Seadust Cancun Family Resort , Cancun

Address: Blvd. Kukulkan Km. 17, Lote 52-04 Zona Hotelera, Cancun 77500, Mexico

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Hotel name: Seadust Cancun Family Resort
Hotel stars:
Hotel rooms: 505
Adults only: No
All inclusive: No
Restaurants 8
Internet WiFi is available in all areas and costs USD 10 per 24 hours.
Parking Free! Free private parking is available on site (reservation is not needed).
Pets allowed No
Checkin: From 3:00 PM
Checkout: Until 12:00 PM

Seadust Cancun Family Resort
RATING

7.7
7.7 / 10
booking.com
3.5 / 5
tripadvisor

VERY GOOD




We Love Seadust Cancun Family Resort

Experience World-class Service at Seadust Cancun Family Resort

This property is a 6-minute walk from the beach. Seadust Cancun is an all-inclusive family resort that combines the beauty of the Mexican Caribbean with food, drinks and fun activities for adults and children of all ages.

Spend exciting days with your kids in our Treasure Island Water Park, explore our beach or swim in the waters of the Caribbean.

Relax with a treatment in our spa or indulge with a beachside massage.

After experiencing Cancun's famous sunset, our night spots are open for your amusement: 11 restaurants, 11 bars and a theater featuring live shows.

For a memorable all-inclusive vacation, escape to Seadust Cancun Family Resort.




Seadust Cancun Family Resort
RESTAURANTS (8)

1
La Maison De Michelle
Food: French
Open for: Dinner
2
Big Ben
Food: Steakhouse
Open for: Dinner
3
Samurai
Food: Japanese
Open for: Dinner
4
Lighthouse
Food: Italian, Mediterranean
Open for: Dinner
5
Maguey
Food: Mexican
Open for: Dinner
6
Magnus
Food: International
Open for: Breakfast, Lunch, Dinner
7
Deli Manhattan
Food: American
Open for: Lunch, Dinner
8
Atlantis
Food: No information available
Open for: Breakfast




Seadust Cancun Family Resort
MAP



Seadust Cancun Family Resort
, Cancun Map
Seadust Cancun Family Resort , Cancun address:
Blvd. Kukulkan Km. 17, Lote 52-04 Zona Hotelera, Cancun 77500, Mexico

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Reviews:


Excellent:
33%
Very good:
31%
Average:
18%
Poor:
8%
Terrible:
10%



American Fork, Utah
2017-09-30
 Wonderful Views
We enjoyed our stay at the Great Parnassus. The staff was friendly and pleasant. We were thrilled with our room. This resort has a very unique setup where the rooms enjoy a full ocean view, and the entire wall facing the ocean is glass, so the view is incredible. The bed is situated in a way where you can sit on the bed and enjoy the view if you don't want to sit on the balcony.The food and entertainment were average. Very much on par with what you'd expect at a value resort.No complaints. We enjoyed our stay.

Boston, Massachusetts
2017-08-30
 Just the facts...
An All-Inclusive vacation is not my first choice, but we were traveling with two people with children, so it seemed like the right choice. The Great Parnassus is a budget friendly resort. When reading reviews and making your decision keep that in mind; travelers get what they pay for. • The housekeeping in my room was inconsistent. Some days our room was very clean, other times not so much, although I left a generous tip each day. Others, who had oceanfront rooms, were happier with the housekeeping staff. We had a lagoon view room which I would avoid. The room was dated with a very hard bed. The view is not as nice as the oceanfront rooms. There is a hot tub on the balcony but it was so decrepit and dirty that I think it had been years since anyone had used it. The closet and bathroom is larger than in the other rooms but the steam shower did not work. If you are sensitive to mold, these rooms are to be avoided. See photos. • Air conditioning in the rooms is very weak so the rooms are VERY warm.• The pool area is very busy and loud, with lots of children. The water is so warm it is not refreshing. The good news is the ocean is right down some steps with plenty of chairs and i umbrellas for shade. Service at the pool and the beach is excellent. Lifeguards at the beach are not very attentive, often chatting or using cell phones.• The adult pool area was quiet and pleasant with a nice bar, not very busy at all. • I love good food which is generally in short supply at All-Inclusive resorts, but the food options were very good at the Great Parnassus. Le Maison De Michelle, an adult only restaurant, was outstanding. The cafeteria offered lots of choices for breakfast, with fresh omelets made with ingredients of your choosing. The lunch options were varied, fresh, and excellent. Every restaurant we tried was a pleasant surprise.• Most of the staff was friendly and accommodating. • The workout room was well enough equipped but the air conditioning was sub standard even there. It was hot!• The spa was exquisite! We had massages there that were absolutely fabulous. I highly recommend a visit to the spa.Would I go back? No, but it was a decent experience, and I am not usually traveling on a tight budget. Was it passable if you are traveling on a budget? Yes, as long as you are realistic about a budget resort.

User
2017-08-10
 Sd
Was good but half the bars where closed so that was bad there isn't many places to eat during the day or at lunch it would be much better if there was the bed was hard and fridge didn't get cold they are gonna renovate it so maybe it will get better nice view

Providence, Rhode Island
2017-08-09
 Decent all inclusive
There were things I liked about this hotel and things I didn't like. First, it was clean, which is the most important but very dated. We were told that the hotel was recently bought and renovations are going to start in September 2017 so they discounted many rooms.There were a lot of families from Mexico. We were pretty close the only Americans so it was hard to meet other families that spoke English. Our kids were the oldest ones there at ages 17, 14, and 14. Lots of families with young kids. The people who worked at the hotel were extremely friendly and very helpful. There is the whole buy a timeshare pitch ( although they say it isn't a timeshare) and were very aggressive even after we told them no several times. The only good thing about listening to the hour sales pitch ( which was more like one hour 45 minutes) was that they gave you $100 to use at the hotel for whatever you wanted. We used it in the Spa, which was fabulous. The air conditioning in the rooms was terrible, not unbearable, but could have been way cooler. We did ask them to come up and look at it, which they did but it didn't help. The hair dryer in the room sounded like it was going to catch on fire but I called immediately and they replaced it. The water in the restaurants and bars was fine to drink but not out of the faucet or shower. Its filled with chlorine so use bottled water to brush your teeth. The pool area was fun, sort of reminded me of spring break with all the noise but when it got to loud we moved to the beach, which had nice chairs and tiki umbrellas. The waves were big, so not many families were there who had young kids. The food was better in some restaurants than others and no reservations were required. The Japanese place was really good as well as the French place ( adults only in the French). The Manhattan restaurant was terrible but the dessert was good. The teen center was fun for the kids as well as the Sports bar. The mini golf course was beat, I mean really old..The swim up bar in the main pool was not open and neither was the swim up bar in the adult only pool. And the non motorized water sports were not free. If you had never used a wind surfer or small sail boat you had to take an $50 one hour lesson. There is not shuttle from the hotel to the lagoon, you have to take the city bus. I think you get what you pay for. Decent resort that was not too expensive.

User
2017-08-09
 Horrible !
Just returned home today from a 8night stay at this resort and only good review I have is for the staff. NOT all the staff, but the staff who work for their tips. One who was EXCEPTIONAL !! Armando Martinez . He took care of us everyday at breakfast always went above and beyond for our family !!! Any type of front desk/lobby employees or "supervisors" seriously can care less about guest needs. Nothing is ever their fault or their responsibility and everything is your fault . I had plenty of issues with them with my towel cards, to management being extremely rude when I had a complaint . Tried to charge me 30$ each towel card when I had 5 and forgot them in my first room when they switched me due to their hotel not having a functioning ac unit in my room. On my 4th night we attended a wedding that was held at this hotel so we were not in our rooms from 3pm on and my husbands JBL portable speaker disappeared. We left it out in the clear on the dresser charging and we we returned only the charger was there still plugged in just missing the speaker . We reported it and "supervisor" or security insisted he search the room himself so we let him in and he said he would do a investigation and be in touch . Of course like the rest of their management he never got back to us and when we went back to front desk to question it all they had to say was " he asked housekeeping and no one seen nothing " but he never came to meet us in lobby. He clearly seen us walking to front desk and he disappeared the other way. It's clear someone entered our room and took the speaker but how could I prove anything ? Was just a lost we had to take. Over all the hotel sucks. Every piece of it is hot! Even the elevators were dreadful. Food is bland. Best restaurant was the Japanese. Beach and pool were good. Beds were hard. Again only thing that got us threw the week was the staff!! Thanks for their positive and helpfulness they sincerely deserve all the tips! Any management or front desk u can forget it! Rude! Unprofessional ! And try to make a dollar off u anyway they can! Oh and nobody in this hotel ever had change for us. To get pesos from our US dollars . Front desk was no help what so ever! Have a complaint ??? Seriously ur a waste of their time. I will never refer this hotel and double think before booking here. Thanks again ARMANDO MARTINEZ. Your work ethic is exceptional.


