Real Inn Cancún , Cancun

Address: Km 5.5 Blvd Kukulcan, Cancun 77507, Mexico

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Hotel name: Real Inn Cancún
Hotel stars:
Hotel rooms: 160
Adults only: No
All inclusive: No
Restaurants 1
Internet Free! WiFi is available in all areas and is free of charge.
Parking Free! Free private parking is available on site (reservation is not needed).
Pets allowed No
Checkin: From 3:00 PM
Checkout: Until 1:00 PM

Real Inn Cancún
RATING

8.3
8.3 / 10
booking.com
4 / 5
tripadvisor

WONDERFUL




We Love Real Inn Cancún

One of our top picks in Cancún.

Offering an outdoor pool, the lagoon side Real Inn Cancún is located in Cancún, 1,300 feet from Tortuga beach and 1.9 miles from Plaza Caracol shopping centre. Free WiFi is available.

Each room here will provide you with a TV, air conditioning and cable channels. Featuring a shower, private bathroom also comes with a hairdryer and free toiletries. Extras include a desk and a safety deposit box.

At Real Inn Cancún you will find a fitness centre, a restaurant and free parking. Other facilities offered at the property include meeting facilities, an ironing service and laundry facilities.

The hotel is 2.5 miles from Coco Bongo nightclub and 4.3 miles from La Isla Shopping Village. Cancún International Airport is 13.7 miles away.




Real Inn Cancún
RESTAURANTS (1)

1
Stock Cafe
Food: International
Open for: Breakfast, Lunch, Dinner




Real Inn Cancún
MAP



Real Inn Cancún
, Cancun Map
Real Inn Cancún , Cancun address:
Km 5.5 Blvd Kukulcan, Cancun 77507, Mexico

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Reviews:


Excellent:
40%
Very good:
37%
Average:
11%
Poor:
7%
Terrible:
5%



Vancouver, Canada
2017-09-29
 Reasonable
This hotel, fronting the lagoon, not the ocean,served our needs for an overnighter before an early morning flight. The room and facilities were all first-class and the service was satisfactory, if not a little stand-offish. The restaurant food was expensive and not very inspiring. For the price and location, not a bad hotel.

User
2017-09-23
 Would not stay here again
My experience here was not good at all. From the the moment I checked in I got the feeling I was not welcome here. Staff did not seem to care much of my presence at any point. I specifically asked room from the lagoon side but instead they gave me room from the road side. They told me that maybe next day they will have something from the lagoon side but offered no instructions how I should act next day if I wished to switch. The room I got was not the room I had booked (executive). It had balcony facing the main road so the noise level made the stay very unpleasant. The room itself was new, modern & clean. But the shower did not have any warm water in it. Also there is no fridge of minibar. The common pool area they have is the best part of the hotel as it is new and offers a cool view to the lagoon.Also the location of the hotel is kind of middle of nothing. There are no restaurants or shops nearby and the night life of hotel zone is 3,5km away. There are so many better options around this are for the same amount of money, I would never - ever stay here again.

User
2017-09-08
 Nice hotel
Very nice hotel and friendly staff. Good food in the restaurant and a very nice view from the restaurant which is right out to the lagoon. The pool area is also very good. One minus is that the window in our room couldn't be opened, so we couldn't get fresh air intro the room. Otherwise very satisfied.

User
2017-08-17
 Roaches!
I have a picture of a roach in my room. i dont think this hotel cleans very well because every night when i laid down on my pillow, it smelled like mildew. Smell was so strong i grabbed a towel and put it over my pillow. Besides the uncleanly vibe I got, i liked the outdoor breakfast buffet, i liked its location which is about 10 minute from downtown cancun. And i liked the staff which seemed very informative and friendly. would i come back this hotel?? depends on the deal, ill put up with the one roach and smelly pillow if prices are low HAHA

Nebraska
2017-08-09
 bed bugs, but everything else was mostly okay.
Pros: order off restaurant menu for tasty food; Elias at the lobby's travel agency was amazing; lagoon view was nice; shower was great.Cons: BEDBUGS! Got bit about half a dozen times in a little less than a week. Room never felt very cool, maybe a swamp cooler? Humidity made the lino floor sweat. Business center closed for most of our stay for renovations (which the desk clerk seemed unaware of), although this is a hotel catering to businesses.All in all: Wouldn't recommend.


Wakefield
2017-08-08
 Lovely hotel for couples
My wife and I came here for a week and we were really impressed. The pool is great and the lagoon view is beautiful. The rooms are really big and modern, the shower is big too. The price is really good. The breakfast isn't included but you can buy one, there is also a Starbucks. I would say if you are a couple wanting a romantic break this hotel is fine. Buses run every 2 mins back and forth from outside the hotel for $1 or 12 mxp plenty of restaurants and large shopping villages. The ferry is also a five minute walk. Great on all fronts. Don't get sucked into the large resorts unless you have kids.

