Sun Palace Hotel , Cancun

Address: Blvd. Kukulcan Km 20, Zona Hotelera, Cancun 77500, Mexico

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Hotel name: Sun Palace Hotel
Hotel stars:
Hotel rooms: 252
Adults only: No
All inclusive: No
Restaurants 1
Internet Free! WiFi is available in public areas and is free of charge.
Parking Free! Free private parking is available on site (reservation is not needed).
Pets allowed No
Checkin: 2:00 PM - 12:00 AM
Checkout: Until 12:00 PM

Sun Palace Hotel
RATING

7.8
7.8 / 10
booking.com
4.5 / 5
tripadvisor

WONDERFUL




We Love Sun Palace Hotel

This property is a 5-minute walk from the beach. All-inclusive Sun Palace Hotel enjoys a peaceful location, just a short walk from the beach and Faliraki Square. A large pool and children's pool are featured next to the gardens with sun loungers.

Sun Palace is a clean and modern resort hotel with a friendly staff team. Relax in your air-conditioned room, watch satellite TV or enjoy the views of the pool and the town from your private balcony.

An excellent animation team will make sure to keep you entertained, no matter your age group. With meals and selected drinks included, you are set for a relaxing, carefree holiday.

A good variety of cuisine is served in Sun Palace's elegant restaurant. In the evening, relax and enjoy the theme nights and live performances.

Should you wish to explore Rhodes further, you can rent a car from Sun Palace Hotel and take advantage of the free private parking. Rhodes Town is just 6.2 miles away from the hotel, ideal for a day trip.




Sun Palace Hotel
RESTAURANTS (1)

1
Apollo
Food: Greek, European
Open for: Breakfast, Lunch, Dinner




Sun Palace Hotel
MAP



Sun Palace Hotel
, Cancun Map
Sun Palace Hotel , Cancun address:
Blvd. Kukulcan Km 20, Zona Hotelera, Cancun 77500, Mexico

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Reviews:


Excellent:
74%
Very good:
19%
Average:
5%
Poor:
1%
Terrible:
1%



Middletown, New York
2017-10-10
 My Hubbie's Birthday Vacation
Our stay at The Sun Palace this year was exceptionally great. The staff went above and beyond their duties to make my husband's birthday exciting and pleasurable. From the wait staff in the italian restaurant to the staff at the front desk and in the spa we could not have desired more.I would like to especially thank Roger for his service at dinner. Gustavo, Pedro, Armando, Jose Daniel and these are just a few that all gave superb serviceWith the assistance of Martin Gabriel Cano, The Front Desk Supervisor, our last days were stress free. Since our flight didn't leave till 7:45 pm we were still afforded accommodations and full access to all the facilities. Thank you Martin and a huge thank you for Everything that you did for me and my family.Also Cesar Alfonso's services and recommendations for the Spa service and excursions were well appreciated. Nancy I didn't forget you and Felipe you guys made our check-in the easiest.Maria Consuelo also rendered superb service to us which was greatly appreciated. We will definitely be back next year...Thank you to all The Sun Palace Staff Members

Montreal, Canada
2017-10-08
 Wonderful, as usual!
Why do we keep coming back to this property when there are SOOOO many out there in Cancun? Simply put.... not sure any other place can beat the food, the service, and the overall wonderful attitude of this small precious place. Check in was easy, weather was hit or miss (lots of rain and cloudy days) but there is always something to do.Breakfast and lunch at the Alamo are always fresh and tasty, and you pick what you'd prefer to eat, and cooked to your liking. Dinner at the Italian was delicious, Mexican was phenomenal, and the steakhouse just incredible, best beef ever! The Asian has moved to the pool area during the time the renovations are taking place next door. I was told they'd be back on the 1st floor when they are done the construction. Had the best tuna tartare!Ventured out to a local restaurant named 'el galeon del caribe' about 10 minutes on foot... wow wonderful ceviche and fish tacos. Go there for lunch one day!Hubby had a baltic stone foot pedicure/massage and said it was the best thing he's ever experienced! We were greeted by Cesar Alfonso when booking. Not the kindest of the bunch. If there is one person who does not fit the Sun Palace vernacular of smiling, patient and helpful employees, it is him. This was clear more than ever this year; last June we visited and wanted some information on where to use the credits. We were served by Cesar Alfonso poorly, and impatiently and most of all rudely. It's like we were bothering him. We figured he had an 'off' day, but we were met with the same sour face a year later, so clearly this is his demeanor. Stay away from him.Kudos to Rolando, Jorge and Rodolfo at the buffet who always served us with a smile and kind words day after day. Ricardo (newly appointed supervisor) was wonderful as well, always ensuring we were ok! So happy he became supervisor!Nathaly the pool concierge did a wonderful job ensuring we were comfortable and happy, thank you Nathaly!Last but not least, Roger at the Italian restaurant was a magnificent waiter. Funny, attentive and sharp.This resort operates on the premise of 5 words: ask, and you shall receive! The word 'no' is not in their vocabulary. We come back because we are comfortable at the Sun Palace, and come home relaxed and ready to plan the next visit :)BRAVO Sun Palace!Small suggestion, if I may permit myself... change up the fish options at lunch if you can. Every day it was the same pieces offered. Although we NEVER miss out on food, having the same fish choices each day became mundane. Don't get me wrong people, you'll never go hungry! I'm just being picky here lol.Thank you Mr Winkler for taking such good care of your staff, they really make our stay special. Everyone is always smiling and happy!A la prochaine visite!!!

Dallas, Texas
2017-10-07
 Another wonderful visit ... the award goes to the staff!
This is our fourth visit at Sun Palace, and we will be going back as soon as possible. The property is beautiful (with renovations planned in the near future to make it even better), but the staff makes all the difference. In no particular order, following are the people who make our stay enjoyable and cause us to return. Josuf works in the Italian restaurant and is a gem. He should be a supervisor, as his manner, effort and personality brought us back to his restaurant two more evenings. Ask for him.Efrain and Omar (Moreno) are the most accommodating supervisors - even the staff talk so highly of them as managers. One night, Efrain put together various extras at the steak restaurant to make our anniversary celebration very special. We believe that they will do what they can to ensure the staff makes your dinner special.Mario, Roger and Chantel provide fabulous, personable waiter and cocktail service.Augustin and Omar add spark to the activities. We look forward to seeing all of them again next year. You can't go wrong with Sun Palace, whether you want a more active (volleyball, aquatics, karaoke, dancing) vacation, or quiet beach/pool time with low-key evenings. The 4 food places, along with efficient room service, kept our attention the entire 7 days/eves.

