Sandos Cancun Lifestyle Resort , Cancun

Address: Boulevard Kukulcan Km 14 Manzana 53 Lote 37 1, Hotel Zone, Cancun 77500, Mexico

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Hotel name: Sandos Cancun Lifestyle Resort
Hotel stars:
Hotel rooms: 213
Adults only: No
All inclusive: No
Restaurants 5
Internet Free! WiFi is available in all areas and is free of charge.
Parking Free! Free private parking is available on site (reservation is not needed).
Pets allowed No
Checkin: From 3:00 PM
Checkout: Until 12:00 PM

Sandos Cancun Lifestyle Resort
RATING

8.6
8.6 / 10
booking.com
4.5 / 5
tripadvisor

EXCELLENT




We Love Sandos Cancun Lifestyle Resort

Experience World-class Service at Sandos Cancun Lifestyle Resort

One of our top picks in Cancún.

This property is 2 minutes walk from the beach. Situated on one of Cancun’s most attractive beaches, this all-inclusive hotel offers 4 gourmet restaurants, an impressive oceanfront infinity pool and a spa. Cancun International Airport is just 15 minutes away.

The elegant rooms at Sandos Cancun Lifestyle Resort feature views of the Caribbean Sea and Laguna Nichupté. Each has a 32-inch plasma TV, safe and free minibar. The marble bathrooms offer bathrobes and a walk-in shower.

Sandos Cancun Luxury Resort has a cascading, 3-tier infinity pool and a large 10-person hot tub. There is a gym that offers fitness classes, and a luxurious spa offering waterfall hot tub and Swiss showers. There are also tennis courts.

Zango Restaurant serves breakfast, lunch and dinner, while St. Trop Pool Bar & Restaurant serves gourmet snacks and Caribbean dishes. Gaijin Restaurant serves Asian dishes at dinner, while Seasons Restaurant serves cutting-edge cuisine. There is also a snack bar, and a swim-up bar.

Beach activities are offered, and there is live music each night. A range of shops and night life can be found very close to the hotel, and golf courses can be found nearby.




Sandos Cancun Lifestyle Resort
RESTAURANTS (5)

1
Zango
Food: International
Open for: Breakfast, Lunch, Dinner
2
Seasons
Food: Steakhouse, International
Open for: Dinner
3
Gaijin
Food: Japanese
Open for: Dinner
4
St. Trop
Food: International
Open for: Lunch
5
Frattini's
Food: Italian
Open for: Dinner




Sandos Cancun Lifestyle Resort
MAP



Sandos Cancun Lifestyle Resort
, Cancun Map
Sandos Cancun Lifestyle Resort , Cancun address:
Boulevard Kukulcan Km 14 Manzana 53 Lote 37 1, Hotel Zone, Cancun 77500, Mexico

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Reviews:


Excellent:
63%
Very good:
23%
Average:
8%
Poor:
3%
Terrible:
3%



User
2017-10-10
 Great vacations!
What a beautiful week my daughter and I had to the Sandos Cancun Lifestyle Resort. The hotel, the beach, the pools, entertainment, food......everything was totally perfect!!!We loved the food omg......Zango buffet in the morning, St.Trop for lunch and Seasons, Frattini's and Gaijin for the evening. Thank you Adam, Ernesto, Roxy and Eduardo for so much fun. What a great animation team you make!Thank you Enrique, Luis, Ruben, Gustavo, Artemio, Antonio and others for such incredible service at the St.Tro, the pool and the beach!Thank you to Melissa and Diana who always invited us to the restaurants ( Zango and St.Trop) with a beautiful smile, so sweet!Thank you to Arturo (chef) who made us such excellent meals with special attentions (my daughter is vegetarian) and Esteban who made sure everything was always perfect for us!Thank you to Joël our morning waiter at the Zango, wow gave us an excellent service every day!Thank you Dolce and Eric ( bellboy) for your kind attention before we left Thank you to veryone who made are mother/daughter vacations so incredible!We will be back soon :-)

Ottawa, Canada
2017-09-14
 Worth every penny!!!!!
Came here with 4 other girls for a girls trip. The resort was beautiful & kept very clean. The rooms are stunning, so are the restaurants inside the hotel. The food is delicious... you MUST try the Asian restaurant in the hotel. The employees are so friendly and courteous. The employees that stood out the most to our gang was Miguel from room service, Jesus lovera at the pool, Joel from the buffet, and Alberto by the pool. These employees made our stay very memorable. Lots of space around the 3 pools to sit and lounge. Also not to mention that this resort isn't too far from the airport which is GREAT!!! We will most certainly be back next year!!!! Thank you SO much Sandos Cancun for a wonderful vacation.