Chicago, Illinois
2017-08-04
 Less expensive option for a clean, modern hotel
My partner and I stayed at this hotel for 3 nights after "backpacking" through Cuba and the Yucatan Peninsula for 3 weeks. We are not luxury travelers, but put value on cleanliness and maintenance of a hotel or guesthouse.Real Inn was a wonderful choice for Cancun...it is a much more budget-friendly option and you get a beautiful pool, spacious rooms, modern style and friendly service. It is 2 minutes from bus stops into the Hotel one and to downtown. The public beaches are OK and quite busy...we preferred staying by the pool!My advice for the hotel, though, would be to look carefully at the details in the rooms and around the property (shower heads, shower drain, some pool chairs) to make sure that things get replaced and kept as new as it is now. Otherwise, the value of the hotel will diminish and it will just be another poorly looked after hotel in Cancun. Breakfast (270 pesos) is good with omelettes, chilaquiles, potatoes, bacon, pancakes, waffles, fruit, cereals. I would highly suggest that the restaurant put covers on the fruit plates. The breakfast area is open-air (though covered and well-shaded) and birds sometimes sneak up and steal a piece or two of fruit...which is fun for the kids to watch but slightly uncomfortable as a normal guest.Overall, I would highly recommend this hotel for anyone looking for a few days in Cancun in a clean, modern hotel that won't break your bank. In comparison to the other hotels, the location and value is great.

Portland, Oregon
2017-07-30
 First México Trip
We booked this hotel after I realized how far the Hampton Inn was (I get discounts there). My reservation went in quickly & we were greeted right when the taxi pulled up to the hotel. The gentleman welcomed us & told us we didn’t have to grab anything; he was going to take care of it. I know check in wasn’t for another 5 hours but the front desk was so accommodating that it made me feel more welcomed. The view as you walk in was beautiful . I accidentally booked a two bed room & I only needed one. The lady said they didn’t have any available however she did give us a room with a view on the first floor. It was perfect. I loved the view & enjoyed the scenery. It was away from everything by like 10 mins however we didn’t mind it because we wanted some peace & quiet. Everyone is so sweet here. For the ones that don’t know how to speak english; they really tried to understand you & explain to you (our hot water wasn’t working well). Food is mediocre but the drinks are super delicious. For an inexpensive trip & a little quiet time; this was perfect.

Las Vegas, Nevada
2017-07-10
 Weekend trip
I really liked this place. It is not expensive at all, the service from the staff is amazing and the food in the restaurant in front of the beach is lovely! The room is not big, it is small but it is enough for a weekend trip! It is located in "zona hotelera", which means that all the tours can pick you from there with no problem. Totally recommend this hotel!

User
2017-07-09
 Do not book this hotel
I decided to stay at the Real Inn based on the decent reviews on Tripadvisor and I wish I never booked this hotel. The staff here are very disrespectful and have absolutely no interest in providing good customer service. Every time I asked a question, the response was either a one word answer or they wouldn't even try to help me at all. Here are some of the pros and cons: Pros: * Decent pool that is never too crowded. * The hotel is fairly clean and the rooms are pretty modern. Cons: * Horrible food at the restaurant and you will be waiting ages to order/receive your meal. They have sandwiches and salads for a quick purchase at the front desk that are horrible. I bought a salad and it was extremely soggy. I went back downstairs and asked for a replacement and they gave me a hard time about it. I then ordered room service and they had trouble understanding "tuna salad" which was the first item on their menu. * There are no stores/restaurants nearby, so you're pretty much forced to eat there unless you take the bus/cab somewhere which can be very pricey. * No fridge or microwave upon request. We were traveling with kids and not having a fridge or microwave to heat up milk and food was a problem. * Snotty staff! When you walk in, you aren't greeted and simple things like going downstairs to grab a cup of coffee is stressful. I asked the barista if I can have some packets of white sugar since they were out of sugar and her response was "you can't use brown sugar?" The people here aren't welcoming at all. * The location is deserted from mostly everything. You will have to walk 20 minutes to get to the nearest Oxxo (Mexico's 7-eleven). It's a 5 minute walk to the nearest bus downtown. * The air conditioning system is very iffy. On our first night, our AC stopped working and we were scorching for 5 hours while they tried to fix the AC. I demanded another room and they wouldn't provide another room. They finally fixed the AC but we were freezing every night because setting the temperature didn't work (better than being hot, I guess)To sum this up, you're better off staying at a hotel closer to the hotel zone strip (maybe by La Isla or Coco Bongo area, especially if you're staying with kids). Good Luck!

Interlomas, Mexico
2017-06-28
 Amazing business hotel frequented by tourists
Amazing business hotel that likes tourists, excellent location in the old hotel zone of Cancun overlooking the lagoon, good service and comfortable rooms, certainly an excellent option to low price. The hotel is in a great location, very close to the center of Cancun. The hotel is very clean and the staff is very friendly and helpful, you will not be dissapointed..

User
2017-06-17
 Great
Decided to stay here off the recommendation of my sister, who stayed there a couple of months before me.The location is not quite near the more popular hotels on the strip, but it was nice to ve away from all the hustle and bustle of the party zone. We felt safe while there.Staff is super nice and friendly. Checking in was a breeze and quick. The room is super spacious. The bed is a bit firm, but was quite comfortable. Be sure to ask for the bay view. It makes staying there even better. The bathroom is also nice, but the shower did not drain quick enough due to poor placement of drainer and the fact that the shower floor was not designed properly.The lobby was nice. There is food to order and drinks, however we did not eat there. They have a little bit of stuff to buy as far as toothbrushes, pain meds, sunscreen, etc., but pricey. They also have beach/pool towels that can be used on/off property, but require a safety deposit of $50, just in case they are not returned. They can be changed as often as you like, and are quite big. The outside area is beautiful with a wonderful view of the bay, and the pool is great, only downfall is the fact that the Jacuzzi was not working. Parking can be a pain in the butt if you get to the hotel too late during the night.