User
2017-10-07
 Honeymoon at Sun Palace!
My husband and I are new Palace Elite members and, from the Palace Resorts brand, have previously stayed at Moon Place Jamaica Grand where we got married a few months ago. Before I get into my review, I do want to caveat that my husband and I travel a lot - ranging from mid-tier to high-end luxury experiences so my review of Sun Palace takes that into account.That said, we booked Sun Palace for our honeymoon after hearing how much better the Palace properties are in Mexico and stayed for a week. Overall, this is a nice property that offers an intimate experience and romantic setting for couples looking to steer clear of loud crowds and the party atmosphere you can find at other nearby resorts.Check-In: Upon arrival, we were escorted to the 5th floor for a private check-in reserved for Palace members. TBH, it wasn't very private because there was only one desk out in the open and already a group of 6 being attended to. After about 15 or so minutes, we received our room keys and went off to our room. I forget which room it was but it was one with a smaller balcony and not so great a view. This was disappointing because we told the resort we were on our honeymoon and this room didn't feel special at all. (Another caveat: I work in PR and Marketing so I always notice when brands that consider themselves "luxury" miss surprise and delight moments like these). No biggie though as we went back to the 5th floor to ask about an upgrade. The attendant (I think his name Guillermo) graciously showed us 2 or 3 other rooms that had the larger balcony and a much better ocean view. We chose room #627 (concierge-level) which had everything we were originally looking for. Room: Although check-in wasn't smooth, the room was very nice and our view was to die for. The one knock was the furniture felt cheap and for "luxury accommodations" it felt out of place. I did love the two-person jacuzzi in the room and every night we received chocolates. We also received a new bottle of champagne three times during our stay which was a great surprise. Upgrading to the larger balcony also worked out in the end because we got it comped back for joining the lunch where they try to sell or upsell you on their membership options. This presentation is worth going to if you have spare time and want something specific in return for your time. Just be prepared for them to hard sell you. If you're a person who can't say no or feels uncomfortable when being sold to, then pass as it can leave a sour taste.Food / Restaurants: The food was decent. My favorite options were during breakfast and lunch when you had the option to have certain food cooked the way you like. I wasn't impressed by the dinner selections. Out of the four choices (Asian, Mexican, Italian, and The Steakhouse), the Mexican was my favorite. My husband enjoyed The Steakhouse the best. As part of our stay we also got two special dinners - a honeymoon dinner and a concierge dinner by the beach. The food served during these two experiences was way better but it still gets a knock from me because this should have been the quality of the food across all of the restaurants.Beach Area: Loved the beach! Everything about the beach area was perfect, We went during a rainy period and that still didn't stop us from loving this beach. You can tell a lot of hard work goes into keeping their beach front clean. This is definitely the stand out feature of Sun Palace. I'd come back just to enjoy this beach again.Pool Area: Sun Palace has four outdoor pools - one main pool area, a covered pool with attached jacuzzi near the entrance of the spa, and two smaller ones. We only frequented the main pool area which was equally as stunning as the beach. Again, you can tell staff work very hard to keep the pool area clean and magnificent. Service / Staff: The staff at Sun Palace were exceptional. They really go above and beyond for you. What I really appreciated was their professionalism and high spirits despite some bouts of bad weather. I overheard many guests complain about uncontrollables such as the rain, the rough waters, cancelled excursions due to weather and the staff did what they could to offer alternatives and still make folks happy. I will admit the weather was a bummer for me too and I almost didn't want to book any excursions for fear it would suck to be caught in a storm but one very friendly vacation planner (ugh...I wish I remembered his name) was so patient and sat with my husband and I for about an hour as he walked us through all of our options and shared sentiments that he didn't think we should be too concerned about the bad weather and that we would still have fun regardless. Not only was he right but that same attitude was also displayed by other members of the entertainment and restaurant staff who I'm sure had to shift plans quite a bit. When the spirits of guests were down, they found a way to pick them right back up and that's not an easy skill. Overall, my husband and I's expectations were set very high before we arrived. It's a nice resort but there are several improvements that can be made. The experience though is a great one and the property is beautiful. Go in with low expectations and you'll definitely enjoy your time. This was the perfect intimate setting for our honeymoon (why the high score despite the okay review) but we would consider staying somewhere else for another vacation.

User
2017-10-06
 Honeymoon paradise
We chose Sun Palace for our 2 week honeymoon and we were absolutely delighted, beautiful hotel, wonderful staff that couldn't do enough for us, always going above and beyond for all guests, always working really hard and nothing was too much trouble. Big shout out to Pedro and Chocolate on the entertainment team, we loved these guys so bubbly friendly and down to earth. All the waiters, waitresses in restaurants and poolside/beach.. wonderful lovely people, we can't thank you all enough. We had the most romantic stay with bubbly sent up to our room more than once, Rose petals, special cake and a romantic dinner with personalised menu. Thanks so much to the fabulous Pedro on guest services who sorted out all our exciting excursions for us, so helpful and funny. We will 100% be back. Thank you so much for making our holiday so special. Kathryn & Blacky


vernon
2017-10-06
 A great relaxing vacation
This Hotel amazed us every day. I kept saying to my husband I love this place. The attention to detail is what separates this place from the others. The beds are so comfortable, the bacon is the best we have ever had, the wine choices are exceptional. You can tell the staff are very much part of the Palace family. They take time to get to know you and in turn you get to know them. Enjoyed many lenghy conversations with them. We ate some of the best food we have tasted. Melt in your mouth steaks. The Life guard took the time to come and show us the best spot to enter the ocean and then later check to see if we enjoyed the waves....its the little things. We got to release turtles, we read books and looked at the gorgeous view from our deck chairs. We used our credits to golf and also used some for premium wines. We are already planning our return trip in February. We have stayed at many Hotels in Cancun and in the Mayan....... this is our new favorite!! For people looking to party,.... this hotel is not for you...........It is all about slowing down, taking a deep breath and being pampered by amazing people:) Thank you!!

Buffalo, New York
2017-10-06
 Sun Palace
A wonderful stay. the resort was spotless everywhere. The staff was incredible and friendly and helpful in every way. For an all inclusive...all our needs were met with a smile on their faces. It was a trip of a life time for me and my wife who has never traveled outside the US. I would strongly recommend the Sun Palace as a no brainer and you are also able to visit the other Palaces while you are there.