Brooklyn, New York
2017-10-09
 Beware
It's been a week since I've left this place and it's been about 2 weeks since my first review of my experience with customer service. This review is bad because of my horrible experience. I also spoke with my friend (the bride, who had her wedding here) first to give her a heads up about my review. My best friend had her destination wedding here and I was one of the bridesmaids, she had family and friends fly in from all over to be a part of her special day. I was excited because I've been to Cancun many times before and it's a beautiful place. However, prior to arrival, as stated previously, communication with this place sucked. At check in, the guy at the front desk seemed to be confused as to why my guest and I had two separate reservations. Annoyed, I said, "you're telling me you don't see anything in the notes of my reservations about this issue?" At first, he responded, No. Then "looked further" and saw something about added guest and their rate. I told him because of your lack of communication and last minute response, my guest booked his own room prior to arrival. We checked into our rooms and went about our day. When I saw the bride, she asked what floor was I on and I told her 3...she said I was supposed to be on 6 and my room was supposed to be upgraded. I told her I'm not expecting much from this place. I'm not interested in going back to the front desk to discuss anything. Moving on, the Sandos, in my opinion is not a 5 star hotel, let alone a 4 star hotel. It looks like a old hotel that they tried to upgrade. The elevators are so small, I would say about 2 people and your suitcases could fit in comfortably and that's it. The elevators were like saunas. No AC at all. The wedding party had a reservation at the Hibachi restaurant, the room was small, held two tables that sat about 20 people each and that too felt like a sauna. We asked multiple times to turn on the AC or leave the door open. It was unbearable, we just wanted to hurry up and eat so we could get out of there. The lobby was always hot. I remember someone saying, the only place in this hotel with AC are our rooms. Moving on to the rooms, I will admit, I did like my room and bathroom but I had to inspect all the towels and ask them for more because my towels were dirty. I was so upset I forgot my towel home and this was a reminder of why I carry my own. I found one wash cloth that was stainless, I used that and then air dried. For a 4/5 star hotel you should be using brand new towels. Someone should inspect them and say hey there are too many stains of theses towels, time for a new order. Also, as for the pool towels, time for a new order on those too because ours were shredded and stained. The food was mediocre nothing to rave about and I'm a foodie. My boyfriend said the drink collection was not top shelf as other all inclusive resorts we've stayed at. As for the wedding itself, it was very nice. A women named Carmen whom I'm assuming was the wedding planner at the hotel, was very kind and sweet. She was attentive, funny and very accommodating. Now, let me get up to the part where this stay became terrible and disgusting. The day of the wedding, which of course is hectic, from getting ready, to taking pictures and videos, so many things happen in such a blur. During the filming and picture taking in the brides room, we (bride and bridesmaids) were told to take off the red hotel bands because the bride didn't want them in her photos. So we all popped them off and continued on with the rest of the day and night. My boyfriend and I were the first to leave, which was the following morning at 8:30 am. So after a long day, we were tired but packed up everything so we wouldn't have to do it in the morning which would allow us to sleep a little longer. Well by 4 am, we were awoken by a loud gurgling noise. At first we didn't know what it was and then it sounded as if the toilet was backing up with water but it was our AC units. After about 5 minutes of the units making that noise both AC's started pouring out water onto the floor. We had to jump up and move our suitcases. We called the front desk to tell them what was happening. They sent a maintenance guy who didn't do anything but try to take the AC cover off but couldn't and then cleaned up the water. A manager didn't even call back or come up to see what had happened or to ask if everything was okay, explain or to apologize about the incident. After all of this, it was now after 5 am. I just wanted to leave and go home. I couldn't wait to get out of there. When our ride to the airport arrived we went down to check out, turned in the room key and pool/towel key. The woman at the desk asked for my boyfriend's wrist to cut off the wristband which I never seen before. She then asked for mine and I said I don't have it, it was popped off last night to take pictures and we turned to leave. She then said I couldn't leave without returning it. I said excuse me, we have a flight to catch and I don't have it. Another woman (whom we later found out was a manager) asked where was it, and I explained it is in the brides room, we have to go. They then proceeded to tell me I had to pay for another one. Shocked and pissed, I questioned that and said never in my life have I ever experienced this. Why would I pay for another plastic wristband and I'm leaving. They then tell me that it was told to me at check in. I stated that the guy said I must bring back the room key and towel key at check out, which I returned. As for the wristband, he said if I lost it AND needed another one I would have to pay. I didn't loose it, and I don't need another one. They called security and blocked the entrance/exit so I couldn't leave. My boyfriend asked if they are holding me hostage and they told him he could leave but not me. I said what kind of all inclusive hotel is this. First of all I paid for my wristband so I could do whatever I want with it. I have all my wristbands and room keys from other resorts that I keep as souvenirs. No hotel ever asked for them back. I couldn't believe they were holding me there against my free will over a red plastic wristband. You would've thought I was walking out with the safe, bed, lamp or couch the way they were acting. My boyfriend asked for their names and the manager asked why? You're a manager and you're asking why? Why? because I'm reporting this. As a manager or supervisor, you should know that you can make executive decision when necessary. You can determine when to make an exception, or give courtesy which she clearly didn't know how to do. You're not letting me leave a hotel because of a wristband. They told me to call the bride, I said no. She just got married last night and why would I call her so early in the morning. This is nonsense. They showed no courtesy for the bride and her bridal party. I told them since they wanted this wristband back so bad that they call or they could go up to her room and knock on her door. Unfortunately, the bride had to get involved because at this point we were going at for about 45 minutes and we were about to miss our flight. We asked if they would pay for our flights if they missed it, and the response was crickets. The bride eventually came downstairs in her robe and stated she paid thousands of dollars to have her wedding here and as a courtesy to her you can't let my guest leave. You're holding them here and they are about to miss their flight over a wristband. She even showed them HER wrist to prove that she didn't have on her wristband either and she didn't want them in her pictures. They couldn't care less that the she spent money to have a wedding there, that we spent money and booked rooms there, all there concern was those plastic wristbands. The bride and another bridesmaid came down with all the wristbands and they had the nerve to have me stand they and check all to make sure one of them matched my room. The manager said we have rules just like America have rules! Wow, where did that come from? I was so angry and disgusted. I told the bride that it was horrible she had to get involved, that they didn't have common sense or courtesy and that she had to wake up the following morning to deal with this. I've been traveling for years and this was a first. I was so pissed that when I came back I shared my experience with every one. The responses were "all of that over a wristband, I've never heard of a hotel wanting a wristband back", "what hotel was this?" "I will tell my friends about this" "what was the America comment about? That wasn't called for", "they held you there against your will?" "they were treating you like you stole something" "you better start making calls, call their corporate office". So I'm just writing my review for others to beware, it wasn't a nice thing to experience. I will always remember this. I'm not looking for a response from management, I don't need the generic response or apology at this point. This is something I needed to share with others.

Wellington, New Zealand
2017-10-04
 Great property and excellent staff!
We (my husband, our son, and his girlfriend) stayed in Sandos Cancun for 10 days in August and had an amazing holiday. It was our first time in Cancun and we couldn't wait to go back and stay in Sandos.On days we didn't have a morning workout in the well equipped gym (pretty big for hotel/resort standards), our days started with Chef Artemio setting us up with a delish array of breakfast food to set us up for the day, such as - omelette cooked to our liking, special serving of sweet mangoes, specialty breads, and pastries. We're not much for champagne in the morning but alcoholic drinks are available with breakfast if you wish.We then made our way to the pool where Alex would have beds ready for us complete with enough towels. The poolside staff are also always on hand to take our drinks and food orders. Aqua gym with Ernesto or Adan were always fun and energetic. We tried all the restaurants during our stay and they were all really good. Food were always fresh, tasty and served with a smile. The waiting staff were always friendly and we especially loved Edgar, Juan Luis, and Jesus; they're not just efficient but really fun.The spa was also an amazingly unique experience! The service was excellent!I didn't get the names of all the staff that served us at the resort but although the resort was nice, the rooms generously sized, clean, firm beds, well stocked room fridge; the staff made our stay really enjoyable. Keep up the excellent service and people like us will travel all the way there from New Zealand.Thank you Sandos. Hope to return soon!

Roland, Iowa
2017-10-03
 Wonderful week at Sandos Cancun
This is was the 2nd time at this resort for 4 of the 6 of us that were there Sept 9th-16th. We arrived in the morning well before check-in time on my birthday and we were welcomed with a rose for us gals and a cool cloth. We had lunch at St. Trop where they sang Happy Birthday to me and gave me a wonderful piece of chocolate cake. I was treated like royalty the rest of the day-complete with Adam leading everyone at the pool singing Happy Birthday to me. They tracked us down and let us know when our rooms were ready-before the normal check-in time. More than one person seemed to remember that we had been there before. This resort is small enough that you are made to feel like family and not just another guest. Each morning when we arrived at Zango for breakfast they remembered who we were and that there were 6 of us. Even remembering where we liked to sit. The service on the beach was amazing and we never really had to look for someone to bring us food or drinks. We enoyed dinner at St. Trop, the Italian and the Japenese restaurant. Most days we had lunch on the beach or at St.Trop. The fridge was stocked each day with drinks and snacks. We had all had massages and enjoyed the treatment by everyone in the spa. We booked rooms with balconies and we were on the 6th floor with awesome views.I put in a request before we got there for us all to be on the same floor and as high up as possible. They honored that request without a problem! We booked several excursions with Aquaworld and recommend them if you are looking to leave the resort and do some of the fun things there are to do in Cancun. The beds a pillows are amazing and I slept better than I had in a long time. Our last day there happened to be Mexican independence day and there was bull riding on a mechanical bull (which my husband and brother entertained us by doing) as well as other fun activities. The day ended with a wonderful Mexican Fiesta and lots of good food! We were sad to see this week come to an end. I highly recommend this resort and we will definately be back again for a 3rd visit. I would not hesitate to recommend this resort to anyone!!