London, United Kingdom
2017-06-13
 Great place to stay, excellent staff, particularly Anael - Bobby, London
I would definitely recommend this hotel. A good distance from nightlife but very close to the bus stop to get into down town Cancun. Hotel very new, modern and clean. well kept Hotel grounds. Also excellent staff, very helpful Particularly Anael who was very helpful explaining anything i needed to know as i was new in Cancun ,and she also provided an excellent service in the hotel restaurant being very professional, well presented and friendly at all times.

Yogyakarta, Indonesia
2017-06-11
 Good facilities
Stayed here for 6 nights in May 2017.They provide a complete in-room amenities, including heater jar, hairdryer, iron and ironing board. The room was spacious, clean, has good view. They also have an inviting outdoor pool with a view of the lagoon.The staffs were helpful. They also serve tasty dishes with reasonable price. Unfortunately, breakfast was not included during my stay. It is located in walking distance from Playa Tortugas (Turtle Beach) and ferry pier to Isla Mujeres, but quite far from city center or other tourist attractions. So that was a problem. Also, taxis in Cancun don't use meter, we negotiate the price with the driver (which is inconvenient), it costed around mxn 200 one way from the hotel to downtown or La Isla plaza. Bus is another option, only costed mxn 10 one way. Bus stop is just across the hotel.

Los Angeles, California
2017-06-01
 Everything was fine until the power went out
The staff was pleasant even though they spoke minimal English. Being that this is a tourist town and most of the patrons at this hotel or tourists I expected at least one person on staff to speak English clearly. The ATM in the main lobby malfunctioned if you times causing a Roni us bank fees in my account. On the last day of my stay as I stayed a proximally six days, The electrical power failed in the building causing deplorable conditions as the temperature exponentially climbed. I was unable to complete my morning hygiene routine because of the lack of electrical power in the building. I was extremely dissatisfied with this hotel's inability to rectify the situation promptly.

User
2017-05-30
 Definitely recommend
I was a bit perplexed to read some of the recent bad reviews of this place. I stayed here recently for two nights and I thought it was great. Yes it's at one end of the strip but there are buses all night and they are only 10.50 pesos, Yes you have to flag some of them down, ( I have to do that back home anyway) but there are also many who slow down and beep to see if you want to get on the bus, even when your not at the bus stop. I got the bus both nights and went to restaurants and walked around the club area and got the bus back. I also thought the staff at the hotel were lovely and very helpful and those that I encountered spoke good English. I do try to speak what limited Spanish I know though and it is quite limited. I was lucky to get a lagoon room with a balcony and yes Im glad as I wouldn't want to stay on the road side. The rooms are nice and modern, I didn't have any issues with cleanliness, the beds are very comfortable and the pool is divine. If you want a party resort with loads of people, this place probably isn't for you, but I really enjoyed my stay and I would go back.

User
2017-05-24
 Great hotel, not so great location
We stayed at Real Inn hotel for one night and it had all we needed after a long flight. The only cons would be the location, as it is located on the far other end of the Cancun strip, (so it is away from the bars/clubs etc, and everything requires a taxi to and from). The other con would be the lack of English spoken by the staff, including in the restaurant. We speak enough Spanish to get around, but really struggled at this particular accommodation as nobody we interacted with seemed to have much knowledge of things we were ordering, or requests we had made. Also the ATM in the foyer does not accept foreign cards, so for us that was an issue during our stay there.

User
2017-05-24
 Trip on a Budget.. Just Perfect
I read the reviews first before I booked...Overall wasn't a bad hotel... However The Onsite Food and Drinks wasn't great but just ok...Huge Balcony Clean Rooms..I fell this hotels needs one person that could speak English.Also the Broken ice machine was annoying..Overall not a bad spot for a Trip on a Budget..

Lima, Peru
2017-05-07
 Pretty rooms and great view if you get "lake view"
I really liked the room, I had the view of the lake which made the experience better. The room is modern and smells good.I originally requested a double bed room and when I arrived there were none available and they gave me a one bedroom one, so I had to share the bed....although the room And view was worth it. The pool was clean and nice, very nice area to chill.

Hannover, Germany
2017-05-07
 Sleepless in Cancun- Do not stay here!
The night reception is deplorable-says they are not allowed to do anything only head manager in Mexico City- which also does not seem to care, respond to emails or read the reviews or anything- Real Inn Cancun Front desk manager Hugo in particular! If you only stay one night you will get a room next to the street-not the laguun view, with lots of noise- in our case there was street noise throughout the entire night; in addition the venting in the bathroom is very loud inside- and cannot be switched off; spots on the linen; we forgot something in our room and called about 5 hours after checking out/we also wrote to the hotel- however, the front desk did not know of anything and did not seem to care to ask the cleaning staff (which are nice); at another night we arrived very late in Cancun and did not reserve online beforehand- the front desk manager wanted to charge us over 300 USD for one night for a normal room-(for a *** star hotel which usually costs around 90 USD) it was already midnight- taking advantage of the fact that we had not booked through expedia and that we were obviously desperate. He literally smiled at us while telling us that it is 300 USD and not less !!!Another warning: they have parking in front of the hotel and outside the hotel there is a person, but just for show. The alarm of a car went on in the middle of the night for about 20min and nobody even came to check on the car!! We were in the parking lot. very insecure parking.