Montreal, Canada
2017-08-08
 A Great Family Getaway
Expectations can lead to disappointments. I had mixed emotions after reading the reviews from previous guests however, I decided to take my chances. I set a low bar and was pleasantly surprised with the results. It is a family resort! Although it is an older hotel and a little dated as far as the rooms are concerned; the service, entertainment and food was a HIT!I’ll list Pro’s and Con’s which might be helpful for somePros- 20 mins from the airport- Looks like a cruise on land! Not a very wide hotel which is great for the little ones (not too much walking)- Unlimited al la carte dining- Asian, Steakhouse (my favorite), Italian, French, American, wine and cheese bar, Crêperie and more!- 24 hrs. room service- Stellar service (they all try their very best…..cleaning crew, food service crew, bar crew etc.)- ENTERTAINMENT (Eliser, Enrique, Manny, Jonathan, Riccardo, Carlos, Grace, Jorge etc.…. they are TOP!!!!) We will NEVER EVER forget you! They entertained a variety of activities throughout the day (guessing game, feeding iguanas, water volleyball, beach soccer & volleyball, bracelet making for the kids, water aerobics, water polo, water basketball, bingo and the list goes on!- Pool & Beach Service: tip or no tip, they ALWAYS come around to ask if you want a drink!- Pool snack bar that offers hotdogs, hamburgers, pizza, chicken wings, nachos and all toppings etc.!- Kids water park, mini golf and zip lining all on-site- Always a spot available by the pool or on the beach (beautiful turquoise waters, waves can be a little rough at times)- Security walks around all the time: in the hotel, by the beach and pool area!- 24hr coffee machine available at the Crêperie- Due to building architecture all rooms have an ocean view Cons- We were on the Southside of the resort (3rd floor even number room family suite with a king bed and bunk beds for the kids) and we heard the vents from the outside-in; morning, afternoon and night. It wasn’t painful but, could have done without. Kids TV near the bunk beds didn’t work.- Air conditioning was weak but, we also had 45 degree weather every day for 12 days, still could have used a cooler room. Room temperature was set at 18 degrees and never went below 23.5 degrees- Air conditioning weak in the elevators as well- No minibar….this was a big disappointment!!! They offer 2 mini water bottles to start and you can purchase more when needed. Luckily we brought our re-fillable mugs and were able to bring up some drinks and filtered water from the bars- Dated rooms = poor shower water pressure, cracked tiles, weak lighting and mattresses that need to be changed.We had a fantastic time despite the cons and would definitely return when some renovations are done.

Buford, Georgia
2017-08-02
 Fun for kids, good food, a little hot
We were traveling to several cities in Mexico and decided to end our trip with a few days in Cancun. We stayed at the Moon Palace last year, which is very high end and nice, but a bit pricey so we tried the Great Parnassus. They are currently changing the hotel name to Seadust btw.Reception area is a huge open area and there is a waterfall wall behind the desks, very nice. Staff was friendly and offered green bubbly lemonade, which the kids loved. We arrived around 11:30 so our rooms were not ready but they stored our bags & suitcases and we changed in a hospitality room and went to check out the resort. Because many areas are open to the outside it was very hot, it was in the 80s, but felt like high 90s with the humidity. Needless to say we jumped into the pool very quickly.My kids are 7 and 9 and had a blast in the kid pool areas with all the slides and the pirate ship. The kids club is really more for younger children, my kids wanted to play in the pools and the game room with air hockey and table tennis. The main pool area is fun, get there early so you can enjoy it when it is not so busy and get a good chair. It does get quite busy after lunch. They come around with little ice creams in the afternoon and on some days they came by with parrots, another time with a lemur for photo ops for the kids ($10 per picture, not too bad!).The entertainment staff is great. We had fun with Enrique and Araceli playing pool volleyball, feeding iguanas, doing water exercising, water basketball, etc.There is an Aquaworld desk by the main pool where you can book water activities (additional cost) we did the skyride, which was something different and thrilling to do!The food is very good and the variety is amazing. Is it high end? No. Not unless you eat at Big Ben or the adult only French restaurant. BUT all the food is very flavorful and again, the selection is great!The nightly shows are very entertaining, they do a good job. Gym is nice. Mini golf area is fun, tennis area is nice.Our room was fine. Beautiful view, very clean. The bathroom seemed underlit to me, just too dark, and it is indeed difficult to find an outlet in the room. There is one under the nightstand. I thought it was ridiculous they only give you 2 little bottles of water for free. It is 10 pesos per bottle thereafter. It is not much, but they should just give you 2 bottles free per day. Fridge worked fine.We only had a few complaints: the heat in the open hotel areas (not sure how you would fix that) and not enough AC in the Big Ben restaurant . AC in the room worked fine.This resort is good for a couple of days if you have kids and you don't want to spend a fortune. It is not luxury, but it is all inclusive and decent.

User
2017-08-02
 Awful
Not helpful with contacting airline for lost luggage.Was only given 1 room key for 3 ppl. Has to ask for more.Requested an extra bed in the am and didn't get it until the evening.2 nights with no hot water asked for maintence..that didn't show up for hrs.Fridge didn't not work well. Drinks did not stay cold....Bed was horrible felt bed springs other bed felt like sleeping on concrete.Lighting is poor in the rooms.Jacuzzi was disgusting rusty on balconyRoom service extremely slow.Warning the is a FAMILY RESOERT...would recommend for couple or girl trip...tons of children around. Food no variety restaurant mediocre at best.PROS...towel replenished everydayNice Beach although small.Drinks were good.Good room size for 3 pplNice balcony and view.Easy access to buses

UT
2017-07-31
 Better than normal hotels
We were put up here by Delta when they cancelled our flight. I was grateful to be in an all-inclusive, but compared to others like the Gran Caribe, it was just average. Starting with the good. The kids' water park was massive with slides, wading pools, and lots of space (controlled by an employee who checks you and your kids in and out). There was a great minigolf course and zipline for kids as well. The pools are 3 pools at different levels, creating a step effect down to the beach. The restaurants were good ( the steak at the London-themed one was fantastic). The bad. Prepare for a lot of walking. Everything is very spread out, and you will walk a lot. We were a family of 5, and were put up in a suite that had a huge bathroom and walkin closet...but only 2 queen beds. The shower was a fancy 360 degree one, but most of the functionality didn't work anymore. Our balcony had an ocean view with a jacuzzi though, so this place could be better with some work. The beach is rockier than other places in the hotel zone, and rather narrow. All in all, I probably would not have picked to stay here, but it was much better than other places the airline could have put us in.

CO
2017-07-28
 ok not great
This hotel is old and needs updating. The rooms all have a view of the ocean, which is great but on the south side of the building the Ibeostar has huge noisy fans so you can't hear the ocean at all. The air in the room never turned off but it also never cooled down the room below 77 degrees. The buffet food is not very good, it takes a long time to get and its very warm in the seating area. The food at the pool is not any better. The mexican restaurant and the japanese restaurant are good though. The itialian buffet was the worst of all of them though, hard noodles, fruit flys on everything just yuck. The wait staff does not seem to want to hustle for a tip so we didn't tip much at any of the buffets or anywhere and we were ready to. We had to go to the bar even in the sit down restaurants to get a drink. The shows in the evening were ok but not great. We were given the wrong schedule by the timeshare people when we arrived so we missed the shows we really would have liked to see. Don't waste your time on the time share unless you really need the $200 they offer you for an excursion. The beach area is clean and we had no problem getting chairs. The waves are very strong but the water is beautiful. Lots of shells to be found both big and small. The bellmen were the only ones in the hotel that seemed to want to help the guests. They were great! I would not go back to this hotel unless it was completely renovated. To get to the kids club and water park and mexican restraunt you have to go down what we called the tunnel of fire. its a hallway encased in glass that has no a/c. You will be sweating by time you get out of the hallway even at night. The water park was fun for the kids and has 2 sides, 1 for smaller kids with the pirate boat and the other with the castle with 2 larger slides. We spent a lot of time away from the hotel because it just was not very comfortable or nice to be there. The bus pick up right in front of the hotel so we went out nearly everyday of our stay here. If you want a beach that little kids can play with go to the northern part to Playa Tortugas it was great!