Westerville, Ohio
2017-10-03
 Amazing service
I visited Sandos the last week of September. The grounds, pools, restaurants and room was gorgeous!!! The food was above average for an all inclusive. It was so awesome arriving to a bottle of wine, bottle of tequila, many snacks and a full refrigerator all included!! All the staff was very friendly and courteous!! Entertainment was just okay. Reggae band at the pool was excellent. The only bad point would be the vacation club they try to sell you on. I finally agreed to attend then when my companion would not attend, they did NOT want just me. I am financially independent and it felt like a degradation to me. Left a sour taste for the resort itself!

User
2017-10-02
 Anniversary
We were treated very well, service was excellent, we only spent 4 days but found all areas very clean, property, Resturant, pool and Beach area. The food was very good, plentiful and displayed very appetizing! We had a massage there and felt very pampered. My husband and I don't go out for the nightlife so I have no comment on that however it seemed like that may be the area of which they were lacking.It didn't seem like they had too much going on in the evening.My first experience to have service at the beach!! Loved that!! I would recommend this property!!

User
2017-09-29
 St Trop Excellent service Amazing Food
I just want to take a moment to award the excellent service and excellent and dinner at St Trop restaurant. They knew we were celebrating our anniversary and they offered an amazing dinner in front of the beach. Our entire experience at our dinner was amazing. We were served by Alfredo, and the captain Juan. At the end of the dinner, we met the chef Coral, great people amazing food from entrie to dessert. I recommend the hotel and St Trop for dinner.

Alton, Illinois
2017-09-29
 Wonderful Long Weekend
My husband and I went away for a weekend in mid September. This resort was great! We stayed at the resort the entire trip, opting not to take any excursions. The entertainment was great. Roxie, Adam and the others were very personable and up beat, always smiling and being sure the guests were having fun. They had a mechanical bull contest (which was a blast) and even had Coco Bongo performers one day by the pool in addition to an an evening show. (My husband won the bull riding and as a result, I received a massage with Diana who was awesome! Thank you Diana!)The restaurants were very nice. Breakfast at Zango was pleasant mostly thanks to our waiter, Juan. The teppanyaki restaurant was fun and the food was delicious. Our chef, Efrain and waiter, Antonio made sure that the evening was perfect. We did not get to try the steakhouse, but heard it was one of the best dinners available.The pool has 3 levels. The top level gets shaded earliest. The bottom is in the sun the most but is hotter than the other two. The beach is great. Beautiful water and waves. Definitely enjoyed our time at Sandos Cancun!

User
2017-09-28
 Great service and amenities
We had a wonderful time and this was our second trip at this location. Our favorite employees were Wendy who served us in the lobby bar. She was so pleasant and friendly and took such good care of us. We truly felt welcome and enjoyed her kind and fun personality. We also had Alejandro who took excellent care of us at the pool area. Really enjoyed the cooking demonstrations on the beach each day. Loved having random trays of food and drinks brought around the pool each day. Great location and beach area. Room was very nice and overall we had a great time. We have been to Sandos Cancun twice and Sandos play del Carmen once. Great place to stay and visit!

User
2017-09-27
 One of the best
Great hotel we come to 2 night and we had a great end to our trip, worth every dollar , the staff are amazing. I want to Especially commendable dulce concipitgie the lady from the desk that help us to check our fly because we had some problem before. and she take care of us for the best we can get, thank you.

Burnaby, Canada
2017-09-27
 We'll be back!
My wife and I stayed from Sept. 17 to Sept 24. Weather was perfect. Room - reasonably clean. AC works perfectly. No musty smell. Mini-bar stocked up every day. Bottled water is free. wifi wors well.Restaurants - all served good food. There are some complaints about the Italian restaurant, but we found the food were excellent. Only surprise was there weren't many seafood. On the other hand, the steaks are better than we expected.Staff - all are very attentive and greeted you with big smile. Zango: Yolani, Maritel, Melissa, Yolanda, Mario and Mayli. Concierge: Carlos, Ricardo, Martha and Luis. Activities staff: Edwardo, Ernesto and Adam. Highly recommend to participate in the Yoga class run by Adam. EXCELLENT instructor!! Lucy & Fred from Vancouver

User
2017-09-26
 Awesome restaurant hostesses and servers
I would like to thank the very personalized service and getting to know our names really quickly to both Diana Diaz and Melissa at St Trop and Zango restsurant hostesses. Always greet us with their smile and very pleasant personalities. They are the best of all the restaurants in Sandos during our stay and always accomodate us with our request. We would like to thank also our funny server Juan Ramon Carillo, great guy to be around, very quick to refill our drinks, wink! wink! And not to forget to mention as well Mario Lira and Jesus Zarole, both are amazing servers. As our vacation come to an end, we were sad to leave this luxurios facility and awesome people who make our stay memorable. Hopefully we will see you again in the near future!

London, United Kingdom
2017-09-26
 A real Gem
Booked a week here for my wife's birthday.Checked in late afternoon, nice and easy, was a little disappointed that we didn't get offered a cook drink and a Rose for my wife as other customers got, small details.Room Was very spacious, bath and shower. Had a view of the beach and the lagoon.The staff are so friendly, the entertainment team work very hard.Food was a very high standard, restoring my faith in all inclusive. Directly on the white Sandy beach straight into the turquoise coloured ocean.Great location, we will be looking to return.

User
2017-09-25
 Friendly Staff, Hotel being Remodeled
Gustavo and Jao Carlos at Gaijin were great. The hotel is undergoing updates but is still a nice place. Friendly Staff but the beach area is a little crowded with many people coming by daily to sell trinkets and souvenirs.More

Québec (ville), Canada
2017-09-25
 Great hotel with excellent staff!
Rooms are spacious and clean (super saver or suite doesn't matter). The size of the hotel is perfect, not too big and not too small. International drinks are available (very good bottles - vodka, gin, etc.). The only thing that need improvement, it's the restaurants. They are very good, but the number is limited and the choices (menu) are limited, example, there is no lobster or langoustine. The animation is amazing: live bands, casino night, volleyball - pool and beach, etc.

