Amazing Visit (Staff, Food, Drinks, Relaxation)
We came to the resort to celebrate an anniversary and it was simply amazing. From the moment we arrived until the moment we left staff was attentive and went out of their way to make the trip wonderful. Gay Friendly- we are a gay couple and are always a bit wary before a trip about how people will treat us and I will say it was refreshing to see how embracing the staff was and how special they made us feel.Upgrading to Suite- We ended up upgrading to the tierra suite and it was super awesome to have an extra room to hang out and bathroom (especially because we have slightly different sleep and wake-up times). I also found the access to the aqua lounge to be great b/c it was the place you could really get creative with drinks and have something specialty made for you. Finally, it gave us access to cabanas everyday which I found came in extra great when it was super hot, when it rained one day, and when we just needed a break from the sun. It was our first time here so I have no comparison point about regular room or suite but it was just awesome so if you can I would recommend. Food & Drink- we were impressed with every restaurant and again both the delicious food and also the amazing service. We would simply tell them what we were celebrating and they would find a way to make us feel special. I would definitely recommend MB as a repeat restaurant if you are there several days. The breakfast buffet was also great b/c you could eat and wake up to the day at your own pace. We did room service once for breakfast and called the order in the night before and it came right on time. All in all we cant wait to come back again. It was certainly the calmest and most relaxing trip we have been on. We live in a big city so didn't feel the need to have a club atmosphere but did find this one night when we stayed up past 12 at the lobby bar/club.
Heaven on earth ❤️❤️❤️
We spent 2 weeks in this amazing resort and I can honestly say, this place stole my heart. Breathtaking views, exceptional service, excellent restaurants and bars, amazing spa, gorgeous beach and 7 pools. The staff is something out of this world, never seen anything like it. They are the heart of this place and I can't praise them enough. Valerie, Antonio, Eli, Manuel, Ale, David, Marco, Ashley, Gloria, Rosie, Luis, Jeffrey, Luiz, Kevin, Wilbert, Diana (just mentioning a few names) and all the others, they are simply the best ❤️❤️❤️ We traveled 23 hours to get here and hands down it was the best vacation ever, I would give this place ten stars if I could. This resort is something you need to experience ❤️❤️❤️
We were there the end of September! Live Aqua was beautiful and relaxing! All of the little extra things that the staff do for the guests is really great!! The food was excellent, the drinks were good! I cant say enough good things about it! This was my first trip to Cancun, first stay at an all inclusive and I will be back!! Beautiful views, beautiful rooms. Excellent service! We even got to participate when they did a baby sea turtle release! If in doubt, choose Live Aqua, you will not be disappointed!Shared my pictures last night with a friend and they are planning on going now!
Amsterdam, The Netherlands
A few relaxing days after an Ironman
We went there with my girlfriend after the 70.3 Cozumel Ironman and it was heaven on earth, no better place to relax. The staff is very helpful and friendly, the food is amazing, the rooms were nice and very clean. No downside I can think of. And no kids around as it is over 18 years old only.Highly recommended!!!
I went with a group of girlfriends to Live Aqua resort last week and we had a great time. The food and service was great. Everyone was so nice. I have been to many all inclusive resorts but this one had the best food!. Many resorts I have been to the food was hit or miss. Valerie the public relations manager made our stay even better. She was always there asking us if everything was ok? She invited us to a special Chef dinner that was superb! Our room was great! It was Oceanfront on the 9th floor. Our first room we didn't like but they quickly changed it. I plan to return again in the future.
Charlotte, North Carolina
Come hungry, leave hefty
This resort is top notch. The food is over the top! Plan on gaining a few pounds if you stay here. After dinner go see Cynthia in the bar area in front of the MB restaurant for a flaming Mexican coffee. The accommodations are lovely and the views are spectacular. This was our second trip to the Aqua and we will be back again.
Ayr, United Kingdom
Staff make the place!!!
Stunning location right on the beach. Amazing views with excellent food in every restaurant you can't go wrong whichever one you choose, If you are lucky you might get the singing waiter in the MB restaurant! The staff are definitely the stars of this hotel and made our holiday one of the most relaxing we have ever had!
Chicago, United States
Very relaxing trip that was a lot of fun. I would definitely recommend this resort to anyone looking to relax in a tropical location. The staff was also very accommodating. They took care of anything you needed.
This was our second trip to this hotel and, once again, it does not disappoint. Food, service, rooms, everything is fantastic! We highly recommend this hotel for a wonderful vacation. One problem with some noisy guests and the hotel spoke with them and when they checked out, no one was put in the rooms on either side of ours. Love this property!
