Hyatt Ziva Cancun

Address: Blvd. Kukulcan, Manzana 51, Lote. 7, Zona Hotelera, Cancun 77500, Mexico


9.5
9.5 / 10
booking.com
4.5 / 5
tripadvisor

Excellent:
81%
Very good:
14%
Average:
3%
Poor:
1%
Terrible:
1%

Hotel info:

Hotel name: Hyatt Ziva Cancun
Hotel stars:
Hotel rooms: 547
Adults only: No
All inclusive: No
Restaurants 8
Internet Free! WiFi is available in all areas and is free of charge.
Parking Free! Free public parking is available on site (reservation is not needed).
Pets allowed No
Checkin: From 3:00 PM
Checkout: Until 12:00 PM

Experience World-class Service at Hyatt Ziva Cancun

One of our top picks in Cancún – and a guest favorite.

This stunning beachfront resort is set on the beautiful strip of Punta Cancun and framed by the Caribbean Sea, where you can enjoy a white sand beach and clear-blue waters.

All rooms at Hyatt Ziva Cancún include a flat-screen TV, mini bar and a coffee machine. Rooms feature a private bathroom equipped with a shower as well as bath robes and slippers.

Hyatt Ziva Cancun offers a variety of activities, from theater shows to water sports to tequila tastings and a microbrewery. Choose to lounge in a beach cabana, sip a margarita and enjoy diving, snorkeling, sailing, and swimming in the Caribbean. Soak up the sun at three cascading infinity pools overlooking the sea, including the pool bar and indulge in the luxury of butler service. Enjoy the oceanfront spa, with a massage, holistic body treatments, hydrotherapy and a fitness center.

Hyatt Ziva Cancun is located 1,000 feet from Coco Bongo while La Isla Shopping Mall is 2.1 miles away. Cancun International Airport is 10.6 miles away.


Hotel restaurants: 8

Le Bastille
Food: French
Open for: Dinner
El Mercado
Food: International
Open for: Breakfast, Lunch, Dinner
The Moongate
Food: Asian
Open for: Dinner
Habaneros
Food: Seafood
Open for: Lunch, Dinner
Casa Cafe
Food: No information available
Open for: Breakfast, Lunch, Dinner
Lorenzo's
Food: Italian
Open for: Lunch, Dinner
Chevy's
Food: American
Open for: Lunch, Dinner
Tradewinds
Food: Grill/BBQ
Open for: Breakfast, Lunch

Hotel features


Hotel style
Luxury
Top resorts
Spa
On the Beach
Romantic
Room types
Suites
Non-Smoking Rooms
Family Rooms
Outdoor
Beachfront
Sun Deck
Terrace
Grounds
Pool and Spa
Pool Bar
Pool Towels
Pool With View
Infinity Pool
Outdoor Pool
Hot Tub/Jacuzzi
Massage
Fitness Center
Activities
Kids' Club
Water Sports Facilities (on site)
Entertainment Staff
Snorkeling (additional charge)
Playground
Tennis Court
Food & Drink
Kid-Friendly Buffet
Kids' Meals
Snack Bar
Bar
Restaurant (à la carte & buffet)
Fantastic Coffee!
Free Internet
Free Parking
Front Desk Services
Concierge Service
Tour Desk
Currency Exchange
24-Hour Front Desk
Entertainment
Kids' Outdoor Play Equipment
Indoor Play Area
Cleaning
Daily Housekeeping
Ironing Service (additional charge)
Dry Cleaning (additional charge)
Laundry (additional charge)
Business Facilities
Meeting/Banquet Facilities
General
Shared Lounge/TV Area
Airport Shuttle (additional charge)
Air Conditioning
Shops (on site)
Safe
Elevator
Honeymoon Suite
VIP Room Facilities
Family Rooms
Hair/Beauty Salon
Non-Smoking Rooms
Room Service

Distance from Hyatt Ziva Cancun

Coco Bongo 0.2 miles / 0.3 km
The City Nightclub 0.3 miles / 0.5 km
La Isla Shopping Mall 2.1 miles / 3.4 km
Kukulcan Mall 2.7 miles / 4.3 km
Backstage Theatre 2.9 miles / 4.6 km
Mayan Museum 4.7 miles / 7.5 km
National park El Garrafón 5 miles / 8 km
Cancun Bullfight ring 5.1 miles / 8.2 km
AMERIMED Hospital Cancun 5.1 miles / 8.2 km
Cancun Underwater Museum 5.2 miles / 8.3 km
Gran Puerto Cancún 5.3 miles / 8.5 km
Cancun Government Palace 5.5 miles / 8.8 km
El Rey mayan ruins 5.6 miles / 9 km
Cristo Rey Church 5.7 miles / 9.1 km
Cancun Bus Station 5.7 miles / 9.1 km
Parque las Palapas 5.9 miles / 9.4 km
Beto Avila Stadium 6.1 miles / 9.8 km
Dolphin Discovery Isla Mujeres 6.9 miles / 11 km
Universidad Anahuac Cancun 8.4 miles / 13.4 km
Moon Palace 11.8 miles / 18.9 km
Cancun Airport 10.8 miles / 17.3 km
Cozumel Airport 44.8 miles / 71.7 km
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Reviews:


Illinois
2017-10-12
 Overall was a great place.
Great clean hotel. Food was good and the all around service was excellent. Rubelsi was helpful and very efficient with our drink orders and made the trip that much more enjoyable. He had our pool area ready for us daily.

London, United Kingdom
2017-08-16
 Simply flawless
We spent just over a week at this hotel. The location is stunning with fantastic views of the best part of The Caribbean in Cancun. The hotel makes the best of this with frames of the sea at both ends of the main walkway. We stayed in the adults only Turquoise Tower. The service on this tower and throughout the property is spectacular, better than at any property we have stayed at. You ask where something is, they don't just tell you they escort you there. The rooms in the tower were superb. As an all inclusive resort the amenities are amazing. You never lack for a chair by the many pools or the beaches. The hotel never sleeps with activities on offer all the way through the day. If you are looking for somewhere quiet then it isn't for you. As a family we had simply the best time. Thank you so much Hyatt Ziva.

Miami, Florida
2017-10-12
 very good
Location, infrastructure, service, food, everything was excellent. Staff was very polite, sometimes too much, asking me about my business. The only negative point was musty odor in the room, not very strong, but I needed to open the balcony door to refresh air. Entertainment in the hotel was not very exiting, but I went to see Coba and Tulum and that trip was amazing.