User
2017-09-24
 Lovely week of sun and relaxation!
Just returned from Sandos Cancun. Very happy with our stay. Beautiful, clean resort on a white beach with clear water. Our room was spacious with a lovely view. Food was good to very good. Can't say enough about the staff. Everyone was friendly and helpful. Big shout out to "Sexy Adan", who is the activities director at the pool. He made the water classes, and even Bingo fun and entertaining. Such a great personality! We also were impressed with the restaurant staff and waiters, including Melissa, Yolanda and Joel in Zango, Daniel at the steak restaurant, and the staff of the Italian restaurant. Very much enjoyed our massages with Victorio and Helena. Alex and Eric reserved cabanas for us every day...in the shade! The only room for improvement we found would be more dining options in the evening, stronger air conditioning in the Japanese and Italian restaurants and more perks for owners. Perhaps a swim up bar and pool, in the Bar Two area, for members only would be the perfect answer! In closing, my husband and I have been very fortunate and able to travel extensively. We really enjoyed our week at Sandos and will definitely return.

Addison, Texas
2017-09-22
 The Staff Makes this Place!
My mom and sisters and I traveled to Sandos in March 2017. It was an absolute joy to be on the resort. The staff made this place maybe the best place ever. It was relaxing and the staff attending to our every need. Stand outs were Mariano by the pool. Carmen in the spa, Veronica in Bar I and OMG Sergio at St. Trop. We're planning to go back and we can't wait to see our new friends again!

User
2017-09-22
 BEST VACAY EVERRRRR!!!
We came as a group of 4 friends, all in our 20s, and we had THE BEST HOLIDAY EVER. It was the perfect balance of relaxation and drinking!We cannot fault this place in anyway. The rooms were beautiful and clean. The Pool and beach was spectacular and plenty of places to 'set up camp'. All the restaurants were delicious with a huge selection of food and drink to chose from. Over all though what made our time here was the staff. The Teppanyaki bar was delicious and SO MUCH FUN! We left with a future husband chief called Daniel and the wait staff were extremely attentive ensuring our wine was never empty. The breakfast was delicious and Joel was an amazing waiter! You will need to make sure you head down to visit our main man Alfrado at the pool bar who makes insane cocktails!! All the poor bar staff were funny and welcoming! All the entertainment staff were beyond fabulous also! Adam, Roxy, Eduardo, Ernesto & Arturo were always energetic, full of advice and provided the best activities! WE ALSO SO A BABY TURTLE LEAVE ITS NEST AND GO INTO THE OCEAN. It was magical!! We can't thank you all enough for our fabulous holiday and we wish to see you all again in the future!

Saint Louis, Missouri
2017-09-19
 My Dream Wedding
My husband and I got married on September 3rd at Sandos Cancun Lifestyle Resort. Thanks to my amazing wedding coordinator - Carmen and every staff at the resort. You've made my wedding prefect. We brought 40 guests to celebrate with us and every single guest enjoyed the resort. Food- We've tried all the restaurants at the resort and none of them disappoints. My favorites are St. Trops. and the Italian restaurant ( forgot the name) . Room- We got upgraded to the Caribbean Suite, which has breathtaking ocean front views. Room is clean and spacious ( the Caribbean suite has two bedrooms and a living room). Mini-bar is refilled every day. Service- every staff we met at the resort is so pleasant and tried their best the meet our needs. Wedding Carmen is amazing to work with, we met with her the first day when we got to the resort and finalized all the details that I didn't even think of before our meeting. I went to the front desk the first night to ask about upgrade to ocean front suites. The second day I met her in the morning, she already got us upgraded to the Caribbean Suite!!She also arranged a rehearsal dinner for all the wedding guests at Zango restaurant. The waiters worked really hard to keep everyone's drinks coming. It was raining on the day of the wedding, she showed us different back up plans to choose from. Everything turned out perfect, we had our ceremony on the beach as planned and reception at season's restaurant. DJ is great too, he kept the guest dancing all night. I sent Carmen the wedding cake picture I found on Pinterest and it looks exactly like the picture. I'm so glad that I chose Sandos to celebrate our special day. I will definitely come back and recommend to anyone who is considering to have your wedding at Sandos.

User
2017-09-17
 Perfect stay so far
Staying with my mom for a week. It's just day 2 but so far everything has been excellent. Room upgrade to a nice suite with 2 balconies. Samuel has been great and made us feel very welcome. Adan from Entertainment is fantastic (yoga and aqua gym). He is funny and knows what he is doing. Such a great personality. Arturo has great recommendations for nightlife and made the paella cooking class fun. All staff fantastic so far. Great food. Great drinks. Guests from all over the world. Great diversity. Will post an update later this week but so far no complaints.

User
2017-09-15
 Engagement celebration at Sandos
My fiancé and I stood at this resort from 8/21-8/28/2017. I must say that this resort is one of the best I have stood at in Cancun and we travel to Cancun every year for the past 10 years. They greet you with champaign, a warm face towel and flowers at your arrival. The hotel rooms and hotel grounds are beautiful. What I loved the most was the manner that the hotel staff treated us. They were so helpful and went up and beyond to ensure you were pleased with their service. We ate at all the restaurants which were great but our favorite was the habachi. The guys at the pool side were awesome ensuring you were comfortable in the cabana. They brought us food and drinks to our cabana. You really are treated like a VIP. The drinks are delicious and definitely not watered down like some other resorts. The rooms were clean and comfortable. They ensured they stacked up our mini bar daily. Customer service were always at our request. We celebrated our engagement and my fiancé's birthday and the hotel made it extra special for us. They decorated the room for both occasions. It was beautiful. I purchased a cake although they gave us a cake and champaign fir his birthday. They ensured that the cake which I ordered from a near by bakery was delivered perfectly they even sent the cake back twice because the frosting was melted. They also stored the cake in the hotel frig for us and brought it to us at or request. Dulce and Mr. Bravo made all the arrangements. They were great at helping me plan these wonderful occasions. They even assisted us in getting a professional photographer for our engagement photos in the hotel beach. I recommend JoseCan as the photographer. He was great and pics are amazing. We had a wonderful and memorable time and will definitely be returning and recommending our friends and family. This is definitely a 5 star hotel with the extra that they treat you like family. The beach was awesome as well, always clear and not crowded. You could always find beach chairs available. It was amazing. Trust me you would love this hotel. I would only add for the lounge area Bar to stay gave dj until 1 or 2am as not everyone likes to go into town so having the late night life would make it a plus to this wonderful hotel. Thank you for making this memorable for us. ❤️

User
2017-09-15
 Outstanding Staff
The only reason we didn't give 5 stars was because the A/C didn't work correctly in parts of the building. Our room was great. Very nice and clean with a great view. Food was great and the pools are spectacular!! Diana, the hostess at St. Trop was the absolute best! She knew our names and always greeted us. She made if feel special. Mario, our breakfast waiter did an excellent job!! Alex, the concierge went out of his way to make out stay memorable and enjoyable. We will visit here again!!