Ottawa, Canada
2017-07-21
 MOLD!Save your health and money please read if you are seriously considering booking
Please read, this will open your eyes trust me.It was my sixth time in Cancun with my husband and 3 kids all under 9. We had a family ocean front view. we bought a package from 8-18 April 2017. Agent recommended it to us so we trusted and decided to visite since it's a 4 stars as she says. we usually visit 4,or 5 stars hotels.The first day, I changed my room twice due to visible mold in bathrooms. We all know the risk of mold in our environment, dont we! keep in mind we all have ashma, 2 kids severe allergies and bad skin condition. Since there was mold, we decided to ask for a third room, that was a higher category of what we had. turn out to be the presidential room. We decided we had no choice to pay extra to avoid all the mold. Come on now, they surely had to have a better room without mold! but wait, yes we can check it for you, but 30 min after, no, we can't because it is for the owner of the hotel and he can come anytime and he always stays there so it's not for rent. I almost fainted just by thinking i was stuck being exposed in mold for 10 days on my family vacation! CRAP!Keep in mind this room is well advertised in their website!i explained it over and over at the reception, but the presidential is not for sold.So, client, figure it out with you visible mold and your asthma and all the allergies and skin condition! i called the agency on day 3 to explain, she said a woman called Sylvia was on her way to come see us to fix the problem....never encountered her. On day 3 we decided to look for another hotel paying an extra 5.000 so we can avoid breathing mold.-The view inGreat Parnassus is breathtaking but the rooms (at least the 2 i was in had mold) as for the beds, hard like stone and i dont even have a back problem! I meet a few families complaining about the beds also. By the way, the fridge in the 2 rooms were broken, so we decided to call reception to get it fixed. After 4 hours the water inside the fridge still warm. -By the way, you have to pay an extra at reception in order to have water and alcohol in your fridge...And when he gets there, oh well, it is hot!!!-Also, you have to pay an extra at reception to get bathrobes wich we never received....I absolutely would not recommend this hotel even for my worst enemy. Probably someone from hotel is going to reply and say something about this. Please hotel do not contradict me because i took all the bathrooms pictures of visible mold. Also beware if you dont like cockroaches. we found one near our luggage getting ready to get into my clothing. I checked out of the hotel on my third day and until today, i never heard of Sylvia. Sylvia never responded to her emails at all since April. It's unfortunate to pay a big amount for a vacation and breath mold for 10 days.....Please if you work hard and wanna have a great family do not visit this hotel.

Brampton, Canada
2017-07-20
 Great pain in my ...
This was my 6th time in Mexico and i usually stay at 4.5-5 star all inclusive resorts. Conclusion:I could have gone to Cuba for 400-500 bucks and had a good time but the restaurant experience and shows did make up for it so i didn't feel totally disappointed. I'm on the fence with this place especially for the price.The Good:Rooms were nice but a bit dated. Room makeup was usually prompt and did a great job. Bathroom was a bit small. Food was top notch for this type of resort. There is no 3 ticket limit like some resorts. No reservations are required. Experience amazing restaurants every night. Service was excellent. Drinks not watered down and very tasty. Quick service. Partial ocean view is nice except for iberostar side has construction and a bit noisy at times.Staff usually very friendly and courteous. Dodged the VIP package pushers.Pools activities great for kids and adults alike. Pool table is a bit warped but playable. They come around with ice cream for kids by the pool.Beach was nice and generally not too busy to find seating. However beach water has a lot of seaweed at times. Shows and entertainment were excellent! Different show each night.Lots of other activities for kids and always something to do. Quick to get to from the airport.24 room service nice to have. Usually takes around 45 min.The Bad:Constant disturbances even with privacy option. Entering room when your not there for various reasons like spraying insecticide!One restaurant does not except kids for mostly a family resort that is a bit disappointing but not a deal breaker. Couple restaurants were closed on various days.Ordered room service a few times.. hot dogs and fries came cold and partially cooked, however hamburgers were great another time. Breakfast room service, when we finally got it was great. (Ordered breakfast room service twice using their door hangers. No one showed up.)Bring USD as you lose Pesos in most shops not being equally priced. Front desk had a better exchange rate from resort gift shops.Pool can feel pretty boring in terms of "design" however it acts as a central hub for everyone so its not that bad. Pool seating is hard to get during peak hours and most of the back chairs are covered in bird poop so no one uses them.No swim up bar as advertised.Got the wrong room when arrived ... seemed disorganized at first, also most appointments no one was ready. 5 min turns into 30 minutes turns into 1 hour. (Eg. Your airport pickup and prepaid tour setup takes too long and wastes precious time.)Some areas and restaurants not air conditioned enough, constant sweating.Water in room is not free after the first 2 "tiny" water bottles they give you. Rooms should be stocked with water daily in my opinion (for this price).. I found 1 electrical outlet in the room. Unless I unplug the fridge.Bathroom flooded with stinky water which came up from drain. No one came to properly clean it up until i complained again.Pools had bubbles, debris and slim on the surface (on sides). I'm guessing the little babies in the pool using it as a toilet and everyone's sunscreen. Disgusting.Room pillows had hairs and stains on them on arrival. Disgusting. Security issue... walked up to front desk asked for a keycard for a room # (saying i forgot mine in my room) and got the keycard without asking me anything at all... I could have asked for any room # and got access to someones room!

User
2017-07-18
 UK review
awful hotel. where to start poor entertainment, rude staff who don't know what they are doing, horrible rooms. only good thing is the food restaurants. really boring place to stay. don't waste your money and book somewhere elseMore

Upper Marlboro, Maryland
2017-07-17
 This was probably 4 star in the late 80's - early 90's...NOT TODAY
I am writing this review after only one night at this hotel. We had a flight that was cancelled and Southwest arranged for a one-night stay at this hotel. I travel often and love modern hotels with nice décor. Since this was a "free stay" I felt there was no way I could complain. Ummm...I was wrong. This hotel is old and I mean old. The décor, the amenities, the restaurants, the furniture, the pool area; everything. Let's start with the room. The room was big and it had a Jacuzzi on the balcony but the jets had black mold and mildew in them. The bathroom was an old stand up corner shower and it too had all this mildew in the corners, all over. The bedspread was a nautical tattered old coverlet that had seen better days. They had bottled water in the room, but the sign said you only get two and then after that you have to pay. Mind you, this hotel was free and SouthWest airlines had given us a free air voucher so how could I can complain. The answer is because I was disgusted at the hotel. Oh, did I mention how hot it was in the hotel. The room was ok, but the hallways had to be like 80 degrees. We went to the bar after checking in and they gave us a drink in a little plastic sippie cup. A little bigger than what you get from a dentist office and they had not ONE bottle of top shelf liquor. I was willing to pay for it as I had just had a flight cancelled and there was nothing but rail liquor. After seeing the room, and the bar we both decided not to eat at the hotel for dinner or breakfast as the flight was leaving at 9am. We slept in our clothes and on top of the sheets. We used the bottles of water to brush our teeth as I could tell by the unit in the shower that this old hotel did not have a new clean central filtration. The pictures I saw online on trip advisor from the hotel are deceiving. I am telling you that if you are traveling to Cancun this is NOT a hotel you want to stay at. It would be like a Motel 8 back in the US and maybe a 2 star.

User
2017-07-14
 Not So Sweet 16!!
My family and I (16 of us) visited this resort to celebrate my daughter’s sweet 16. We stayed from 6/25-7/1. The staff ( especially the bartenders and pool staff) were super friendly and couldn’t do enough to make our stay enjoyable. The problem was the heat. Not the heat outside, that’s to be expected in June. Our rooms (4 of the 6 rooms we occupied) had no ac working. Just a fan recirculating the air. Our ac was set at 65 Fahrenheit and never dropped lower than 82. When we would return to the room at night is was between 86 and 88 every night. There was no escaping the intense heat. The Japanese and Italian restaurants also offered no reprieve. We complained to the front desk on 4 occasions. We demanded a manager contact us. When we finally spoke to a manager on our last day we were presented with one lie after another. First “my children denied the workers access”. My 17 year old son let them into the room where they opened the vent- peered in with a flashlight and left. When I explained that to the manager Reyes, he then told me that they had offered to switch our rooms. REALLY!!! I decided to stay and sleep in a sauna so I could write a bad review?????? According to more than one employee of the Great Parnassus, ownership was either changing hands or had already changed hands and this seemed to be a new common theme- cutting costs. I had a view of about 15 ac units that were either not spinning or spinning very slowly. Reyes then photocopied my license and credit card and gave me his word someone from “corporate” would be in touch to offer me some sort of compensation. I was told within 2 days I would hear something. It has been over 2 weeks. I have sent over 20 emails and called Every number I can find. I just got off of the phone with a supervisor who said “sorry amigo, I can’t hear anyone on the line” and hung up on me. If I’m not contacted by the end of the day I will plaster this all over social media and ask all of my friends to share itJames Cestare - rooms 501 and 503.6/24-7/1

