Hampton Inn By Hilton Cancun Cumbres , Cancun

Address: Blvd. Luis Donaldo Colosio MZA 1 LTE 4-02, SM 310, Cancun 77500, Mexico

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Hotel name: Hampton Inn By Hilton Cancun Cumbres
Hotel stars:
Hotel rooms: 141
Adults only: No
All inclusive: No
Internet Free! WiFi is available in the hotel rooms and is free of charge.
Parking Public parking is available at a location nearby (reservation is not possible) and costs USD 1.50 per day.
Pets allowed No
Checkin: From 3:00 PM
Checkout: Until 12:00 PM

Hampton Inn By Hilton Cancun Cumbres
RATING

8.5
8.5 / 10
booking.com
4 / 5
tripadvisor

EXCELLENT




We Love Hampton Inn By Hilton Cancun Cumbres

One of our top picks in Cancún.

Featuring free WiFi, a year-round outdoor pool and a sun terrace, Hampton Inn By Hilton Cancun Cumbres offers accommodations in Cancún.

All rooms include a flat-screen TV.

You will find a 24-hour front desk at the property.

Beto Avila Stadium is 2.8 miles from Hampton Inn By Hilton Cancun Cumbre, and Cancun Government Palace is 3.5 miles from the property. The nearest airport is Cancun Airport, 6 miles from Hampton Inn By Hilton Cancun Cumbres.





Hampton Inn By Hilton Cancun Cumbres
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Hampton Inn By Hilton Cancun Cumbres
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Hampton Inn By Hilton Cancun Cumbres , Cancun address:
Blvd. Luis Donaldo Colosio MZA 1 LTE 4-02, SM 310, Cancun 77500, Mexico

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Reviews:


Excellent:
64%
Very good:
12%
Average:
15%
Poor:
5%
Terrible:
4%



USA, United States
2017-10-09
 Best hotel by the airport
We had a great experience! The hotel is nicely decorated, brand new, clean, customer service is excellent, good breakfast, swimming pool. We were staying there just to catch an early flight but to our surprise we had a fun day, went to the movies across the street and had a delicious dinner near by.

St. George, Utah
2017-10-02
 Okay. Not great.
The room was quite small. Not much space to move around. The bathroom was a bit small. Everything was clean. The staff was fine. No complains. The hotel is located in the middle of a shopping center parking lot - this was a huge problem because there was a running event that starting in the parking lot at 5:30am! We were literally woken up by a marching band and crowds of people. You also have to pay at a booth, for parking, to get out of the lot. Breakfast was okay. We stayed at another hotel near the airport at the end of our trip, and that hotel was much better.

User
2017-09-18
 Great Hotel
Went to Cancun, for my sons junior golf tournament and the Hampton Inn by Hilton was the host Hotel. Great place and they have the greatest staff i have ever seen at a Hotel working there!!! Also; Movies, Walmart, Restaurants and shopping nearby.More

Chicago, Illinois
2017-09-14
 Cancun
I choose this hotel due to we were caught up in the hurricane and it was close to the airport, and the staff made us feel welcome and they spoke English which was a big help. The location was great with plenty of placed to eat and the was a Wal-Mart Brand near by. The property is very pretty.

Oklahoma
2017-09-12
 No other hotel can beat this one
We needed a hotel for one night quickly and they was what we chose. What a surprise. They met us at the hotel and unloaded our bags and took them to our room and would not let us help. The check in was quick and very friendly. They offered ideas for Dinner which was awesome. Breakfast was great. Room was unbelievable. If and when I go back this will be my hotel.


User
2017-09-11
 Good location
Staff at this hotel was a 5Star service Victor Lopez and Orlando anything we needed they were always there of the kindness of there heart. The hotel location was great too everything you could even go too the movies without taking a taxi as I said taxi the The has no taxi or shuttle service

Fort Lauderdale, Florida, United States
2017-08-21
 Great night!
This was the last night of our 10-day trip to Mexico - after 4 different hotels. It was refreshing being in a safe, good looking, and clean environment. The Hampton standards are there: coffee, business center, wifi throughout the hotel, a good complimentary breakfast, fresh clean Hampton beds, and a welcoming staff! Orlando was especially friendly and always willing to help with a great smile on his face! A perfect example of what the Hamptonality is all about!The hotel is gorgeous, and still has that fresh "new" smell!! The beds were comfy, and the bathroom was splendid. If I return to Cancun, I will definitely stay at this property again!