Hagerstown, Maryland
2017-09-13
 Possibly My New Favorite Resort in Mexico!
We have stayed at more than 40 resorts in the Yucatan Peninsula. Sandos Cancun is a strong contender for First Place! Being slow season helped. Our room was on the 6th floor but had no balcony, which we would have preferred. Check in was terrible, although they greet you with a cool towel and a glass of Sparkling Wine. Only 2 Front Desk staff on duty, both busy with guests, and people try to jump in front of you. Rooms were clean, well stocked, and comfortable. Great Bartenders offered Top Shelf liquor. Several tasty restaurants with wonderful Hostess Service from Diana (who made a point to know our name) and attentive Table Service from Joel. Beach and Pool Service offered drinks, fruit, snacks, and a lunch menu delivered right to your chair! We really felt spoiled and well cared for. The hotel quiets down early, so if you are looking for a party or nightlife on the premises, Sandos Cancun is not for you. I would definitely go back!

Montreal, Canada
2017-09-13
 Hola Sandos, we love u
Just back from a week of rest and relaxation at this splendid resort. The staff is wonderful from the hostess at Zango Restaurant, Melissa, and Diane who greeted us every morning with a smile; thank you Melissa for getting my cappuccino to go. Also excellent and friendly waiters Joel and Jovani thank you for your professional service.The beach area is breathtaking lots of beach chairs and bali bed available. A big shoutout to the best Lifeguard ,Damien who bandaged my banged up toe on a daily basis.This has been our first vacation where we opted to stay at poolside rather than the beach. The reason was for the best house DJ who plays the best tunes all day, along with muscians, and amazing live bands.The activity are not wild and crazy but just perfect; the Zumba aqua gym, and especially the cooking lessons and drink mixes with Adam, Ernesto and Roxy are amazing animators... we love you guys.The pool waiters are hard working and always ready to get your drinks and food as we relaxed on our bali bed.We enjoyed the food throughout the resort, it's all about quality and not quantity, We always felt important as we were sitted for any meal at any of the restaurant.The rooms are spacious and clean. We were surprised to arrive at our room the first night with a Congratulations banner and our bed was decorated in a heartshape rose pedal. Thank you so much for remembering our anniversary. this special touch made our stay magical.The only suggested I would make is to have a coffee station so that the early birds grab and coffee or tea for our room rather than calling for room service just for coffee(Sorry but the Nespresso machine in the room did not do it for us, no milk, sugar hard to find a plug to start it up too complicated)Muchos gracias to all the staff for a wonderful week, we are already planning a return trip and spreading the words to our friends to join us.Mr & Mrs. Damiano

Connecticut
2017-09-07
 All Inclusive, beautiful resort for a reasonable price, staff was exceptional
We stayed Aug 2017 - standard room, with another party that had room with balcony, not much difference in the rooms and our view of the beach was actually a bit nicer than theirs of the lagoon/tennis courts. Pools are gorgeous and the staff was amazing, from the great hostess Diana to the awesome concierge service from Dulce. We have a gluten allergy and she assisted us with educating the staff and the language barrier to assure we would taken care of at each restaurant. The St. Trop was our favorite poolside spot for food and drinks Jose, & Ernesto were fabulous and also worked with us and our gluten allergy, remembered us each day and even came over quickly when some crackers that we could not eat were placed on our table in error. Poolside massage were great, and the pool activities led by Edwardo and Ernesto kept our 16 and 13 yr olds busy. Beach was beautiful although a bit rough as the hurricane had passed the day we arrived. Night time entertainment also but ended a bit early around 10-11. All in all great all inclusive hotel for a great price - we will def be back!!

Canton of Basel, Switzerland
2017-09-06
 No thanks
I regret booking this hotel and I don't suggest it to anyone. Cleanliness is my #1 concern! Followed by non-existing comfort. 5 stars? does not even feel like 3 to me. The rooms are not clean and used glasses and cups are not being replaced daily. Bed sheets had blood stains on them!! The aisles are CONSTANTLY full of dirty dishes left for a long time out of the rooms, and the disgusting smell that comes with it. We annoyingly hear noises from everywhere: AC in the room, music and people at the pool, drunk people coming back from the clubs at night and last but not least - undergoing renovations upstairs. The food is dramatically disappointing from breakfast to dinner. The restaurant staff often forgets to perform simple tasks like bringing spoons with the coffee or serve water when the glasses are empty (as water is nowhere else to be found during meals). The facility is old: a bucket was placed in the gym to hold the water coming from the ceiling. On top of that the staff doesn't really pay attention to abandoned glasses a bit everywhere. The "doctor" did my medication right in the middle of the lobby! To sum up, the price is ridiculously high for the value.

User
2017-09-06
 Extremely undedrwhelmed
I'm going to be very honest, this hotel was extremely disappointing.From blood stained bed sheets, continuously wrong up room service, unrequested wake up calls, to rotting food in the hallways. Just terrible.If you're looking for a 5 hotel that feels more like a 3 then this is perfect. ROOMS: The rooms are dirty and used glasses and cups are not being replaced. Apparently this is a common issue and guests have started to leave their room service plates in the hallways and they just sit there sometimes FOR FULL DAYS, together with the humidity and heat it creates a real lovely smell. Furniture is extremely minimal and outdated. My covers had blood stains on them. A/C works a few minutes then goes in standby. Minibar is a joke, a can of pringles and bottled water. Not even a decent hair drier in the bathroom. Towels are replaced whenever they remember.FOOD - The food is dramatically disappointing from breakfast to dinner. Same every day, zero variety and limited choice. Buffet is super sad, when an item runs out they often forget to replace it. The restaurant staff often forgets to perform simple tasks like bringing spoons with the coffee or serve water when the glasses are empty (as water is nowhere else to be found during meals). Your best choice is the japanese restaurant but you have to reserve in advance for that - and even then you'll hear the same jokes and eat the same things..FACILITY - ugh. Incredibly tacky. All of it. Pool is so hot might as well take a bath in your own sweat. Annoyingly, people "reserve" the tanning beds the night before by leaving books and other personal belongings on them so you never have the chance to get your own. Entertainment is a bust.The facility is old: a bucket was placed in the gym to hold the water coming from the ceiling. On top of that the staff doesn't really pay attention to abandoned glasses and pillows everywhere and walks right by them.STAFF - half as everything. Walked to the pool house to get a towel. Waited 10min for someone to show up before deciding to go in and get it myself. Apparently they offer Aromatherapy in the rooms with a scent of your choice, but they forgot to tell us until the very last two days of our stay. We chose mint and they gave us cinnamon, so after we complained about it they told us they would redo it the next day with mint...surprise surprise it was CINNAMON AGAIN! We also received a random complimentary 6:30am wake up call that we didn't request.To sum up, the price is ridiculously high for the value.