Westchester County, New York
2017-10-12
 Best beach in Cancun
Just returned from the Ziva Cancun. The hotel is located at the end of the "hotel district" peninsula, so the beach is very quiet and secluded. It's also protected by a jetty, so you can actually swim in the ocean, whereas the main beach strip in Cancun has such strong currents that the water is not safe for swimming ( can only wade in the surf). The sand is very soft and no shells or rocks even well out into the water. I had been to Grand Velas in Playa Del Carmen a couple years ago and we needed water shoes to go in the water due to all the rocks and shells that cut up our feetThe Ziva has a large array of pools in the main hotel area, and then a quiet pool over behind the club towers, and a club pool on the roof of the main building. So there's basically a pool to suit any mood or activity levelThe hotel was rebuilt /renovated a couple years ago, so every room, restaurant and public area looks brand new, is very modern, and is spotless I saw a review where someone complained about cloudy pool water and seaweed on the beach. I found the pools to be crystal clear, and although there is some sea grass in the ocean, the beach was regularly raked clean so it never looked unkempt. The gym is very large with a lot of cardio equipment, weight machines, Olympic weights and Dumbbells up thru 75lbs. Best gym I've seen in any hotel I've been in. I was in a Turquoise Club Master King room, and thought the extra price was worthwhile. I saw a regular Club room, and the biggest difference was the size. The Turquoise rooms are probably 15 feet longer, so the bathroom/ changing area is much larger. Both club towers have their own checkin lobbies, so the checkin process was fast and very relaxed. We also had a butler, but never felt the need to call on him. But I encountered him a number of times in the hall or lobby, and every time he remembered my name and asked if I needed anything. I didn't see a regular room, but that building is very nice and it seems as though most of the rooms at Ziva have at least a partial view of the ocean. Certainly none look into other rooms or tight courtyards Food is very good, but I don't expect gourmet food at resorts. I just want good quality, well prepared, and a broad selection, and that's what I got at Ziva. Always plenty to choose from and the staff are super friendly and helpful, especially if you're friendly to them. My rule of thumb at all inclusives is to try avoid peak hour at every meal. There is plenty of capacity here for all the guests, but when places are a little slower you can ask for more personalized service. For example, lunch at Mercado at 1:30-2:00pm there were only 25-30 guests, so the grill lady was more than happy to throw on a fresh piece of fish and some shrimp for me, and made sure not to overlook it. Plenty of bars throughout the property. I mostly drank Don Julio on the rocks and never suspected I was being served anything but the real thing. I saw bartenders cracking open fresh bottles regularly, so I think some of the bad reviews on here that claim they saw bartender filling bottles with tap water are simply made up stories Overall I would come back. Great for couples or for families. It's large enough to offer something for everyone, but the way the property is laid out, it doesn't feel sprawling or impersonal

User
2017-10-12
 vacation
We did a family vacation at the hotel and was outstanding, cleaning service, food and vacation in general..the location of the hotel. We enjoyed ourselves very much and will be coming next year too. Definitely highly recommended Nachmam & dorit cohen


Miami, Florida
2017-10-12
 Great hotel!
My husband and I decided to travel to Mexico without the kids for a little get away before the summer was totally over. We were very excited to try out the Hyatt Ziva! Little did we know that it would rain all 5 days that we were there. Regardless of the weather conditions and to our surprise, we had an amazing time. The hotel was extremely clean and family oriented. It is a great place for couples and families. The staff was very polite and attentive. Oscar Pulido assisted us very well and was very helpful and respectful. Thanks to the weather we got to do a couple's massage and loved it. The girls there are great and very professional. We will definitely be back!

User
2017-10-12
 A beautiful resort with fabulous service
Upon arrival, my husband and I were escorted to the Turquoize Tower - an adults only accommodation. Our suite was beautiful - and our butlers, Isaias and Luis provided excellent service. From romantic evenings just for us to taking care of every minor detail of the trip, we thoroughly enjoyed our time here. Can't wait to go back.

User
2017-10-11
 Great time, great service
We stayed here for the first time and came with friends. The place is beautiful and all the staff I came in contact with were wonderful. We were upgraded to the Turquoise Tower and enjoyed the view and room. The food was good, but at times some people in our group did not enjoy the meal or it was inconsistent (even within the same sitting at the brewery). I've been to the Caribbean and Bermuda, and have seen prettier beaches and water, and at times the area had an odd and funky smell. In addition, our room smelled musty and the pillows had a very odd smell to them (not sure what it was). They had dolphins on site that were fun to watch. The area close by had shops in easy walking distance for souvenirs.

Mesa, Arizona
2017-10-11
 Hyatt Ziva Oct 2017
I am here now week of Oct 7th. I would dust start by saying take the weather apps with a grain of salt. When I was looking at the weather for this week it said thunderstorms all week. I would say 85% of the entire trip has been sunny. Every now and again there’s a quick thunderstorm, it actually felt quite nice. As far as the resort goes, very nice people overall and drinks have been really good. The food was ok, they could do a little better but I kind of figured that going in. I really enjoyed the wings at Tres Cervezas and the coffee shop. All in all it has been a very fun trip and very nice resort. I would come back!

Brownwood, Texas
2017-10-11
 Love the location of this property at the corner of the "7" with beaches surrounding!
Love the location of this property at the corner of the "7" with beaches surrounding! Love the options for Adult only sections of this property. Great coffee bar, pub style brewery, and dessert bar that is included in the price! As advertised as true All-Inclusive. Great service throughout the resort whether it is room service, in a restaurant, or at the beach or pool!I highly recommend for families, and adults only alike. Great location in Cancun so you can venture out to local bars or shopping. With the entertainment though, you will never need to leave the resort!


User
2017-10-11
 Great hotel
Stayed first week of October.Very nice hotel and weather.Weather called for rain all week but we saw very little.We have been going to the Riviera Maya for 15 years, mostly Playa del Carmen. Overall we had a great experience at this great hotel. The hotel is beautiful, lots of sitting areas, better than your average 5-star all-inclusive resort.I can only think of a few negatives..Lots of steps up and down everywhere, Lots of walking to get anywhere. Food in the buffet is average.Food in the restaurants is above average and very good.The employees are very friendly and make the experience nice.I would say this is one of the nicest hotels in all of Cancun.The reason you want to go to this hotel is because of its beautiful location, the beach has the calmest clearest water in the entire area.It has two Beach areas.My opinon.. the best AI resort, for the money, outside of Cancun, is Secrets Maroma..its fun. Best in Cancun is Hyatt Ziva.The best resort food in Cancun is at Live Auqa.We stayed in the 1300 square foot two-story Suite and that was really nice.Special shout-out to Gabriel the waiter at Tradewinds Steakhouse, he is the best and he is our friend.Also a special thank you to Jose Presiado at Marciado Buffet.Its people like these that will keep us coming back to hotels like this.

User
2017-10-11
 Best time
a great experience, the food was great and so were the rooms, we had a really good time as we finished our 2 weeks trip down in this hotel. the service was amazing, as we for ourself received help from Oscar Pulido.More

User
2017-10-10
 5 stars!,!!
It was the best hotel I saw in my life! The room are perfectly furnished and comfy!! The beach is one of the most beautiful beaches I saw. the activities are awesome! And the food is so tasty! I recommend!More

Sarasota, Florida
2017-10-10
 Great
We stayed in the turquoise towers for the weekend, our butlers Erick and Andres were very attentive and went above and beyond! All of the employees were very helpful and the views were amazing!! Would definitely recommend this place to anyone.More

Owings, MD
2017-10-10
 Great location
Rooms were great, great view, personal butlers provided. Service, restaurants were very good, french, steak and Asian restaurants require advanced booking. Mexican buffet is 24hrs with great selections. Dessert and coffee shop available with wonderful selections. Ask for Isiahs or Luiz, who speak good English and very helpful. Surprised my wife on her birthday.