User
2017-05-02
 Quiet rubbish to be honest.
We spent two weeks there and I wished we didn't commit that long. We asked for a mini fridge and a cot two weeks before arrival as we have an infant with us. No one ever reply our email. They gave us one 10ml bottle of shampoo for three of us to share everyday and five hangers for our three people two weeks load of clothings. Not much drawers in the room but a big hanging place with no hangers. Of course you can ask for more but the staff wouldn't do it with a smile. Also we had to put our child's medicine and milk in the cafes fridge but the staff will be very huff and puff about it. And we had to put up with it twice a day to Ask for milk. Not kettle in the room either but luckily we bought our own. So if you are bringing a small baby you will be very inconvenient. They will charge you deposit M$500 for beach towel so you will end up with lots of holiday currency by the end of your holiday. I would just ask for more towel by calling the room service but make sure you be honest not to nake it. Kamer' Whatelse, bird poo was on our balcony for two days hasn't been cleaned and the bin in our room has not been emptied. Our clothes was thrown randomly in the room after cleaning lady been. Food was expensive, very slow and below average quality. I asked for a RARE steak and returned it twice still gave me completo. I was too hungry so I gave up the fight. An orange juice and bill took half an hour to come. So when we finished sipping our beer, baby got really frustrated with us. You also not allowed to bring your own drinks or snack in the pool either. No shower at the pool so if you need to rinse off your child in case of accident happened you need to drag them all the way to your room. The AC was the loudest AC ever and if you open your balcony patio door instead as the breeze is rather nice you will hear the 24/7 hours repeating loop beats whole night. So you can guess we didn't have any sleep at all. We called at 3am and 5am to the receptionist and asked them to stop the music as actually no one there so no need to have the music on. They just ignore us by saying yeah no problem. The shower in your room won't be hot expect to be lukewarm. Floor is very slippery so you will fall. I'm surprised no one has sue them yet. The building structure was very poorly acoustically insulated as you can hear drunken ppl from stairs (our room was opp to it) upstairs and next door toilet. The hotel is not facing to the beach either so let the picture fool you and you can't swim in the lagoon either as it was full of crocks. The public beach is about 10mins away thou but nowhere you can buy food there so pack your lunch before your beach day. The only plus is that it is a small hotel. But I still think they can make it a much better place for customers. The manager was never there when you need him or her. Think they only works 9-5. Sorry pretty pants. I'm only trying To manage your expectations he

User
2017-05-01
 Disgusting Service. Staff stole my watch.
I had no expectations before staying in this hotel. To my complete shock I had my watch stolen from my room on the 1st night. For the 5 days that I stayed at this hotel I was treated very badly even as far as racism. The staff were patronizing and disrespectful. I was distraught for my whole holiday.I will never go back to Mexico let alone that hotel. They offered me a free breakfast which was completely unacceptable. I would urge people NOT to book with this hotel. It's the worst hotel I have ever stayed at. This matter is so serious I am not getting the police involved and legal action will be taken.

User
2017-04-28
 Real inn Cancún
Real inn Cancún is really nice. It was clean, leave 20 pesos to get more amenities. Prices were decent by the pool for drinks. I don't know about food since I didn't buy any. There are r by. The bus is right outside the hotel and across. You have to flag them down or they won't stop. If you change money make sure to say how much. I had 20 dollars when I gave them to change money for 3 20s and a 50.

Elk Grove, California
2017-04-21
 Good hotel for the price
The good: room very clean and modern. Pool excellent as well as gym. Great views and both sides. Staff excellent and knowledgeable. The Not So Good: Food could much better. Buffet items at times cold. Starbucks would be ashamed to have their name list in the hotel. Service awful, very limited hours. Our tours started at 7am yet no coffee or drinks available that "early". At least give us coffee in our rooms. TV didn't work but for us it's ok because we're in Cancun!Thanks Jdoria Cancun 4/2017

Toronto
2017-04-19
 Rooms are Large and Modern with good value
We did enjoy the property, it's modern and clean looking and the rooms are quite large with lots of space. It looks like it's been renovated very recently. The bathrooms were very large and had a great shower. The beds were super comfortable and the linens all had a quality feel to it. One must remember that this is rated as a 3 star hotel but feels much more. We had hoped we could get a lagoon side room but unfortunately they were not available when checking in. For us, the check-in procedure was lacking, the lady doing the procedure didn't really explain anything about the hotel, and just had us fill the paperwork. There were families who were letting their kids run around the lobby yelling and screaming while jumping all over the furniture. After checkin and dinner we returned to sit outside and this was again the same group in the pool with young kids at 10pm. You would think that it was a public pool in the middle of the afternoon, with yelling, running around the pool, splashing and playing sports in the pool. We might have just gotten unlucky with this group but it seems the pool should be closed by 10 however no one even cared. Be warned that a nice quiet pool time could be killed by loud families and kids with no supervision. We were then glad we didn't have a pool side room with all the noise at the pool. It seems that they still haven't fixed the ice machine (which was mentioned in previous posts) and we did have difficulty using the business center to print out our trip stuff. Thankfully the guy managed to get the printer to work after a 1/2hr of messing around. The property is located on a busy curve of the road, so cars are going quite fast by it. You can walk to the other side to some public beach areas if you are tired of the Lagoon view. Also the bus stop isn't far and can take you anywhere on the Hotel zone or back into town.