Concord
2017-09-05
 Work in progress
Husband & I stayed for 6 nights. We are both Cancun veterans and have stayed in different resorts each visit. I found an Amazing deal for sandos with the AI plan. We paid $1000 so about $130/night. Pros:Friendly staff, easy check in/check out. Nice pools, good sun exposure, fun poolside activities, standard rooms, pool side service.** the vegetable soup on the room service was the most delicious item I ate the entire time at Sandos. Good job on the soup. The skirt steak at Seasons it's tasty, but the sides are not & you literally only get a tablespoon of each side. No joke or exaggerating. You choose 3 of 6 sides. And they come in tiny ramekins that hold a tablespoon. Suggestion for improvement: Fix the elevators; during our stay the elevators where sub-par. Not opening on certain floors or completely out of order. Food: it's so so bland! I get it, they are catering to tourist with a variety of taste. But come on, use some spices like salt, pepper or garlic. Room service menu: fix it asap. For example, they don't have guacamole , chips & salsa or a side of French fries as options. However if we ordered a hamburger it came with fries (yummy too) or if we ordered a beef sandwich it came with a tiny cup of guacamole. Like can't I just get a soup bowl of guacamole?? Come on Sandos, be smart!!Cons:Men MUST wear a shirt with sleeves to all the rest. Breakfast, lunch or dinner. However women are allowed in with their bikinis. Doesn't make sense. Have proper standards for both men & women if sandos is trying to go for a "classy" image. The food. We only had breakfast and pool side drinks. We didn't bother with dinner. Wasn't worth it to eat gross food just because it's an AI. Sandos, how do you keep running out of stuff?? Multiple time they were out of something several days in a row. Not all rooms have balconies. There is a food dead zone, all rest are closed & room service is the only option. Overall, the husband and I made the best of our time. We were there for the beach, sun and to chill. We got that for a great price. Would definitely not stay if we had to pay more than what we did.

Austin, Texas
2017-09-03
 Relaxing and Carefree vacation!!
Didn't give 5 stars because we had to ask for our mini fridge to be cleaned of the previous guests things. The beds are very comfy and I didn't hear external noise.The staff at this resort are so friendly and helpful. Always smiling and happy to do whatever is necessary to make your day. Great variety of tasty food and drink. Waiters are very attentive and hard working.....Antonio, Miguel, Juan....wish I could remember all of their names. The spa experience was awesome. Very good deep tissue massage by Estephania!

Los Angeles, California
2017-08-31
 My gratitude
Thank you to the staff at this resort, for making me feel like a celebrity!!!!Adan, Daniel Jose Luis, Antino.. Angel and the extra special spa employees, treated my family as well as myself like Royality. LOVE LOVE the experience. And YES... we are planning to return

Boise, Idaho
2017-08-31
 First time at an All-Inclusive
This was our first time at an all-inclusive resort and so there were some expectations going in that things might be pinched on the corners and not great. But, we were willing to try it for the price. We spent 4 nights in an oceanview room.The Good:*Upon arrival, we were greeted with champagne and roses - who does that?! Very nice touch.*A man met with us to give us an overview of the resort; dining options, activities.*The view was spectacular! We could see both the ocean and the infinity pools from our room balcony.*VERY comfortable beds.*Room had nice decor.*Shower was great; separate bathtub.*Clean.*Nice variety of restaurants that were not too crowded.*Great service overall from staff.*Taxi service was fast and not very expensive.*All alcohol was served whenever you wanted it. A lot of variety and service at the pool was awesome.*Beach access was convenient. Swim area. All cabana-type seating was especially nice, even on the beach.The bad:*Rooms were slow to be cleaned. Probably not a big deal, but when we came back after being gone the majority of the day to get ready for dinner and our room still hadn't been cleaned, it was a bit irritating. There was also a fresh blood mark on the mattress pad when we got there that took a while to be taken care of.*The service at the restaurants was great until Monday night. Then, it seemed like since there was less crowd, less time was taken for service.All in all, it was a great time and very relaxing. Highly recommend.

Jamaica
2017-08-30
 High Class luxury 100%
We booked with Sunwing Vacations and it was a wonderful experience.We had a king room pool ocean view just as we asked Sunwing.Room Service so good and fastThe food so modern tasty and fresh.Really nice salads and the steak house was awesome.Room sooo clean with amazing shower gel, soaps ext..Nice touch...View to die for and ac worked great.Very private hotel smaller if you want alone time but if you want to socialize it Has a nice dar inside and out.Pool service, some of the best I have had in a long timeGreat lounge beds and infinity pools.Special Thanks to Dulse in the consierge area she really added great advice to making it a great short trip over the weekend!If you have food allergies it is the hotel for you they are very supportive and can accommodate this well.

User
2017-08-29
 Cancun 2017
Had a ball....thanks Juan Rumon Camillo Altonar, Mario Lira, Daniel Gomez Zaula you guys were the best. Rooms were nice, beautiful views, awesome pools, excellent food, friendliest staff all smiles.....until 2018 take care.More

Pittsburgh, Pennsylvania
2017-08-28
 We had the time of Lives!!!!
We had the pleasure of spending 6 days at Sandos Cancun & the experience did not disappoint. The staff are amazing people. We went the beginning of June this year & wished we could have stayed longer. A smaller resort with a huge heart. The beach was great, food was excellent, the staff went above & beyond. I've got to give a shout out to Salvador, pool side,as well as Jose Luis, complimentary pool side massage. Thanks guys, you're the best, we will be back!!

Montreal, Canada
2017-08-27
 Best hotel experience in Cancun so far.
Recently spent two weeks at Sandos Hotel in Cancun. Had a great experience with all everything. Restaurants were great, Bar One accommodated all my needs for best cocktails and their serving staff were amazing especially Wendy and Veronica. Service is impeccable and personal so you do not need to run to find anything yourself. Rooms were accommodating, clean, and quiet. We had all services inside the hotel available to us with no problem. Wery fun entertainment by the pools with great staff, DJ every day and beach available. All service is personalized, staff is too friendly sometimes and very accommodating. Spa staff trained accordingly and i got best massage by one of the employees (man), Hairdresser is available. Room service is fast, serving their best dishes at your request. Nothing to complain and i give it a 5 out of five rating!

Temecula, California
2017-08-25
 Terrible experience
We did not get the room we paid for, we paid for a Felix with partial ocean view. We also were stuck with no luggage thanks to Southwest Airlines and the hotel staff was no help in getting us what we needed or somewhere to get what we needed. We were trapped in a room that was not even what we paid for. We had paid for an all inclusive trip and we couldn't even take advantage of it because we had no cloths.

User
2017-08-24
 Speechless!!
This was probably one of the best trips we have ever had, the service in the restaurants, bars, housekeeping etc. were amazing. We had waiters that we specifically preferred, their names were Casanova, Antonio, and Enríque but there was defiantly more. The best kind of service is when you are constantly asking for something and the service provided is 100% no matter what with a smile. To be honest, if you need something done at the front desk ask for Samuel, the others ehh, ok. Jose, the concierge was very helpful with bags, questions & recommending sights and how to be safe. I would defiantly recommend this place because of the service and the hospitality shown. overall, thank you to Sandos for making our trip memorable and entertaining, we cant wait to come back!!