Moreno Valley, United States
2017-08-20
 Cancun vacation
Hotel is located in a good spot to go to tours, downtown etc. Bell boy 'Victor" was of excellent help. rooms were very clean and organized but restrooms were a little tight to move around. there was no courtecy shuttle to pick us from airport or to take us to our tour pick up places, tours were not able to pick us up at hotel (experiencias excaret) because hotel was new and they couldn't find it.

San Diego, California
2017-08-17
 Hilton Gold Member Here: WORST HILTON PROPERTY I'VE EVER STAYED AT ! DO NOT STAY HERE!!!
*I’ll start off by saying that it pains me to write this review since I’m a Hilton Gold Member and solely stay at Hilton Properties. *I’ll also note that I’m a level 5 contributor on TripAdvisor with over 47 Hotel Reviews and Over 65 Helpful votes and over 50,000 readers, so please give my review some weight.*This hotel is not near the beach and the swimming pool is kid sized, I would not recommend this hotel AT ALL!The hotel is fairly new, it’s located in a busy shopping center where you can find a grocery store and other food options. The front staff was very unprofessional, it seemed like they just picked up some kids off the street and told them, “hey run this hotel”. I stayed here for one night and I honestly wish I wouldn’t have. My American Express Card was charged three times because the hotel’s credit card reception was bad, not a big deal I can dispute the charges. Here’s where it goes downhill.THE HOTEL IS FILTHY!!!!!! BY FAR THE WORST/DIRTIEST HOTEL I’VE EVERY STAYED AT!THERE WAS FECAL MATTER AND URINE ALL OVER THE TOILET, HAIR AND BLOOD STAINS IN THE BEDDING AND ALL OVER THE SINK, THE SHOWER WAS FILTHY, ANYONE WHO HAS TWO EYES CAN TELL THE HOUSEKEEPING IS COMPLETE GARBAGE. OH AND ON TOP OF THAT, THE AIR CONDITIONING IN THE HOTEL IS NOT WORKING. IMAGINE BEING IN A HUMID 85 DEGREE ROOM.I CALLED THE FRONT DESK TO BE MOVED TO A DIFFERENT ROOM BECAUSE MY AC WAS NOT WORKING AND THE ROOM WAS FILTHY. I WAS MOVED TO A DIFFERENT FLOOR AND TO MY SURPIRSE THE A/C WAS ALSO NOT WORKING AND THE ROOM WAS EVEN FILTHIER.Like I stated earlier, I hate writing this review because I’m loyal to the Hilton Brand and want my fellow readers to avoid this hotel. Hopefully management reads this and takes action.I’ve included photos that support my claim.WILL NEVER STAY HERE AGAIN.

User
2017-08-15
 Jennifer
Hotel staff was great but a big thank you to Orlando for always helping us out and giving us advice my friends and I were super happy with this stay and also big thank you to axel for all the advise on places to go and always being so nice ! Great customer service from them too !

New York City, New York
2017-08-15
 Affordable business hotel
Perfect hotel, good location with many restaurants and supermarkets around, tasty breakfast included, friendly staff... More, than friendly...I forgot my wallet in the room and they called me to my cell phone and sent wallet with driver, because I been in airport already and didn't have time for go double way. Thanks, guys! Will stay again with no doubt.

Los Angeles, California
2017-08-11
 Can't go wrong
I loved my stay here. The bed was so comfortable out of the places we stayed. The staff was helpful and friendly. You can to the airport for 300 pesos which is cheap and saves time when your in a hurry. They also provide breakfast at 6am which is perfect when you have a early flight out. They're breakfast was clean and delicious. I would stay they there again.

Cancun, Mexico
2017-08-11
 Superb Hotel
Very clean and new hotel. Secured elevator that will operate only with working room key so feel secure about any visiting guests. Breakfast served up on real plates and utensils. Located in shopping area with "WalMart" nearby to grab some Mexican fares and munchies and a few restaurants including a TGIF and Sushi.

dallas, texas, United States
2017-08-11
 Hampton Inn Cancun
An excellent hotel for those not wishing to stay in the hotel zone. Friendly and helpful staff. It would have been nice if they had a shuttle service to the public beaches once or twice during the day.More

User
2017-08-06
 Vacation stopping point
The wife and I stayed there the first night of our vacation in Cancun. We enjoyed the location as it's just minutes from the local mall. It was also very convenient to multiple restaurants and stores. The staff were excellent and very helpful with everything we requested. The breakfast was very good not like most Hampton Inns with junk food. The hotel itself is very new and look like construction was just completed when we stayed there in the end of July. We will definitely come back and stay at this hotel. A great price for what it has to offer.