Seattle, Washington
2017-10-10
 Amazing Resort and Wedding Venue!!
We stayed at the Hyatt Ziva for 7 days, and we also got married there. Let me start by saying this is the nicest hotel I've ever stayed at. From the moment you arrive and check in, everything is top notch service! The cleanest resort you will ever stay at. There was never a dirty bathroom, restaurants, pool etc. They even clean your room like twice a day. The waiters by the pool are wonderful and you will never have to look for anyone to take your order. They work so hard to make sure you're taken care of. I brought my son too, and everyone was also very attentive to what he needed. The kidzclub was AMAZING. He didn't want to leave when we tried to pick him up before dinner. So many activities for the kids there. I knew he was well watched and taken care of in there. They even take the kids to lunch and take them to the candy shop! So cool!Restaurants were good, decent. Except, the steakhouse was awful! A lot of people in our group complained about there steak. I think they need to change the menu around, or know how to prepare a good steak. Hyatt Ziva Cancun knows how to do weddings!! Ana Sedas, the wedding coordinator was the best I've ever seen! She was on top of things from the moment she took over. We didn't have the best coordinators before she took over, no one ever got back to us, or they waited weeks to return an email. We're so thankful for Ana! From the moment we arrived she took care of every detail, and made sure we were taken care of. The day we got married she was organized and on top of everything. It was smooth and I wasn't stressed about anything. We moved our reception to the ballroom last minute, and it was beautiful!!! Thank you Ana!!!! I can't wait to come back and enjoy this beautiful all inclusive resort! next time we want to stay in the Adults only section!!

Newnan, United States
2017-10-10
 Nice
The hotel was very nice. The staff was very friendly and nice. I really enjoyed the view. I also like the top shelf liquor that was served. I also enjoyed the different restaurants and food selection that was offered throughout the hotel.More

Brooklyn, New York
2017-10-09
 Allan/Joel and Lidia/Enelinda
This hotel is AMAZING. I have traveled a lot and on this trip i decided I am never going to any other resort for a beach vacation. Everything about the Hyatt Ziva was incredible. My boyfriend and I stayed in the Turquoise Adults Only building which gave us access to the spa (even if you don't do any treatments), as well as Butler Service. We had Allan and Joel as our butlers and they were the absolute BEST. They were always smiling and going out of their way to make our stay great. They brought us coffee to the room in the morning so we could enjoy the amazing views of the ocean from our balcony and they set up our private jacuzzi on the balcony for us at night. They even set up cake and champagne bottle and decorated our door and room with flower and heart shaped balloons because it was both of our birthdays! (I caught Allan making the balloons by hand before I knew where he was going to put them!) We could not have asked for more with Allan and Joel. And the SPA...it is incredibly tranquil, it has a beautiful indoor pool overlooking the beach and ocean with calming music and cushioned lounge chairs, a steam room and sauna, and a snack station with healthy and detoxing options. We had a couples massage with Lidia and Enelinda and it was wonderful, the best massage I have ever had. It was so good I even fell asleep for a few seconds, we never wanted to leave. As for the rest of the resort, there are so many dining options we didn't even get to them all in our four night stay. There is a cafe for coffee and pastries and a dessert/ice cream parlor that we stopped in every time we walked by that had all sorts of macaroons, cookies, candies, chocolate fountain..everything. There is also a brewery, an old school diner and a snack room (but they serve hot meals, not just snacks) that is open 24 hours that you can even make your own drinks in. There are two beautiful pools and a private rooftop one (with a higher end bar) for the adults only section. The best part was the views of the ocean. The hotel is built around a low cliff and surrounded by ocean on three sides which created breathtaking views. We woke up to watch the sunrise just to take it all in. I am 100% going back and when I do I am requesting Allan and Joel to be our butlers and Lidia and Enelinda for spa services.

Georgia
2017-10-09
 Awesome Place to stay.
Where do I start? This is an all round great hotel. The staff are great, the spa is a must! The rooms are spacious and well maintained. This hotel is within walking distance of shopping and entertainment. There’s several restaurants on property and the beach is super awesome!!!

Arlington tn, United States
2017-10-09
 October in Cancun
We had a group of 21 stay at Hyatt Ziva and it was amazing. I would like to recognize a few of the workers who made the stay even more personable Christian Lopez was by far the most amazing worker we encountered. He was very personable and made us feel like kings and queens. Rubelsi was an amazing pool bar tender and he was also very accommodating with our drinks as well. Betty waited on us from the Tequila bar with the most amazing Kiwi margaritas. We will be back. See ya'll next year

Canton, Ohio
2017-10-08
 Honest Review of an EXCELLENT Hotel
I've been very fortunate to travel all around the caribbean staying in many all inclusive resorts. The review I am about to give should tell you how EXCELLENT this hotel really is. I ready many reviews on this before booking. I will be sure to include the things many people didn't mention that could help you out.Booking ProcessWe actually booked from the Hyatt Ziva Cancun website Sept 30-Oct 4. We never typically book straight off a hotel site as its never the cheapest. In this case, it was the cheapest option since I was a AAA member and they gave a discount. If you plan on going, its well worth joining AAA just to get the discount. It saved us almost $1000 on a 5 day trip.Airport transfersBecause we had a 5 day stay in the Turquoise tower (Adults Only), our transfers to and from the airport was included...however, you have to email them and ask for it. No other review stated that and I had to dig through the hotel webpages to find it. When I emailed them about the pickup, they responded instantly. I was even emailing late at night. They picked us up in a VERY nice fully loaded SUV. They were waiting outside with a sign that had my first and last name on it. You couldn't miss them the second you walked out of baggage claim. Took about 30 min to get to hotel.HotelThe hotel felt extremely safe upon arriving it was behind locked gates. The overall hotel was very spacious and never once felt cramped. Everywhere on the resort grounds were spotless. The hotel location is right downtown and close to everything if you want to venture off site. We did not leave the hotel though. Even though its downtown, you don't feel the hotels right next it since its layout is very spread out over both sides of the tip of cancun.Check inSince we were in the Turquoise tower, we were taken to a separate check in. Very quick and easy.ButlerSince we were in the Turquoise, our room came with a Butler. Basically its a worker who will be at your becking call whenever needed. Their preferred method of contact was the app called WHATSAPP. We didn't have it and when we tried to download it on the resort free wifi, we had issues. No worries though as you can always call down from your room and ask for them. You can also message them from the provided tablet in the room. Not sure if that is in every room, but it was in ours.Room.We got the sky swim up room on the 2nd floor (room 220). WOW, JUST WOW!!!! I've never been in a room like that before. If you are on the fence about getting it, pay the money because its sooo worth it. Its a swim up room on the 2nd level of the resort. Only that one little block of rooms (maybe 8 total) have that swim up on the 2nd floor. They have other swim up rooms on the ground but I would pay for the sky swim up rooms. Our room included a tablet, fully loaded frig, hotel provided toothbrushes, razors, shower gel and shampoo. If you don't like something in the frig, ask you butler if you have one. They will get you just about anything they can. They give you a list of things they can do for you, but don't be afraid to ask anything not on the list. DolphinsThe resort has its own swim with the dolphin program. Its nice because you can watch everyone doing it. We chose not to due to the money.FoodStaying in MANY all inclusive resorts, we go in to these resorts knowing the food is typically isn't going to be that good....however, Hyatt Ziva food was GREAT! -The normal breakfast buffet was good if you got fresh made items like omelets etc. Otherwise you get the normal food under heat lamps-Tradewinds breakfast was really good. Go over there and eat anything on their menu.-Tradewinds dinner was just ok.-Chevy dinner was the best on the resort. We ate there for lunch and dinner. The hamburgers and waffle fries are great!-French Restaurant- This is the only one we didn't like. In fact, we left not long after we got our food as it didn't taste that good. -Mexican (Habaneros) - Its kind of hidden around the corner from the dolphins near the beach. The lunch was GREAT. Get the fish tacos.-Sweet shop looks great in pictures but everything in there looks like and tastes like it came from a package. My only suggestion to the resort would be to have fresh baked cookies. We rarely got anything from there.Coffee Shop- Its nice they have their own little coffee shop on the resort. Coffee was hit or miss based on who made it. Their cookies also tasted like it was hard as a rock.-Tres Cervas was everything we hoped it would be. We love craft beers and theirs were AWESOME. Their wings were honestly the best wings I've ever had! Please order the wings and try them!!!! We went to tres cervas every night before bed. They also have board games, pool tables etc.OceanThe ocean was beautiful and calm. Remember there is ocean on both sides of the resort since it wraps around the corner of the island. Activities:The hotel has a water trampoline and an inflatable rock climbing wall in the ocean free to play. The kayaks and normal stand up paddle boards were free. We paid $15 to get the stand up paddle board with pedals. So much fun. We did water spinning and aqua strong and we loved it. We also loved the instructor. Can't remember her name.Children. Some reviews said kids were everywhere but we didn't notice that. We saw kids there but they were very well behaved and their parents did a great job watching them.PoolsThe pools seemed to be everywhere you turned. Never crowded. Loved the swim up bar. if you stay in the Turquoise Tower (Adults only) you can visit the roof top pool and bar. Its not just any pool, its an infinity pool on the roof. The floor of it even has big glass squares on the bottom that you can look though to the lower level. They also serve food and drinks out of pineapples that you can't get anywhere else.Nightly Entertainment. We know that most inclusive resorts entertainment is marginal at best but this resort was hit or miss.-One night we went to mexican show in conference room and left as it was awful. -There was a break dance event outside on the patio and it has people beat boxing, riding a BMX bike, people jumping rope and doing acrobatics. This was possibly the best show I've ever seen anywhere....but that might be just because I love the stuff they did. MiscBefore going, I followed their social media. They advertised and Oktoberfest event for one day during our stay. When asked about it, no one had a clue. Turns out its not supposed to be happening for a couple more weeks. They apologized and gave us a free spa credit. If you follow their social media, be aware of this.SummaryBeyond excellent hotel. Will def go back and stay in the sky swim up room. Its pricey but you get what you pay for. Please understand that my "cons" listed in the review above is just constructive criticism for anyone reading and wants to know. We LOVED the resort and my girlfriend and I said everyday that we LOVED this trip and vacation just because of the resort.