User
2017-08-21
 The best honeymoon spot
My husband and I stayed here for our honeymoon in November of 2016! I can not say enough great things about this quaint boutique resort! We loved every moment. Great wait staff, awesome service, gorgeous room, and the FOOD! The food was all good. You have to do the fajitas on room service menu. SO good! We loved the beach and the bar by the pool area. We can't wait to go back...

User
2017-08-19
 First timers on 2nd honeymoon
Me and my husband stayed 7 nights at this resort. We felt as if we were royalty the moment we walked through the doors. Friendly, helpful, and humorous staff. We had room 311 which had great views of the lagoon and the ocean. Easy access to all three pools and beach area. 5 different restaurants and culture night, we experienced a lot. It definitely is a lifestyle resort with beach/pool volleyball, games, live shows, water aerobics. We were set up with Landy Ku for a 90 minute presentation of the Royal Elite Vacation Club with the help of Martin Hoeller who presented amazing time share options! It is definitely worth the 90 minutes to hear both of them talk about the advantages you have on saving money on your next trip! We booked through Aquaworld for a Jungle tour and wave runner ride. The Jungle tour was awesome! We got to use our snorkel gear to see some amazing fish and coral reef. The only thing we have negative to say is my husband really was excited to have a Corona on the beach and unfortunately this resort doesn't offer that particular beer. Also, when we booked through aquaworld; the wave runners is a 20 minute walk down the beach and the staff under the tent were actually rude. Only about a 10-15 minute walk from the mall which we found some nice souvenirs. Overall, we had a great time and great experience. We definitely will be back to Cancún and recommend Sandos Cancún!

User
2017-08-17
 Summer Holiday 2017
Very nice hotel with access to the beach and beds. Three pools and beds aplenty. There is a buffet restaurant and four a la carte restaurants. Plenty of bars and entertainment. This was our first time at this hotel and our only moan was that we booked two rooms and had specified one room to have twin beds. Upon arrival we were told no twin rooms available and were given a foldaway single bed which was not very big and took up most of the space in the room. Staff were friendly and helpful and always on hand. Thanks to Bar one staff Victor, Veronica and Wendy for all the cocktails.

New York, New York, United States
2017-08-16
 Two thumbs up
My friend and I loved this hotel. We were there for 4 days and wished we could have stayed for longer. They hotel is very good for the price. Nice decor, good food and drinks. The staff is awesome, everyone is very friendly look for Antonio, Casanova, Chava (waiters), Miguel and Abel for room-service and Tony for activities. They were very nice and attentive. The only complaint we have is about a weird smell in the room that came from bathroom's drains. Also the cleaning staff didn't clean the room properly. That's the only reason why I didn't give it 5 stars.

User
2017-08-14
 First timers
Me and my mom spent 4 days at Sandos Cancun, it was our first time to Cancun. The hotel amenities was nice. Food was good, service is super, the thing that I like the most about you this place is the pools. Stayed in room 331 and got such a lovely view to the lagoon and ocean. Entertainment at the bars was amazing, live music and culture shows, dancing show, they're all really good. The only issue that made me couldn't enjoy the trip to the fullest was the room. It was nicely decorated but there always some smell, especially the closet that has the safe, it's irritating, I had to hold my breath everytime I use the safe and that's the only thing to complain about. Overall, this place is nice for a family vacation.

Bay Village, Ohio
2017-08-13
 Sandos August 2017 vegan experience
We are a vegan family and there are some options on the menu, but the chefs completely bend over backwards to create a special satisfying menu. You can have everything you dream of and more, you just need to give them some notice. Fabricio, Artemio so far have been amazing. They communicated with the other chefs so we didn't have to repeat our diet restrictions. It's great they are so accommodating!

User
2017-08-12
 Not a luxury resort
If you want to go to Cancun, there are much better resorts in the hotel zone. Secrets, next door, looked amazing! If you're looking for luxury, this is not the place. Also, if your luggage is kept in the lobby, make sure there is a good lock on it. After our spending money was stolen from our luggage (we are 99% sure which staff member it was) and saw we were not getting anywhere when we spoke with staff about it, we decided to make the most of our trip and had a great time. Please do not agree to the royal elite presentation. The Sales Manager of Royal Elite, Martin Hoeller, is a bully who gets very irrationally angry when you don't want to buy into what he's selling. You'll be introduced to him at the end of the presentation. Awful experience. Also, if you want to celebrate your anniversary, bring proof, as without official documentation the hotel will refuse to help you. So instead of spending our anniversary at the hotel we booked a trip to Chichen Itza for our anniversary day, as the hotel was not going to help us celebrate. I can't recommended the express tour through amigo tours highly enough (Marco was our tour guide), it was the best day of our holiday. You are picked up at the hotel by 5am and arrive at Chichen Itza at opening time, so no crowds and its cooler in the morning. We got some great photos! The hotel travel agent is overpriced and do not offer this tour, I would recommend to book online or at one of the shops by the road, far better value for money. We booked through expedia.Room: really nicely decorated, room service is great except toiletries are not restocked when you run out. Pool: Top pool is a bit grubby, bottom two are very nice with beautiful views of the sea, except for the sewerage smell that wafts from behind the bathrooms by the poolside restaurant. They also ran out of clean towels a few times in the mornings and afternoons, but if there are still empty beds they have a clean towel you can take. Food: restaurants are very well decorated, service is excellent, however food is a bit flavourless and they use the same ingredients in all the restaurants.Entertainment: Fantastic! There were different events every day, and it was clear to see the amount of thought and effort that went into the evening events at Bar 2. Hotel: bit dated but very nicely decorated.All in all we ended up making the most of our time there and having a lovely anniversary trip, but won't be going back to Sandos Cancun in the future.

Ontario
2017-08-08
 Adult Style resort
Have nothing negative to say about Sandos Cancun. The rooms,food,entertainment are all good. The beach cabanas were our favourite place to hang out and relax. The staff are all very helpful. It is more adult oriented ,although families are welcome .More

User
2017-08-08
 Paradise
This place was amazing. This was my first time in Mexico with my boyfriend and we were there for 6 days. The employees are all so nice & helpful. Thank you to one lady at the concierge who really helped us out!! The drinks were 10/10. The ceviche & aguachile & tartlet at St. Trop were my favorite. The other restaurants had amazing food. The picanha & flank steak at Seasons were so good. The Italian restaurant had real Italian food!! And Zango had everything! I loved how they made ceviche or paella out in the big pan at the beach. I think this place is truly a gem because the other hotels next to it & nearby are so big that the beaches seemed to be so full & they didn't have cabanas like us. The infinity pool is a plus. Everyday there were always so many activities. Beach volleyball was great. They had live performers. At night we saw some dancers & a drum performance. There was a casino night too. I heard one couple complained they didn't like a drink... well, that's why you just ask for a different drink. Room service kept our room so clean. I can't wait to come back again!!