The most amazing resort
I would definitely return for an extended vacation. It was very relaxing and beautiful. We stayed her for my cousin's wedding, which was one of the best weddings I have every attended. The staff went above and beyond to accommodate our every need.
Lake Bluff, Illinois
Classy and Clean
This hotel is for folks looking for a relaxing and upper scale getaway. Our group of 100 (incentive trip) couldn’t had been more delighted. The rooms and hotel, in general, were immaculate and the entire hotel smelled fragrant of aromatic essential oils. Very nice. The food was outstanding as there must’ve been several creative chefs on staff. Food fresh and full of flavor. Foodies, you won’t be disappointed. Promise. The staff: Every single staff member looks and acts professional and acknowledges you as you walk by. Very courteous and very organized given that we had a large group which had to have a last minute change of plans for dinner due to an approaching hurricane. The evening was seamless. High end shopping directly across the street. One hundred happy customers. What more can I say.
With a few days of business booked at this resort, Kim and I decided to take advantage of already being in Mexico and extend this trip into a part vacation as well. As they say, you can't control the weather, so we made the best of the first few days when it rained by getting familiar with all this resort had to offer indoors, and shop across the street at the great shopping at the fashion plaza. After the skies began to clear and the sun came out we really began to get an appreciation for all Live Aqua had to offer. Great room with a fantastic ocean view, awesome friendly staff in every corner of this facility, and great food in very vice restaurants ... we quickly made up for lost time and enjoyed every minute. Special thanks and a very high praise for Mauricio who worked in Siete and Azur for breakfast and lunch who always made us laugh and knew exactly what we wanted after day 1. Oscar who was our primary breakfast man at Siete who was amazingly attentive and friendly all week. Ashley who couldn't have been a bigger help around the cabanas and lounge beds, even hand writing out a list of movies and times that we could potentially see during our rainy days at Cinemex across the street (whatta guy). Ale who was so quick to serve and as friendly as she could be to Kim and myself. We actually got hugs and heartfelt goodbyes from each of the above mentioned, which was so moving to us. There are too many others to thank and mention from the barista making Irish Coffees, the super happy smoothie guy our singing waiter on the MB's patio, bartender's and room staff who ensured we had a fresh turndown service along with a new stock of M&M's every night. We can't recommend it enough. Live Aqua is spa-like through and through, extremely well managed and run and true pro's! They even prepped for Hurricane Nate with class and ease (thank goodness it mainly missed Cancun)!Go. Enjoy. Relax. ...... Told ya so!!
OMAR the waiter at SIETE was great. Highly recommend OMAR. He is very knowledgeable of local tastes and recommends to you what you should order. We love OMAR! OMAR went over and beyond and he didn't have to.More
I've been to Live Aqua in the past for a girls trip; for my honeymoon, I thought it would be fun to take my new husband to a resort I had enjoyed in the past and thought would be a worry free experience. I had doted on this resort as being luxurious, how they had great customer service, and how the food was amazing. Unfortunately right from the start our expectations were not met. At check in we were told they did not have any king rooms available, despite choosing a king bed online when booking. Mayra stated that the bed choice was "just a request." She stated that a large group has checked in before us (I believe there was a work conference) and they had already given away the king beds. We told her it was our honeymoon and we wanted a king bed. Could they upgrade us to a better room? Surely there was a room with a king bed available in this giant resort. It's off season after all! She just kept saying there were none available. We weren't going to leave until we got a king bed. Mayra walked away and talked to someone, and managed to "find" us a room with a king bed...finally. Room 1005. It was near the end of the hall and has a nice ocean view as I had booked. The room was clean, however they never did anything special for us related to the honeymoon. No rice art or romantic run with candles or flower petals (as I had enjoyed during my last visit despite it being a girls trip lol). We waited day after day for the rice art, and even saw the maids writing welcome messages in rooms down the hall for us, but we never had that luxury. I was disappointed that I had bragged about this neat feature and my husband never was able to see it for himself. The meals were also sub par. I remember the food tasting amazing when I came here 2 years ago, but this year the meat was chewy or fatty at all meals, and I felt like other patrons were receiving better service. At MB we were seated outside,with another young looking couple of course, even though there was only one table occupied in the main dining room at the time! I wanted to move inside, but we liked the waiter we had, so we decided to tough it out. It was hot and I was getting bit by mosquitoes, so I really didn't enjoy the "nice dinner" I had also bragged to my husband about. I feel like we were treated like second rate citizens. I'm not sure if it was because I booked the stay with points through Chase Ultimate rewards, if it's because we look young (we are 29 and 35 though so not that young), if it was because we were not part of the large group, or if it was because we only stayed for 2 nights (1 of 3 stops on our honeymoon). At check in, the concierge had written next to my name "short stay," so that may be why we were treated as a low priority. Whatever the case may be, I had high expectations since I had stayed here in the past with a positive experience, but my expectations were not met and I could not be more disappointed. I was also super annoyed by the constant push for the time shares that came at check in and by other random individuals during the stay. On a positive note, the beach is beautiful, it's all inclusive (even though the liquor drinks we had sucked...margarita and rum punch), and all of the waiters we had were awesome! Make sure to tip them. One of them told us the resort only pays them $3 USD per day. Not sure if this is accurate, but they are very deserving of tips and I saw on many occasions nobody leave a tip Not sure if we will ever be back...