St. Johns, Florida
2017-07-14
 Perfect for an all-inclusive family vacation without paying cruise prices
My family of four (kids 4 and 6) were looking for a fun vacation and after looking at prices for cruises, I came across a package deal that included air and ground transport that could not be beat. If you are looking for the Four Seasons, you are in the wrong place. Enjoy the resort for what it is, a budget-friendly all inclusive resort in Cancun. You will find faults, but your kids will have a blast like mine did and that will make up for that.The resort itself is designed like a cruise ship, where the rooms are along the sides, the restaurants line the bottom floors, and the three level pool is along the back against the ocean. As some reviewers have said the resort guests were about 75% Mexican, which considering this is a budget-friendly resort in Mexico makes perfect sense. People were friendly, but they sure liked cutting in front of you to get on the elevator.I will give pros and cons and then review the food separate.Pros- The pools were large and did not feel overcrowded. The main pool is actually three pools with two infinity edges separating them. The middle pool was used for watersports like volleyball, water aerobics, and water polo. Equipment was provided during the scheduled activities. There is another pool to the right of these with a water feature, I believe this is the swim up bar that is under construction. The kids pool is on the back end of the property and can only be accessed through the kids club. This has a pirate ship with slides and a giant slide out of a castle. My daughter loved this. Fair warning: this pool was super chlorinated so make sure your kids wear goggles if they plan on opening eyes under water (it was less than 3 feet deep). We never made it to the adult pool but the set up looked nice with multiple spas and a well stocked bar.- The kids area was well-staffed and a great place to leave our kids for an adults-only dinner. The area has a locked door with window so the staff can identify before opening the door. There is a playground set and turf carpet so kids can run around and burn off energy when they aren't making crafts. At dinner time, they will take the kids up to the buffet to eat. - There are plenty of activities here. There is a schedule of activities both for the pool/beach area and the kids area. There is also a mini golf course and they had just opened up a zip line on our last day. There was a pottery area where you could purchase pottery to paint. Great way for kids to kill an hour during a hot day. When we came back the next day to pick up, the potter had touched up the kid's pottery and fired it in the kiln. It looked amazing and was well worth the $15 each. - As far as all-inclusive goes, the food was good 'for the price'. Only one night were we underwhelmed with our dinner (see below). The buffet was open from 6:30 to late and had an international feel. We tended to stick with the Mexican options. There was a snack bar by the main pool and at the back of the resort by the game room and kids pool. Surprisingly the main snack that the people loved was chicken wings and cheese fries. The wings were small but tasty, just got more to satisfy. The cheese sauce is not the spicy nacho style associated with 'American Mexican'. It was straight cheese (no flavor added) and was runny but thickened after a few minutes. - There was a bar by the main pool and they would even pour drinks into your Yeti-style cups. Drink servers were walking through the pool area taking drink orders. Top shelf liquor was available but was not part of the all-inclusive. There was a separate bar on the beach level. As mentioned the adult pool on the front end of the resort also had a full bar.- You are given towel cards (standard for resorts like this). After a snafu the first day about towels not being available due to laundry, it was easy to exchange for new towels. We exchanged 1-2 times a day as needed.- We stayed in one of the family suites and the room design is perfect for a family of four. The kids had bunk beds with a TV separated from the main part of the room by a wall. There was plenty of closet space and a safe. The fridge could stack several bottles of water and other drinks. - You get two bottles of water in the mini fridge but additional bottles were roughly $.50 USD, which was a steal. Only issue was the guy who dropped off the waters asked for the cash then and we only had larger bills. Not sure why this wasn't a room charge. Cons (Keep in mind these are my observations and while they are cons, they did not take away from the overall experience)- The rooms had little to no cool AC. Do not expect less than 72F in the room at night. I slept without a sheet the whole time. Only time it was uncomfortable was after a hot shower and sitting in room waiting for others to get ready. I was sweating profusely. - The bed is not comfortable. Very little give. I used pillows to sleep on my side and despite shifting several times at night I did wake up rested. Just know it will be pillow-topped mattresses.- The game room was severely out of date. Full disclosure, my kids LOVED the game room, which is why i could not stand going back to it. The XBox Room was fun and had three TVs with XBox to check out games (FIFA, Avengers, etc). But the foosball, air hockey, ping pong, and pool tables were all out of date. Some more than others with the air hockey table being the worse. It may cost the resort $2,500 to replace these all but it would be money well spent. - There only four elevators for the entire resort. And one was out of order the whole time we were there. Spent many times waiting for an elevator only to see the 'FULL' button light up before it reached our floor. We took the stairs from the second floor but keep in mind based on the design, 2nd floor meant 6 flights of stairs.- None of the restaurants were open for lunch, meaning your only options for breakfast and lunch were the buffet and the snack bars. There was a NY Deli, not sure why this was not open. - While the poolside activities were fun, we only went to the evening activity once and it was not good. The theater hosts a nightly performance and the night we went was a Michael Jackson performance. The 'Michael Jackson' was obviously the least talented of the dancers on the stage, he looked like MJ after two weeks of all-inclusive buffets, and he kept adjusting his face mic as if he were actually singing. And the performance itself was projecting YouTube videos of MJ concert songs and the MJ 'singing' to it with background dancers. My biggest regret of this trip is this was my kids' first exposure to Michael Jackson. If that was my biggest regret, I can live with it. FoodWe didn't eat at all of the restaurants but here is a review of what we did eat.- Magnus buffet: You will spend alot of time here as it is only option for breakfast (other than room service) and lunch (only than snack bar). The Mexican selections were tasty, I couldn't get enough of the chiliquiles.. I had omelettes for breakfast and they were tasty. There were Japanese and American staples as well as Mediterranean and Caribbean options. Nice drink options as well. Try the Jamaican water (hibiscus tea), very refreshing.- Creperie: This opens at 4 and was open until 10:30, near the lobby. Delicious crepes, churros & donuts. We ate here in lieu of underwhelming dessert options at a couple of the restaurants.- Le Maison de Michelle: The French restaurant was adults only but we left the kids at the kids area. The service was great, they offered champagne as we walked in. Food was delicious for all-inclusive fare. A relaxing enjoyable dinner, no reservations were needed.- Samurai: The Japanese restaurant served teppanyaki style food as well as chow mein for the kids. We ordered more than usual to try different things and they were accommodating. The apps were delicious.- Big Ben: The only this British about this restaurant is the decor. It is a steak house. They served all different cuts plus chicken and salads. I got the NY Strip and wife got ribeye. As other reviewers have said, order the temperature below your normal order. My medium steak wasn't hot pink, and wife said they looked like they were cooked on an oven top. The food was not bad, but by no means should you expect Outback/Longhorn quality steak. - Portofino: This was an Italian/Seafood buffet. There were several pastas, and several fish. I have a thing about eating fish off a buffet (find it tough) so i avoided that but there was a good selection of pastas to try. The desserts were lacking so we hit up the creperie after.- El Maguey: Shouldn't be a shock the Mexican restaurant was by far the best one at the resort. It is authentic and delicious. I had chicken mole and wife had a pork burrito. The deserts were best on the resort as well (flan and chocolate tamale). If you are looking for fancy dining and wonderful amenities, this may not be the place for you. For what we spent, we couldn't have asked for a better time for our kids. They had fun and it was a great family vacation.

User
2017-07-10
 Adnan
Visited this hotel with my wife and had great overall experience. Although exception was French restaurant in hotel. Very impressive restaurant, from service, food and elegant decor. Our server was (3 nights ) Josua and he was impeccable on making our lasting memories. Kudos to chef for such a display of taste and elegance. Highly recommended to visitors of this hotel .

Montreal, Canada
2017-07-10
 June 2017
The resort itself is great. Pool and bar service was very good. There were always chairs available. The pool boy would come put umbrellas out around 930am. The beach was amazing! Rough with huge waves and crystal clear. The rooms were clean and kept that way during our stay! No complaints. The only downfall I'd say is the buffet. It was quite disappointing. Always food to eat but didn't look appetizing. The Japanese restaurant was by far the best. We got so tired of the same food that we took the bus to La Isla and ate there a few nights. I would return to this resort IF i saw the restaurants upgraded.

User
2017-07-09
 Perfect
Great parnassus is a really good resort. There are 7 restaurants and it's all inclusive. The rooms are huge and very confortable. I loved having breakfast in front of the swimming pool and the pool activities. Great to relax and have fun!More

User
2017-07-09
 Good for families!
Nice resort. We loved "James Bond" at the adult pool. We hung out here most the time. This resort caters more to families then adults. I would not recommend couples going to resort. We had a good time. Beach area is very busy after 10 am we would move to adult pool bc the. Sack area would get very busy and loud. Food was not that great.

Ladysmith, Canada
2017-07-05
 Great family resort
-The food court in the resort was amazing, great food, great selection and great food safe standards that were very visibly followed.-Get a room on the north side as apparently what we heard the other side rooms were too hot.-we paid the extra money to be VIP's, this gave us a nice breakfast area that kids couldn't go, however, the first time we went we had a young fellow, Boris, who was filling in (from room service) as the regular gal was on her day off, who was simply awesome and we looked forward to going back however when we did we got served by a woman named Perla. This server made our experience up there soooooo bad that after giving her three tries we decided to never go back there and settled for the food court.-Nayeli was one of the best servers outside with a bubbly personality and a pep in her step that made our stay just that much more enjoyable-Wilberto in the food court was a great addition to our visit to the point that we made a comment to his boss about how great he was.-we went on a harbour cruise which was just excellent, games lead by a fellow from our resort named "Said" (pronounced Sai-eed)Maria in customer service was absolutely awesome and fixed every singe issue that we had.Joel, one of the managers was very thourough and dealt with us very respectfully annd professionally.-Candy our room gal was simply darling with a smile that just didn't go away.The VIP upgrade also included a dinner in our room, this meal was by far one of the "best" meals that we have "ever" had, period.-for a family resort with lot's of kids around it was a great experience as all the kids were very well behaved, not exactly what I was expecting, we were very pleasantly surprised.-lots of theme restaurants we liked the Samarai Sushi place the best. Carlos Ruiz was awesome- a big high five and two thumbs up for Boris. keep this one around as he will serve you well Great Parnassus

Odenton, Maryland
2017-07-04
 STRANDED
Southwest put us up here after a cancelled flight. The room is old, AC doesn't function well, NO outlets in the bedroom and the floor was sandy/dirty (was the room cleaned?!). The staff was pleasant but this is not a place I would choose to stay.