Staten Island, New York
2017-10-04
 Another Wonderful Vacation
My husband and I have visited this hotel every year for the past twelve years. We have never been disappointed. The common areas and the guest rooms are very clean, the result of hard-working stewards such as Luis Alfonso and housekeepers such as Tono, Rosario, Rosemary Merida, Max Lopez, Anna Cruz, Adriana, and Ediberto. The rooms are spacious. The restaurants, Steak, Mexican, Asian, Italian, and breakfast and lunch buffets offer varied menus and delicious food. The staff is extremely friendly and caring. It has a very comfortable atmosphere. We attribute this to the manager, Sr. Pablo, and his management staff, Mario Alberto, Jose Luis, Efrain, Omar, and Manuela. Our stay began and ended with very pleasant and efficient bellmen, Santos Rodolfo Poot and Samuel Matos. We prefer to just relax on the beautiful beach or in one of the pools, but tours are offered. The snack bar at the pool offers a good-sized menu. Thanks to chef Yolanda for the delicious onion rings. The pool wait staff, Gilmer, Karina, Abiemail, Chantal, and Alejandro brought food and beverages right to our lounge chairs or served us at tables. Room service also offered a varied menu and arrived in a timely manner thanks for the efforts of Daniel Rosas, Carlos , Victoria, Rafael Estrella, Antonio, and Gummaro. The spa offers sizable treatment rooms, and unisex sauna, steamroom, and hot tub. Elizabeth Sanchez Matuz and Lourdes May gave us wonderful, relaxing massages. The beauty parlor was also a great experience. Leonardo was very attentive while Gerta and Rosy gave manicures and pedicures. A special thank you to Rosy for taking extra care with my husband's injured toe and for the good job she did coloring and cutting my hair. The entertainment staff, Tony, Pedro, DJ Omar, Jaime, Augustin under Aaron's direction offered almost constant activities during the day(volleyball, bingo, and yoga on surfboards) and updated shows at night. The new, updated shows, "Jersey Boys" concert and the Afro-Fire show on the beach and the International Illusion/Magic show were very entertaining and included audience participation. The Michael Jacson show brought back memories and was a crowd pleaser. The lobby bar was where guests congregated before and after shows. Guests enjoyed piano concerts, listing to Julio and Ligia sing duets, and enjoying karaoke and casino night. Bartenders Paul and Armondo kept everyone hydrated! The restaurants do not disappoint. Head chef Edgar makes sure that the menus offer a variety of creative, delicious dishes. The steak restaurant is located on a veranda which allows guests to overlook the beach and perhaps enjoy one of the shows on the beach while enjoying a great meal. The waiters, Orlando, Albierto, Jorge, Mario Pech, and Mauricio Senchez are so attentive. The Thai restaurant is located on a patio overlooking the pool and the beach. The Oriental food is astounding and the service provided by Xavier, Gustavo, Mariana,and Estrella make the meal a true pleasure. The Alamo offers Mexican cuisine. The food is fantastic and the waitstaff, Yasaid, Hose Gerardo Indaia, Jorge Medero, Ernesto, Daysi, and Jaynelli, along with chef Alfredo(new papa to Emilio) provide an excellent experience. LaTrotta offers Chef Antonio's flavorful Italian cuisine. There are many wonderful dishes to choose from and a warm exerience is provided by Olsen, Beatriz, Ana, Luis Antonio Burelos, Ana, Roger, Damian, Silvio, Jussif, Aurelia, Juan Carlos, Alejandro, Miguel, and Martha. The breakfast buffet begins the guests' day in a delightful, delicious way. Hosteses Gladys and Fresia welcome guests with "good morning" and a smile. Capitan Ricardo makes sure everything flows smoothly. Chefs Alfredo and Margurita prepare fresh breakfast delights to perfection. Jorge and Jesus are wonderful waiters. The lunch buffet is just as satisfying. There are two very special ladies we would like to thank. Diamond Concierge Claudia helped us prepare our 11 day itinerary prior to travel. Those efforts made our vacation run so smoothly. During our stay she made sure we hade everything we could posibly need or want . The other lady is Nathaly Solis, the pool concierge. She is constantly busy making sure that every guest at the pools is completely happy and comfortable. Thank you so much for all you efforts, Claudia and Nathaly.

User
2017-10-04
 Amazing, quiet and relaxing vacation.
I stayed at the Sun Palace for the first time Aug 24th 2017- Aug 30th 2017 with my husband. We have stayed at Secrets the Vine Cancun and Dreams Sands Cancun before. The Sun Palace was amazing start to finish. Transportation was complimentary from the airport to the resort and the service was prompt and great. The Sun Palace is only a short drive from the airport which is great. The lobby was beautiful and we felt relaxed immediately after arriving. We were greeted with hand towels and drinks. Check in was smooth we opted to upgrade for an "ocean-view" room we were on the 7th floor which was great and worth the extra $150 USD. However, next time we would probably skip out on this not a huge deal. The room was gorgeous it really exceeded our expectations. I actually liked the room at Sun Palace better than Secrets.. even though Secrets is brand new and modern. The room at Sun Palace was spacious, had a jacuzzi in the room (we used it every night), had amazing CHI products and a walk in shower with a bench. Overall the restaurants were great, the Italian and Steak were our favorite. Try the whiskey cake at the steak you won't be disappointed! The pools were relaxing and had great views of the ocean. Beach was clean, no seaweed or shells. Loved the loungers on the beach a lot nicer than Secrets! The loungers had cushions and we honestly fell asleep they were so comfy. The drinks were great as well good service from all staff and the bar. The entertainment staff did a great job with the variety of shows, e even released turtles into the ocean. 10/10 stay with honestly no complaints. For the price it was a great deal we will definitely stay again!

User
2017-10-04
 Our honeymoon
Very friendly staff excellent service awsome food, great beach. Avoid the "discount" on your tour for letting them talk you for and your and a half. Its a time share and they won't take no for an answer.