This hotel was excellent, the restaurants offered delicious food specially MB restaurant something new to try and the seven buffet for breakfast huge and delicious they have everything you need to start the right way your day.Pools great and spacious superview to the ocean, we rented a cabana at the pool and included a foot massage for two.The room beautiful very modern and with all the aroma therapies and the ocean view was the best in all the Caribbean.But most of all the people working at the hotel are humble and very service oriented they are ready to attend any needs you have, specially Valery at customer relations.Look forward to come back next vacations!
Would stay again in a heartbeat!
Wow, what a resort! The staff are friendly and can't do enough for you, especially the waiters/ waitresses and housekeeping. The selection and quality of food on offer was wonderful (even when ordering off the room service menu at no extra cost!)The pool had plenty of space for all guests. The spa and treatments were brill (please take Mexican money for treatments in the hotel or card).We upgraded to an ocean front room and it was worth it as we were facing the ocean straight on rather than from the side. The decor was modern and the rooms are spacious.The scents used around the hotel bring such a relaxed atmosphere that after your stay you return home feeling ready to take on the world again! Highly recommended!Finally, the hotel taxi to the airport was much cheaper than the airport service so worth checking out for both ways!
best time ever!!
let me start by staying that if you're looking at this hotel reviews and deciding whether to book this hotel or not, you can now stop here, this hotel is amazing!if your looking for a professional adults hotel with the best views, I can not advise you any stronger.me and my girlfriend had 12days blast here, the view from the rooms are amazing and the staff there is what makes this hotel amazing, thank you so much for showing us a good time, #holidaybluesspecial mentions to Valarie-PR, Wilson-Varenna Italian,Cesar-breakfast and finally Ricardo-Mb restruant
My husband and I had a wonderful relaxing time while staying at the Live Aqua. I’ll touch on the pros and cons:Pros: friendly staffGreat ocean view roomComfortable bedGreat beachNever had to search for seating on beach Good food and mixed drinksNo reservations needed for mealsCons:No door on the toilet area in roomInconsistency with buffet availability Pool area can become very crowded Reserving of chairs at pool area very noticeable Sections of the resort are closed to other guests when large groups are there(pool area)We found this resort to be a nice layout as well as close proximity to shopping areas. The staff was hands down the most friendly we have encountered in all our trips to Mexico. Would definitely return!
40th Birthday Trip
Just checked in Disappointed they could not get our party of 8 close together without charging us $200 per couple, even though we are under the same reservation. Hopefully the hospitality improves. FYI. Rogelio has been great since we came in though. I will add to the review as the week goes on.
London, United Kingdom
The Hotel is beautiful although does need a bit of updating, we spent two lovely weeks at Live Aqua the staff are such an asset to the Hotel, they are very friendly, helpful and nothing is too much trouble for them. The rooms are very nice, spacious and have everything you need and are cleaned everyday. The food is very good our favourite Restaurant was MB the food there is excellent would definitely recommend eating there a couple of times if you can. The highlights of our visit were meeting such lovely people and we would like to say a huge thank you to Valerie who is the PR Manager for checking up on us and making sure we had everything we needed and for inviting us to a lovely Chef's tasting meal on our trip. Also to the fantastic Pool Bar staff Alexis, Pita and Luis who entertained and looked after us for the two weeks we spent at Live Aqua. This is a very special Hotel and we hope to be back in the future.
An Awesome Choice in Cancun!!!