User
2017-10-07
 Best staff in the world...
We arrived at night after almost a 24 hr trip to get there. I had read up so much about the area and the hotels in it. The Hyatt Ziva is...........amazing and the best hotel in the region for so so many reasonsWhen we walked out in the arrivals area of the airport we got a little surrounded by people....and a little nervous...but they showed us to a taxi desk in the arrival terminal....we booked a return for a great price and no problems with the return trip.It's 25 mins in a taxi ....about €50/60 return David greeted us....cool face cloths....much appreciated....showed us around...best hotel greeting EVER. We arrived 18th September 2017 for 13 blissful nights We were booked for 13 nights in the club tower...and took the elevator to our room....unfortunately there was lots of noise from the room next door...so we came back down to see if there was an alternative room...the lady dealing with us was awesome- she moved us after a phone call. I wish I had her name to compliment her - (we arrived 18th September at night- club check in)Anyway........I can't praise this property enough........ the buffet was really good. Omelette and fried egg station....dinner dishes, soup, pancakes, muffins, breads, Mexican fresh breakfast options, cereals..Every conceivable items you might desire.So....13 nights.....i normally would wish to wander or go crazy if I had to stay in one place....they have an Italian, French, Asian, US Diner, Buffet, Tradewinds, and other restaurants on site......a 24 hr place, a coffee shop, a desert shop, ....pub.....American sports bar etcThe hot wings in tres cervecas are awesome......(sports bar)The Argentinian sausage in Tradewinds restaurant is so tasty....loved the food here ...breakfast too! Table waiter service Juana Margarita.....those guys work hard to give everybody great drinks Amazing tequila tasting....going to an EU destination I couldn't buy any....(unless I drank it straight away!)Dips and sips, swim up bar.......me and my friend got some unwanted attention from a bachelor party....the bar staff made sure I didn't get tequila shots unless I ordered them as a drink! Awesome bar men.15th floor off the club tower....best views imaginable...double sink for getting ready to go out. Rain fall shower head and shower room.....massive!In summary.....this resort is So well managed....the pool off the club tower is quieter than the main pool....really nice and the best service I have ever had....Carlos.....my friend.... thank you....(we will be back...)Oscar also....thank you.Samuel in Tradewinds ..... absolute gentleman.And omg.... Habernos.....bar/restaurant by the sea.... with swings!,,and hammocksThey have a 24hr food station, coffee shop, desert shop....the list is endless!My only negative is the dolphins....(they are captive in a pool...you can book to swim with them)....it's a personal belief.....I think they should be free in the ocean Housekeeping are awesome.Room service included!! Prompt and tasty!Minibar included.....You don't "have to" tip but you really should. It's genuinely appreciated and very much deserved. The staff make this place a real gem, a real paradise. Also....you can't forget that the management deserve huge praise...the staff are managed very well.It's so safe too.....if you have any worries about travel to here.....forget it and book it.....if you want the best experience ever in Mexico then book this hotel.It's within walking distance of cancun main attractions...literally 5 mins walk....and it also has a full travel agent shop in the resort if you want to book excursions/trips/ diving etcThey offer complementary kayaks, snorkelling gear etcThis is the beast place in Cancun I'll be back!

Austin, Texas
2017-10-07
 How much OceanFront is too much!
We loved this place. Loved the facilities, loved the food options, loved how they walked us all the way to the front door of our room. BUT, loved the Oceanfront shoreline the most. Because they are on the tip of the North End of Cancun, it easily has the most shoreline of all the hotels I searched through. My wife, who admittedly is a little high maintenance on hotels, became concerned when she found out they admitted kids but we had a fabulous suite in a tower (not even the adults only one) that really had few kids and we really didn't have any disruptions due to kids being underfoot, etc that sometimes happens with family oriented resorts. We met and hung out with several couples from around the US that also came without kids and had a fabulous time.Our suite, called a tower suite, was the epitome of luxury. Its the new standard we use when vacationing.

Squamish, Canada
2017-10-07
 don't bother upgrading
I booked this quite last minute as we were travelling in Mexico and were looking for a place to go after being in Merida. I had only ever been to one all inclusive before- the Hyatt Ziva in Puerto Vallarta, which was lovely, so I had high hopes. After reading the review I booked the club tower, as I did in PV. When I got there we were upsold to the Turquoise saying it would be quieter (I now know that is not true) and it was the only way to go to the adults only pool- which I liked in PV. We were told it would be $50 extra a night, but were charged $300 for 5 nights?!?! I tried to explain that to the front desk person in the Turquoise tower, she was not hearing anything about that and told us what a deal we got- which I know isn't true. She also explained to us that while international calling is free in the Club tower, it isn't in the Turquoise.The turquoise tower is OK, but I honestly do not see the value. After speaking with people in the club tower I would i rally wish we did not bother to "upgrade" The lobby of the club tower is much nicer and has a small quiet bar and snacks. Our "butler" was nice, but our free bottle of tequilla never did arrive. The turquoise rooms, while a nice lay out, had a terrible odour- like old cigarette smoke that is covered up with deodorizer. When we went to our next destination we had to leave all of our belonging outside to air out for 2 days. We had trouble with the air conditioning, so much so that everything was wet one day and we had to move. We HATED the upstairs adults only pool, it seemed unclean, the service was slow, and there were a number of drunk people all playing their own music devices loudly. The quiet pool by the towers had the best service and I would way rather listen to the few children who were there than the obnoxious drunks in the adult pool. The smallish beach was great, again not outstanding bar service there but the beach and water were great. The great things are the people who work there, so many are so nice, especially the waiters at the quieter pool. We had 2 nice meals at the French restaurant- the rack of lamb was excellent, and the tamarind wings at Tres Cervesa were outstanding. We always ask for premium liquor and always tip our waiters, so I have no complaints about the drinks. The buffet is a bit repetitive, some of the more authentic Mexican food is quite good. The location is outstanding, offering pool and beach options and water surrounding the property. We did use the included access to the spa pools on two occasions, but getting a place to sit there is not easy. The grounds are very clean. I guess that all inclusive might not be my thing, although I would go back to the Ziva in PV, but not this one. Lastly, I felt sad for the dolphins. Having them there is bad enough, but then letting people ride them is horrible.