User
2017-04-14
 Love this hotel
We absolutely LOVE this hotel. Great room, very nice pool, BEAUTIFUL VIEW. My favorite thing, was the SHOWER. The ONLY thing I wish we could change, would've been the price. But the good news, was STILL WORTH it.

Guildford, United Kingdom
2017-04-11
 Great Hotel
We stayed in the Real Hotel for 5 nights. We requested a lagoon view and we were lucky to get one. The room did not have a balcony but a large picture window where the views were breathtaking overlooking the lagoon. The room was very large and plenty of places to put clothes and also hang them. There was a free safe in the room for your valuables. The bed was queen size and very comfortable and we slept very well. The bathroom had a large walk in shower and the toiletries were provided. The towels I must admit could have been a little softer but they were changed every day.The gardens are kept immaculate and the pool was lovely. There was a little bit of work being done to the pool one end but did not spoil the enjoyment of a swim. At the time of staying there were plenty of sun beds and the waiters were always on hand to get you a drink or food. In the garden was a lovely shady area with very comfortable chairs to sit on and get out of the sun. The garden overlooks the lagoon so there is always something to watch either boats or pelicans flying around.The restaurant is very nice and it was lovely to have breakfast beside the lagoon. We only had breakfast there as we went out every night down town to eat. Not cheap to eat at the hotel but breakfast was lovely. We opted for the menu as I am not keen on food that has been cooked and left in heat containers but only my opinion but the menu is very good and the poached eggs on bagels with salmon are delicious. The staff were very helpful and polite in all areas. I would certainly recommend the hotel if you want to stay in Cancun away from the busy area and there is a beautiful public beach 5 mins walk across the road.

Sao Paulo, SP
2017-04-10
 Great hotel
This is a great hotel at the hotel zone in Cancun. It's not an "all inclusive" type, so if you are planning a lot of tours In cancun, I definitly recommend it. It's big, beautiful and very clean. Price is ok.

Mesa, Arizona
2017-04-08
 Nice Place on a Budget
I read some bad reviews about this place but went ahead and booked anyway because the price was too good to pass up. Many of the poor reviews looked like they were written by the same group of people who had a bad experience. My stay was anything but bad. The room I was in faced the lagoon and I had a beautiful view of the pool and the ocean. It was very clean and spacious, and included a large walk in rain shower that was very nice. The restaurant staff was very friendly, especially Anael, who was incredible. Starbucks was surprisingly not too bad and the staff were all friendly. The only real downside to the hotel is the location. It's in the hotel zone but not anywhere near the party zone or "heart" as some of the locals say. Uber is available though, and if you want to go it isn't that expensive, but be prepared to pay more than usual because of the location. Overall, a very kick back experience and a nice hotel.

New Orleans, Louisiana
2017-04-03
 Wonderful Stay
My significant other and I stayed at The Real Inn Cancun a few days for New Years of 2016. It was an amazing experience. The rooms were clean, up to date, and modern. The rooms on the bay side had a splendid view; however, I probably would not have preferred a room on the avenue side. The drinks were cheap. Abigail gave such great service at the pool. The hotel is farther out from all the main tourist areas. However, the location is still convenient. There is Playa Tortuga across the street. There is a bus stop nearby to take you wherever you need to go. Playa Langosta is nearby as well. From there you can catch the ferry to Isla Mujeres, which I strongly recommend. The only downside in my opinion was the buffet breakfast. I would say it is better to order off the menu. It's really hard to hate this hotel. When I go back, I am staying there again.

User
2017-04-03
 great great great hotel
the most beautiful pool ever. nice resto and beautiful view from room window.crue is fantastic. i highly Recommend to go! starbucks is proudly served at thehotel lobby. atm in the hotel itself very useful.

halifax nova scotia
2017-04-01
 Great stay!
Let me start by saying that I chose this place very carefully being that I am a somewhat inexperienced female solo traveller. I stayed here for two nights- march 28 and 29, and i was just trying to find a place to stay for a few nights to round out a one week trip after staying 5 nights at a five star all inclusive resort at the other end of the hotel zone. I was afraid that real inn would feel like a let down afterwards but it didnt at all. I want to say that all the staff I encountered were very friendly and efficient but especially the ones that worked the door area and the starbucks. photos dont do justice to the view and the ambiance at the hotel pool and lagoon seating area at the back of the hotel. Seemed you could sit close enough to see one of the crocodiles I kept hearing about but never did see. Maybe it was my luck that I ended up with a room that had a balcony and a partial ocean view. atleast enough of one to see a band of vivid turquoise water and an interesting little park across the street. It was really nice sitting on the balcony enjoying the balmy evening air.There is even an area next to the hotel where you could watch the wild iguanas running around. I want to recommend best day shared shuttle service for transportation to or form the airport as I found them very effieient and reliable. There were a few challenges for me at the hotel but nothing I would call serious. I had trouble getting the computer at their business center out of spanish language mode and it also wouldnt print. By the time I realized that it wouldnt print it seems like it couldnt be done over. i ended up going to the airport without my boarding pass. The hotel has a system where you can email to the front desk for them to print for you. I went into the hallway for a moment one day and the door slammed shut behind me and I was locked out of the room. The public beaches across the street are arguably some of the best swimming in the whole hotel zone as the water is very gentle there. All in all a great stay. I would recommend to anyone.

Sydney, Australia
2017-03-31
 lovely !!10
fantastic room,views,good bed,clean and easy to get to the fun center with the local bus,only 21 mexican pesos for two !!!good value and friendly staff,lovely pool,a good place to watch the sundown with a margarita or two.

