Lovely hotel close to it all
Stayed here for our 2nd anniversary. The hotel staff was friendly enough and the hotel itself was clean and kept up for the most part. The second night we were there they brought us a bottle of champagne and a slice of tres leches cake for our anniversary. While it was a cheap bottle of champagne it was a nice gesture all the same. I did notice the more pretentious you are the more attention you will get. We are not a pretentious couple, and while they never offered us a glass of champagne when we checked in (like they did a handful of other loud pretentious guests during their checkin), or go out of their way to ask if we needed anything if we were in the lobby (as I have seen them do for other guests), the staff still smiled and offered a greeting to us. Which is fine by me. The cleaning staff is constantly polishing/cleaning something (handrails, doors/handles, floors), the pool bar and pool staff is amazing too-very courteous and while attentive they are not so in your face that you can't have a private conversation. The hotel is on a hill, so if you plan on walking to the local shops which are within walking distance (a block or so away), you will need to be careful going down the walk way as it is a little steep. So people in anything but rubber soled tennis shoes-you have been warned. The ferry to Isla Mujeres is just next to this hotel. A block south and you are at the heart of the casual dining, clubbing, some small casual shopping, and the flea market another block south. If you head west another block pass the Isla Mujeres, you'll find more casual dining, a grocery store, a shopping plaza, Starbucks, Mexico outlet, currency exchange store, and other little shops. Granted the only thing you're really not close to the the public beach, but this hotel has it's own private beach. there are a few other fine dining that are farther away down the hotel zone strip, but this hotel has two fine dining restaurants in it if you want to try them out. They require reservations. We did not have time to try them as we were gone most of the day on tours and had to settle for some casual and very casual food from other places. When we return to Cancun, I wouldn't mind staying here again. Since it's on the north end of the hotel zone strip, you aren't the closest to kid friendly activities. Granted the pool area is not deep (about 3 to 3.5 ft) so it's not so intimidating for children. But as far as family centered activities goes (aside from shopping) it's limited in this area, so for that reason I may stay somewhere else when we bring our daughter next time. (Yes, we could get a cab to go all the way down to the family centered parks, but traffic gets pretty congested at that corner of the hotel zone and if you've ever had to deal with a tired, hungry and fussy baby/toddler you would hate to be stuck in traffic too).