Washington DC, District of Columbia
2017-10-07
 The BEST vacation ever!!!
Let me start by thanking a few people who helped to make this the BEST vacation we've ever taken. Cancun is a beautiful location of course, but the resort and the amazing staff are what really made this trip! I'm so sorry, but I don't recall our drivers name, but he provided pick up and drop from the airport to the resort. He drove the white Ziva Suburban (transport in style). He was extremely friendly accommodating and gave us some great suggestions on things to do while in Cancun!Cristian!!! - always smiling always helpful and always ready with aloe to help cool you off at the poolFrancisco and Marisol - absolutely amazing and helpful!! They assisted me before we even arrived. Francisco helped to arrange the birthday balloon surprise for my boyfriend on our arrival and he assisted us with scheduling spa services.Marisol - I asked if see could be changed to a swim up room, but there weren't any available. As a courtesy, she upgraded our room to a higher floor so we could better enjoy the amazing views. We stayed in the Turquoize tower (adult only) and we had 2 butlers to assist with anything we needed during our stay. Let me tell you -- Allan and Joel were the absolute best!! They went above and beyond to make our stay amazing. The vacation was to celebrate my boyfriend's birthday and the decorated the room with balloons to help us celebrate, not once but TWICE! It was an amazing surprise when we came back to the room after relaxing at the pool and spa for the day. There was even chocolate cake and a bottle of wine. These guys went above and beyond. Everyone at Ziva is extremely pleasant and they truly seem to love what they do. You will never get tired of seeing them put their right hand to their heart to say "you're welcome" or "my pleasure" after you thank them for whatever awesome thing they've done for you. The pools are breathtaking, the spa is awesome, the restaurants are exemplary (make sure you try all of them), the room was modern and very comfortable! I can't say enough about this place. We will definitely be back in 2018. We were at Ziva from Sept 26 - Oct 1.My advice, take about $100 in $1s and $5s so you can tip the wonderful staff. They work hard and do a great job. Please tip them. I have just one issue with the room, but please DO NOT let this deter you from going to this wonderful resort. Our ONLY issue was with the pillows on the bed. On our first night the pillows had a strong mildew smell to them. It was so strong that we could not lay on them. We notified our butler Joel and he arranged with housekeeping to bring us more pillows. The second set of pillows smelled as really bad as well. We were so tired we just sprayed perfume on the pillows and went to bed. The next day we let Joel know that the new pillows smelled as well and he advised us to get a different type of pillow. JOEL WAS IN THE JOB! He brought us memory foam pillows and OH what a wonderful sleep we had!!! They were really comfy and no smell!! I suggest that you ask for memory foam pillows instead of the smelly feather pillows if you can. It seems like housekeeping attempts to wash the pillows, but the feathers inside do not get completely dry which then causes the smell. Again, please do not let this deter you from going to this wonderful resort. It is a very minor, fixable issue that you will completely forget about once you start enjoying the beauty and hospitality at Ziva!!

Denver, Colorado
2017-10-06
 Hyatt Ziva Turquoise Sky Tower
My husband and I recently spent seven nights at the Hyatt Ziva, in the Turquoise Sky Tower at the beginning of September. The service was top notch. Each and every employee we encountered was so gracious and accommodating. Our room choice included a personal Butler. Joel and Allan were our Butlers and we couldn't have asked for 2 better gentleman! They both went above and beyond to ensure our vacation was one to remember! Thank you Joel and Allan for all of your personable service and excellent attention to detail!

User
2017-10-06
 No complaints
Had a great time at Hyatt Ziva ... The place is Immaculate ,food was great and the service was amazing .... Habeneros was our fave restaurant.. my son loved the dolphin view room beach was perfect ..I recommend this place to anyoneMore

Houston, Texas
2017-10-04
 Great location, poor service in turquoise tower
We stayed at the ziva during our stay from 11-16 August 2017. We stayed in the turquoise tower for adults only. We had no idea we had a butler till the day before we checked out since no one told us when we checked in and the butler never stopped by to give us a list of services he provided. Also we found out two days into our stay that we had free access to the spa area pool, whirlpools, and saunas as turquoise guests, but we didn't find out from an employee... Lucky for us a guest in the elevator told us about it. There were children in the hall making noise one afternoon even though it was adults only... the adult pool was not cleaned the entire time we were there, there was gross balls of hair and drink glasses in the bottom floating around and the water was so cloudy it was almost grey. overall we were very disappointed with the level of service we received at the turquoise tower at Ziva. The head butler came to our room and spoke with us and said that we would receive two nights worth of points for the problems we encountered. Never got the points added to my account, another oversight I am sure. Now on the positive side... Staff around the resort was really friendly. Also even though restaurants are only open certain days they were good, except the French restaurant, they over cooked a rare steak to well done three times before I gave up on them correctly cooking a steak and ate at the buffet later. Location is amazing, and the dolphins in the resort were so much fun to see. Also the coffee shop and candy store are really good.

User
2017-10-04
 GREAT RESORT... EXCELLENT SERVICE... DELICIOUS FOOD!!!
I stayed there back in September to celebrate my husbands and mother in laws Birthday as well as the Mexican Independence Day with my mom.We wanted to treat our mommy’s with a great resort since it was their first time at an all inclusive, we wanted one with many restaurante options.We just loved the Resort!!! The pools are huge, our favorite was the one with the swim up bar. They have so many activities and a great entertainment team. Loved the Aqua-Zumba.The food is delicious and they have so many options and varieties.The rooms are beautiful, big, spacious and with nice and colorful decorations.We got rooms next to each other, we had requested them since our booking, we knew it was under availability but I’m glad we got them.Room’s where also ready when we got there early morning.The shows at night are fantastic!!! We loved the Independence Day Celebration, Mexican food all around the pool, games, wrestling ring, live music and even horses dancing to the live Mexican band.I want to thank all the staff that work hard everyday to make our stay pleasant but I specially want to thank the following staff members:Emiliano (Entertainment Team): Thanks for all your effort and energy, even though you had a broken arm that didn’t stop you from making the best out of our vacations. I hope your arm feels better!!!Beatriz (Night Show Waitress): Excellent service, always with a smile on your face. Thanks for your kindness!!!Raul (Cocos and Mojitos): Love this guy, great attitude, always willing to help, my mother in law loves coconuts so he would always look for us. Loved the Mojitos with natural fruit!!!Jorge (Chevy’s Waiter): Loved his service, he explained us the menu and gave us his suggestions when we didn’t know what to order. Loved the food and shakes!!!Rigoberto (Habaneros Waiter): Rigo came with a Birthday dessert for my husband that we didn’t even expect. Thanks Rigo you’re the best!!!Marco (Room Service & Olivos Waiter): Marco brought us our breakfast in the morning through room service and in the afternoon he was our waiter at Olivos it was so nice to see him again, gave us suggestions on the menu at Olivos. Lasaña was great, also the pizza!!!Ovidio (Dips and Sips Bartender): This was our favorite spot a the the swim up bar. Ovidio explained all the drinks and worked at a great speed to assist us and all guests!!!Marco (La Bastille Waiter): Thanks for my mother in laws birthday dessert, even though we had a late dinner and you where all ready to leave you surprised her with the dessert. Great explanation on the dishes and suggestions. Loved the Lamb Rack!!!Thanks to all the staff!!! I highly recommend this resort and of course we will be coming back for sure!!!