Laredo, Texas
2017-07-03
 Too big/too small for me...
Pros: We have a good value/price option. 6 restaurants for dinner + a buffet. Our first 3 not so many options at menu(Mexican, Big Ben, Italian) Japanase, Manhattan and French better options. Bars always good. Cons: Beds no rest very old mattress. On peak time dinner not enough elevators. 2 were break for our whole stay. Not enough tables around pool. Snack bar options just ok but people eat around family pool make me feel pool as dirty and small. There is not enough ventilation on halls and Lobby need fans and extractors.

Rio Grande City, Texas
2017-06-26
 Worst Hotel Ever!!!!!!
Just got back yesterday and it was the worst experience ever. The a/c in my room didn't work the fan didn't either so it was super hot. Old hotel needs a major Renovation shower didn't work water stop while taking a shower a/c didn't work and phone never got fix either after 2 complains. As you can see old outdated TV for the kids it's a smalll block our tv was maybe a 26 in for a huge wall food not good at all either super small cups for drinks and a very dirty muggy hotel......Do Not Stay Here

User
2017-06-25
 Awful! Avoid at all costs
I have been all over for vacations, and this "resort", if you can even call it that, was by far the worst place I have ever been. I have NEVER written a hotel/resort review prior to this, but I would never want another family to waste hard earned money here. 1- the staff speaks limited English and was down right rude. They needed to find other staff members to attempt to communicate. And even that was difficult. Not "American Friendly" at all. Also their other guests were at least 80% Latin and that is who they are geared to cater to.2- the food is awful! The buffet is a joke. Again, the cooks do not speak English so good luck ordering something with out a friendly guest next to you willing to translate. But aside from that, awful food. And one day they "forgot" our room service. 3- the place is grimy! They are well aware it needs an upgrade, but the ENTIRE place needs to be re-done. Hard as a rock beds, dank and dirty bathrooms, pools are disgusting, patios have horrible drainage and smelt like sewage when it rained. The "theater" is smaller than an average movie theater and the seats are broken and the place smells like a gym locker room! 4- time share. To save money on excursions they will rope you into a "way to save money on vacations"...time share, talk" they will say 90 minutes tops but it was 2 1/2 hours and I ended up yelling at the man out of frustration and stormed out after they would not take a 1/2 hour of "no I'm not interested thank you". 5- kids club. Disgusting! Get a tetanus shot before entering! One falling apart pool table, one air hockey and one ping pong table along with 4 x boxes, BUT you are only allowed 1 game (and 1 remote) per room (also one one activity at a time per room) so if you have more than 1 child, prepare for one to be bored. Also, the kids pool was closed 4 of the 5 days we were there. 6- unorganized. No one was helpful at all. One day they had NO pool towels for a good portion of the day! They send you to a booth by the pool, those people send you to the mini golf booth on the other side of the hotel, and those people send you to the lobby, and the lobby tells you to go back to the first place! It was very aggravating! All in all you get what you pay for. My advice is spend the extra $500 or so and stay at the Royal Solaris or something with better overall review. The positives reviews I read on here must be from people not expecting much to begin with!

Los Angeles, California
2017-06-21
 Remembering my Son
My family and I stayed 6/15-6/20. On day 1 I felt trapped and upset with how long "VIP" check-in took. Btw, VIP check in is just being checked in where there's AC vs in the stifling hot open air lobby. The entire lobby and all the common hallways have no AC. I hated that. The food was horrible. The room service food was beyond disgusting. And the room service menu is very limited. The drinks were unimpressive. Even if you tipped good the drink was "blah blah". Our rooms- ocean front rm 543 (dirty, dated, hard bed w/no blankets a dome shaped shower that was rusty and didn't work) Family Suite rm 535 (same- dirty and dated) Lagoon Suite rm 504(same-dirty and dated). Elevators are HOT and slow. One elevator had air. Simply put- for me, it's a absolutely would never return. Period. I will give Sylvia and the folks in the Mexican restaurant a thumbs up for helping my family and I celebrate the life of my son who was murdered last year. This resort has to improve the rooms. My bed had sand in it, after housekeeping "cleaned up". The bathrooms are simply appalling. Slow flushing toilets that clogged easily. Our shower was so rusty, and the adjustable shower head that you can move was broken, the steam didn't work nor did the 6 other shower heads that are supposed to give this awesome shower experience. I didn't even use the jacuzzi on my balcony. My daughters played in it. The only benefit of the ocean front room is the balcony and the view. We made the best of it. Only 2 electrical outlets. I love Mexico. This was my 3rd visit and I'm already planning to return next month, obviously staying elsewhere though.

Toronto, Canada
2017-06-20
 WORST Resort in Cancun
Its too bad that I have to write a review like this because I don't like to but I hope it helps future travellers and the hotel alike to make better decisions. Lets start with the staff. There are a couple staff members that were great but for the most part they are completely money hungry and will not lift a finger unless paid to do so. My son lost his bracelet in the pool because he's 4 and likes to chew things. We searched for it and couldn't find it, after we came to the conclusion it was gone we were told we would need to pay $200USD to get a new one for him. I told them this was absolutely ridiculous and they proceeded to tell me if I chose not to pay this they would call the police, unreal. Some of the staff were very rude to my wife and didn't think she spoke Spanish which they soon realized she did after they were speaking about her at the pool in a very rude way. The rooms were nice but very dirty. We had an ocean view suite and the cleaners did make up our beds and tidy up but the floors looked and felt like they hadn't been swept in a month. Our fridges were never restocked with water and were completely empty upon arrival. When I called down to get some water bottles it would take an hour to get them.The food at the resort is of very low quality and the buffet has 0 organization. There are no lines, several times the people cooking the food were not even present and there were dirty dishes and old scraps of food laying everywhere daily. It says family resort but while I was laying on the beach with my family there were several people coming up to me, probably every 20 minutes in front of my kids asking if I wanted drugs. This is not a pleasant experience while you are trying to relax and enjoy the beach with your wife and children. The security did nothing to stop these people from coming around the beach and at times I saw them joking around with some of these people as if they were friends.This was my first time in Mexico and because of this resort its left an absolute horrible taste in my mouth with 0 interest in ever coming back to the country. I hope the resort makes some improvements in the future and the Mexican people put hospitality before getting paid. The fact I have to pay employees to do absolutely anything I ask and they will not do it otherwise is disgraceful to the resort and to the country. Do NOT stay here you will be very disappointed and wish you never spent the $5000 you did to bring your family here.

Blacksburg, Virginia
2017-06-17
 Pros and Cons, but basically a good stay!
ProsThis place is Excellent for families with children - lots to do.Food was good, across the facility: BEST at the French place!CleanFriendly StaffNo bugsNice pools and well maintained pool/beach areaConsAC in our room was never good enough to relax. Seems to be set at about 76-77 or so and with limited humidity control. This would be an easy fix for the entire facility but it was not, even though we voiced a complaint and a dude came and 'fixed' it. I suspect this is a cost saver by the management and it made our stay less than it could have been.Short sheeting the beds............really, can't they spend the extra buck and get a fitted sheet that actually does not come off - every night? Very cheap - indeed.A musty smell, likely related to the AC issue. Pillows and the room as well. Dated bathroom and TV, and this would cost big bucks to fix across the facility - but it should be on the to do list. Other than the stated cons, it was a very nice stay and I would go back again, in a heartbeat.......but.........ONLY, if the AC was improved.......PERIOD!!! PS: We are both in our 60's, world travelers and like kids being around.

User
2017-06-16
 Beautiful hotel but needs maintenance
Beautiful hotel but need more maintenance my bathroom was not clean n drain cover missing, My A/C WAS NOT WORKING, I will show a video. Food was good, the best was BIG BEN steak house .. need more cleaning at the pool, slippery floors at pool, I fell down leaving the pool, many people too...