User
2017-03-29
 Good value for the price
My sister and I stayed 5 nights here and we really enjoyed it. The staff is incredibly helpful, and the hotel is very comfortable. The view of the lagoon and the pool are wonderful. It is a bit far from the restaurants in the hotel zone, and from the nice beaches, but the 10 pesos bus ride made it easy for us to get around. We wish we would have had a small fridge in the room and more snacks in the bar area of the lobby though, but we made do. There is a Selecto Chedraui supermarket 10 minutes away by bus, so that helped. If you are okay with not having beach access, this hotel is a great bargain.

User
2017-03-29
 Disappointed with the service
I stayed here for three nights 3/26-3/29. Rooms were clean and facilities were okay. The lack of a refrigerator and microwave in the rooms made it feel very cheap. Also the service was awful. We arrived at 230pm and they refused to let us in the room until exactly 3pm. Seriously? Also they made the bellboy take our bags even though we said no. then the bellboy had the gall to ask for a tip for a service we said we didnt need. When speaking with the concierge to book my shuttle back to the airport, the concierge refused to help with the spanish speaking shuttle driver. Also ordering room service was one of the worst experiences ive ever had. I called twice to confirm my order. I was sent the wrong order. ALSO WHAT IS THE ISSUE WITH YOUR STAFF NOT GIVING ME MY CHANGE?! I tipped the workers 30 peso every time I had anything brought up or ordered a drink. Yet, they still refused to give my change unless I specifically asked for it. This is the worst hotel service Ive received. Please retrain your employees. I ask for two towels and one shampoo.. in english ANd spanish. They brought me just shampoo. Literally every single thing involving your staff went wrong. Also your ice machine was broken for over a month. How do i know this? Other people reviewed your hotel and complained about the same thing. Repeatedly.

User
2017-03-23
 Do not stay! Theiving receptionist
On Monday 21st March 7am, my husband & I asked to borrow pool towels for a day trip. We were told we would need to pay a 500peso deposit each and will be given it back when the towels were returned. We came back the night & returned the towels and requested the money back- oh sorry miss but we have locked the money away I will give you this card & you can do it when you check out. Day of check out arrives, and we provide receptionist 'Nills' with the cards. He knew nothing about it & did nothing to sort this out. He was very rude & blunt to us saying we have no proof & there is nothing in the system. I was persistent on what can be done about this & waited for the 'manager' to come down but this never happened ofcourse. This was such a disappointing end to staying in this hotel.

New York City, New York
2017-03-22
 4 day $200 stay
For a four day two hundred dollar stay the Real Inn was perfect. The staff was more than ready to help out, the toiletries were amazing. The room was really trendy and chic..along the lines of the Aloft. It was by no means a resort but worth the stay if you are going to take excursions. If you need wifi...it was amazing and not at all spotty. The restaurant was very beautiful. really romantic. The pool was the highlight!!

Sacramento, California
2017-03-22
 Excellent location, nice rooms, with a mediocre restaurant.
I'm not going to penalize this place for having a lousy restaurant. That will be a separate review under the name "Stock Cafe" (3 stars). The actual hotel itself was very nice. They are not great communicators, so make sure you are travelling with someone who speaks fluent Spanish to smooth things over.At check-in, Manuel was fantastic. His English was probably the best of all the staff we encountered. He says "I watch a lot of American TV shows." Keep up the good work, Manuel.Another staff member named Victor was also very helpful with fixing broken electrical outlets and getting new batteries for the TV remote.The maids were fantastic, and kept our room squeaky clean. Be sure to tip them 20-30 pesos for each day you're on site. They will take care of you. My only complaint is they need to use Fabric Softener in the towels, they are very starchy!A world-class fitness room has state-of-the-art treadmills & ellipticals with many flat screens, although I can't imagine WHY someone would watch them when there is such a nice view of the Laguna Nichupte. There is a purified water dispenser to fill up your water bottles, which they give you two (2) complimentary bottles daily in your room.The business center was very useful. The computers are super fast and much better than the hotel's Wi-Fi (which can be slow some days).When the ice machine breaks (very often) --- just ask the nice folks at the front desk and you will get your ice bucket filled at the Stock Cafe.Most nights, the rooms on the Lagoon side are super quiet. We found that Spring Breakers will tend to stay on Thursday, Friday, and Saturday nights. However, the A/C blower will mask the sounds emanating from partygoers.Don't bother with "Stock Cafe." Its overpriced and the so-called "Starbuck's" coffee tasted like it was watered down. Be sure to demand "sin agua" (no water) in your cafe. The coffee was overpriced and was not worth the 50 pesos cost. Never mind --- there are plenty of great places downtown to get a nice breakfast, and they are only a 10.5 peso bus ride away.Cafe Nader and Rooster have great coffee and wonderful cheap food.Chedraui Selecto is in the Zona Hotelera, and also a short bus ride away. In my opinion, the coffee at Chedraui Selecto was the best coffee on the strip, but the McCafe at McDonalds is a close second and only costs 19 pesos ($1).Another great find was "Taqueria Coapeñitos," on Avenida Nader. We ate there on three occasions and highly recommend this wonderful local eatery.In conclusion, we loved our stay at Real Inn and would recommend to any budget conscious traveler who can DIY without hand holding & bottom kissing. Brush up on your Spanish before you go!