Sisters, Oregon, United States
2017-10-03
 liquor not real, food undercooked
what they dont tell you is half the few restaurants are closed certin days, one day we were left with onky the buffet or french, food was so so the first day then each day got worse, seafood was very undercooked we couldn’t eat it, the “steakhouse” for dinner is the worst steaks ever tasted, so much fat and worst cuts you could ever see, half the time we were told they were out of foods we ordered, you are not allowed to take even buffet food or 24 hour food back to room or by pool. We ended up having to pay to eat out most days just to get good food. The liquor must be bootleg and watered, we had 15 drinks a day a felt nothing and tried just single shots of “premium” liquors we have all the time and that was not it at all! The ac in our room hardly worked. Pools close at 8pm, never has any cancun hotel we stay at close at dark. they advertise you can exchange money at front desk, you can not! we tried daily to get smaller us dollars breaking a $50 and they acted like it was a $1,000 bill and claimed they had no change; tried to get pesos and again were told each day by different people that they had none. Floors are very slick when it rains and by pool you have to walk super slow, they need staff to keep up on standing water. public bathrooms there were always dirty out of tp wouldn’t flush etc. Staff was not friendly unless you tipped extra on top of the tips that are claimed to be included with stay even then several staff was flat out rude such as at the beer bar, which reminds me was out of beer. The shows were cheesy worse then a cruise, dancing was onky one night, karaoke only night, it needed to be nightly like it suggests online when booking. Taking this up with hyatt directly since clearly the management here doesn’t care. stay at JW Merriot instead! we will never stay at hyatt again

Rhome, Texas
2017-10-03
 Beautiful property
The hotel was absolutely beautiful!! I don’t know if it’s the time of year we went or what but it was a total daycare and a snooze fest. No decent music unless you like elevator music..... zero interaction with staff, no pool activities. Shows are held outdoors on stairs so hope your back holds up or it doesn’t rain. Every single bartender made the same drinks completely different. I probably will not return to this particular Hyatt.

WARWICK
2017-10-03
 It's a Can Do for Cancun
Hyatt Ziva is THE Best all inclusive resort in all Cancun! The location, the Fresh foods, the clean and like new rooms were unbelievable! The staff is what clinched it for me! So very kind and engaging! Loved them all!More

State College, Pennsylvania
2017-10-03
 Wedding
The Hyatt Ziva is a beautiful hotel right on the beach, with many fine amenities. The hotel staff is very courteous & helpful. The rooms are spacious & luxurious. They have a number of pools and many restaurants & the food was very good in all of the restaurants that we ate in. The hotel offered some great activities, including excursions. All of the bellman & front desk staff were courteous, kind & helpful. Two bellmen, named Israel & Oscar gave great service! We will visit again.

Durham, North Carolina
2017-10-03
 conflicted
The good:The grounds are immaculate. The front line service staff go above and beyond to make your stay as pleasant as possible. With the buffet, the wait staff try to anticipate your needs prior to your even realizing you have a "need." The food is delicious at the buffet with theme nights to offer additional variety over the usual fare. The specialty restaurants are varied enough to offer both alternatives in food and scale of atmosphere. I did not try the French restaurant. The bartenders get to know your drink preferences with amazing speed. The concierge staff (Berenice) and babysitters are fantastic! The bicycle with the ceviche/guacamole/etc that made its way through the hotel was a nice change of pace. The bad:Inconsistent answers from management/higher level employees. Prior to my arrival, I emailed to ensure I would be able to utilize Hyatt gift cards for payment. I was told this would be no problem. Upon check out when I tried to use the very gift cards mentioned in the email, the front desk staff indicated their "system was down" and they were unable to immediately apply the gift cards to my folio, but not worry as I would receive an email confirmation once their system was back online and the gift cards successfully applied. Two weeks past with no email. I initiated contact again and received a response indicating they do not accept Hyatt gift cards. This would have been good to know during my initial correspondence. There were a few missteps with service beyond what is mentioned, but the service staff did a good job in recovering. I wasn't going to leave what I would consider a less than stellar review as I know these things can impact hotels and my stay was several months ago. The reason I am leaving this review now is that I received a phone call that woke me from a dead sleep from "Sergio" after 10:30 pm on a Wednesday...approximately 12 weeks after my stay. He said he was going to make things right with a gesture of goodwill. I'll spare you the details, but at this point you can guess that I have yet to receive email confirmation from anyone following the phone call I received two weeks ago. The only rationale I can think for this sputnik type of a delay is that the hotel must have heard from corporate regarding my inability to use the gift card. Prior to my leaving this review, I reached out to the hotel via email to convey that I hadn't received any additional follow up. This correspondence was over a week ago and I haven't heard anything from the hotel. I feel this is a learning opportunity for the hotel to improve. From the guest's perspective, it sullies the experience of having a good time at the resort only to be told something completely different upon checking out, leaving you with a bait and switch feeling. I have been to this resort prior to this visit and it was wonderful. Overall, I find myself conflicted with this most recent visit.

Greater London, United Kingdom
2017-10-03
 Beautiful Maintained Property With Gorgeous Views
We stayed at the Hyatt Ziva for 7 days. It is a beautiful maintained property with gorgeous views and clean beaches. They have a great selection of restaurants and bars. You literally do not have to leave the hotel! Our personal favs were Tradewinds for breakfast, Lorenzo's, The Moongate and Bastille's. The canteen is not the greatest, especially if you are not a pork eater. The breakfast selection is not that extensive despite the size. It is not a big problem as Tradewinds does make up for it. We didn't go back to the canteen for the duration of our holiday after 2 bad breakfast experiences. We were delighted to receive an upgrade to the Turquoise Tower - our Butlers Diana and Julio were extremely helpful. However the room was not cleaned properly by housekeeping. The bed and pillows smelt stale, we had to request new pillows twice because they smelt so foul - at times unbearable. The mattress was uncomfortable, but that is down to preference. In general the room in the Turquoise Tower was a lot bigger than a standard room and decorated more luxuriously but the Butler service really does make it more exclusive. I did not feel pressured or obliged to give tips - the servers were very pleasant and personable. Overall we had a wonderful stay at the Hyatt Ziva - I would definitely recommend it. We hope to visit Cancun again next year and we will definitely be coming back to the Hyatt.