User
2017-10-03
 7th Heaven...
Well, what can I possibly say that wouldn't sound repetitive from our previous 6 stays? Another fantastic trip that has us already wanting to come back AGAIN. The staff: Pablo Winkler's kids :) All of them and I mean all of them work so incredibly hard to make the stay wonderful. The beaming smiles and "its a pleasure.." You are spoiled at the Sun without a doubt. Karina, Estrella, Jorge, Alejandro serving meals and drinks with personal service. The Activities team: Aaron, Jaime, Tony, Pedro, Augustine, they keep you laughing and as busy as you want to be.After 7 straight visits we are met with hugs as we consider them family at this point. I know I am forgetting a few and I apologize for that. All of the hardworking people at the swim up bar... One new employee ( or a employee in a new position) Nathalie in her new role as the Pool Concierge she is doing a fantastic job. Hats of to Pablo for providing her an opportunity to prove what she can do in this role. She is already making an impact with the guests and I see her flourishing for quite sometime. She is a people person and it shows. One quick example, one evening my shirt and sandals got misplaced as the staff was cleaning up. The next day I went to lost and found and told them and gave them a description and they said something to the effect of we will keep an eye out for them. As I was setting out my towel Nathalie greeted me with a smile and asked how I was and I told her about me misplaced items. I wasn’t too concerned about it as we’d never lost anything before in all the years coming here. I got in the pool and played the morning volleyball games. Got out of the pool for lunch and here comes Nathalie with a big grin on her face with my shirt and sandals… I didn’t have to keep checking in with her, she handled it. I observed her talking to guests, smiling and helping them. She’s a natural at her job. The atmosphere: Your right on the ocean! How do you beat that? Crystal clear water, beautiful, pristine beaches, you meet really cool people from all over the world. Some just want to soak up the sun while others want to mix it up a bit playing pool volleyball twice a day. You know just for fun... A little friendly trash talk here and there some fantastic volleys a great way to meet new people. Before and after the games, staring out at the beautiful water with a beverage in your hand. Paradise! The food: Its a small resort, so while your options are "limited" The food delivers. The Thai restaurant, (yum), Italian restaurant, (yum) gents if you plan on eating at the Italian restaurant, bring your long pants. Don't put the staff in the position of turning you away. They will. The Steak, think of an outdoor steakhouse with a MUCH better view. then there is the main restaurant that is modifying the menu. We got to be some of the first to try the new items, very good! If you get hungry at 1:30 in the morning? Room Service! Yep 24 hours. The two gentlemen at the helm of this endeavor that I would like to recognize are the Executive Chef Edgar Poot and Gustavo They are magnificent and very approachable. They have a gym and its actually pretty good. I know some of you are saying, "..I am on vacation that's the last thing I am worried about..." I hear you. Its there like the lonely Maytag repairman. Besides if you play Volleyball everyday...The spa is a must do. Hot stone massage! Try it! Guys the manicure and pedicure, you don't need nasty nails that look like an eagles talons. Just saying... Bottom line is this we could spend our money anywhere. We keep coming back to Sun (our home away from home) because we know that we will be taken care of and we know the level of service we will be getting. Looking out at the Caribbean every day doesn't hurt either. Over the years we've met friends and we all plan the trip for the same time so that we can met there.Counting down until trip number 8...

Oxford, United Kingdom
2017-10-03
 Wonderful place
We have just returned from a fabulous trip to celebrate our engagement and my birthday. The hotel staff went above and beyond to make sure we wanted for nothing. On my birthday there was a string of lovely surprises left for me, breakfast in bed, cakes in the restaurant. Champagne in the room and decorations everywhere. We can’t wait to go back.

Hessle, United Kingdom
2017-10-02
 Hotel Sun Palace
The hotel is excellent, food amazing staff cannot do enough for you. Only downside is coming this late in the year it’s rained every day at sometime of the day or night. My wife had a fall cutting the back of her head the hotel first aid chap looked after her every day coming to change the dressing.

User
2017-10-02
 Third Attempt to Leave a Review
We traveled to Sun Palace Cancun in July. I have made two attempts thus far to leave a review detailing our experience but the experience we had, we are not allowed to describe it here according to Trip Advisors guidelines/staff for reviews. I will try a third time to leave a review that will not be removed by Trip Advisor. I will say that we did experience a monetary loss with our experience. I would not recommend buying anything from the lobby jewelry store. I cannot write what happened because it is a violation of Trip Advisors Guidelines. I will also note that the Hotel promptly called us and offered us money to remove any negative review on the Trip Advisor Site. I will keep making every attempt to get my review posted so that future customers to this hotel do not fall victim like we did. This is apparently an ongoing issue as the Hotel was more than happy to quickly compensate us without much question. I declined the money and instead told them I would rather warn future travelers than accept any type of bribe to not post a negative review. We were not impressed with the cleanliness of the hotel or the food. The place is out dated and lacks the type of service we have experienced at other resorts. However, nothing tops the insulting experience we had with our experience at the lobby jewelry store. I feel that we were taken advantage of and I can only imagine how many others have fallen victim. I am a Marine Corps Veteran and Police Officer in the USA. Be vigilant in your travels to this resort and do not fall for the resort credits and feel like your getting a good deal on ANYTHING.

Nebraska
2017-09-30
 Exceptional Resort
From the minute we stepped onto the property to the day we left we were treated with extraordinary care! The rooms were quite nice, the beach and pools were awesome. I love to walk the beach and this was perfect for that. Alejandro gave us great service on the beach, Estrella, Roger, Anita, Mario and Frieda made us feel quite spoiled and were very friendly at the restaurants. We would definitely go back again!

South Florida, Florida
2017-09-30
 Sun palace is lovely
3rd best experience on Palace Resorts. Best hotel in Cancun! We ejoyed our getaway so much!! Friendly staff, delicious restaurants, amazing food with exquisites desserts and our best drink after dinner it was “maya’s coffee.More

Bournemouth, United Kingdom
2017-09-29
 Holiday
Ended up booking into this resort due to hurricane Irma in Florida , arrived after a long flight from Gatwick to Tampa, Tampa to miami , Miami to cancun , on arrival the hotel looked beautiful , the reception staff were very welcoming , giving us a well deserved cold drink , our room would not be ready for another hour so we went out to the pol area to find a bar , the view is exceptional , clean , crystal blue water , we were v pleased as this was booked at such short notice, over the next ten days we experience fantastic service , professional staff that could not do enough for you , we were blessed that we got to release a turtle as they nest below the hotel . The hotel has 4 restaurants all v good so you get a good selection of food, breakfast is outstanding so much to choose from , if your thinking of tak8ng a holiday here I highly recommend

London, United Kingdom
2017-09-28
 Amazing!
Amazing holiday. Amazing staff. Amazing staff. Second time and not the last time. We did the excursions last year so didn't do any instead relaxed in this bliss.I couldn't fault this place this time. We had a issue when we got their and they changed our room immediately. The turn down man went the extra galaxy (not mile) for my wife's birthday. Met some great people was nice to see the hotel retain some staff from last year.Fresia was as great and Antonio at breakfast was awesome everyday! you know someone is good when guests cuddle him when they ate leaving. Abel and Mario at dinner were awesome.I do like the fact its a small resort. I wished others would treat it as that rather than a18-30 piss up. You can go to the moon palace if your after a piss up loud holiday. The food is great drinks are branded but cocktails aren't quite mixologist quality but weren't too bothered. Hope Cancun sources angosturo bitters so old fashions are better next time. I find it hard to fault the brand or hotel. Never got bothered about time share.

