStaff were amazing. We were greeted upon check in with champagne and staff were always pleasant and helpful.Neighboring resortWe had access to the Secrets resorts which was adult only. We could use the spa, the pools, all events and eat at all of the restaurants. There were golf carts that would transfer guest back and forth but we also walked a few times during daytime hours. There is security on the paths but I would walk at night. There were also 2 lookout towers that guest could climb.Over all the resort was amazing. I can't wait to stay here again.

Delaware
2017-10-01
 Won't return
We stayed at DPM Sept 24th-28th, as a Mother daughter getaway with another friend and her Mother. I am a huge fan of the AM Resorts brands, having stayed at almost all of the properties in the chain, I figured I would give this newer property a try. I work in the travel industry, so I might be a little bit more critical than some, but expected a much better experience than we were given. The resort is tucked away in a beautiful location on a private drive in Playa Mujeres. Secrets is a walk next door, which was a plus for us since we didn't have any children with us. We each had a Preferred Club Ocean-view Double room, which I have to say was a disappointing view. We overlooked a service area for the room service and maid carts below us, with a far view of the ocean. The room was lacking a mirror in the main living space and a rack to use the steamer. Otherwise, it was comfortable for us. Maid service was very good, and they restocked our water and snacks daily. With one exception- One night at 3am we woke up to a very scary and loud bang in our room that seemed like something was falling through the ceiling. It happened a few more times that night. We figured it must have been a faulty Air Conditioning unit, maybe what they had fixing the next day? There was some loud construction/drilling on one of the days- but, there was a lot of maintenance going on the entire resort throughout our stay. We were excited to have an a la carte Breakfast option, but Maris was not impressive. All four orders were brought out incorrect, and then the omelets weren't fully cooked. Never even received some of the items we ordered. Lunch was about the same- we went to the Tides outdoor dining area, but because it sits so far back by the main building it was 100 degrees and no air. First and last time we tried that one too. By day 2, we figured the World Café was our best bet. I am not a fan of buffet, and felt we paid for a Preferred Club dining experience, but Maris was just a mess. The main buffet is a cattle shoot of people with the wait staff fighting over each table that walks in. The food is plentiful, but nothing is ever hot. Unfortunately, this is where we had Breakfast and Lunch for the rest of our stay. This resort desperately needs better places to dine for lunch- especially some that don't require you to get dressed and take an hour. I think they tried with That's a Wrap and the Tides, but both are far from decent. Pizza poolside, a Seaside Grill etc- keep it simple like the other resorts. Dinners were okay, ate because we had too-- but, never craved or thought anything was great. We tried the Brazilian Steakhouse, the French and the Mexican- with one night going to Secrets at the Italian, but it wasn't great. I don't know that families with small kids would enjoy some of the dining choices- normally we love the Asian and Med Restaurants, but neither menus were appetizing. I was shocked at the amount of construction at this 8 month old property. Several buildings were under construction, pools closed, and after some rain all the elevators were out for days. In fact, still out when we left. The bars here have a lot to be desired. You never could be too sure what kind of drink you would get-- Order a Gin martini, get a Gin and tonic... order a Strawberry Bellini, get a Peach snaps... and the list could go on. Also, only in the Preferred Club could you find top shelf alcohol. The lazy river was a lot of fun, but the bar in this area was closed the entire trip. Only one day was there a staff member in this area at any given time. Overall, we thought the staff was very good. The wait staff at the Sea Legs pool was great. Entertainment team kept it fun with water activities, Zumba, games, trivia etc. We enjoyed daily "happy hour" at the Preferred Club with delicious treats, sushi and coffees. Beach here is very untouched. PC Club guests have Hideaway Bar and Bali Beds that can be set up by the beach concierge. Bar service was good. I am not a fan of the Dolphin experiences, and this one here is extremely small. For the price point of this hotel, It wasn't what I was expecting. I wouldn't return to this location.

Los Angeles, California
2017-09-30
 Vacation
My husband and I were actually staying at Secrets, the sister resort next door. We decided to dine at Dreams tonight. After taking a little walk around the property we decided on Maris, the seafood restaurant. My husband is not a fan of seafood but after tonight he has changed his mind. Service was phenomenal, great wine selection, and food was AMAZING. But what made our experience dining tonight even more memorable was our server Felix. From the moment we had our first glass of wine to the bananas flambé prepared tableside for dessert, Felix made sure this would be a dining expirience we would never forget. Cheers to you Felix! Thank you for one of the most enjoyable dinners we will surely never forget.