My wife and I celebrated our Anniversary for a week at Live Aqua. We had a most enjoyable experience. We thoroughly enjoyed the hotel and amenities, but the best part was the very friendly and helpful staff. Very Fun!More
We are two days into our stay, and I am already looking forward to my next visit! MB restaurant is fantastic, especially the habenaro soup, beef steak, and garlic shrimp, and our server Luis was spectacular. At the bar on level P (forgot the bar name) the server Cindy is so sweet and wonderful. She also made Irish coffee that was set on fire! Hidden Garden is lovely, Sea Corner has amazing ceviche, and the pools are out of this world. So much fun!
We just love it . Can't wait to go back again . The Spa is almost perfect, but I realize at the end that a guy was also mix with our group. It's kind of awkward. Anyway, I love hard massage but my therapist maybe she's tired already, so she don't have energy anymore. For me it's feels like she just putting oil on my body. I don't feel the massage at all. But overall, the staff are very nice . Very friendly.
We accompanied a friend who had been to Live Aqua several times before and recommended it as a good place to have a mother-daughter reunion for 7 of us. We were treated like royalty! Everyone remembered our friend and treated us like family. The site and facility are gorgeous, the food varied, healthy and delicious, but mostly the service was unparalleled. Every single person we encountered was cheerful and seemed genuinely happy we were there. They also seemed very happy in their job and were very good at what they did from servers, housekeepers, concierges, chefs and even groundskeepers. I will definitely go back with my whole family the first opportunity we have!!
Gastonia, North Carolina
Live Aqua Cancun
Great travel agent who assisted me in finding a single rate. Easy click travel. Air travel was without an issues at all American. (air fair to expensive though.) Live Aqua was awesome, food was good, staff was great and really excided my expectations. Rooms were large and very clean, I loved the rice art. Facilities were great. I do not have one negative thing to say and cannot wait to go back.
Martha's Vineyard, Massachusetts
I returned to Live Aqua this time with my two 20 something daughters, their two friends and their moms. 7 women in all. Those that worry that there is not enough night life should know that our 4 daughters... all in their 20's found no reason to leave the resort at night and had plenty of fun into the wee hours in the Egos Bar and then room service. I want to particularly give a shout out to Alexis at the swim up bar for always challenging the girls to a game of Jenga or going out of his way to liven up the party. He truly is the King of Jenga....even if his winning streak was broken. I am a repeat guest at Live Aqua. I had been to many All inclusives prior to my first visit and I found the difference between LA and the competition to be startling. LA is relatively small, yet has 7 restaurants with food that is gourmet style and made to order. The staff regularly engage with the guests, listen to what you want and do their best to make your stay perfect. Several staff that stood out this trip were Marysol, Jorge, Andres around the pool, Valerie, Jimena, and Fernanda in guest relations, Cesar and Marco in Siete and General Manager, Alfredo Santamaria who along with Valerie have warmth and personal attention to the guests and staff that shows a leadership style that is appreciated by all they come in contact with.If you are new to All inclusives or you want try a new one, this resort is a must. At least once....many of us choose to return again and again. But even if you only go once it will likely be your new standard of excellence.
North Ridgeville, Ohio
Best service you could imagine!
We returned to Live Aqua for the second time to celebrate our anniversary. Just when we thought it couldnt be more perfect, it was! From check in to check out, we were amazed. The food, rooms, pools, beach and service exceeded all expectations. We are planning a return next year!
I wish the ceiling didn't leak
Nice resort. Check-in was great. We agreed to listen to Vacation Club in exchange for steak and lobster dinner, and considered purchasing, but in the end decided against it. The steak and lobster dinner was not good, but the concierge offered a massage instead, which was great! The beach was nice and the pool was great. There were MANY wonderful people to chat with! The drinks were very good. The biggest ISSUE we had were LEAKING CEILINGS. When it rained, the lobby leaked, the restaurant we went to had leaks (I nearly fell), and our bathroom ceiling leaked, 2 nights in a row! We were told it was dealt with, but it wasn't. That was disappointing.
Union City, New Jersey
30th wedding anniversary
We very much highly recommend staying at this hotel. The restaurants here are extremely high quality food with amazing service. There was a restaurant in particular named The MB Restaurant where the attention to detail, food and especially service was beyond everything you could imagine. The manager Karla Gaxiola ,Chef William and servers Juan, Cesar, Ignacio were exceptional! The executive Chef Cesar Germain, Chef Carlos and servers Mauricio Chable and Constantino Meneses in the Azur Restaurant which the Mediterranean restaurant was incredibly delectable. Our pool server Roosevelt Lopez Machin was great! A special thank you to Valerie Van Rooij for making our stay a memorable one!