Alexandria, United Kingdom
2017-09-28
 Brilliant Holiday
We have just returned from two weeks at th sun palace this was our second visit and it was as good as the first.The staff really make this hotel they are so pleasent and work non stop..We could not fault this hotel rooms ,pools,beach and bars were brilliant.We would definitely return.

User
2017-09-27
 Best Hotel I have ever stayed
Sun Palace is definitely the best hotel I have been to. I would highly recommend it if you are going with your partner or family. Service, restaurants, landscape are excellent. I became a member of the palace resort because I found it has everything I am looking for in a Hotel. I really will come back again in the future.

User
2017-09-27
 Fantastic Sun Palace
excellent holiday overall . hotel and place beautiful. staff really helpful and friendly would recommend it to any couple that wants a relaxing holiday in a clean friendly hotel were you are spoilt for food choices and over 18 only

Neepawa, Canada
2017-09-27
 It's That Damn Good!
This was our second time to Mexico and Sun Palace and we were very happy to see that the standards or service had not changed if anything they got even better. Our previous trip to Mexico involved lots of excursions and we were more interested in rest and relaxation this time and that is exactly what you will get at Sun Palace. There are plenty of options as to how you wish to relax as whether it be poolside (there is both a quiet and party side), or beachfront or even chilling out at the Awe Spa. We preferred the beach, coming from first hand experience if you have never seen or swam in the ocean this is a awesome way to be introduced to it the beach sand was soft the area was clean and the water was crystal blue and just like a bathtub.This resort is not intended to be party central if your looking to pull all nighters at the bar and have the music blasting till dawn this ain't the place your looking for, but that being said Sun Palace did have evening entertainment going on each night we spent there (fire shows, beach parties, wine tastings, singers, dancers, etc).Breakfast and lunch are both buffet style meal with chefs available to make you fresh and eggs, pancakes, waffles, steak, burgers, fish, seafood right there on the spot. I never once left there feeling unsatisfactory or that my breakfast or lunch was not enough to make me explode.Out of the 4 places to eat at the resort we preferred the steakhouse which was located outdoors by the beach not only was the food good the atmosphere was wonderful I mean really how often do you get to enjoy your meal 30 yards away from the ocean? The other 3 restaurants were very good as well having their own style of good. Our room was well stocked and clean and the room/turndown in the evening was excellent.But the service is what makes this place so great the staff that work at Sun Palace do literally everything they can to meet your every need and do it with a smile on their faces. We will be going back next year for sure

User
2017-09-26
 The End
Firstly let me say this is not the first time we've stayed here...we love this hotel....what's not to like? If you've not stayed here before you'll love everything about it, and there are those that return time after time....personally I think the staff save this hotel......the food is mostly good but not exceptional with 4 restaurants the selection is limited..it's a little tired and really needs a facelift, when that would ever happen when this hotel is open all year round is anyone's guess....over the years we've stayed at the Aventura Spa Palace(now Hard Rock), Cancun Palace (now Hard Rock) Playacar Palace and we've had some amazing times not least our wedding at the Aventura, however due to the over zealous Elite Guest Services member of staff we definitely won't be returning, if a guest says they're not interested in the Palace Presentation (timeshare) that should be the end of the conversation, it wasn't and continuing to annoy us sealed the fate of Palace Resorts, even the bottle of Moët provided by the Manager Mr Winkler won't change our mind this time which is a real shame....we will return to Cancun I have no doubt we have more memories to make ...Goodbye Palace Resorts!

User
2017-09-26
 Wow what a Hotel
Writing this while still in the sun palace, the hotel is absolutely perfect with everything taken care of and nothing too much trouble, I absolutely love everything about this hotel, I have been to different parts of Mexico before but this hotel truly beats the others by far and I will certainly be returning next year !!

Derry
2017-09-24
 Honeymoon at sun palace
Only getting around to reviewing but we had an amazing time at sun palace for our honeymoon. From the start when you arrive your treating like royalty. Brilliant room with Jacuzzi, mini bar and balcony. Breakfast delivered to our room was amazing.The food in the restaurants was perfect for every single meal we had. The service throughout the complex was amazing. Worth upgrading to vip meaning get drinks food served even on the beach.The pools and beach always had activities and the hotel credits where great for massages, excursions such as swimming with dolphins, jet ski dinner on the beach and others.The nightlife was a little quiet in the bar but not enough to put us off as we were on honeymoon so wanted to chill. We were able to go to the other resorts too such as moon palace and still be all inclusive.We would definitely stay here again and recommend it to anyone.

Grimsby, United Kingdom
2017-09-22
 Just when i thought it couldnt get better
After our first visit to the Sun Palace last september we were blown away. 2 days after getting home we booked again for this year. I was dubious it would be as good as the first time but how wrong was I. Yes the accomodation is supberb, great food and drink, gorgeous beach and pools and facilties, but the one thing setting this place apart from any other hotel I have vsited in cancun is the staff. They are simply amazing and made our holiday the best ever. On our first day we walked into the breakfast room and a lady called Fresia greated us by name - she remembered us from only a 10 day stay last year - amazing, it made us feel so welcome. I am ashamed to say I cant remember everyones names, but we would like to personally thank Felipe (OPC)for recommending an amazing snorkelling tour and being so freindly,Enedino and Abimael from the waiter staff who were amazing and worked so hard yet so very friendly and attentive, Ricardo from the breakfast room who made sure we were happy each and every morning, and Alberto from the steak house who always provided a great service. Customer service is the main priority at this hotel, with the General Manager visiting at least every other day and personally speaking to staff to ensure they were happy. The concierge staff were very helpful in getting us taxis, delivering our luggage etc and the housekeeping staff were aewsome. It was my 40th birthday whilst we were there and I had put some cards up my family had sent me with. Upon returning to our room they had decorated it with rose petals, a happy birthday banner, balloons, desert, champagne and a 3 tier birthday cake with candle made from towels!!!! A massive thanks to you guys it was a such a lovely touch. Also a big thanks the young waiter in the lobby bar at night - he is such a lovely friendly guy.Also the entertainment staff including Pedro, Antonio and Aaron who were very friendly and exceptionally good at what they do. I could sing the praises of the staff at this place all day....management/owners should be exceptionally proud of the staff here they are simply the best. Completely heavenly place to stay. Thank you so much for making our 2nd stay even better than the first. Love you guys!!!