User
2017-09-30
 It's time for some changes
We stayed at DPM September 18-25. We are a family of four with two boys who are 2 and 4. We booked a preferred club ocean view suite with a king size bed. Upon arrival we received a glass of champagne and a lemonade for the boys. We were walked to the preferred club for check-in and was told that there weren't any king size rooms available due to rain damage in rooms. I know it's also low season, so I'm really curious as to how there weren't ANY king size beds available in the whole resort. I asked if there were any king sizes in the other room categories and was told no, but that a room would be available on Monday. I was extremely upset, but we had just gotten off a plane with two young kids and I was not wanting to make the evening worse. I said yes to the change on Monday and we went to the two queen size room. The view there is TERRIBLE. It looked out onto the service area and if you look far enough, there was some ocean. The next morning they closed down the breakfast buffet which only left Maris for the whole resort to eat at. This ticked me off. We waited 45 minutes in line with two hungry kids. I did NOT pay thousands of dollars to wait in line for that long. If you close down one place then another should be open. You have paying customers there that expect a certain service. After we got food, the order was incorrect and the cheese in the omelette wasn't melted. Every night there were a few restaurants closed which really limited the amount of choices. Again, I know it's low season, but I don't feel as though the difference in pay is that much to where it makes this acceptable. The Mediterranean restaurant was closed 5 out of the 7 days we were there. The night we went, 4 out of the 7 entree options were not available. How do you run out of the food you serve in these restaurants?! Which brings me to the food. It is horrible! Very salty, very oily, and cheap tasting. We stayed at Dreams Riviera Cancun twice and enjoyed the food there. This food was absolute crap. I couldn't wait to get home so that I could cook again. Two of the nights we were there they had a celebration for AMSTAR Resorts execs. They had a live band, fireworks, and a beach party. Meanwhile the people that put the money into their pockets received poor service (since they took some of the wait staff for their shindigs) and disgusting food. The Mexican restaurant was all done up with a buffet for one of the lunches and when we went to go partake in the festivities we were told it was private. So for the regular paying peons, they don't go all out. We had family photos taken on our second day there and woke up at 7:30 in the morning to order room service. We did this to ensure we would receive it within enough time to eat it and get to our photo appointment at 10:00a. The food took over an hour and a half to get there, it was cold, and we had to rush to eat it. (As I write this, I am shaking my head from all the frustration). As many others have stated, there are not many lunch options. They had one BBQ on the first day we were there. Other than that, there's the crummy wraps and sandwiches and That's a Wrap or you have to pull yourself away from all the fun of the pools to dry off and get something from either the buffet, way in the back of the resort, or Maris. Many times we sucked it up and ate the crummy wraps and sandwiches because we were all having such a great time at the pool. Please do something about this. Have something in that round open area EVERY day. I believe a lot of this is due to poor management of the resort. Somehow it must be forgotten that everyone is paying more for this "grand" resort. They must think that the pools and weak drinks should be enough to make us forget that we also paid for a certain quality of food. On the positive side, the resort is gorgeous. My sons had a great time at the waterpark and pools. There was never a dull moment and so many options in ambiance. The live music out by the pools was great as well as the pirate show and games they had. We didn't want to go back to the room for naps on most days. The service for the most part is fantastic. The workers there work their butts off and always have a positive attitude. I hope they are well compensated for all the work they do. The entertainment staff had a lot of energy and really tried their best to get people excited and entertained. Maybe adding a few more to the entertainment team would be a good idea, as they seemed to be spread out a lot. The rooms are spacious and well decorated. Everything was well stocked each day and we had turn down service each night. As I said earlier, the staff is fantastic. They are not the issue here. The issue is with poor managing. Stop nickel and diming things and give people what they paid for. Despite the positives I have written, sadly they are not enough for me to go back. I hope that management will stop overlooking all the the customer's criticism of the food there and do something about it. I was checking reviews each week on Trip Advisor and Facebook. A lot of them make mention to these same issues I have written about. It's been almost a year and still nothing has been done. Meanwhile we all foolishly pay for food, drinks, and service that we will not receive. I for one will no longer be a fool.

Alvin, Texas, United States
2017-09-30
 Awesome Resort!!!!
What a perfect trip. The room was beautiful. The selection and quality of food was amazing. Top shelf liquor, and great bartenders. The staff were all very nice and made you feel like they were happy to serve you. We will definitely stay here again.More

Dallas, Texas
2017-09-29
 Not even average
I will start this review by saying that this is my second visit to this resort this year. The first time I visited I gave these folks a 4 star review. This time I have no choice but to give them a 2 star. I am going to keep this short because I don't have too much positive to say. I will never ever, ever go back to this resort!!!!The good:The facilities are awesome pools, water slides, beach all great!!!!The bad:* FOOD is so bad in every way that I stopped caring midway through the trip.* SERVICE is horrible, yes everyone smiles and tries but at some point giving them an A for effort and an F for results, sucks for me. * Being bugged every few minutes fro either VIP service(time share) or for a spa package is so annoying!!!* Dolphin package costs $89 bucks for 30 minutes, after wards they tell you that the cheapest package for pictures is $150. * Room Service took an average of 1.5 hours, absolutely horrible. the longest was over 2 hours and the shortest was 45 min. * Calling them back to take away dirty dishes sometimes took 8 hours and 5 calls. I would recommend Dreams Tulum, yes its a 1 hour ride, but well worth it. Rolando the chief concierge is great he hooked us up with an amazing room.

User
2017-09-27
 Wedding Trip
Our Wedding was flawless, and what a way to ring in our nuptials, right on the beach! We spent a week at Dreams, with a couple pre wedding events and then the actual ceremony and reception. The staff was superb, Marcela in the wedding department was beyond fantastic...made our event way above expectation. She was so easy to work with leading up to our trip. The resort itself is an intimate setting with activities for the whole family, and people that work there that love their job and love treating their guests very well. We have no complaints, we loved the location, the food, the room, everything!

Erie PA
2017-09-25
 Nice family resort
Food was OK (not great). Room was big. Room service took forever and they were very slow to pick up. Small ants in the room. Housekeeping was unpredictable. Entertainment was generally fun. I wish they would have dropped an activity schedule in our room each AM - app didn't list everything. Spa services were good. Don't sign up in advance, though - wait for the spa workers to walk around and offer you a discount. The bike ride activity was miserably hot on old bikes - don't recommend.