San Francisco, California
2017-08-03
 Excellent hotel
Loved the rooms and the staff. Modern design with respect to decor and meticulous care by the staff to my needs. My only complaint would be that the breakfast was a bit underwhelming. Also, the location is a pretty good distance away from all the action in Cancun, but I consider this a good thing. There's a lot less noise and fewer tourist trap type places of business.

User
2017-08-02
 Great Stay
We took a quick trip to Cancun. I didn't have much time to review hotels so I went the Hampton because it was an new property and being a Diamond Hilton Honors I trust Hilton the consistency of Hilton brands. They did not disappoint. The staff was very friendly. Rooms are very clean and modern. If staying there ask for Victor. He was very friendly and helpful with area info and excursions.

Edmond, Oklahoma
2017-07-31
 Outstanding Experience
This hotel was absolutely wonderful. From start to finish the staff was welcoming and answered all questions that we had. We were in a group of 13 girls and we felt so safe and even walk over to the grocery store at night after dinner. The area is so safe and well lit and the staff gave us some many great recommendations. I WILL 100% stay there again. I was so surprised that we had such a great time!

San Diego, California
2017-07-24
 Average hotel!!!
The rooms are small with a very tiny bathroom. The shower drain was slow. The breakfast didn't have too many choices and it was cold. For the price we paid per night we expected a great breakfast but we were disappointed. The hotel is about 15 minutes from the airport.

Nagpur, India
2017-07-09
 Incredible staff attitude!
I booked this property at about 2 am in the morning, as the other hotel where I had booked decided to cancel my room! From the moment I entered I noticed that the staff attitude here was exceptional, extremely friendly, genuinely caring and warm. Although I had quite a rough evening leading upto my stay, including a brush with the traffic police, I felt comfortable and happy when I was here. I am not sure of the location, as I just needed a place to stay for the night before heading to Tulum, it was convenient for me. The breakfast was nice, and even the staff at the breakfast buffet seemed genuinely caring! The parking was convenient and reasonable.

User
2017-07-09
 great experience
Great hotel incredible staff. We arrived d from Isla Mujeres and we spent one night before fly back to US. Nice staff and very friendly. We also asked for a place to eat and they gave us and incredible suggestions. I hope we will be able to come back!!!!

Los Angeles, California
2017-07-05
 Amazed! Great Customer Service
Brand new hotel in Cancun! Not close to the beach but about 15 min. 10 min away from airport and another 10 min from downtown is mostly a business hotel with a great location and a superb staff, This can be your home while away!These guys are amazing! From front staff to the director of sales, this hotel makes you feel right at home!Rooms are clean, beds are really comfortable and it is just cozy! See my pic .... this is how they decorated my room when I told them it was my daughters birthday!

User
2017-07-04
 Great for a quick overnight
My family used this hotel for a nights sleep for a late arrival to Cancun and the morning ferry to Isla Mujeres on June 24. Flight delays caused an arrival at 5am with no luggage. Uhgg. The hotel staff was very friendly and helped us with our toiletry needs for the few hours of sleep.The morning bell staff (the older gentleman deserves a raise, forgot his name) was awesome. He helped with the luggage Recovery and suggested a great restaurant for lunch. The hotel is new, modern, and very clean. A great place to stay for a nights sleep.

User
2017-07-03
 A Great Visit
Axel and Oscar did a wonderful job at the front desk making my friends and I feel welcome! :) They recommended some places for us to visit. Overall, we are very pleased with the service and wonderful hospitality this hotel offers. We hope to be back soon!

Brooklyn, United States
2017-06-18
 Excellent Staff!!!
Although Hampton Inn Cancun Cumbres is not located on the hotel strip, there are numerous restaurants and shops in the immediate vicinity, the hotel strip is about a ten minute drive. This property is the closest to the airport, which is 15 minutes away. As a far as the hotel, the staff is absolutely wonderful. Estefania at the front desk was awesome and Victor and Orlando from the bell station were super courteous and helpful at all times. I would definitely recommend this property and would return on my next visit to Cancun.