I gotta say the resort was disappointing for me. I really was looking forward to being there. I would say It was just “ok”. We checked in and started to our room. But the smell in the hallways from the essential oils was offensive. So many different ones melding together was unpleasant and if you have allergies, you can’t bear it. That needs to be toned down for sure. The room had a great view as it was ocean front, but it was so cramped with furniture. The sliding door to the balcony had a constant wind whistle no matter how it was shut and locked. The pools were nice and service was good. I liked that you could order food by the pool. The drinks were good as well. The music was horrible. I would expect happy, tropical music but they played zen or elevator type music. Kind of a downer. I also did not appreciate the pool smokers. I think smoking while in the pool should not be allowed. There were designated smoking areas that some did use; but a particular group chose to ignore and no staff addressed it. We asked if it was a smoking pool and were told by the guest “it is now”. The restaurants were very good and we enjoyed the variety. I have stayed in other resorts in Mexico that were so much nicer than this one. Sorry but Live Aqua is one I would not recommend.
My Husband and I spent a week at Live Aqua. From our first step inside the service was 5 Star. All the staff was delightful and the food was outstanding. Jaime and Tomas at the AKA Bar are the BEST. Breakfast at SIETE / 7 Restaurant was Fabulous. The buffet provide a variety of options. Lunch and Dinner at OZUR was unbelievable delicious. The chicken will melt in your mouth. The foot massage was a great service that we looked forward to every day at poolside / Cabana.
Amazing service and wonderful friendly people!! My husband and I spent a week at Live Aqua and we loved every minute.
The incredible service is outstanding! Also, you can tell the staff enjoy working at this hotel because of the friendly and enthusiastic staff. We loved the pool service by Alejandra and Aminael as well as the concierge Luis who gave us so many helpful tips about places in Cancun and important events in the hotel. The restaurants were incredible! The food was outstanding and of course the service as well. It was so relaxing and the food was very healthy and fresh. There was music every night such as a live Cuban band or piano music. We also loved being by the beach. Everything in the hotel is close. The seafood restaurant and the beach bar was staffed by wonderful servers. Everyone was so kind and really happy to talk with your or give you a suggestion. It felt like I was visiting my Mexican friends!! I have visited many hotels in Mexico and I must say this was an incredible place to go and relax with amazing service. Please visit this place and enjoy every moment!! Rosy and Erik:) GRACIAS!!
The Live Aqua is a great place for a vacation! it was a girl's trip! The bartenders and waitstaff were exceptional... Loved the coffee station presentation as well as the coffee... The drinks were a bit watered down, small variety of premimum and only available at certain bars. The food was okay... Some places better than others... The "club" is a bar... A club has a dance floor!The ambiance, rooms and staff makes this a good place to vacation... Unfortunately, there was a death on the beach during my stay... I believe the facility should have handled the crowd and questions better... There was a damper on all that stayed during that time... Some jester or outward concern vs... Sweeping under rug, and ssshing staff...I suggest that you read the signs "mother nature as well as the flags" dont relay on safeguards...
Had to try for myself because of all the reviews. Have to say did not especially like this resort. My #1 was the pool too much walking in water to get from pool to pool and swim up bar seperate. Poolside drink and food service was fabulous as was all the restraunts especially MB. Bigfoot breakfast is a must I have to say. All in all glad I went but not my fav in Cancun.
Annual Girls Trip @Aqua
As always the service at Live Aqua is the best. Valerie made sure we settle in feeling at home with pictures of the group on our rooms, our favorite drinks, embroidered pillows with our names and name tags outside our rooms. Santamarina, the hotel manager, always comes out to make sure we are all taken care off. The staff at the beach (Aaron and David) are making sure we always have our favorite drinks. It is always a pleasure to come back (7 consecutive years!)Chef Wilian gave us a great cooking class of their signature soup Cream of Habanero!Thanks for a great vacation!
This was our third visit back to Cancun, and our first stay atLive Aqua Resort. We had a good time, we were there at the beginning September. And early wedding anniversary trip, this place was beautiful! The scenery in the backdrop doesn't get any better than this. Upon check we did experience a little bit of an issue, they had no king size bed suite available; and could not accommodate us until following day. Needless to say this did not sit well with us as we had spent the whole day traveling and you could tell that the staff was apologetic but there was nothing they could do. Luckily the concierge was able to find us a suite shortly after we went upstairs to our room for the night. Besides that we had no other bumps along the way. We steered clear of the timeshare conversations, as we were not there to be persuaded. We spent most of our trip lounging in a cabana by the pool. They really are worth it, really inexpensive and just a better option. As the pool and the lounge chairs fill up quickly in the morning in the afternoon it's sometimes hard to find a pair of chairs together. The nice 10 minute a person massage doesn't hurt either.Before coming to live aqua, I read multiple reviews saying how friendly the staff were etc. I would have to say that only one or two people really stood out. That would be Miguel who was our server by the pool on our second day of lounging. Other than that I felt that we never received as exceptional service as we different him. The following day when we had a cabana we rarely saw our server and it was really hit and miss with the bartenders throughout the resort.As far as the food goes, we ate all of the restaurants and nothing really was that memorable . I will say that we very much enjoyed the sushi bar, and the buffet was awesome in the evening and in the morning for breakfast.