User
2017-09-25
 Fantastic hotel with great staff
After cancelling a holiday to Cuba due to the hurricane, we booked to go here last minute and I think we seriously upgraded! We received a room upgrade on arrival and ended up with a fantastic view of the whole hotel and a Jacuzzi bath on the balcony. We were a bit concerned about the dress code for the restaurants as advised on arrival but this wasn't a problem for us, although some guys we spoke to did have problems (required trousers and collared tops)The staff were absolutely phenomenal. The entertainment team were great, particularly Julio, Ricardo and Elias but the other 3 were great too. Diego and Timmy at the pool bar were great and always very welcoming. Bianca who provided drinks around the pool always greeted us with a warm response and very attentive.We had 5 evening meals there; the Steakhouse, Fusion and the Italian at Secrets were great and had great times there. The only disappointing meal was surprisingly the Mexican which had a limited menu and not as original as Fusion and Gaucho.We also used room service a fair bit which varied in quality. Breakfast was great although sometimes came with toast and sometimes not. Be good if you had the option to select it. The 'iPad' you get in your room to order is great and something I had never seen before- also used for daily activity schedule and more. Room service evening meals were okay although quite basic.The room was kept clean and you have Green/red lights by the bed, so they don't come and clean if you don't want them to.We took part in a number of the Entertainment team's activities- the daily Zumba was always entertaining and the Bike ride with Rickardo was great. Although activities were advertised, sometimes felt may have been good if the guys had a mic to announce things were going on as seemed to be a number of activities where no one joined in- could be because the hotel wasn't at capacity. This was certainly not down to lack of enthusiasm from the guys!The pool could have been a bit cleaner, first thing in the morning I twice found plastic glasses near the pool bar. We did wee cleaning happening every morning but I'm not sure if this was thorough enoughIt was nice to be at an all inclusive that actually includes everything- you can have any brand of spirits they have, not just the local brands. Also no limit on which restaurants used.We truly had a great time here and couldn't recommend enough to other people!

User
2017-09-23
 Maris Seafood Restaurant
One of our favorites! We had excellent service with our waiter Luis Hurtade! He went above and beyond for us! He made a personal Strawberry Flambe' for dessert that was delicious! Food was amazing! We'll go again!More

Clayton, Delaware, United States
2017-09-21
 Great all inclusive resort
Just came back after a six day vacation. The dinners and food was great with a lot of attention to the service. We have been to other resorts in Cancun Mexico but I liked this one the best. Drinks were all served with top self, no cutting corners. The views were great and the local service was spot on.

Greenville, South Carolina
2017-09-21
 Beautiful Dreams Resort
We went here for a destination wedding and had the most beautiful time. We are well acquainted with all-inclusive resorts on the hotel zone and have been members of one of them since 1995. This place made us feel extremely special (we were preferred). The accommodations were very nice, the restaurants and food were top notch in each restaurant that we tried (most of them), and the bar service was superb with top shelf liquors should you desire. They would tone them down or beef them up depending on how boozy you wanted them. There were no outrageous drunks because they had been served too much which made for a nice time at the pool. The live entertainment and music at the pool were great each afternoon. The exceptions, which I hate to mention but hope are improved for next time. The gelato/ice cream was not very good or fresh tasting. There needs to be a way of distinuishing preferred guests. Non-preferred guests used the name and room number and used the special perks reserved for preferred guests. I know, minor issues. We are planning our next couples trip to a Dreams Resort now.

Amarillo, Texas
2017-09-20
 Davis Wedding 2017
Resort was amazing! From the time we stepped off of the van we were immediately greeted and catered to till the time we left. The staff is amazing. Food was spectacular. I would definitely recommend this resort! I will be back again soon for another amazing vacation!

Chesterfield, Missouri
2017-09-19
 Wedding for Russell/Teich
The wedding on August 19, 2017 was absolutely stunning. Claudia did a fantastic job coordinating everything. It was so beautiful and the weather was spectacular. Definitely the place for a destination wedding. We had 55 people and it was perfect for exactly what our daughter wanted.

Midland, Texas
2017-09-18
 Awesome Holidays
Dreams Playa Mujere's Golf and Spa resort was truly paradise! The entertainment staff are the best. Isaid in the gym was so helpful, kind and we loved the bike trip. Ricky and Hosea made us feel welcome all the time and we loved the workouts in the pool and enjoyed working out with the girl Kelly from Texas. The food was ok we liked the food better at Secrets.Our room had a gorgeous view we stayed in the preferred, the beach was great and totally enjoyed the pools and the water slides. The service was the best, Carlos and Timmy at the pool bar where amazing. The entertainment staff really made the trip.

User
2017-09-17
 Destination Wedding
This was my first trip to Mexico and it was everything I anticipated plus more. The resort was absolutely beautiful! If I had to rate the service on a scale of 1 - 10 I would rate an 11. I couldn't ask for better service in all areas! I would definitely return!