New York City, New York
2017-03-17
 Exceeded my Expectations
I was very satisfied by the Real Inn Cancun! After seeing some reviews I was skeptical about booking. However, everything was beautiful!! It's about 25 minutes from the airport and they offer taxi's to and from for a small fee ($20). I stayed 03/07/17-03/10/2017 and I have zero complaints. The lobby is beautiful and checking in wasn't a problem.Room: We received room 317 that faced the street but honestly it didn't matter. We opted out of having our rooms cleaned because we didn't deem it necessary and didn't want anyone in our room. We only requested new towels daily which wasn't a problem. The room was beautiful!!! Full length mirror, flat screen on the wall, desk, plenty of storage space, safe, comfortable beds, lovely modern bathroom and beautiful simple decor. I'm not sure what the other reviewers expected but this exceeded my expectations. We got a buffet breakfast for $13 USD and it was pretty good. If you are just a coffee person they have a starbucks in the lobby. The eating area is right on the water and adds a great view. The pool was never too packed which was great for personal time. They also have a gym with an ocean view! Room Service: We ordered fries ($4 USD) twice on two different occasions and it came quick and was appetizing. It's 24 hour room service so take advantage. Wifi: Free Wifi was amazing and had no interruptions! This is great if you don't want to change your phone plan. Location: It's located in the Hotel Zone and about a 7 min walk to a beach and other hotels. I def recommend taking the R1 or R2 bus that goes to Coco Bongo, Señor Frogs, Clubs, Malls, Markets etc. all for $1 USD. (bring lots of singles) It's nice if you want to relax and go to the party and not have to be in the mix when you don't want to.**Also, they hold your luggage if you check out and have a later flight! Overall, this hotel was amazing and I would def go back.

User
2017-03-16
 Restaurant with a view but rooms overlooking highway
Booked through our tour agent it was a last minute change. The terrace of the restaurant is overlooking the mangrove and there a very nice sunset view.Room wise it is confortable and clean but the location is just not what you would want if on holiday, wrong side of the four lane street going north to south of zona hotelera, with no beach access and noise at night from the traffic

Chicago, Illinois
2017-03-13
 Nice, but not great
I had room 401 and stayed for 2 nights. The room faced the main street and had a large window which not open.Pros:The room was good size, comfortable with excellent a/c and hot waterthe lighting is excellent, especially for reading in bedRain shower is large and the bathroom is well-designedThe buffet breakfast is excellent and also has good serviceThere is good cable TV with CNN and Fox as well as movies in English (Spanish subtitles)There is a Starbucks in the lobbyThe bellmen are very friendly and helpfulHangers can be removed from the closet Negativesthe favorite word of the front desk personnel is “no”: No - cannot change to another room, even if offering to pay more (there were rooms available); No - will not change $2 into pesos, so I could take the bus; No - cannot leave a bag in storage for a few nights until I return. Dealing with the front desk was disappointing and I did my best to avoid them.There is continuous noise from cars along the street. Odd numbered rooms face this streethousekeeping is a little sloppy - left no face towels the second nightdishes from neighbors room service left in hall for more than one daythere is minimal view, if you look past the hotels across the wide street, you can see a teeny bit of the oceanMy second stay (at the end of my tour) I had room 409. It again faced the street, but it was a better designed room than 401 as it had a balcony with furniture. I thought it was marginally better appointed. Unfortunately the sliding glass door to the balcony did not lock. Still only one face towel per room.I did appreciate that I could have a late check-out at 1pm. This was a very kind gesture.If you get a good price on a room with the pool and lagoon view, this is an excellent hotel for a few nights. If only a street view with no balcony is available, then you might as well consider a less expensive hotel.

Kansas City, Missouri
2017-03-06
 beautiful hotel
all the staff was friendly and helpful The pictures on the website do not do it justice. It was so clean and relaxing. The restaurant was open to the water so you could feel the breeze while you are eating. It was close to local beaches and shops.

User
2017-03-05
 It's all about Tipping
Coming from Europe where tipping is hard earned money for great service, but not like in Cancun where you have to tip everyone for everything. I might just transfer all my salary to hotel for staff wages!!?On the first night at the restaurant when we didn't know about tipping policy, we didn't tip, waiter shouted at us that we are not tipping. So went online learned about poor wage system in Mexico, decided to tip 10% from now on.Next morning after breakfast we added 10% tip to staff, but by the sound of waiter 10% was not enough.Today at the breakfast when omelette and granola was ordered we had to wait more then an hour and staff was not busy at all. When paying for bill we added 10%, but waited added bit more on card machine, we pointed that out and waiter did give money back. Not sure was it intentional or waiters mistake.Basically I understood if you do not tip what waiters want, waiters will provide slow service. Problem is if there will be no customers, there won't be income for Hotel at all...Would strongly advice Read Inn Management to take responsibility of staff and pay descant wage to staff! Add tip in all prices so staff wouldn't be hunting guests for tips. It is really not nice feeling when staff is looking at you as walking wallet!