Tennessee Ridge, Tennessee
2017-06-16
 To Know Before You Go
Day 1 – So far so Good!Arrival: Check in is at 3pm but no worries for early arrivals. They provide a hospitality area with changing rooms, showers and a lounge with television. All the food, drink, and pool services are available for early arrivals.This resort sooo reminds me of a cruise ship; the shape of the building, the layout of the restaurant’s, buffet and bar and the food. The FOOD!!! Exceptional so far. The Magnus is the buffet stye food court, available for breakfast, lunch and dinner. Lots of options. Several different ethnicities represented. Everything delicious! Dinner at the Mexican restaurant; Maguey. NOT like any Mexican Restaurant in the states. So good. 5 star quality. This said, you may wonder at the other reviews. I have thought about it some and can only conclude that many people prefer comfort style foods to 5 star gourmet food. I haven’t tried everything yet but I have noticed that “fast food” /”junk food” here does not offer the same experience as in the States. The food here is best suited to the adventurous or epicurean.Approximately ¾ of guests are Latino. So the music, food and programming are catered to their tastes. For example, there is a soccer field with scheduled games and you will find frijol, rice and flan on the breakfast buffet. This is GREAT by me as I enjoy experiencing the cultures of the places I visit.Poolside activities – The large, family pool is beach side with expansive views and a refreshing breeze. It is a loud, activity filled area. The term that comes to mind is raucous. But if I had kids with me the term I would use would be fun-filled. There are activities for all ages like inflatable bouncers on the beach or Tequila pool volley ball for the adults. The adult’s only pool opens at 10am and closes at 6pm. It is very quiet with music played very low. There are 2 massive hot tubs and one small pool with refreshingly cool water. The large beachside all ages pools are tepid and not much use for cooling off.Rooms- If you will be using your balcony or you care about the view, ask for an odd numbered room. All of these rooms have a view of the ocean and are adjacent to an undeveloped natural lot.The rooms are spacious, well designed and well lite. They include a couch, 2 chairs with small coffee table a large dresser, flat screen TV and a mini fridge that doesn’t get very cold but will keep the chill on your drinks. The bathrooms are huge with a small separate toilet room, single sink with large vanity; a regular size tub/shower combo with an extra large interior ledge for wet swim suites or bath/shower toiletries. There is a very large closet space with room for handing clothes and many shelves large enough to store our suitcases plus all our belongings. The room would benefit from a desk/writing space. The beds are super firm. Too firm for me. The balcony with it gorgeous views (if on the odd # side) has 2 patio chairs and 1 small coffee table.Beach: Cordoned off area with Life guard to help keep an eye on the kids or the adults with a few too many margaritas! Large white sand beach with lots and lots of loungers and thatched-roof umbrellas.Drinks: Lots of Bars and generous with the alcohol. Just express your desires, a little or a lot, and they will accommodate. I have found that if you care about the quality of the alcohol in your drink (which I don’t but my DH does) then just ask. They keep the better stuff under the shelf. Caveat- there are some brands that would require an upcharge. I have found the quality of the complimentary, under the shelf, drinks to be much more then acceptable.Potential Improvements: Wish the rooms would be cooler. Also wish the Buffet was cooler. The enclosed restaurants however are air conditioned nicely as are the elevators.Swim up bar closed for renovations. Sad for me, but good for future guests.Age/Maintanence: The staff keeps the place very clean but the building does show it’s age. Management is aware and they are in the process of renovations. This is likely why the prices here are so good at the moment. I am glad I was aware of the conditions before I arrived so I knew what to expect. Amenities: Mini golf, shops, spa, gym, shows, adults only area, large white sand beach, karaoke, massages, arts and crafts, bouncy inflatablesDay 2 – Day 4Portofino Seafood Italian – There is a buffet in addition to the Chef’s inspired entrees. The food is very nice but this restaurant is totally open to the lobby area so the is a lack of A/C. For those accustomed to cooler temperatures this can be a problem.Nice surprise- Next door to Portofino Italian restaurant is a little café open from 6pm to 8pm serving wine and cheese plates. Very nice selection of soft cheeses.Water bottles – There are water bottle re-fill fountains in the center of every other floor opposite the ice machines.Notes:Bring a large cup w lid. Regulars at all-inclusives seem to know this already. I am learning. It is true what many reviewers say about the little plastic drink glasses. They are small unattractive cafeteria style glasses and sometimes you will get one that still has a lemony soap taste. I’ve been here 4 days now and have had this happen twice. I just pour my drink into a different glass. My DH has also had 2 bad glasses and her asks for a new drink.WIFI – There really is no complimentary Wi-Fi in the room. The lobby has a strong signal and the booths in the center have multiple charging ports and plugs. If you book a VIP room you will get the Wi-Fi in the room. Otherwise it is a $10 per day charge.TV – The majority of the channels are in Spanish. There are some English news and sports channels, 1 English cartoon channel and 1 or maybe 2 misc. English ones.Temp – Temperature is resort remains my biggest issue. Although the thermostat in the room was set to 18.5 Celsius (65.3 Fahrenheit) It doesn’t cool below what feels like 73 or 74. Same issue in the Buffet area and the restaurants that open to the center court.French – OMG – This place was fabulous. Exquisite! I was greeted at the door with a glass of champagne and had a crisp white linen napkin draped in my lap with dainty silver tongs. Great start. I started with the puff pastry pear salad with balsamic reduction and blue cheese on greens. My main was fillet of beef with peppers accompanied by mashed potatoes volovan and asparagus. The beef was exceptionally tender and flavorful. I finished with chocolate cake. YES! Finally I get some chocolate. My DH was as pleases with hos meal as I was with mine and finished his meal with the best crème brulee he has ever had, and he’s had a lot! Japanese – I had dinner at the Samurai making sure to be seated in the interior space and a great dinner of Niguiris, sashimi, soup and rolls. I was tempted to try the dessert when I heard chocolate cake mentioned. It was beautiful but not really cake and was served chilled which ruined the chocolate layers. Show – I didn’t stay for the entire show but these are nightly at 9pm. Popcorn and fruity beverage are provided in the theater lobby. These are very family oriented events. The night I went they started with volunteers from the audience (all kids) and conducted some competitions while audience cheered them on. Then adult volunteers where brought up and the competitions continued. I really think they eventually get to music and dancing numbers but I have not been too tired to stay up for this. Maybe tonight….Timeshare - We were offered breakfast in the exclusive members only area and it was very very good. 10th floor views overlooking the ocean. The presentation started over breakfast and then was to take 1 hour after breakfast. A total of three hours later we said no. We were given a $500 voucher that I may or may not be able to use for future travel somewhere. I haven’t figured this out yet. Game room – There is a cool game room near the water park with Xbox, pool tables , air hockey, darts, and arcade games.Day 5-6Dinner at Big Ben was not as expected. It is a steak house with, I thought, a British theme. There is a large replica of London’s Tower of Big Ben just outside the restaurant. As it turns out there is no theme here nor any additional effort to create a steak house feel at least not as I know it. There was a Mariachi band playing throughout dinner, going from table to table acknowledging special occasions. The appetizer brought to each table was guacamole, quesadillas and a bean sauce. Tasty just not expected. Although there were various steak options on the menu (Rib Eye, New York, Flank) I went with smoked ribs as I was curious how they would pull this off. My DH selected 5 spices Singapore Ribs. The sauces on both were good but the meat was tough and seemed to have been boiled not smoked or grilled. I heard from other guests who ordered the Prime Rib that they were pleased but recommended ordering the meat 1 level less cooked then normal as over cooking was an issue. Had I known this was a Mexican Style steak house, I would have ordered differently and I’m sure I would have experienced a more satisfying meal.Spa- I heard about the spa having a cool cenote feel so I went to check it out. It is below ground and it has a glass walkway over a pond to access it along with the gym. It is other-worldly. As soon as I opened the door to the spa I was smitten. The smells, sounds and textures all combine to envelope you and make you want to melt into the nearest chair. In my case the nearest massage table. I did a massage, exfoliate, Jacuzzi combo. IT was the most relaxing 2 hours of my life.

Chicago, Illinois
2017-06-11
 Excellent Resort for Families!
We just returned from a week stay at Great Parnassus. I have 3 children under the age of 5 and one is only 3 months old so I wasn't expecting much in the way of a relaxing trip but I was very wrong. The service at the resort is amazing. There was always someone ready to refill our drinks. You constantly see people trying to keep this place clean and it pays off. It is a dated property but it's clean and well kept. We are at the buffet, Big Ben, Samurai, and the Mexican place. I have food allergies and this resort has an awesome system to address that. They were very attentive to our needs. The restaurants always brought the kids food out first and even made special trips to get things they wanted that they didn't carry (like ranch dressing). The buffet is really good and Armando, the server, was very kind and helpful for us. He always had my Diet Pepsi with no ice and green juice ready at breakfast. The variety was great and the quality of the food and drink was great. My only suggestion would be to carry some type of non dairy milk for those of us with allergies. We ended up going to the local grocery store to get some but it would have been nice to have available. And some gluten free bread options. But even with my restrictions I was never hungry, there were tons of options. My 4 year old used the kids club and loved it. She basically just ran away from us and had a blast. The ladies who work there are very kind and reassuring. Our room was fine. We had the family suite with the bunk beds. I only had 2 complaints. 1) no fitted sheets. 2) the air barely worked and it was quite hot. I complained a few times and was given a variety of excuses. It never really worked well though and the heat made it hart to sleep. I was grateful for the tv by the bunk area and the available English and kid friendly channels. This place is perfect for families. No, it's not super high end. But it is nice, the service is great, and the activities for kids and families can't be beat. I was very happy and will return for sure!