Surrey, United Kingdom
2017-09-17
 Nice resort but needs some improvements
Overall the resort is lovely. There were some general annoyances though and things that would be easily improved. Resteraunts Brazilian steakhouse was fantastic on the first visit. Lots of choice of meats being taken round with varieties of beef, chicken and pork. Service was also great. We went back with friends and it was completely different. At 9pm they'd run out of all but 3 items and seemed to want us to come and go quickly!Mezes was great, service from Luis was fantastic! Breakfast buffet has loads of options and never too busy. Lunch options are really limited - there wasn't anywhere that wowed for lunch.Pools We never had issues getting a sunbed by any of the pools. There are three swim up bars and fab table service if you want to sit away from bars. There is an adults only pool. However that rule is completely ignored and not advertised and enforced so seems silly to advertise one. They don't allow straws in any drinks from the pool bars which is pretty annoying drinking frozen cocktails. We ended up storing them from other bars to use at the pool! For any smokers, they advise it's a smoke free resort with smoking areas. We didn't find a single smoking area even when someone directed us there. It seems you can smoke anywhere and we were just mindful of who was near us. It seemed a bit like the adults only pool rule which is a rule for the sake of it.They do casino nights which were good fun but from 7 until 9 seemed the wrong time as people wanted to go for dinner then. A little later would have been better. You can use the adults only secrets. It's a short walk or you can catch the golf cart over. The nightclub there was far better and more social with pool tables. The resteraunts were also better in my opinion. The theme of the resteraunts isn't evident bar one dish at dreams. If you want to do excursions this isn't the best placed resort. Riviera Maya is about 2 hours away where a lot of attractions are. I'd recommend researching what you want to see / do when there or you could have long transfers and pay more for the excursions because of that.

Collegeville, Pennsylvania
2017-09-16
 The hotel
This was a beautiful beach hotel we just loved!! Waking up looking out at the pools and gulf of Mexico is the way to go!! Very friendly staff always eager to help Being connected to Secrets is a great way to share both hotel experiences!More

Toronto, Canada
2017-09-15
 Very Good Resort with a Few Kinks
The good:- All the staff are very nice in general (with the exception of the front desk staff, they all seem to be indifferent and not welcoming and not wanting to help, except for Louis, he was the only person who was willing to assist us with our problem)- The entertainment team is awesome. Special shout out to Ulises, Elias, and Hector! They all were very welcoming and sincere, and did a very hard work to try to please the guests- All the restaurant staff. Shout out to Roberto at Fusion, Marbella at Dolce, and Bernardo at the buffet for taking good care of us- The infinity pool- The beach when the sea is not rough- The waterpark for kids- The food at most restaurants were good (our favourite was Fusion restaurant, and the least favourite was Tres Colores)The bad:- Mosquitoes AND most of the Front Desk Staff: at the ground lever room. My daughter had allergic reaction to mosquito bites, so I requested a room that is on a higher lever to the guy in the reception, who did not seem to care and gave us ground floor room anyway (we stayed here before in the ground floor, and the amount of bugs and mosquitoes were ridiculous!) ***To the manager or whomever at Dreams Playa Mujeres Management: Please provide training for your front desk/reception to actually LISTEN to your customer and be more welcoming, most of your front desk staff are just indifferent (except Louis)***. Luckily, we were finally moved to the 4th floor and the mosquitoes were almost non existentTo put it into context regarding my review above, we went to different resorts (Sensatori Punta Cana, Finest Playa Mujeres, and Paradisus) and they all always try to cater to our room needs based on their availability. Out of all the resorts I've been to, honestly, Dreams Playa Mujeres' front desk is the worst I've ever encountered. We were there when they first opened back in December of 2016, spoke with a front desk staff (forgot his name), but I explained to him that our family needed a higher ground room since we know from experience that most bugs and mosquitoes are more frequent on ground floor. To my dismay, every time I told him that our family needed higher ground room, he did not care at all and just proceeded with explaining where the restaurants were, where the facilities were, etc. I tried to stop him every time he cut me off, but did not seem to care (this back and forth happened more than 3 times and I just gave up since my words fell on deaf ears). So based on this, I can say that Dreams Playa Mujeres' front desk is the worst I've ever encountered.Aside from that, our family did have a blast since the staff other than the front desk were genuine and they made our vacation more enjoyable. The waterpark was ideal for our kids (aged 3 and 1), as well as the infinity pool.We will be coming back this December, 2017, and hopefully the front desk staff is more caring and less indifferent by then.

User
2017-09-14
 Dreams vacation
Our family were there last year in December when the resort first opened, despite some usual shortcoming from a brand new resort, we had a wonderful time and we decided to come back to the resort using our travel certificate last week.We were upgraded to preferred club with magnificent ocean view with minibar and snacks refill every day. We were told that the resort was only at 40% capacity so it was perfect for our family because we have small kids and they can play at the waterpark and pool with much freedom. Bali beds and pool chair were in plentiful.The cleaning staff were amazing and our room was spotless clean whenever we return. On our last night, we were pleasantly surprised by flower petals on our bed spelled out 'come back soon'. Thank you!Last but not least, I would like to single out Ulises from the Entertainment team who made our stay even more enjoyable and fun. From a game of beach volleyball, fussball, Zumba, or simply just greeting us enthusiastic smile. THANK YOU!

User
2017-09-14
 Excellent vacation
We had an amazing vacation!!Amazing service and food.Enjoyed the live entertainment.Perfect for families or couples.So many pools.Josue from the pool conciege was fantastic!!The Brazilian resturant was my favorite.There was a larger variety of Drinks however my only criticism is that they use more fresh fruit in the drinks. Long strip of beach.Large water park with lazy river.Lazy river is for preferred guest but I don't think they were checking.