7th and Counting
LA simple gets better and better with time. This is due to their attention to their customers wants and needs. They continually shift/modify their program to best accommodate each individual to the best of their ability and it shows! Please keep in mind that the core business model is a Spa Resort though. As such, the general atmosphere is very serene/quiet. If you have expectation of foam-parties and similar activities, I would not recommend this resort for you. If you desire a sophisticated grouping of people and a Zen-atmosphere, you should be strongly considering LA. The food is also a 5-Star presentation throughout the resort. Bring your appetite and indulge day and night! And as I have always said - the staff (our dear family) is what really brings it all together for us. Each and every one of them clearly strive to make your experience the best it can possibly be. They are the backbone of the success for this amazing Hotel. Safe travels, and if you decide on LA - Enjoy! I promise you will not regret it!
Another Amazing Vacation!
We have been going to Cancun every year for 28 years and have stayed at many resorts. When we found Live Aqua that was it. We no longer even look at other resorts. This has been our 7th time to Live Aqua. It is absolutely the Best Resort in Cancun. The staff is top notch always trying to please the guests. The food is excellent with a viriety of different options to choose from. The rooms and the grounds are kept so clean. The pools are beautiful and the beach is gorgeous. The resort is located in a perfect spot for shopping. I would find it very difficult to find something to improve on as all our needs are met.
We had a great experience with all the amenities! Our nightlife was amazing thanks to the crew im Egos Bar in the lobby: José, Tomás and Wilberto! La pasamos padre con esos vatos todos los días!!! Regresamos pronto weys!!!More
1st time at Live Aqua
This resort is worth it!! This was our first time at this resort, and we have stayed at several all-inclusives in Mexico. This would have to be ranked definitely near the top. The staff, the facility, the restaurants, the pool, the beach, were all magnificent. Barbara at the check in was very friendly and made checking in easy, even offering upgrades. We chose not to take them but they were all beautiful options. We would like to mention Valerie. She was extremely helpful when we had special requests prior to our visit. We were in touch via email and she helped with our room selection. Daniel the bell boy assisted us with our luggage upon arrival and took us to our beautiful room and explained the various features of the room. Once again, very helpful and friendly. We opted out of the ocean front terrace, selecting an ocean front room. We chose that one because of the view of the ocean. The room was smaller and with a smaller balcony but we could see the ocean clearly. The terrace room had a slight obstruction on the balcony because of a longer terrace with a hedge around the railing. But that room would be great for more room on the terrace.The room was clean, smelled good, just the right size for us. The housekeeping was fantastic. We did not get her name, but she did an excellent job. We took advantage of room service a few times. It was always quick and prompt and the food was excellent. We did not make it to all of the restaurants, but the ones we did, the food was very good. The service was very good as well.Our main enjoyment was the pool and beach bar areas and Ego's where the bartenders took exceptional care of us. I am sure I have missed some names, but the ones I remember are Jose in Ego's, Eli at pool and beach bar, Pita, Alexis, Aaron, Aaron, Luis at the pool bar. They were all awesome!!!There is no way we could list every person we encountered, but the staff is exceptional, friendly and ensures your stay is worth the money. This resort is more of a relaxing resort instead of the party night life, which is what we needed. The beach was perfect! no rocks or seaweed, beautiful sand. They had plenty of loungers at both the beach and the pool. This hotel is in the hotel zone. It is right in the middle of a shopping etc.We were never bothered about a time share as mentioned in other reviews we had read. In closing we would like to compliment the general manager of this facility on the performance of his staff and we would definitely return!!!!