Toronto, Ontario
2017-08-07
 First Timer
This was my first visit to Cancun, and first time coming to Mexico for vacation. I chose Sandos Cancun for our trip due to the availability of beach beds. I dream of these beds all winter long in Canada, relaxing and looking out at the turquoise waters of the Carribean Sea.From the moment of our arrival, our experience was second to none. We were picked up by Best Day tours which provided the ground transportation. Their buses were clean, air conditioned and the drivers were friendly.We arrived mid morning and as expected we were not able to check into our room. Check in is 3pm.The resort is small and older but I loved the size. Having stayed at much larger Carribean resorts where everything is spread out, I enjoyed the intimacy of Sandos and that everything is close.The pool area is clean and well kept. There are three infinity pools, each one seeming to be a different temperature which was nice. Some have commented that the pools are shaded for most of the day but we did not find this to be the case. There are tons of beach beds to access and they were the ultimate place to relax by the pool or beach. It really felt like a luxury vacation to enjoy these all week! If I could share a negative experience it would be the tipping "games" I had to endure to reserve a beach bed. I call it a game because it was obvious the pool staff (who I might add were lovely when engaging with them) make the beds "appear" taken by placing a bottle of sun screen or book on them. In reality this is a ploy so that you will come and see the pool staff (read: give them a tip) and the bed is then suddenly available. I observed this daily, and beach beds in the prime pool area sat empty as I watched people walk by going to find one free only to move along to a funny chaise lounge when they assumed the bed was already occupied. I find this tiresome and uncomfortable to deal with on vacation as even when I tipped $20US on my first day, I got the run around on the second day. My advice to you is to see the pool staff early in the day 9:30-10:00 as there were still plenty of beds available then. Don't be discouraged if they look taken as they likely are not but, money talks, so give a big tip up front, get the staff members name and you should be good for a few days. I would just prefer not to have to play these games on vacation. Thus I would not give a 5 star rating.The restaurants are fantastic from the gorgeous views at the beachside San Trop to the delicious meals at the steakhouse and Italian restaurant. Everything was presented beautifully and tasted great too. One thing that sets Sandos apart from any resort I've visited before is that you can order your lunch poolside and have it delivered to you on the beach or by the pool. You can just give in to your lazy holiday! These rats are not just your typical hamburgers, fries and pizza but ceviche shrimp taqueria, turkey fajitas, etc. Also, although we did not take advantage, room service is offered daily from 6am-11pm. The rooms were lovely, cool and clean. Ours was a deluxe room (upgrade but I'm not sure if the upgrade gave us much value for our dollar) equipped with king bed, bathtub, shower, robes and slippers. We loved the well stocked mini fridge and snacks (nuts, chocolate bars, crackers, etc) which was a nice treat during our downtime at the end of the day while relaxing before dinner. I was hoping for some fun towel creation surprises but did not get any. The hotel decor is modern and funky which we loved.The wifi is included and strong, never had a concern. The entertainment was great. Live music daily by the pool, aqua gym, beach and pool volleyball and trivia, bingo, and "lazy" games. Fun!Will definitely look forward to returning to Sandos again in the future

Anaheim, California
2017-08-07
 Poor Service
I'd like to start this review by emphasizing that this was a family trip along with my husband and three minor sons. We were guests of Royal Elite Vacation Club Members. For starters, the weather at the time of arrival at the Sandos Cancun was approximately 90 degrees fahrenheit with humidity. We were not offered a beverage or even a glass of water. We are frequent travelers and World of Hyatt Members and that is something we're always offered upon arrival, not to mention when the temperature calls for it. Our family was a party of five, as such two rooms were booked as the maximum occupancy is 4 per room. We had specifically requested for our rooms to be next to each other. Come to find out not only were our rooms not next to each other but on separate floors! We were told there was no availability and there was nothing they could do. Subsequently, my husband had to stay on the 7th floor with our older son while I stayed on the 6th floor with our 10 and 7 year-olds. How ridiculous is that! They never accommodated us or fixed it!It gets better, I tried to shower that night and there was no hot water! As a matter of fact, no hot water for 3 days! I have small children and that is just simply unacceptable! Especially when Sandos claims to be a AAA Four-Diamond Resort! When I reported it, they sent someone to our room and he told us we had to turn on the sink faucet and let it run for 10 minutes so it could help the water get warm. That didn’t work either! I was so cold from showering with cold water that I had to sleep with the AC off and a robe in addition to my pajamas. The next morning, showering with cold water of course, I hung the robe to re-use it. When housekeeping came by they took the robe, not sure why and never replaced it. I called and asked for a new one and they never sent it! I called several times! As if that wasn’t enough, while I was in the pool I cut my leg. They have a step in the middle of the pool, yes in the middle go figure. The medic/first aid person made a report and cleansed the area, applied an antiseptic ointment and a band-aid. Not once did they ever call to check up on me. Bar/waiter service was extremely slow at the beach cabanas. They only had one person working two sides.All in all, this was the worst experience we’ve ever encountered! Not once did they offer an apology or a way to remediate all of the inconvenience. I definitely would not recommend this resort!

Charlotte, United States
2017-08-06
 Nice resort, good food, beautiful beach
My sister and I just returned from a five day, four night stay at Sandos Cancun. We enjoyed the hospitality, amenities and food. The resort is a little dated but still very nice. Great customer service. Ten minute walk from excursions at Aquaworld.More

Hotel style

Family
Romantic
Business
Spa
Top resorts
Luxury
Room types

Suites
Non-Smoking Rooms
Outdoor

Beachfront
Sun Deck
Terrace
Grounds
Pool and Spa

Pool Towels
Outdoor Pool
Hot Tub/Jacuzzi
Massage (additional charge)
Spa (additional charge)
Solarium
Fitness Center
Sauna (additional charge)
Activities

Water Sports Facilities (on site) (additional charge)
Entertainment Staff
Snorkeling (additional charge)
Diving (additional charge)
Canoeing (additional charge)
Fishing (additional charge)
Golf Course (within 2 miles) (additional charge)
Tennis Court
Food & Drink

Special Diet Meals (upon request)
Snack Bar
Breakfast in the Room
Bar
Restaurant (à la carte & buffet)
Great Coffee!

Free Internet
Free Parking
Front Desk Services

Concierge Service
ATM On Site
Baggage Storage
Ticket Service
Tour Desk
Currency Exchange
24-Hour Front Desk
Entertainment

Babysitting/Child Services (additional charge)
Cleaning

Daily Housekeeping
Ironing Service (additional charge)
Dry Cleaning (additional charge)
Laundry (additional charge)
Business Facilities

Fax/Photocopying (additional charge)
Business Center
Meeting/Banquet Facilities (additional charge)
General

Airport Shuttle (additional charge)
Vending Machine (drinks)
Designated Smoking Area
Air Conditioning
All Spaces Non-Smoking (public and private)
Shops (on site)
Heating
Car Rental
Souvenir/Gift Shop
Safe
Elevator
VIP Room Facilities
Family Rooms
Hair/Beauty Salon
Facilities for Disabled Guests
Non-Smoking Rooms
Newspapers
Room Service
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