London, United Kingdom
2017-09-14
 A fantastic fly and flop, very relaxing and plenty to keep the kids busy.
Every Dreams Resort is a little different to the next but you can guarantee the same level of great service, decent quality food, and premium drinks. Dreams Playa Mujeres is a new and modern resort and located north of Cancun away from the hotel zone. The hotel is very clean, housekeeping attentive and mini bar constantly stocked. There are a variety of restaurants and the World Cafe Buffet has a good choice and quality. In the evenings, the main reception bar has a lively atmosphere and the bar staff incredibly efficient at serving everyone. Once the palm trees grow around the resort, it will soften the new development with a cool breeze running through. Every effort has been put into the design and feel of the hotel and once the flora and fauna take hold, it'll be beautiful. The staff work hard and will go the extra mile to keep the drinks flowing, look out for Jose at Sea Legs, he has a very busy bar covered. Our two children (11/13) never stopped running around from pool to water park to ice cream and burgers all day long, making new friends along the way..there was enough going on to keep them busy and so we got down time too. Location wise you'll need to build in more time to go on excursions as the hotel is north of Cancun, however, if you get up early and not expect to head out every day, it is still manageable. It's a hotel you can relax in and there is a water sports shop on the resort if you want to go on sea based excursions (you have to pay a little more but you do go straight off from hotel beach and the upside for this is no mini bus/journey times to boat etc). There is a single-only hotel right next door (same group) which you can access anytime for coffee/lunch/dinner using your room number without children. It is mid to big hotel but somehow the design doesn't make it feel that busy - we did visit just before the hotel's 1st anniversary. About 30 mins drive from the airport. It is a modern hotel and so if you're looking for a hotel with typical Mexican character, this is not it but you will get excellent modern facilities, pool bars, sun loungers with towels already rolled up and waiting for you, fantastic service, and staff that will go the extra mile to make your holiday relaxed and happy. If you go Preferred Club, Russell at the beach bar will see you coming and know exactly what you're drinking! Thanks for a very easy and relaxing holiday. This hotel could easily be 'excellent' but everyone has different wish lists and expectations. As this hotel matures it will only go from strength to strength. If you are looking for a high standard all rounder, this hotel works very well.

User
2017-09-13
 Excellent environment
If you are someone who has a mold allergy or an allergy to chemical and pesticides this property this Resort is so clean and so careful with all of their pesticide and chemicals. Also the hotel is so clean in the HVAC that there are no mold allergies whatsoever I highly suggest it to anyone with an allergy

User
2017-09-11
 Holiday
Very good resort offering excellent rooms, general service, cleanliness and food quality. There is also a daytime entertainment schedule which for me became a bit tedious in some areas after 2 or 3 days of the same routines but for many it was enjoyed and certainly elements of the evening routines more than compensated. We felt the food quality was very good but lacking variety and sometimes even more limited as some outlets closed on certain days. The room service (food) was woeful for a 5-star facility - always taking too long and generally cold. In all honesty why bother with such an elaborate menu if the end product is so awful. A very good facility overall and worth a visit- I have seen better elsewhere in the world but it all depends on priorities.

Charlotte NC
2017-09-10
 Very very nice!
Just got back from this beautiful resort. It is very large, lots of outdoor entertainment, kids waterpark (included), top shelf liquors and beers, food was fantastic and I could go on and on! The staff was all very kind and polite, helpful and just smiling so they must enjoy what they do. This one was being built while we stayed next door to the Adults only Secrets which is nice and you have access to this one as well. Can not beat that. I will be back. The bars were well stocked and staffed, 4 pools so you can get quiet if you want. They had a live band playing something everyday outside by the activity pool area. Beach was nice clean and calm. Nice bar there too. Staff I want to recognize was Luis Hurtado, (may have not spelled last name right), also Carlos and Ivan at the pool bar. They couldn't do enough for you.

Houston, Texas
2017-09-09
 Vacation at Secrets & Dreams Playa Mujeres
We had a wonderful time this year at a new spot...Secrets Playa Mujeres. This trip we were fortunate enough to encounter many very nice associates who worked at these paired resorts. One night in particular we went to Maris (Seafood) restaurant at Dreams and encountered a wonderful server, Luis Hurtado, who surprised us by making us a very special dessert - Bananas Foster. This was not a menu option for dessert, but he had been practicing his skills and asked if we wanted to be the first to try his dessert. We were wonderfully surprised! He was a wonderful server and host for our evening, and would very much like to recognize his efforts. We also had two very gracious pool servers.. Blanco and Marcela. They both helped us with anything we needed at the pool. Lastly, Isela, the housekeeper for our room was such a sweet lady, and she kept our room wonderfully fresh and clean. Thank you Isela!!Secrets brand is one of our favorites so far for Adult vacations and great comforts.

Kansas City, Missouri
2017-09-09
 WONDERFUL VACATION WITH OUR SON!!
We took our 7 year old son and had the best time!! I have nothing but great things to say about this resort!! Ivan the bartender was our absolute favorite! The day we arrived my son went to the waterfall bar and Ivan got him hooked on Strawberry Smoothies!! We saw him several times while we were there and he always asked where our son was and remembered his name from day 1!! My son even started looking for him to see which bar he was at!! His drinks were delicious and his service was top notch!!! We were lucky to see him on our last day and our son got one last Strawberry Smoothie from him! The service was above and beyond from everyone but Ivan touched a special place in our hearts and will forever be remembered as our favorite at the Dreams Resort!! We had a beautiful sight of the ocean and overlooking the pools and dolphin area from our room!! We had a blast parasailing and swimming with the dolphins and made special memories we will never forget!! We had some amazing food while we were there. The Japanese restaurant where they cook in front of you was a lot of fun! The service at the Brazilian place was amazing and the food at the Mexican restaurant was also one of our favorites!! The only negative I have about the resort is the mosquitos!! They start coming out at sunset but we had bug spray in our bathroom from the resort and every restaurant we went to had bug spray in case you forgot, which we did a couple of times!! Once you sprayed yourself they didn't seem to bother you! The service was amazing and everyone was so helpful and kind!! We would highly recommend this resort and if you go, and especially if your taking kids, make sure to go see Ivan the bartender!!