Highland, United States
Creating the Live in Live Aqua
We knew the resort was more laid back before going but made friends with lots of people over the 4 days. There were 6 of us, 3 couples, and most guests and staff enjoyed our liveliness and had a great time with us (I say most b/c 2 ladies did not appreciate happy friendly out-going attitudes). A few couples we met didn't realize there was a beach/swing bar or swim-up bar, so we introduced them to it (we certainly kept Eli busy!) The food was very good and as everyone recommended in other reviews, the Habanero soup at MB was Awesome. We had a few picky eaters in the group but everyone found something they liked out of one of the courses at each place. All restaurants made our (3 girls) 50th bday special with singing and nice desserts. The entertainment was good also - don't expect big production shows with costumes and feathers - but they had acrobats in pool 1 day, 3 ladies "Supremes" singing/dancing right in the shallow end of pool, good bands/music in evening and bonus...we hit the Mexican Independence day celebrations. Other than a security incident which was handled poorly, the staff was wonderful. Shout out to Eli, Manuel, Pita, Luis, John and many others for making our trip memorable. I was close to rating this excellent, but as mentioned before having to communicate to the security person by typing into a phone and then after a few minutes having to read on his ph "sorry for the inconvenience" because he could not speak it was quite disappointing. The resort is beautiful, drinks are plentiful, pools are great, beach is clean (no problem with getting chairs at pool or beach but maybe going in Sept/hurricane season makes a diff). Even having garden/tropical view rooms, we had a partial view of the ocean. I did a lot of researching and read lots of reviews before picking this resort b/c our group does not travel out of the country much so was really hoping I'd made a good choice and after staying would recommend LA to anyone considering it.
Best vacation I've ever had.
Live Aqua's attention to customer service was impeccable. We will be returning to Cancun and will stay at Live Aqua every time. The food was delicious and there were plenty of options. The presentation of the food was well done also.More
We absolutely love it at Live Aqua, we are on our honeymoon and everyone has gone above and beyond to make our time special. The staff is amazing, the pools are amazing, and you cannot beat the view. John at poolside is incredibly attentive, kind, and personable we look forward to seeing him every day. Sharai is also such a joy! Duran at the bar is amazing as well! Honestly, every single person who works here are so kind and think of the small touches that really make your trip wonderful. We are already talking about planning our next trip here, this is the first time in Mexico and we have no need to look anywhere else than Live Aqua. Thank you for an amazing honeymoon!-Elizabeth Cheney-Richard Redpath
Best resort in Cancun
This resort was amazing! If you are looking for a place that is relaxing and beautiful with many options, this is the place!There are several pools and a few of them are attached but have different water temperatures. We love the separate swim up pool. This is where I'd have to give a shout out to Alexis, Pita, Luis and Angel. These guys are so much fun and totally go out of their way for you! I miss their faces already!I also want to give a shout out to Carla in concierge, she is so sweet and fun! She helped us with all out dumb questions and even stopped to just chat. Love her!If you are looking for lots of activities...keep looking....this place is very relaxing and chill. There is always an event in the evening but not during the day.Many many food options and restaurants. The habanero soup at MB is amazing! And you can get room service anytime you want or need.I have always gone to a different resort each time I visit Cancun or Playa...no mas! I will be visiting Live Aqua from now on.The beach, service, food and cleanliness of this resort are top notch!Thanks Live Aqua for making this a great vacation!
Another Amazing Vacation!!!!!!!!
Live Aqua is the BEST resort in Cancun. We will never stay anywhere else. The staff is awesome! The food is great! The pools are beautiful! The rooms are so clean! The resort has made us feel so welcome and we consider them our family.We count the days from the time we leave until our next vacation. Writing these tips are good but hard to put into words as you must experience the feeling from the resort. Once you do then you will say "Now I know what she means" and I guarantee you will return!! Everything is genuine from the heart.
First time won't be my last.
A great experience. Service level was fantastic at all points. Everything you'd want and not have to leave the property. But shopping is an easy and safe walk away. If you go inquire about the baby turtle experience. Well worth it. Anytime I consider a vacation in the future, this will be at the top of the list.
Loved every part of our trip!!