Los Angeles
2017-06-17
 Great staff – in downtown not in beach zone
Victor, David and the rest of the front desk staff were always friendly and helpful with suggestions on places to eat, things to do and making sure taxis were always available to take us to our early morning excursion meeting points. The rooms were clean. But they are too small for a rollaway bed. When you have parents and two teenage boys, one boy will probably be sleeping on the floor by choice. They did provide us with extra blankets and sheets and comforters for the floor but while rough, it never convinced the boys to share the bed. It would have been great if the hotel had a small cot or something, especially if you brought Grandma along. The breakfast was your basic free Hampton Inn breakfast: make your own waffle, toast, cereal, and fruit but they did include a couple of hot plates with potatoes and eggs. The hotel is in a new shopping area called La Roca. The hotel is so new (three months old) most taxi drivers didn’t know where it was. However, they all knew where La Roca was. The shopping area has a brand new movie theater with first run movies (we watched Wonder Woman for 70 pesos ($4), good inexpensive restaurants from pizza to Mexican to Sushi to a TGI Fridays, and a Suprema grocery store and Sam’s Club all within a block of each other. The only drawback of this hotel is that it is nowhere near beach or water access. If your dreams of Cancun are spending your days laying on a beach all day drinking Pina Coladas, this is not for you. But if you want a clean friendly hotel with free breakfast surrounded by good inexpensive food as a base for your excursions, I recommend the Hampton Inn. The way we planned it was to stay here at the beginning of our trip and do our major excursions to Xcaret and Chichen Itza then move on to a beach hotel to drink those Pina Coladas.

Stamford, Connecticut
2017-06-05
 Do Not Stay There
Do yourself a favor and find another hotel. This hotel's service is poor and you can get great hotels in the same price range at much better locations. This hotel is very far from Cancun's hotel zone which is where many tourist attractions are. If you are planning a leisure trip, this hotel is not a good option. The front desk staff is terrible, the rooms and bathrooms are tiny. Victor the bellman was great, so he was the only positive aspect of our stay.

San Diego, California
2017-06-05
 Great place to stay, amazing staff!
I recently visited Cancun for a wedding with one of my best friends. We don't speak Spanish, and our visit started off HORRIBLE because of the many language barriers that we encountered, however, once we were in Cancun, we experienced a different vibe entirely. Once we checked into the Hampton Inn by Hilton, we were on cloud nine. Seriously, the staff was patient, respectful, and super helpful, which is really all we needed (after we had a round or two of Micheladas). Victor is the customer service godsend. He was polite enough to speak to our Uber drivers (if they only spoke Spanish) and tell them exactly where we needed to go. He also let us in on must-see places while we had a free day to go play at the beach. The hotel is brand new, very clean, and close to good restaurants and entertainment, all within walking distance. Highly recommended!

User
2017-06-02
 Great Experience!!!
I must admit, when the hotel described the area as commercial, I was thinking all work no play. The convenience of this hotel was surrounded by great food, Walmart and Sam's in the same shopping center as the hotel and the location was not far from downtown Cancun. The hotel itself is new, so it was clean and comfortable. The staff was friendly and courteous! They really will spoil you here..... Thanks Hampton Inn for a great Cancun experience!!!

New York City, New York
2017-05-27
 The place to stay in Cancun
I had a fantastic a experience. Felt safe and respected . The place is connected to most of the important places in Cancun and situated at location where one can access Mexican delicacy at an affordable rateMore

Miami, Florida
2017-05-18
 There are better hotels for the price in Mexico
The hotel is nice on the inside but our pillows had make up on them and were not clean. After requesting clean pillow covers and promises that they would be replaced nothing happened. The staff was also slow to accommodate a crib even though it was requested at the time of making a reservation.

Winchester, California
2017-05-15
 Good location
We were there for just a night, in business. The hotel is new. Perfect for a quick stop in Cancun. Great food nearby, close to airport, super friendly staff. The Palmilla restaurant across the street is excellent. Thank you!More

Cancun, Mexico
2017-05-08
 Good of both Worlds
At the location you are able to have an excellent stay for reasonable prices! You are close to shopping, dinning, attractions, and the local culture. The complimentary breakfast offers a variety of options.More

Halifax
2017-05-05
 Great new hotel
Great location, great restaurants in the area. Great staff. Close to the airport, if you have a early morning flight. Looking forward to going back next time I have business in Cancun. Brand new hotel.More

Orlando, United States
2017-05-01
 Just right for a business trip
This newly-minted Hampton is centrally located, close to downtown and the airport. It's not too far for the Hotel Zone, either.It is brand spanking new. The rooms are very comfortable and the work area is made for it!The rooms and public areas are bright and well-lit.The lobby is open and inviting. It will be a great addition when they get the license to serve beer and wine.If you're not too excited about the breakfast buffet (which is included), just go to Café Antoinette across from the hotel, for some spectacular French-style baked goodness.Overall very good value for the price. Great for a business trip.