User
2017-06-11
 Don't buy the negative hype
To be honest, I went into my family's recent vacation here with a bit of trepidation based upon the tone of the negative reviews of this resort on Trip Advisor. After staying here for a week, I can't help but wonder if we're talking about the same place. This place is decidedly not run down and dilapidated like some of these reviews would have you believe. Sure, some of the fixtures are a bit dated, but if you don't go out of your way to look for it, you seriously won't even notice. My family and I have done several Mexican all inclusive resorts in the Caribbean and this one might well be our favorite. The dining options are plentiful and surprisingly good for resort restaurant food, the place is impeccably clean with staff constantly cleaning up even where there isn't really anything to clean, and the staff goes above and beyond to be helpful, personable, and accommodating. The only thing keeping me from labeling this a 5 is the air conditioning, which is hit or miss in your room and more or less nonexistent in the rest of the resort, although the trade winds remedy a lot of this, and the log-jammed elevators (maybe open up the stairs for pedestrian use?). But both of those gripes are extremely minor when weighed against the pros, and my family and I would definitely stay here again. Outstanding beach, great pools with attentive poolside bar services, plenty of activities to keep the whole family busy, and a great, attentive staff. A resounding success and well worth your business.

User
2017-06-08
 Worst ever!!
We are just coming back from our first Cacun trip, we were there for 7 night 8 days and we rented two different rooms since we travel with our 17 year old twins and 10 year old, as soon as we get there they tells us they are going to put adult bracelets on the twins because they could not stay by themselves in a room, hank God my kids don't drink alcohol. From our first night we were moved all over the hotel for a total of 5 different times in 4 days, the reasons ranging from no AC to bad odors from the sewers to bugs in the toilet bowl, we talked and argued with everyone from the service guy to the manager and nothing was solved they did offer me a stay for three night and four days with them again but WHAT makes them thing I EVER want to stay there again!! PLEASE DON'T STAY HERE WORST EVER!!

User
2017-06-07
 Vacation
First time coming to Cancun and I was nervous but once I was here everything fell into place. The employees here AMAZING they are very helpful and they are here to make your stay be the best. Special thanks to a specific person who made our stay better, he went above and beyond to serve us. We went to eat twice at Samuri and our waiter was Erick cocom Rivero. The first time it just so happens he was our waiter second time we choose him, we asked the waiter Wendy if she would sit us with him and she said no problem. Very nice lady and was able to get us a table with Erick. My daughter was very happy with her kiddie drinks. Extra cherries for her! Will definitely be coming back here next year

User
2017-06-07
 The worst experience!
As a business owner I don't like to write a bad review but this experience is one I do not want any family to experience. Thirty minutes after I arrived to the hotel and saw the hotel and my room, I reached out to the online company who helped me book this hotel and they tried communicating with the hotel to give me a partial refund and they wouldn't. This hotel is very dated. Air conditioners in the rooms don't work. The main hotel doesn't have air conditioning except for at the restaurants and elevators. Faucets didn't drain and our bed was stained with yellow spots. The food is not the best. The first room had a terrible view and it was not what I was expecting. I had paid for a upgrade with VIP status and I had a terrible experience. In the second room the bedding was stained and the air conditioner motor broke therefore we slept in the worst conditions. The third room, the fan was on because the air conditioner didn't work and our room smelled musty and felt humid. We are a family of 4 and we slept on a king size bed with a small rollout bed. Because they didn't have a room with 2 beds. I had to wake up at night to fan my son and to wet my face because it was so hot in the room. I didn't get sleep and needless to say I came home sick. I planned and paid for three rooms for a anniversary trip for my parents and ended up apologizing to my family of 8 for the inconvenience and the bad experience. I did my research and I thought this experience would be a good one. I made a costly mistake staying here.

McHenry, Illinois
2017-06-07
 Best management and staff hands down!
We travel to this hotel frequently. We like to get away and be treated like Kings and Queens for the week. This hotel NEVER disappoints. The management recognized as returning customer and greeted us upon check in. Staff took care of every detail i could imagine. They even assisted in helping us celebrate our 51st wedding anniversary. I couldnt ask for a better place to visit. We honestly think of this resort as home. This winter we are bringing our grandson. Its the best couple or family environment!

toronto
2017-06-06
 GREAT VALUE
booked last minute at this resort. wasn't expecting much for the price but was pleasantly surprised! travelled with my two young kids (6 and 3 year old)the good:- 24 hour room service- smallest resort i have ever been to but this time around it was perfect because it was just me and 2 young kids. very family friendly- first time in cancun (been to many other all inclusive) and no mosquitoes. so that was a plus- AMAZING kids club. my kids loved it and staff was very friendly- the a la cartes we tried were good (japanese, mexican & new york)- wifi only available in lobby but very strong. never had a problem connecting or loading- pools/beach were never busy, you can easily find a spot any time of daynot so good:- older resort, so rooms needed minor repairs/updates. bathrooms could use renos. our sink counter was crooked.rooms were spacious- the main buffet was ok- theatre could use updating-

Saint Clair, Pennsylvania
2017-06-03
 Nothing great about it!
We ended up at this hotel after spending nine hours in the airport and eventually having the flight cancelled. The airline bussed us to this hotel. We got here at 9:45 PM and left at 4:45 AM. We weren't here very long but the time we spent here was extremely unpleasant. The hotel is old, run-down and dirty. By the time we got here we just wanted to get something to eat and take a shower. We went to the Manhattan restaurant. Service was poor and there were small children screaming and running through the restaurant. The parents didn't stop the kids from causing a disturbance and neither did the staff. I ordered the chicken bruschetta sandwich, took a few bites and left the rest. It was gross. Within 48 hours I got food poisoning and needed medical care.At this point we just wanted to take a shower. When we turned on the tap for the hot water, nothing came out. We called the front desk and asked to be moved to another room. We were told that the hotel was out of oil and there might be hot water in two hours. After, four hours, still no hot water. I was never so happy to leave a hotel.

Iowa
2017-05-31
 Should maybe take the "great" off the name...just call it Parnassus
This is a very old, run down property. I wouldn't be surprised if it closes down in the near future. The reason I rated 3 is only due to the food and drinks were really good for Mexico! The staff was attentive and friendly and tried very hard. We rented the ocean front suites on the 3rd floor; it was very clean and our view was exceptional! The room was badly run down, a/c barely worked, "steam shower" as advertised on the website did not work; in fact we had to call twice to even get hot water...finally did on the 3rd day. Also, I would like management to explain what the contraption attached to the wall in the shower is used for exactly. My husband and I were with family (3 rooms total) and we all wondered about this unsanitary looking device. ANYWAY...bottom line I guess you get what you pay for!! Buffet is the worst I've had in Mexico and closed down at dinner time a lot but luckily we didn't need a back up much, since our dinner at the restaurants was decent. Wine and cheese bar was good and the manager was very attentive (even remembered which wines each of us drank). Beach service was pretty good, when we tipped well. The reviews talking about a lot of kids - they are accurate. We don't mind kid friendly places; go to them all of the time and we have kids ourselves (not with us for this trip) but this place was actually GEARED toward kids; even the nightly entertainment. There were kids singing karaoke in the bar at 11 pm. So when planning, think "Disney" or less magical like Wally World. There is no "kids pool" because all 3 pools are the kids pools. The swim up bar that once was, is no longer; it's been closed off and turned into yet another kids pool. Don't bother saying hello to Maria or Thelma in the lobby gift shop; they're very angry ladies. Last but not least, you may not be comfortable here unless you're a local. We were definitely given a lot of strange looks by the other guests, every time we walked through the pool and beach area.

Des Moines
2017-05-27
 Don't expect any "Wow Factor"
Just returned from Great Parnassus...first of all ...for an aging complex that is bravely fighting the tropical weather induced damage, and neglect over a long period of time...the staff does a great job of keeping things clean. Our ocean front suite had a great view, but needed a great amount of maintenance. .the so called "steam shower" that was touted on their site turned out to be a space capsule looking chamber that had jets poking out from all angles, the 2 that worked, ran along with the main shower head, no matter what mode in was in...it included a space age electronic control panel that may have functioned in the early 80's...and the moss covered speakers in the ceiling added to the experience...also an unidentified apparatus that protruded from the wall with a strange agitator bar on it was disturbing....didn't care to know it's function. Food was overall good! Although the buffet was not even average ..Drinks were good...some of the best I've had in Cancun...Awesome friendly staff...this resort is heavily visited by local families and there were many,many children in all of the pools, so if you are looking for a couples or singles resort this may not be your place...all entertainment is geared for kids, including the karaoke bar/area...no other entertainment after 10pm..you need to eat very early to make any show. They start at 9pm....no swim- up bar ...good beach drink service overall. Beach is very nice here...unless you have a suite you will pay 50 cents a bottle for water after your intial 2 free bottles...inroom mini fridges will not keep it cold anyway...

san gabriel valley california
2017-05-24
 Best budget package family resort for all inclusive
Great resort for friends and family.Simple lobby look with helpful staffs. Good clean room with nice ocean view ( 10th floor) ,Ok for buffet selections.Really nice choice for dinner at varieties restaurants. We tried different restaurant every night.And we loved all of it. Definitely we will be back .