Sydney, Australia
2017-10-02
 Holiday in Paradise
What a wonderful experience, holidaying in Cancun @ the Hyatt Ziva.An all inclusive resort with plenty of options for food, drink and activities, you can even swim with the Dolphins.Lots of very friendly staff that create a relaxed enjoyable environment. Great family holiday destination.Some of the staff worth a mention:Ovidio at the Pool bar - Outstanding service and abilityUlises our Butler, great communication and assistanceJorge at the pool, served us daily and always happyHiromi at the buffet always welcomed us and was happyPablo & Louis at Bastille restaurant - great serviceEmilio the chef at the Teppanyaki restaurant - outstanding

Dallas, Texas
2017-10-02
 Anniversary Trip
We recently spent 5 days here for our anniversary. Also friends proposal. The resort did an outstanding job of accommodating special request. The staff was off the chart friendly and willing to help. Food was good at most dining options. Facilities were very clean, from the pool to restrooms. Spa was amazing. There are 3 options of buildings for rooms. We saw all three, and friends stayed in the price level above and below where we stayed. We were in the tall tower. More expensive rooms were not really that much better than the less expensive rooms but, the top priced rooms come with privileges like roof top bar pool and spa facility access. But, the other pools are really way better with swim up bars and Jacuzzi pools. If you do any activity in the spa, you get access to the spa facilities for an hour, and its inside, so in Cancun, outside is where you want to be. Beach access is good, and two options with either surf/wave action, or calm protected beach.

al
2017-10-02
 "Second stay in Turquoise Tower"
My husband and I had a 5 night stay at the Turquoise Tower @ Hyatt Ziva Cancun. We were there September 21-26. This was our second trip to this amazing resort this year. We really enjoyed the rooftop adults only pool. The servers, Rubelsi and Irma, were the best. This was the second time that Rubelsi has been our server as he was at the pool we frequented when we were there earlier this year. He remembered what we liked and made sure we always had plenty. Irma made sure we were taken care of as well. She made the most refreshing non alcoholic drinks. They were made out of fresh fruit and mineral water. You could tell these two enjoyed their job and made you feel like you were family. Roman picked us up at the airport. We loved Roman from the first time we were there. He went out of his way to meet any of our needs. We consider him a friend and look forward to visiting with him again when we return. The only complaint we had was our butler, Manolo. The first day our tablet would not work. He told us he would get us a new one, but three days later we still didn't have one. We didn't see him for two days. On our last day we were finally given a new tablet. We had asked about it everyday. Jesus offered us a complimentary spa treatment to make amends for not having the tablet during our stay. I did a body wrap and Jyessica was great. I really enjoyed it and loved the fact that she didn't try to up sell you more products or services. The spa also had a hydrotherapy area that had several hot tubs and pools as well as a sauna and steam room that we enjoyed very much. There was also a plunge pool (very cold) that was exhilarating after a few minutes in the sauna.

NJ
2017-10-02
 Hyatt Ziva Cancun - Feb Getaway
I would highly recommend this resort for its service, location and beaches. The ocean water was crystal clear and the sand was powdery white. The specialty restaurants were accessible daily even with reservations without limitations. There are a variety of eateries throughout the resort to satisfy just about any craving. The spa was spacious and beautifully designed with vast views of the ocean. This will definitely qualify for a return trip.

Miami
2017-10-02
 Pleasantley surprised!
Didn't know what to expect at this property but wanted to try it out since I read all the great reviews. I was pleasantly surprised at how nice the property was. IT was big and offered a lot of space along with various pools and beach areas. The rooms were also nice although I thought the bathroom was a bit tight it was still nice as they have remodeled them and it was comfortable. AC was cold and the Wifi worked great! With respect to the food the property had lots of eating option and snacks but the Candy shop and the Coffee Bar take the cake! Was really nice to see that as part of the property. The food overall at the restaurants I didn't eat at them all but at the buffet I though tit was mediocre. Lots of selection but the quality seemed to lack especially in the meats. Aside from that, the place is nice, has a great location close to town and should fit the need of most people looking for a nice resort. The one thing to now about is that there are a lot of families and kids on property so was a bit annoying with the kids screaming and running around if you wanted some peace time. However, they do have the Turquoise tower which is Adults only so would recommend you do that tower if you wanna stay away from the kids and want a bit more peace and quite. Overall, I was satisfied with the property and would stay again.

San Antonio, Texas
2017-10-02
 Fantastic
Great hotel, great beaches, great food, great location! An enormous amount of activities, you'll never be bored!!! The staff of this hotel will make you feel like you're the most important guests they've ever!!!More

User
2017-10-02
 Romantic Getaway
We stayed in the Turquoize Tower, which is for adults only. We were promptly picked up in a private SUV at the airport, and taken to the resort, which was about a half hour away. Upon arrival, everyone we encountered was incredibly accommodating and friendly. As we checked in, we were assigned a personal butler, to take care of anything we needed. Our room was top notch, absolutely stunning with an incredible view of both sides of the resort. (we were in a corner room) At the pool, we had another butler, Damian, who provided the best service we had had at any hotel on any vacation. He brought us waters, sprayed us down with aloe, washed our sunglasses, and even went to purchase a float for when we went into the ocean. Upon returning to our cabana, he was waiting with fresh towels for us. He made us feel like royalty! Also, at the pool, the beverages were served by a sweet woman named Ada. She learned what we liked and we never had an empty drink. Half way through our trip, my wife received a massage from Liliana, who provided a relaxing swedish massage. She even went above and beyond...after massaging her hair, she braided back her bangs and put it into a bun... She knew she'd be back down at the beach and this small gesture was so appreciated. All in all, the best vacation ever. The staff at this resort are the highest of quality, character, and service. We will be back many times after this experience!