Washington DC, District of Columbia
2017-09-08
 End of Summer Fun!!!!
Traveled to Dreams Playa Mujeres for an end of the summer of fun family trip. First off, first impression, wow!! As soon as we exited out transport we was in awe of the entrance. It looked as if it were an infinity edge to the ocean. Exposed beam architecture, marble floors, floor to ceiling glass walls (exposing the lobby level terrace) and excellent service upon arrival. Rosa from VIP services was AWESOME! Our room was just outstanding. Long spacious balcony, reclining lounge chairs, cushioned bench seating and jacuzzi! We were in a King presidential family suite with pullout. It worked perfectly for our family of 5 (they even provided a crib for our 1yr old). The amenities were top notch all the way, even had a bluetooth in-ceiling speaker that you could connect to in the perfectly finished bathroom.The pools were clean and very relaxing and the kids they really enjoyed the kids pool area with the 8 story water slide (nice exercise getting to the top)!! Even the 1yr enjoyed the mini water slides and standing under the cascading water mushroom looking thing. Also, you have to try the lazy river!The one negative would be Gauchos. Being the most popular restaurant on the property, they seem surprised and overwhelmed. It was an average wait of 40 min to and hour. The first time we gave up and went to Tres Colores (Really Enjoyed), second time we were able to get a table, only after a 45 min wait and complaining that we were told if we bought a bottle of wine we could get in right away (instant turn off!). I was ready to go, but the kids really wanted stay. After all that, A little underwhelmed by the food.The beaches were clean and the water was great. Overall we enjoyed our stay, wish it could have been longer!!

User
2017-09-08
 Great Vacation
Great Vacation wonderful staff, great food, the beach is nice when mother nature cooperates, one of the most memorable days was when Carlos from Maris restaurant prepared a surprise birthday for my daughter. Shout out to Eduardo who helped us do a late check out because we had a late flight. GREAT VACATION overallThank you DreamsFamilia Vallejo Perez

High Hurstwood, United Kingdom
2017-09-08
 Wonderful Hotel
A group of nine of us ranging from 17years and up visited here last week for a ten night vacation. We were all booked into 'preferred club' with swim out suites.All of us had a great holiday & very special thanks needs to go out to all the staff, they really work hard to insure you have a really pleasant experience.The rooms are well appointed & given that this is a new hotel, are all in excellent order.In general, the food offered in the restaurants is of high standards although we found the Mexican rather disappointing as we anticipated that this would be the signature restaurant. We also dined one night at the neighbouring Secrets which was very pleasant although very formal in the Bordeaux Restaurant.We all came away from our break feeling very rested & would not hesitate in a return visit.

Dayton, Ohio
2017-09-08
 Beyond Expectations!!
We've had the best time here during Labor Day weekend. Not only is the resort in a beautiful location every resort associate made us feel very welcomed and special. Alma at the Spa is amazing, Antonia at The Grotto kept us well hydrated and the entertainment crew: Hector, Julius, Benjamin & Ricardo made daily Zumba at the pool seem like a walk in the park. Our rooms were beautifully decorated with all the comforts of home. The restaurant options kept us trying different cuisines each day - never disappointed. Most of all, we felt safe and well cared for. Thank you Dreams Playa Mujeres.....we'll be back to see you again!

Boston MA
2017-09-07
 Why is pool water so hot??
Easy check in. Beautiful room, bathroom and grounds. Comfortable bed. Buffet very good and Brazilian restaurant ok. Service at both excellent. Nice water park area for kids or adults acting like kids. Beach is very narrow but pretty with palapas for shade. There's no Towel game here. Here's the major problem: pool water is as hot as you'd take a shower. Yes it's hot here. 86°. But the pool water shouldn't be hotter than that. You step in and it's warmer than the air. It's disgusting. Joked with bartenders I need a bucket of ice to cool it down. I've been in 4 hotels in Cancun the past 10 days and this is the only one with that problem. One more thing: turn down service at 10pm. A bit late I think! Add some circulation to the pools or turn off heaters in them this time of year. It's funny-I've heard at least 20 guests complain about hot pools. Mentioned it at restaurant and they said I was the first to mention it! Crazy.