Humble, United States
2017-09-22
 Best time ever - worth every pennie.
Beautiful hotel and amazing service. Having loved our stay at Le Blanc few years ago, we often wondered about visiting other resorts from the Palace family. We loved everything. Food is outstanding and I'm not easy to please neither a fan of all inclusive hotels but having experienced Le Blanc, we had no doubts of the quality. I have food allergies and felt I was taken care of at all times. Everything & Everyone was Impeccable, elegant and Friendly. I will run out of adjectives and will not describe the amazing experience my husband and I had.Special thanks for their daily kindness to Olsen, Frida, Roberta, Dalia ,Daysi, Tony (chef), Ana, Pablo, Efrain, Jesus, Rolando, Roberto, Miguel, Cesar, Adal, Sra. Betty, Nancy, Fernanda, Aranxa, the girls from the Spa Ariadna, Elizabeth, Miriam, Lourdes and Eleuterio, Chantal, Daniel y Francisco from the Beach who made us feel like royalty.

Dublin, Ireland
2017-09-21
 another great vacation in the sun palace
Just got back from Sun Palace Cancun after another great trip. Staff at this hotel are excellent in every department,dined in every restaurant and can recommend all of them, best meal was the buffet night for Mexican holiday.Bar staff and waiters could not do enough for you special thanks to Paul and Pedro and all the other staff too many to mention.Thanks also to Erik front of house who helped us this year and also two years ago on our first visit thanks to all and hope to see you in the future.

Quito, Ecuador
2017-09-21
 Relaxing and Romantic
We travelled to the Sun Palace as a nice getaway, were greeted very kindly and given a nicer room than what we had booked. I asked the concierge to give us something quiet if possible and we got room 203. It has a beautiful view of the ocean and a little back pool...the hotel next door is being remodelled so it can be loud during the day but they do not start work very early so it is not a problem.The people in the hotel were very kind and helpful, I was weary about the Timeshare pitch but I was lucky to cut the speech short when we arrived and when going to the SPA booking I let the guy there know I would not be interested in any pitch and did not want to be disturbed regardless of how much "funny money" they offered us. He was cool and "unfroze" those credites without us being hassled.The food selection was broad and an effort was made to provide a variety in what we ate, but it wasn't excellent in any capacity. I was let down by all three restaurants, where the food was bland and either over or under cooked. They excelled in the buffet offer, however so I wasn't too put off. Shout out to the crunchy bacon and the amazing croissants, as well as the made to order taco bar

User
2017-09-20
 romantic anniversary
This is an all inclusive hotel, food and drinks are great. We stayed for a week in early September, this was the 4th time we stayed in this hotel. We became VIP members since our second trip, that is how much we like the hotel, amenities and service. As remembers, we are guarantee a room in the concierge level and ocean views, the rooms are clean, comfortable and have a Jacuzzi tub, also the balcony is very spacious. Cleaning crew comes 2 times per day to restock items, the mini bar has all kinds of drinks and snack, there is also an espresso coffee machine.