Atlanta, Georgia
2017-10-02
 Excellent service from the heart
We absolutely loved our stay at the Hyatt Ziva Cancun and would go back in a heartbeat. I always appreciate the more detailed reviews when doing my research, so here are some thoughts on our trip:Service: The service was exceptional. We were always acknowledged us with a smile and a friendly "Hola" and the service at the restaurants and bars was efficient and attentive. Before our trip I emailed the concierge about an upgrade, and he asked if we were celebrating anything special. I mentioned my birthday, and when we arrived there was a banner on the door, balloons, a decadent slice of cake and a bottle of wine. Room: As Hyatt Discoverist members we were upgraded to an oceanview room which had an amazing direct ocean view. We loved sitting on the good-sized balcony and listening to the waves crashing, so soothing. The room itself was clean and well-appointed. It wasn't huge, but it worked for the three of us as we didn't spend much time there except to shower, change and sleep. The large shower had good water pressure, with both a rainshower head and a detachable shower head. The sofa bed was small and hard, but our kid didn't seem to have any issues sleeping on it. The bed was pretty comfortable although the pillows were a bit flat for my taste, but I still slept fine. Wifi worked well. Kids Club: This was an absolute godsend! Our preschooler LOVED the kids club and wanted to spend the entire day there. He literally woke up asking if he could go to the kids club. I'd like to give a special shout out to Caro, Maria, Valentina, Karen and Karla who cared so wonderfully for our kid, allowing us to actually have some adult time and relax. In addition to the mini-water park and kiddie pool, they have a full schedule of activities (see attached), take the kids on "field trips" around the resort (including stops at the irresistible dessert shop), and will feed the kids lunch and dinner if you like. Open 9:00 a.m. to 9:00 p.m, it's perfect for younger kids (age 4+ for drop off, although they have "family time" hours for all ages where you can accompany your kid). Food: We thought the food overall was pretty good, and we liked that reservations were not required. I believe all of the restaurants except the Mexican place on the beach are air-conditioned, so it was nice not to have to worry about bugs or melting while eating. Our favorite was the Mercado buffet, which had enough options to satisfy all but the pickiest of eaters. Every night had a different theme (Brazillian, Mayan, Asian, etc.) so it wasn't too repetitive. We liked Tradewinds for breakfast, but our dinner experience was mixed (hubby liked his steak, but the lobster bisque and octopus were decidedly not good). We tried the Asian restaurant for apps and sushi (not the hibachi) and it was fine -- not spectacular, but not bad. I actually thought the sushi at the buffet for Asian night was better than the Asian restaurant. We liked the Mexican beach restaurant - the octopus was so good we had two servings. The cafe and the dessert shop were also great. We also appreciated the 24 hour restaurant which offered a small assortment of cold and hot foods, bread, fresh fruit, desserts, etc. around the clock. It also had a self-serve beverage station with soft drinks and alcohol. We were glad to see that the buffets appeared to be well-attended, with the hot foods staying hot and the cold foods staying cold. We did not try Chevys or the Italian and French restaurants. Pool/Beach: We spent a decent amount of time at both the pool and the beach. Thankfully we did not have to play the stupid get-up-at-the-break-of-dawn chair reservation game as there were always plenty of loungers and shade available at both the beach and pool. The main pool was clean and gorgeous, with multiple levels and sections so it never felt crowded, even with those of us who brought pool floats. We didn't spend any time at the pool on the opposite side of the resort, but we walked through once and it looked pretty chill. The main beach was lovely and private, with soft, white sand and relatively calm water. The first day the water was crystal clear. However, we had some storms after that which churned the water up some -- but it was still warm and calm enough for swimming/lounging. The resort offers a big water trampoline, a water climbing structure, a few hammocks in the water, and free kayaks, paddle boards, boogie boards etc. They were all fun to use and it was cool to try stand up paddle boarding for the first time (it is definitely harder than it looks, btw!). We never had any problems getting drink service at the pool and the beach, and the wifi worked well enough at both to Facetime family back home. Activities: In addition to the pool and beach, we checked out the gym a few times and also took some of the fitness classes. The gym, which never seemed crowded, was nice and clean with updated equipment, towels, water bottles and a shower in the locker room. Another shout out to Astoreth who led the pool spin class and the yoga class overlooking the ocean -- both were very enjoyable. Every night at 8:30 p.m. they had shows in the theater area outside of the main lobby. We saw part of the circus show (think Cirque du Soleil style) which was pretty cool, but it ran past our kid's bedtime so we had to leave early. The other nights the shows got rained out. As we have a young kid, the lack of nightly entertainment didn't really bother us, but something to keep in mind for those seeking more lively nightlife. There were several bars and multiple lounge/seating areas around the resort, so we could always find a nice spot to chill or just take a break.

User
2017-10-02
 Perfect hotel - מלון מושלם !!!
It was a perfect and beautiful hotel where you could think of every detail.There I slept for three nights and my boyfriend and I enjoyed every moment.No need to leave the hotel.The rule included, cocktails, food, restaurants, a coffee shop and a sweet room and desserts.Excellent service, spacious rooms and stunning views.Very suitable for couples on honeymoon.The hotel has a dolphin pool, several pools and two beaches.The price is exactly the same.מלון מושלם ויפה ממש חשבו שם על כל פרט ופרט.ישנו שם שלושה לילות אני והחבר שלי ונהננו מכל רגע.אין צורך לצאת מהמלון.הכלל כלול, קוקטיילים, אוכל, מסעדות, בית קפה וחדר מתוקים וקינוחים.שירות מצויין, חדרים מרווחים ונוף מהמם.מתאים מאוד לזוגות בירח דבש. במלון יש בריכת דולפינים, כמה בריכות ושתי חופים.המחיר בשווה לגמרי את התמורה.

User
2017-10-01
 Turquoise Tower stay
My wife and I just had a wonderful 6 day 5 night stay in the king sky room in Turquoise tower @ Hyatt Ziva Cancun. We have stayed all around Cancun at other 3 diamond and 5 star adult only all inclusive resorts. We feared that the size of the of the Hyatt having 500+ rooms would be crowded. We We feared that because the Hyatt allowed children in certain sections that there would be screaming kids everywhere. To our amazement, our fears were negated.This property is very well played out and gave us the impression that we had the whole place to ourselves. With the 2 beaches and 3 pools, there never seemed to be a crowd. Meals were easy with so many restaurants to choose from. The staff was by far our favorite and most attentive. Our room came with a personal butler named Alan. Alan went out of his way to make sure our stay was perfect. He had an amazing attitude and presence that let us have no worries and completely relax. I personally gave him my contact info and told him to let us know if he ever leaves to contact us and we will stay where ever he ends up. A true professional!If you plan on using the hotels private transportation, I recommend asking for Roman. In the past I have always used a taxi or private van. Never again. Roman was so knowledgeable of Cancun and super friendly. Would love to get him home with me as my private driver.My wife and I had a blast. Very rare that we revisit a resort. We will be back!

Corona del Mar, California, United States
2017-10-01
 Pampered Get Away
I travel for a living, rather my job brings me all over the world. I have been many times to Cancun and Cozumel no less than 4 Times each. Last trip to Cancun was to the Zilara, which we enjoyed greatly. Was concerned that the Ziva would have too many kids as I was seeking an adult vacation. Fortunately, the Ziva met the “ask”. Simply perfect. The property is sprawling, but in a good way. With 2 beaches, 3 pools, 10 restaurants, and 4 bars. All top notch and plenty of variety. Scuba and water sports available on property. Tour desk, car rental, atm, and nightly entertainment. All inclusive with the exception of Upgraded alcohol and Lobster. Full gym with tons of cardio equipment including ellipticals, treadmills, and stair masters. Free weights and an assortment of machines and two functional workstations. Plenty to do. Really need 4-5 days to do everything you might want to. And this is outside of a tour to the Cenotes, Tulum, Chichen Itza, Isla Mujeres, or Cozumel. Add another 3-5 days for that. We stayed for 3 nights in the Turquoise tower, an adults only tower with a lavish spa on the first floor. Private elevator straight down. No need to ever change out of your Spa Robe. Amazing facility with steam and dry saunas. Hot and mild jacuzzi. Cold plunge pool. Excellent spa treatments. I had the 80 minute massage which was world class.Views from the room were tremendous. Rolling waves turquoise oceans. Pool, beach. Amazing. Not hating on Hawaii, but I’d take Mexico over it any day. Cancun is a City, for the Island feel, Cozumel. There are three towers Pyramid, Club, Turquoise, In Oldest to Newest order. If u like dolphins, pyramid tower is the one. Families, choose club. Adults Turquoise. Club and turquoise have best views. The higher the better. For the Turquoise Tower, the rooms are very modern equipped with a tablet through which you can order room service or your private Butler. jacuzzi on the private balcony. Outdoor couch. Privacy ensured, while maintaining an amazing view. I slept on the couch the last night to the sound of the waves and a thunder storm. Very rejuvenating. Butlers Joaquin and Diana were always there anticipating our every need. Prepped a special surprise decoration for my wife’s birthday with an iced bottle of Champaign. Stocked the bar with our favorite drinks and alcohol. Made a good recommendation for a day trip to Isla Mujeres. Just top notch service served up with traditional Mexican hospitality. Staff universally well trained and pleasantly gracious.All in all a great all inclusive resort for a quick get away or a longer stay with the family. If you are a Hyatt Globalist, don’t forget to mention, they take special care of you if you are. We are scheduling a return visit next June to snorkel with Whale Sharks. They guarantee it!

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