Eikhart
2017-04-17
 Pleasantly Surprised
Hotel staff was very friendly and facility was clean. Rooms were spacious and the value of the room was great. The location is ideal close to Starbucks, off site breakfast and grocery store. Several staff members spoke good English.More

Canada
2017-04-15
 Great location /plastic surgery trip
My husband and I stayed at Hamptom inn on march for a plastic surgery procedure with Dr Marco Carmona .During the same week we met 3 more couples (Dr's Carmona patients) they checked in the same week like us ! , so we made some friends as well.The hotel is very convenient situated right next to a mini-mall with restaurants, a supermarket (Superama by Walmart),movie theatre, and other amenities. They have laundry service, wifi , fitness center and more. The staff , specially Said was very friendly and helpful, the rooms brand new and have small refrigerator and coffe Maker , Also they have ice machines on each floor .great location in dowtown and close to the airport.

Maple Grove, Minnesota
2017-04-14
 terrible hotel
I was told that they had an outdoor pool, they did not. Told that they were on bus line they were not, had to take a very expensive taxi everywhere. New hotel, rooms and lobby were nice. no internet. Staff not very informed. I called the hotel twice prior to arrival to ask questions and none of the information I was given was correct.

USA, United States
2017-10-09
 Best hotel by the airport
We had a great experience! The hotel is nicely decorated, brand new, clean, customer service is excellent, good breakfast, swimming pool. We were staying there just to catch an early flight but to our surprise we had a fun day, went to the movies across the street and had a delicious dinner near by.

St. George, Utah
2017-10-02
 Okay. Not great.
The room was quite small. Not much space to move around. The bathroom was a bit small. Everything was clean. The staff was fine. No complains. The hotel is located in the middle of a shopping center parking lot - this was a huge problem because there was a running event that starting in the parking lot at 5:30am! We were literally woken up by a marching band and crowds of people. You also have to pay at a booth, for parking, to get out of the lot. Breakfast was okay. We stayed at another hotel near the airport at the end of our trip, and that hotel was much better.

User
2017-09-18
 Great Hotel
Went to Cancun, for my sons junior golf tournament and the Hampton Inn by Hilton was the host Hotel. Great place and they have the greatest staff i have ever seen at a Hotel working there!!! Also; Movies, Walmart, Restaurants and shopping nearby.More

Chicago, Illinois
2017-09-14
 Cancun
I choose this hotel due to we were caught up in the hurricane and it was close to the airport, and the staff made us feel welcome and they spoke English which was a big help. The location was great with plenty of placed to eat and the was a Wal-Mart Brand near by. The property is very pretty.

Oklahoma
2017-09-12
 No other hotel can beat this one
We needed a hotel for one night quickly and they was what we chose. What a surprise. They met us at the hotel and unloaded our bags and took them to our room and would not let us help. The check in was quick and very friendly. They offered ideas for Dinner which was awesome. Breakfast was great. Room was unbelievable. If and when I go back this will be my hotel.

USA, United States
2017-10-09
 Best hotel by the airport
We had a great experience! The hotel is nicely decorated, brand new, clean, customer service is excellent, good breakfast, swimming pool. We were staying there just to catch an early flight but to our surprise we had a fun day, went to the movies across the street and had a delicious dinner near by.

St. George, Utah
2017-10-02
 Okay. Not great.
The room was quite small. Not much space to move around. The bathroom was a bit small. Everything was clean. The staff was fine. No complains. The hotel is located in the middle of a shopping center parking lot - this was a huge problem because there was a running event that starting in the parking lot at 5:30am! We were literally woken up by a marching band and crowds of people. You also have to pay at a booth, for parking, to get out of the lot. Breakfast was okay. We stayed at another hotel near the airport at the end of our trip, and that hotel was much better.

User
2017-09-18
 Great Hotel
Went to Cancun, for my sons junior golf tournament and the Hampton Inn by Hilton was the host Hotel. Great place and they have the greatest staff i have ever seen at a Hotel working there!!! Also; Movies, Walmart, Restaurants and shopping nearby.More

Chicago, Illinois
2017-09-14
 Cancun
I choose this hotel due to we were caught up in the hurricane and it was close to the airport, and the staff made us feel welcome and they spoke English which was a big help. The location was great with plenty of placed to eat and the was a Wal-Mart Brand near by. The property is very pretty.

Oklahoma
2017-09-12
 No other hotel can beat this one
We needed a hotel for one night quickly and they was what we chose. What a surprise. They met us at the hotel and unloaded our bags and took them to our room and would not let us help. The check in was quick and very friendly. They offered ideas for Dinner which was awesome. Breakfast was great. Room was unbelievable. If and when I go back this will be my hotel.

Outdoor

Sun Deck
Pool and Spa

Outdoor Pool (all year)
Fitness Center
Food & Drink

Snack Bar

Free Internet
General

Designated Smoking Area
Soundproof Rooms
Safe
Elevator
Non-Smoking Rooms
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