Bournemouth, United Kingdom
2017-09-20
 Stunning Hotel & AMAZING STAFF
I booked this hotel in sept 16 for a surprise trip for my husband, I booked a lagoon view room, and couldnt wait to get there...On arrival, we were greeted with a hot towel and very big smiles from the very hard working meet & greet, they showed us to the reception area, where a very sweet young chap ( so sorry im no good at remembering names), greeted us, and checked us in, we were then offered an '' upgrade'' to ocean view, as I had specifically wanted the lagoon view, we said that we would take a look at the lagoon view first, then check the ocean view, and we could decide on viewing... I had not seen many if any reviews on the lagoon view, so I was a little worried as to what we would see, but, the room was stunning, very spacious, hot tub and double sunbeds on the balcony with the perfect....ish view of the lagoon, just what I wanted and paid for, BUT....the only thing that stopped us from staying in there was the BUILDERS & CONSTRUCTION PEOPLE NEXT DOOR!!!... I couldnt believe it, so we said ok, we can have a look at the ocean view, we went to floor 8 from floor 3, he opened the door.... and WOW WOW........The room ( 810) was fully decorated out for hubby and I with rose petals over the huge bed, around the tub, the table, that had a bottle of red wine and 2 glasses, there was also a sweet little birthday card for hubby! and an anniversary banner for us, , we took one look out of the patio window, and we were speechless, we opened the door, and the view was so die for, we didnt need to say anything more... this was definitely the room for us for our 2 week stay.Yes it did cost a little extra, but it was better to pay the extra than have construction workers waking you up at 7am...I really wanted the lagoon room, so I could post a review of it, had it not been for the construction workers, we would have stayed. So this maybe a little long winded but bear with me, ;We stated to the reception that we wanted to just go to our room, and shower, change and unpack, we did not want to be bothered by the resort credit people, we were so tired after our 10 hour flight, we took the decision not to go with the resort credits, and they did not bother us after our arrival.A polite, firm no thankyou is all thats needed.our room ; 810An amazing room, with everything that you could possibly need ;Huge shower, separate toilet, twin sinks & mirrors, big wardrobe with hangers, a coded safe, massive hot tub, huge bed ( very comfy), table and chairs, bedside cabinets, drinks cabinet, mini fridge ( re-stocked daily), lots of drawers, and a balcony that was small but had a small table and 2 chairs so you can sit relax and admire the stunning views.There is also air-con, which was brilliant, its so cool in the room when you return from the pool & beach.FOOD & DRINK ;On the all inclusive, everything is paid for, and at your fingertips.There is 24 hour room service, that we did take advantage of especially for breakfast, A MASSIVE THANK YOU TO '' OUR LITTLE VICKY, You have a room service breakfast menu ticket, that you can complete and leave on the hook of your door before 3am, and for most of our stay, our little Vicky arrived with morning coffee, and breakfast, at the time we asked for, and with a huge smile, she has to be the BEST waitress on the team, We miss you already Vicky... xxYou have a choice of 4 restaurants to eat, The Mexican a la carte, The Italian, The Oriental and The stake, we did visit all, and only complained about one meal during our stay.A big thank you to ; Mauritizio ( hopefully I have the spelling correct), Ivan in the Oriental, Frieda in the Mexican, and the 2 beach servers, ( again so sorry I forgot your names, these guys work so hard, walking the beach making sure that your drink is full, if its empty they check to see if you want a top up, they really do earn their tips, also a big thankyou to the life guard on the beach, he kept us all safe when storms were approaching, he knows what hes doing, people pay attention if he blows his whistle, its for a reason, he also plays a apart in the Turtle Conservation, ( more on that later).Thankyou to all the staff that assisted us to have an amazing holiday. You guys are Sun Palace, keep up the good work.Overall the food & drink were very good, there is always something that you can eat, and if you dont see something that you like, then ask the staff, their motto is '' its a pleasure'' and they all do an amazing job, if you do not ask, you wont get.Entertainment ; Ok so the entertainment is not for everyone, during the day, your offered to join in activities such as ; beach vollyball, pool vollyball, yoga, pool games, and more, if you dont want to join in, again a polite no thank you is all thats needed.Evenings, you have a variety ; Michael Jackson tribute, ( very good show) magician, fire show ( again very good), karaoke, Jersey Boys tribute ( very good), Beach party, ( which got cancelled due to storms), singers in the lobby bar, just keep an eye out for the little posters in the lifts. ideally it could do with a little more variety, especially if your stay is 2 weeks, but all shows were good, we enjoyed them.Turtles ;We had the pleasure of releasing baby turtles back into the ocean on 3 occasions during our stay, so that people do not get confused as to where to go, if you go to the showers, by the wooden steps that go onto the beach, you will be in the right place.One top tip from me, if your awake at around 3.30am / 4am, and go onto your balcony, look onto the beach, you maybe lucky enough to see the Mumma turtles laying her eggs, she digs very deep into the sand, and shes there for quite a while, due to my body clock being out of sorts, many early mornings I got to witness 5 maybe 6 mummas laying her eggs, I was so blessed to have been able to witness this, there is a very big turtle conservation policy along the hotel zone, you will see the guys coming onto the beach, and collecting the newly laid eggs, they then transfer these eggs to a protected area, where they then bury them back into the sand until they hatch, guests can then view them coming out of the sand and the conservation guys then release them into the ocean, pending the time of day, they are usually released at around 10pm.This is a brilliant experience, and not one to be missed.There are gift shops and a jeweler in the hotel, quite expensive, but very nice, if by any chance you change your mind on a purchase, be warned, they do not give refunds, only an exchange.Excursions/ trips ; lots on offer if your wanting to visit the dolphins, I would highly recommend the Platinum Dolphin Swim & Garrafon Park, Thanks to our TUI rep Jason, he saved us a fortune, as I have always wanted to swim with the dolphins, I was going to pre-book via the dolphin discovery website, but decided to wait until I arrived to find out which experiences were the better, I originally wanted to do the trainer for the day, it was a good job that I waited, we were informed that its not the best trip, and was advised to do the platinum as this was a full day, all inclusive, and more time with the dolphins.I have done a full review on dolphin discovery, feel free to view on my other reviews.This was by far the best ever experience, and one that I fully recommendOther trips were available, speak to the TUI rep, you can save alot of money.. TOWEL STATION; You do not need to take your own towels, towels are replenished in the rooms, and there is a towel station just by the pool bar.There is a clear sign asking guests to return the towels, this is a brilliant idea, but such a shame that some people decided to just leave their wet dirty towels on the sunbeds on leaving the pool & beach at the end of the day. we felt so sorry for the little guy coming around collecting them all, he piled them high on his body, working so hard, then returning to tidy the beach, ( we tipped him to, so deserving of a little extra in his pocket).TIPPING STAFF ; we had no idea of how much to tip, when to tip etc, that we decided to get 5000 pesos, ( £220) for tipping, and by goodness me do the staff earn every single penny.We tipped every single person that served us, and it was money well spent.Tip what you can afford, and for great service, these people deserve that little extra, we were never disappointed, and always had good service.We understand that the '' gratuities '' are included in the price you pay for staying at the hotel, but once again, the staff are the hotel, they are at your service and nothing is a bother to them, wether it be a 20 peso note ( £1) or a 50 pesso note ( £2.50), it helps the staff a great deal.I know this was a very long review, but if helps then Ive done my bit to make your stay a very pleasant one.Any questions feel free to send me a message.There is so much more that I could say about this beautiful hotel, if you have any questions please feel free to message me, Im more than happy to help.Mr Winkler, its a shame you didnt make yourself known to us during our stay, I wanted to thankyou personally for granting my requests prior to arrival. Your staff are the ones that make Sun Palace, they are a massive credit to the hotel.Would we return ... yes, but maybe in a different month, we arrived 25th august hoping for lovely weather for the duration of our stay, but we did have some rainy days and stormy nights, not the hotels fault, its just mother nature, Again staff reassured us that we were in no danger, ( hurricanes and earth quakes as per in the latest news reports).We did have some very nice hot days, which we really enjoyed on the beach, so dont be put off, just relax and enjoy.Was this a 5* experience? ; for us DEFINITELY, .

Norcross
2017-09-19
 Honeymoon Bliss
I want to start by saying that our trip to Sun Palace was amazing! There were very few things that my wife and I could complain about (not that we wanted to find anything wrong). But I must say the entire staff did an excellent job in making our honeymoon a week to remember!Receiving a cold towel and welcome drink definitely set the tone. They made the check-in process so easy and seamless. Maria was fantastic with welcoming us and giving us the lay of the land. She confirmed all of our tour selections and even made a few recommendations. At check in, we were in awe of the room. Sometimes you can look at pictures on hotels online, but when you arrive, you are in something totally different. That was not the case with Sun Palace. We stayed on the 6th floor and while I believe our room was classified as "resort view" if you stepped out on the huge balcony, the view was beautiful. Everything was as advertised, from the liquor dispenser to the fully stocked mini fridge, Sun Palace did not disappoint. The only thing we found issue with was that the hot water in the Jacuzzi was not functioning. We called the issue down, went exploring the resort and by the time we returned, the issue was fixed. Overall the food was great, there was a lot of variety among the different restaurants so you couldn’t go wrong. I would say that by far, our favorite was The Steak, we snuck a meal in here several times during our stay. I wish we would have thought about that and been able to go to the Italian restaurant, but hey, that’s what return trips are for. My wife wasn’t a huge fan of the buffet breakfast, but she was still able to find something and I thought it was pretty great. The bar tenders at each and every bar were fantastic!!The entire staff was amazing! I wish I could remember everyone’s name, but Maria, Daniela, Olsen, Jamie, Ricardo, you all were awesome!! As for the resort credits, I thought they were great! I’ve seen reviews where people are upset with having to pay the fee, or that they are only available for certain things, but I had no issue with them. The staff clearly explained what I would be able to use resort credit for. We were able to use most of ours and hopefully, the remaining can be used on a trip next year with another palace resort. My wife and I truly appreciate the entire staff at Sun Palace Cancun. They took care of us for an entire week and easily made Cancun our home away from home. We will definitely be returning.