Toronto, Canada
2017-09-07
 Beautiful pools!
We have frequented all inclusive resorts in the past years and this is the first time we stayed with Dreams. We chose this resorts because our prior positive experiences with Secrets Resorts and Zoetry. We have done quite a bit of research and read many reviews between different resorts prior to booking our one week stay in August. We are very happy with our choice.Our one week stay was wonderful and our expectations were met and in some occasions were exceeded.Below are some highlights:Room: very good size room and happy with the layout. I would have been happier if there were more storage space. Housekeeping and mini bar: very satisfied with the housekeeping. Bars were restocked timely with the exception of the second last day. When I called for additional items, they were delivered promptly.Foods: we were worried about the foods quality and taste after reading the reviews. But, we are happy to say that the foods were pretty good. Brazilian (Dreams) and Gourmet (At Secrets resort) were very good. Other A La Cart restaurants were pretty good as well. Considering this is our 3rd vacations at all inclusive resorts this year, we were satisfied and happy with the foods.Pools: absulately beautiful! You will have to be there to see it first hand.Bars: overall good except the mixed drinks at the pool bars. Not sure what type of syrup were used as sweetener because it left after taste similar to the diet sugar.People: great staffs. Iridian at the Dolce (ice cream shop) is our favorite. She has the most beautiful smiles and always pleasant with everyone (kids and adults). Love her smiles. Another pleasant surprise was we ran into Caesar at this resort. We met Caesar at the Finest resort two years ago. We were so happy to run into him and happy that he got promoted as well! Small world.Overall, we are happy with the choice and would definately recommend this resort!

Glencoe
2017-09-07
 Vacation
Property was nice... its new so not a lot of issues. The staff was helpful but many did not speak English... but enough to get by. Allow 1 hour to get to & from the airport.What ever you do after you get your bags through customs & your in the hallway with all the car rentals & such... do not go outside the final sliding doors to the outside without everyone that's traveling with you & your belongings... they will not let you back in... there is no sign to tell you this so pay attention.

User
2017-09-06
 Wonderful stay with more potential
We had a wonderful 5 night stay in an ocean view preferred suite. We have been to this region many times and loved this resort.You can feel that it's brand spanking new. The staff has a few small kinks to work out but overall it was great. Positives:Pools, water park, kids club, beach (I don't get previous complaints at all), breakfast, gaucho and fusion restaurant, drinks, lazy river, friendly service everywhere. Improvements possible:Preferred check in took a long time (not easy with a toddler), Maris restaurant (too slow and food mediocre), cleaning room service (I think understaffed. They missed our room 2 days and we never got the night turn down service). I would love to see an expanded menu at it's a wrap and maybe small bites at the beach. It's a long walk back for a snack. We asked for an upgrade upon check in. They said that they would check availability. We never got a response. I thought this was weird as we were willing to pay. In the end, it didn't matter for us because our room was perfect. We will definitely be back.

Long Island, New York
2017-09-05
 Worth every dime
My family had the time of their lives. This all exclusive resort had everything yoeu can think of. We went with 2 other families 8/19-8/26. I suggest utilizing the teen club, explorers club and doing adult family activities. We did rifle shooting and the ladies went kayaking. The men and children went parasailing (separate payment). The entertainment staff was spot on. We did Zumba, water aquatics and wacky games at the pool. They made you feel you were on a cruise ship. They learned your names within hours of arriving. Ricardo, Hector, Armando, Marco made our stay the best. They make you feel great & make you laugh. They really know how to throw a week long party. Cassandra was our concierge concierge and she helped us get our Bali beds every morning. Miguel and Bernardo were awesome waiters. The best bartender was Herber. OMG, the best at making tropical drinks. I highly recommend tipping, you will get more than you expected, although it is not necessary. The swim up bars and lazy river are wonderful. Your kids will love the slides and kids swimming pool. The food was great at all the Resturant, although I found it a little salty at times. You can ask for No Sal. (no sal). When requesting a LEMON you must say limon amarillo, or you will get a LIME.

Playa del Carmen, Mexico
2017-09-05
 As Dreamy as we thought it would be!
From the moment we entered this hotel I was in awe of the elegance, architecture and lay out of this resort. It really is stunning and has extremely good and well kept landscaping. We were taken to the preferred club lounge check-in area and Ian was so great and professional, very friendly too. When we arrived in our rooms there was a birthday treat and a bottle of champagne for my godsons 18th birthday and that was such a lovely touch, we really appreciated this surprise welcome gift. So from there the celebrations and the relaxation began. Unfortunately we only had 3 days there and we would have loved much more time, as it was just so relaxing. There are so many different pools and areas to sit at, be it a quiet place or party fun by the main pool, there is something for everyone. We really loved the lazy river and could have spent all day there. The spa was fantastic and Daniel who works there was extremely professional and polite, a joy to be around and an excellent employee for this company to have. If you are looking for a couple of days to take time out from your busy life, then this is a place you can do it in. This hotel also has a beautiful beach and the new dolphin area is open for business too. The entertainment was good at this hotel and there was constantly something on for the guests, so it was good to see an entertainment manager do a great job, because we've been to other hotels in this region and the entertainment is always a let down. Finally my favourite restaurant was fusion. We love Asian food and it was another night of entertainment and good food. Sergio was brilliant fun and put on an excellent show for the 9pm seating on the 30th. So after reading some mixed reviews about the food and other problems, I'm glad we came to this hotel and checked it out for ourselves, because we had a brilliant time celebrating our godsons 18th birthday and our 5th anniversary. We all thought the food was fine, the rooms were spotless without any problems at all and the staff were all fantastic. We will be going back to this hotel and we can't wait for the next time.