California, Maryland
2017-03-04
 Spacious for price
I wanted to stay at a location close to the beach but also close to town. This location is across the street from a public beach with great snorkeling and swimming. The bus stop to go into town is directly across the street.The hotel advertises itself as a non-smoking hotel, but when I checked in, there were cigarette butts on the balcony and in a bottle cap used as an ash tray. During my stay, the balcony was never cleaned. Eventually, a rainstorm washed the cigarette butts onto the balcony floor. Planter boxes on the balcony contained dead plants that appeared never to have been watered or cared for. The room had two drawers for clothing, and plenty of space to hang clothes, but only six hangers. There was no place in the large shower to hang wet clothing. The bathroom had plenty of counter space, and bottled water was sporadically replenished. The toilet was not in a separate room, so the bathroom could be used by only one person at a time. The shower was very large, and there was always plenty of hot water. The room itself was very spacious, and there would have been plenty of space for larger beds, instead of the short, hard beds provided. The air conditioner had to be turned on and off manually, because it would continue cooling the room even after the room had cooled to the desired setting, wasting electricity. There was no refrigerator or coffee machine, and the notepad was not replaced after it was used up. The wi-fi worked well. The television had four English channels, plus one French and one German channel, and many Spanish channels. There were plenty of places to charge electronics. Oddly enough, the hotel had no maps of downtown Cancun. The hotel has a pool and what appears to be a hot tub, but it is not actaully a hot tub, just part of the pool and not hot. For the price of $80 per night, this hotel was a good choice for a business trip, but I would probably not stay here again.

Edmonton, Canada
2017-03-04
 Affordable with few compromises
The Real Inn is part of a large chain of hotels and as such there are certain set standards by which the large staff tries to meet or exceed. The walls in the rooms are a little barren. The king rooms are large by European standards and quite comfortable. The showers (no bath tubs) are spacious with pressure and temperature that should suit anyone. The towels are just OK - not too thin and not very plush. It appears the king rooms (with a sizeable balcony) face the Caribbean which means they also face the very busy 4 lane road. If a quiet room is paramount, you might want to choose a smaller room facing the pool/lagoon. The AC in the rooms is efficient, effective and slightly loud. The satellite TV has many channels - mostly Spanish language and around 4 to 6 English. And 1 or 2 German and French. WiFi on the 5th floor was weak to none depending on the traffic. WiFi in the lobby and restaurant is very adequate. The food in the restaurant is actually a decent value for the hotel zone in Cancún. The restaurant operates as a regular hotel restaurant whereas many of the establishments in the hotel zone are much more expensive tourist traps. As an Expedia member I was supposed to receive a 10% discount on food but in the week we spent eating there the discount, which depended on the wait staff to be applied, was applied less than half the time. As for a beach, the nearby Playa Tortugas is a lousy excuse for a beach. It is very small and over commercialized. A half-hour collectivo bus ride (65 cents) will get you to Playa Delphines - a real beach that will not disappoint. The hotel is a good value for Cancún and the location is decent. There are always chairs available around the pool and restaurant food is fairly decent. The breakfast buffet is not a great value - ordering from the menu will cost you half as much.

User
2017-02-24
 Good for price, not perfect
The hotel is cozy, beautiful, nice lagoon view. It has necessarily amenities, but not fancy, however it meets my need, because I only use few amenities, like food and gym. That's all! Its restaurant faces the lagoon, beautiful view and nice sunset. I think about half the rooms has lagoon, half not. So ask if you want lagoon view. One shortcoming is noise in the early morning, I mean 8 am, yes I got up late. If you would like to have more sleep during vacation, sleep earlier or change to another hotel. Beside this, almost perfect. Considering the price!!

Kitchener, Canada
2017-02-24
 Great hotel for the price
I am staying here for 10 days. Great hotel for the price in the hotel zone. Awesome waterfront views from the balcony. Nice pool, nice restaurant. Only downfalll is that there is no fridge in the room, but that's it. Rooms nice and clean and nicely updated. Great shower head! Staff are friendly, best exchange rate on US dollar in Cancun. R1 or R2 bus takes you wherever you want.

Chicago, Illinois
2017-02-23
 No frills, great deal
No frills, comfortable hotel on the lagoon side of the Hotel Zone. While you're on the water, you cannot swim on this side. Luckily it is right across the street from Playa Langosta, a beautiful public beach. The location at the northern end of the Hotel Zone is conveniently close to downtown Cancun, just hope on the R1 bus (stop is across the street). The hotel itself is clean and modern, no frills but comfortable. The staff weren't as eager to help as I've experienced in other hotels, small ding there. We were also frustrated that construction started on the pool area during our stay, which took out half (approx. 12) of the lounge chairs. We were also surprised to find the "hot tub" is actually the same temperature as the pool, the only difference are the jets. Not a large issue, but we were disappointed nonetheless. It's not all inclusive, but the food is good and reasonably priced. Overall we were very pleased with the hotel and would stay again.

Las Vegas, Nevada, United States
2017-02-22
 Amazing Property
Very nice hotel also good price, beach across the street, lagoon view, really close about 10 minute cab ride to where the clubs are at. Best staff, Luis and Antonio best service with the drinks and food. Those guys went above and beyond during my stay

User
2017-02-17
 Wonderful Hotel!
The hotel located close to the central of Cancun, but at a quite area.. 3 minutes driving & you at the attractions. We asked for a sea view room and got it! The room are HUGE!!! And great view from it. For a 3 Star hotel this is an Amazing one!!!Don't have a mini bar but I didn't mind...

Room types

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Outdoor

Grounds
Pool and Spa

Outdoor Pool
Fitness Center
Food & Drink

Snack Bar
Restaurant With Dining Menu

Free Internet
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Air Conditioning
Elevator
Non-Smoking Rooms

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