Where do I start?! My boyfriend and I celebrated my birthday at Live Aqua and we were left impressed and very well taken care of. The staff is what makes this place so amazing. We did not meet one single person throughout the entire week who didn't greet us with a genuine smile. The front desk made our check in process fast and easy, especially after we let them know that we were starving after our arriving flight. Sarah from concierge walked us to our room to make sure we were satisfied and kindly gave us the phone number to reach her at if we needed anything at all during our stay. Siete for breakfast was our daily ritual. David Jonathan was our new best friend on the trip. He was SO attentive and kind. He brought out special crepes for us on the day of my birthday in addition to a birthday cake and song with the entire wait staff. We were also treated to special peach Bellini's that he made for us. They were so yummy (highly recommend them)! Wilbur was also super friendly and kind, when we had him for one of our breakfasts. Luis, pictured below, was also very hospitable and attentive anytime we bumped into him on our trip. Maribel and Paula at the pool were absolute sweethearts!!! We would switch off between the two for drinks and poolside snacks everyday. They both took amazing care of us. They even brought out a birthday cake, special birthday cocktails, and sang me a song by the pool on the day of my birthday. The Day Breeze and Sugar Reef were our favorite drinks. From the poolside food, the grilled chicken and ribs were our favorites. The poolside entertainment was tastefully done. Not too much and not too dead. They didn't have any pushy or loud entertainers who go overboard with convincing you to participate in activities. We didn't do any of the activities, but there was beach volleyball and yoga in the pool for anyone who was interested. Our favorite restaurant was Azur for dinner. Their menu is different for lunch and dinner. The lamb was A-mazing and nicely portioned. The dinner staff was extremely attentive and hospitable. Nice gestures like offering to take our photo and even took a photo with us as well. Sea Corner was delicious for lunch! The ceviche and tuna toast were so yummy. The view was the perfect additional touch. It's easy to miss this restaurant since it's towards the lower end of the property. Don't miss it for lunch though! MB was one of the fancier restaurants at the resort. Their food was delicious with 5-star service. They don't take reservations but the wait time was bearable. Decor, service, and food were all amazing. Yes, the habanero soup did live up to all the hype built up around it! Try it for sure! Ignacio was our waiter who was such a sweetheart and made our dining experience out to be what it was. We tried Varenna for both lunch and dinner and I must say lunch is much better. Their calzones and pizzas are amazing! The pear and Brie pizza was delicious. The wait staff for dinner is on par with a 5 star restaurant, extremely hospitable and proper. Hidden Garden was probably our least favorite dining experience of the trip. The decor and location of the restaurant is romantic and nicely done. But the food is just a bit strange. It's a mix between Indian and Japanese cuisine. I sorta wish they would stick to one or the other. The wait staff was kind and attentive, but we left the restaurant a little bit unsatisfied and hungry. The lobby level bar was nice on one of the nights we wanted to just hang out and listen to some music. The bar staff here were up to par with every other experience we had with staff in the resort. They're open late so it was nice to have this option. This was my second trip to Cancun and my stay here at Live Aqua definitely trumped my previous stay. I would love to come back again!!
Los Angeles, California
First, the staff is the best! honest, genuine with a smile and just the nicest people you will ever meet. Sara and Fernando were very helpful and remembered our names as if we were locals. The hotel is beautiful and located walking distance to some of the best places and shopping centers. We felt safe, and was able to enjoy our vacation to the fullest. They had a guy by the beach who sold us tickets to Coco Bongo which I must say was AWESOME! its Vegas on steroids:) each restaurant was just delicious with a great variety of food a drinks. Every night was a different party or theme so we never had a dull moment, We want to go back for New Years and we rarely return to the same place twice but must tell you it is well worth the $$
My wife and I recently spent 8 amazing days at Live Aqua Beach Resort Cancun for our honeymoon! It was an outstanding experience, from the moment we checked in and were given an oceanfront room. The views from the hotel room were spectacular and the room was clean and comfortable. We loved exploring the resort and trying each of the restaurants and snack spots. We personally enjoyed the a Hidden Garden restaurant because it was so romantic and the food was unique and delicious. We even got to meet the chef, who came out and shook our hands at the end of our meal. As beautiful as the resort was, it was the staff that made the experience even more special for us. Everyone was so friendly and personable. We wanted to give special thanks to Paola Liliana Juarez Araojo and Ashley Salgar at the pool for helping make our honeymoon even more wonderful! We spent our whole flight home planning our next vacation. Can't wait to go back.
2nd Trip to Live Aqua- Anniversary
This was our second trip to Live Aqua in September of 2017. We went to celebrate our 10 year anniversary. This place NEVER disappoints!! We obviously loved it the first time which is why we chose to go back again for this milestone celebration. We even brought two friends with us and it was their first time being in Cancun. The resort is immaculate, the service is next to none. The staff is on a whole other level, we will go back 100 more times just for them. Valerie is just so sweet, and so very helpful. She goes out of her way to make you feel special and "spoiled" We really appreciate you Valerie, thank you!! There are just too many names to list that made our trip amazing but I must give an extra special shout out to: Kevin, Cindy (in Eggos) David, Cesar (our special breakfast Bellini's) and both Ale's. Simply unforgettable people and we feel so lucky to have met them all.You will not be disappointed when you stay here. Don't listen to the hype on the news, its garbage. As long as we can afford to travel, we will continue to return to Live Aqua.