Halifax, United Kingdom
2017-09-05
 Disappointed in Dreams
This was our 5th visit to Mexico - first at this resort. Previously we have mainly stayed at Riviera Maya hotels.First impression of the hotel as you enter the lobby is that it is stunning with the view over the pools to the sea.Check in at Preferred Club was excellent. We upgraded our room (had to move mid stay due to room availability hence 2 rooms listed below), and despite the language barrier (our Spanish is poor) the staff and the service was excellent.Room 1 - swim up Preferred suite. Room was very good, it was clean and facilities excellent. We could access our Netflix account on the TV much to the kids delight. The swim up pool was great even though it is shared between several rooms, the downside being that other guests can swim/ walk right past your room which affects privacy.Room 2 - Master suite. The room was large with a separate bedroom, and there is a dining table and sitting area. Again the room is clean with excellent facilities. All of the balconies have glass barriers which did not feel secure and water dripped onto our balcony from the one above.Staff - all the staff in the resort speak really good english. They were all really friendly and the service was excellent. Special mention to Diego and Angieles in the preferred club - you were great.Food and drink - excellent choice of drinks with top shelf brands such as grey Goose Vodka available. Really struggled for evening meal - food quality poor, lots of fish options which is fine if you like fish which i don't and therefore limited choice in the restaurants. World cafe was a limited buffet compared to places we have been to before. Only ate here twice as we really were not impressed. Brazilian is ok although I like my beef well done and this is an issue and the meat is quite greasy. As a result we had room service several times which is actually really good but not what you pay to go on holiday for!Entertainment - daytime entertainment is good. The pools are excellent and the kids loved the water park. Took part in Zumba at the pool which was fun. When we stayed the hotel was only at about 60% capacity; there was no need to get up early to reserve sunbeds and there were times when we were the only people in the pool. Loads to do, the pools and the beach are excellent and my only regret is not doing any of the water sports. The bike ride was fun and i would recommend.Evening entertainment was poor and boring. The entertainment team do not partake in the shows unlike places that i have stayed before, the shows were poor and repeated weekly so once you'd seen them.......The theatre is very impersonal and the atmosphere non existent. Where we have stayed before it has felt as if the whole hotel was watching the show and enjoying it, sat around tables and socialising. Here, there is no atmosphere and only a handful of people were watching and the quality of the entertainment is really poor. If you don't watch the shows there is basically nothing else to do, and even the hotel lobby bar regularly had no more than a dozen people in it. I often wondered where everybody was, but I guess a lot of people just spend the evenings in their rooms watching Netflix which we did several times.Preferred club - we paid extra for this and as other people have mentioned there is no-one checking which guests are preferred and which are not (apart from breakfast at the Maris). There were definitely times when non-preferred guests were accessing the preferred facilities e.g. preferred lounge and lazy river. It feels as though we paid to subsidise other peoples holidays and beside the room choices available I wouldn't't bother upgrading because its a rip off.Other guests - as this resort is close to Cancun it attracts other nationalities that don't want to stay in Cancun but don't want to travel to the Riviera. Some of these people were very rude, arrogant, loud and obnoxious and thought nothing to having a party in the pool next to rooms at 2am - this is a family resort after all!!!! I would liken this behaviour to what I would expect in Benidorm etc and not what I would expect from a 5* hotel that I have paid a small fortune to stay in.Overall a stunning hotel, but definitely not 5*. Staff are great and trying their hardest but management need to sort out the preferred access issues and definitely the evening entertainment.We would not stay here again.

Hotel style

Top resorts Hotel in Playa Mujeres
Spa Hotel in Playa Mujeres
Room types

Suites
Non-Smoking Rooms
Outdoor

Beachfront
Sun Deck
Private Beach Area
BBQ Facilities
Terrace
Grounds
Pool and Spa

Pool Bar
Pool Towels
Plunge Pool
Pool With View
Infinity Pool
Swimming Pool Toys
Outdoor Pool (all year)
Hot Tub/Jacuzzi
Massage (additional charge)
Spa (additional charge)
Fitness Center
Sauna (additional charge)
Activities

Water Park
Evening Entertainment
Kids' Club
Water Sports Facilities (on site)
Nightclub/DJ
Entertainment Staff
Bikes Available (free)
Snorkeling
Diving (additional charge)
Cycling
Bicycle Rental (additional charge)
Darts
Windsurfing (additional charge)
Karaoke
Ping-Pong
Pool Table
Playground
Game Room
Fishing (additional charge)
Golf Course (within 2 miles) (additional charge)
Food & Drink

Kid-Friendly Buffet
Kids' Meals
Special Diet Meals (upon request)
Snack Bar
Breakfast in the Room
Bar
Restaurant (à la carte & buffet)

Free Internet
Free Parking
Front Desk Services

Private Check-in/Check-out
Concierge Service
ATM On Site
Baggage Storage
Tour Desk
Currency Exchange
24-Hour Front Desk
Entertainment

Kids' TV Networks
Kids' Outdoor Play Equipment
Indoor Play Area
Books, DVDs, Music for Kids
Board Games/Puzzles
Babysitting/Child Services (additional charge)
Cleaning

Daily Housekeeping
Shoeshine
Ironing Service (additional charge)
Dry Cleaning (additional charge)
Laundry (additional charge)
Business Facilities

Business Center
Meeting/Banquet Facilities (additional charge)
General

Designated Smoking Area
Air Conditioning
All Spaces Non-Smoking (public and private)
Shops (on site)
Car Rental
Souvenir/Gift Shop
Safe
Elevator
Honeymoon Suite
VIP Room Facilities
Family Rooms
Hair/Beauty Salon
Facilities for Disabled Guests
Non-Smoking Rooms
Newspapers (additional charge)
Room Service
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