User
2017-05-24
 The not so Great Parnassus.
My wife and I went here May 17 2017 with a Vacation Express/ Travel Zoo special pricing out of Cinci. It is the worst of all the places we have been. We had to change rooms 3 times due to problems and our last room did not have a smoke detector. It took a day and a half to get that resolved. We had 2 small bottles of water in the room with a note saying if we wanted more we had to pay for it. There was a fridge in the room but it never had any thing in it. No beer, soda, or water ( after day one ). The buffet was pretty much the same stuff every day and the only fish they ever had was tilapia or some poor excuse for tuna. Never any shrimp or other ocean fish. The rooms were well worn and needed a lot of work ( Our toilet didn't flush right, our sink didn't drain well, air conditioning didn't work well, ceiling fan would quit at times and it had sagging blades and a bent light fixture. This resort allows kids to stay free so adults pay for loss of any extras that you would normally get at other resorts. One woman changed her kids diaper in the lobby bar so she could keep an eye on her drink. They turn off lights on every other floor at night making it difficult to get to the elevators on the dark floors. The buffet was closed for dinner on Thursday and Friday with no forewarning. Most people working there were nice and friendly but had to work with what they had. I do not recommend this as an adults only vacation for you will be disappointed.

Palm Springs
2017-05-23
 Great family resort to fit any budget and itinerary
I visit this property in September a few years back. We are returning to Cancun, most likely to this property, again this year. A friend and I tagged along on my sister's vacation with her husband and 3 kids. The hotel is older than some in the area but it didn't make a difference to us. It was clean and the rooms were large & comfortable. Frig was fully stocked with drinks (including adult drinks) and a welcome amenity of fruit and cheese. When you're traveling with a party of 5 you are usually over capacity to occupy a single room. My sister is almost always asked to pay for an upgrade or a second room when traveling with all the kids…even at all-inclusive resorts. This hotel offered her a family suite with enough space and beds for all the kids in one room at no extra cost….they even gave her an ocean view. My friend and I were in a room with 2 queen beds and beautiful ocean view. We were there 7 nights and with different family activities on each day and night. There was always something fun to do and it’s all planned out for you. The staff is great at keeping all activities fun and they all seem to be really funny and upbeat so everyone felt comfortable participating. There was a family camp fire on the beach on our last night with games, music and full bar. They have several restaurants with good food and 24 hour room service which was great. We left the resort on planned excursions that the hotel help set up. There is a kids pool, a family pool and adult only pool, a theater where they have live performances, a karaoke bar (all ages), a nightclub, a swim up bar with music and the hotel had someone grilling food during the day near the swim up bar....we loved that. You have access to its sister property and all its restaurants, activities and pools if you feel like switching it up. The hotel will even shuttle you there & back for free. Staff is very friendly and accommodating. I do not recommend this place for romantic honeymoons or weddings. This place is perfect if you have a big family and you just want to relax, eat, drink and hang out at the pool or beach with no schedules or worries. My friend and I had a great time as well. We didn’t necessarily want to hang out with my sister and her kids most of the time we were there. There are night clubs and lots of shopping nearby. I suggest you ask for a room service menu when you check in. If you’re told they are out of menu’s I recommend you wait for them to find one because it was almost impossible to get one during our stay. The Great Parnassus fit our budget perfectly and provided everything we were looking for and more.

User
2017-05-22
 Great for family
Great resort for the family. Lots of wonderful food choices. We have 5 in our family and there were always several choices we loved! Small beach but very clean. Short bus trip to down town. but no need to ever leave.More

Df
2017-05-22
 Too Big, too old, too average.
I just spend some few hours in this hotel, since I went to work to Cancún.This hotel is certainly old, and need some mantainance.The hotel is TOO big, not too private.Meals are the classic for all inclusive resorts. They are not good.Rooms are comfortable, but they have a weird design, and old furniture, specially in the bathroom.

LaPorte, Indiana
2017-05-16
 Budget friendly resort that is clean and making upgrades
I had a hard time of how to rate this resort. It is definitely a budget resort and because of that a lot of local people stay here. My first impression was wow, what a nice lobby! It's beautiful. You do not get free wifi thru out this resort so the lobby is always busy with people because of the free connection there. When we got to our room I noticed the budget part of this resort. Very old couch with stains, outdated decor, paint pealing on walls, old tub and sink, etc. But it was clean and kept clean for our entire stay. The bedding was crisp white and seemed very clean. When you are downstairs you notice more of the outdated areas. A lot of the restaurants and just the overall resort in general. The 3 tier pools seemed to be big enough for everyone and there is an adult only pool on an upper level which is nice. Looking around the pool area, you can again see it is dated. I can see where they are putting money into the resort though as well. The public bathrooms by the lobby were nice, updated, and clean. The sports bar looked very new, all the way from the decor to the cushions on the benches. The swim up bar was under construction while we were there so I imagine that looks great now as well. The gym and spa area was very nice as well. You can tell they cut back on the quality of the food in comparison to other resorts that I have been to. I feel bad giving this resort a 3 because the staff were all very nice, great service, everything was clean and I always saw people cleaning non-stop, on a beautiful beach, and many upgrades have been done. But I still feel it has a ways to go. I'm hoping over time I can upgrade this review to a 4. I am a travel agent so I tend to really examine and pay attention to a lot of details that some people may overlook. There are some amazing resorts in the Cancun/ Riviera Maya area so I know how much work there still needs to be done to be up to their scale. I think and hope this resort keeps moving forward making improvements.

Syracuse, New York
2017-05-14
 I can see they have not changed!!
Our family stayed here in 2012 and it was so horrible that after 2 days we paid $1,000 more and moved to another hotel. Anyone saying that this place is great has to be out of their mind. Hotel staff were rude, place was filthy, bird poop on chairs, bar pool was filled with dirty warm water, drinks were disgusting, the food was absolutely inedible, rooms were old and bed was very uncomfortable. What air conditioning there was in the room leaked and a few of us fell!! The whole place smelled like a sewer and the place had hissing cockroaches everywhere!! I now see why the restaurants were dark!! Wouldn't stay here if it was free--BEWARE!!!!!!

Lethbridge
2017-05-11
 Best family vacation!!!
We stayed here for a week in April with our 4 children ages 9,7,4 and 4 months. We got 2 rooms next to each other on the 8th floor and the view was amazing, ocean to the left and lagoon to the right. The rooms were nice and big and always very clean, the maids did a great job. The beach was beautiful and the pools were clean and very nice. Our highlight of the trip was playing soccer on the beach everyday and playing sports in the activity pool, the activity staff was awesome! The kids club was amazing, our kids had so much fun and I believe they were open until 9, they would take the kids to the buffet for dinner and the parents could go for a nice quiet dinner on their own. I was worried about the drinking water situation from reading some reviews but there was water coolers everywhere, The kids section had water coolers and self serve pop machines and you are never more than a minutes walk from a bar and they would fill up your own bottle or give you a cup so water wasn't an issue at all. We all brought water bottles we filled up and took to our room with us in the evening. We loved the Creperie, kids had crepes, dougnuts and ice cream everyday! We have been to many resorts and some very high end resorts in Cancun but the service we received at the Great Parnassus was the best we have ever had! Every single staff member we came in contact with was happy and pleasant and they all completely exceeded our expectations. Everyone worked so hard and really took pride in their work and their jobs, Huge shout out to Efrain our server at the buffet, we made sure to sit in his section for each meal as he was amazing and went above and beyond for our large family every time. I can't say enough good things about this resort, we will be returning next year and can't wait to bring our extended family this time and share this gem with them.

User
2017-05-11
 Good Hotel
The hotel its very good, the complex very beautiful, with amazing view of the beach. The food its very good, the staff amazing, the nightly show very good. And the have a water park, super cool. So original the idea ;)More

User
2017-05-09
 Another Honest Review from a Family of 4
Stay was for 7 nights and 8 days. For starters the lobby is magnificent and open.PROS: We have a 2yr old and 5 yr old that really enjoyed the kids club and water park. The entire resort is kept very clean especially for the size of the property. The food was amazing including the buffet...though it really is not a buffet (majority of foods are made to order and lines short). No reservations needed for restaurants and no lines very short wait if there was one. Beach was absolutely beautiful and service was excellent. (when there are red flags(rough surf) on the beach watch your little ones). Someone is always asking you if you need anything (servers). Activities for all ages are continuously going all day and early evening. If you smoke this resort has places for you to smoke and you will not be hassled, just use respect is all.CONS: Now for the only bit of negative feedback. I do not want to do this part because it was an amazing experience throughout but I have to keep it real. We stayed in the family suite with bunk beds which was pretty cool. Bathrooms or least ours needs updating. towel rack under the sink actually fell out covered in rust where the screws were supposed to be. Tub/shower very narrow and a little dangerous getting in and out of if you have little legs. Water pressure a little to low but always had hot water. They missed our room twice while we were there to tidy up and never left us face cloths.It was a great experience with great people. I will definitely return again for the price and its family friendly atmosphere....and of course the food. :)

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