User
2017-09-19
 The best weekend of our life
We decided to go to Mexico on our honeymoon. We want the start of our trip to be indulged. We were so happy we chose SunPalace. The room was so great, the bed was dreamy, the shower was so big. Everything was free, room service, mini bar, restaurants, the lobby bar. We felt like kings for 3 days. We didn't even have to leave the hotel, the pool was great and the hotel had privet beach. The service and the people who works there were absolutely outstanding. The only thing that wasn't so great is when the cleaning lady knocks on our door several times even when we put the "DND" sign. But it didn't troubled us so much. The bottom line totally worth the price!!!

User
2017-09-17
 Fantastic hotel
Arrived on the 1st September with friends, who have been before and recommended this hotel, they were not wrong, from the moment we arrived it was 1st class service.We quickly booked in and went to our room 812, everything you need hairdryer, iron, hair straighteners liquor dispenser with drinks, endless soft drinks, jacuzzi bath for two and a huge bed. The view from the balcony was to die for. No need to bring shampoo or conditioner.I had the best steak that I have ever had, but all the food was a very high standard.Everything about this hotel is excellent, all the staff work so hard and are so polite, they are all a credit to this hotelThank you sun palace for a fantastic holiday that I will remember and hope to be back

User
2017-09-17
 Weekend getaway
Excellent in every way. We were pampered every minute of our stay. I couldn't name a single person form the staff, for everyone was always anticipating our needs. We had an ocean view Junior suite with jacuzzi. Best meals quality, staff always asking if we had food allergies to prevent inconveniences. Perfect to relax an enjoy. Beautiful weather. We loved our stay and will definitely come back.

User
2017-09-16
 Goid
A very good hotel for the bussiness persons and couples and also for families. If you want to enjoy the weekend with family members it is the nice place to stay service and room maintenance is also vey niceMore

Copthorne, United Kingdom
2017-09-15
 Wonderful Hotel
One of the best holidays we have had. The Sun Palace from the moment of our arrival until we left was superb. The staff couldn't do more to help you. The personal touch of knowing your name no matter where you were in the hotel was very nice. A few exceptionally great people were Beatriz in the Italian Restaurant and Damien. The two girls on breakfast Fresia and Freda and Ricardo and Enrique the waiters.

User
2017-09-14
 Wow
Wow what can I say, an amazing holiday! Staff are amazing so helpful every time I finished my last sip of drink I had a new one in front of me ... every time I walked past someone they was smiling and happy! The rooms was clean and maintained! Pools was out of this world! Food was incredible! Highly recommend this hotel if anyone ever goes to Mexico! Not one fault! Money well spent!

User
2017-09-11
 BLISS
Staff were very attentive and really friendly. Nothing was too much trouble. Loved the Grill, especially that New Yorker steak. Resort credit was an added bonus. We used it to enjoy the spa and a few trips. Powerboat at the marina was great fun. Amazing few days. Can't wait to come backSee you all again soon we hope

Manalapan, New Jersey
2017-09-11
 Sun Palace - Beach Paradise!
Sun Palace has the best beach I've been to by far. This was my 8th time in Mexico and first time at Sun Palace, and I'm so happy I made this choice. We always stay at a Palace Resort and now this is one of my favorites. Everyone is super friendly and service is second to none, as expected from a Palace Resort. Pools were amazing, food was great and rooms were super clean and spacious. Highly recommend!

San Jose, California
2017-09-10
 Awesome resort, but there is room for improvement.
We really enjoyed our stay even though the weather could have been better. We were really impressed with the quality of food and drinks. Breakfast was to die for, somehow we never made it to lunch, but enjoyed the snack place. We did have an underwhelming meal in the Italian restaurant, but gave it another shot and it was much better, so it seems like they had an off night. The pools are lovely and the beach is cleaned daily so it is very pleasant. We absolutely loved our room. My only suggestion would be to allow the Chrome-cast to be accessible. There is no point in having a Chrome-cast if you can't actually connect to it.Unfortunately, I had to use the medical service, but was glad they offered it. It was very convenient and took no time at all. It was not cheap, but a much more convenient option than heading out to find a doctor, especially if you do not speak the language. The worst part about our stay was the immediate hounding by the people who sell you tours and other things like that. Check in was lovely and I was given a flower and drink and everyone was super nice but then we were whisked away by one of the men in the blue shirt who promptly started showing us pictures of all their properties and including in Jamaica? We had just arrived in Cancun were hungry and tired and this guy wants us to book another vacation to Jamaica, we cut him off then but he continued to invite us to a time-share spiel which according to him was "totally not a time share." This all put a really sour taste in our mouth right at the start and made us fear that we'll be hounded for the next three days.Luckily, this was not the case, and we were not pressured into buying anything again. We ended up spending our hotel credits at the spa. I'm not sure if it was a special deal but we were allowed to spend all our credits at the spa. Even then it is not "free" because they don't tell you that you have to pay 16% of your credit. I'm not sure if anyone would pay full price for the spa because the prices were outrageous. Over 200 dollars for most, which is crazy. I imagine they have to let you spend all your credits there because that is insane.Another thing I’d improve was the boxed breakfast. On the day of our tour we asked for a boxed breakfast since we left super early and we would miss breakfast hours, which they were happy to arrange in a timely manner, however, they serve a hot croissant with ham and cheese. First we asked for no ham on one (for vegetarian), but it still came with ham. Second, it’s a boxed breakfast for a reason, that we are leaving and won’t eat it right away, why are they giving me hot food I’m going to eat cold? Third, I asked for a muffin cause they said I could add things into the box (they had really good muffins and pastries at the breakfast buffet). I got a very stale muffin. It must have been 5 days old. I didn’t understand how a resort with such great food had absolutely the worst boxed breakfast. Please improve.I'd definitely go back, I just wouldn't entertain the people in the blue shirts and ask to pack my own box at the buffet the day before if they would allow.

User
2017-09-10
 Amazing holiday
The Sun palace is a lovely hotel, with amazing views of the ocean, lovely food and rooms. The stuff are great especially Paul in the bar, Mario the waiter in the steak restaurant, Pedro and Jamie in entertainment. These guys made the trip that little bit more special and personal.

User
2017-09-07
 Lovely Hotel
Stayed here for 2 weeks with my husband, it's an adult only hotel. Room a great size and kept immaculate by the housekeeping team. A super comfy bed, good shower, double size jacuzzi. Minibar kept well stocked but no snacks :(Hotel is kept very clean, good food choices, nice pools and an entertainment team so there is the usual water volleyball, water polo etc. which we like. Music/announcements are hard to hear if you're not near the pool bar, we like to know what activities are going on so a couple of well placed wireless speakers wouldn't go amiss here.The hotel offers resort credits which is a great bonus, we used ours in the spa and on excursions. Would recommend the Mayan Experience if you like snorkelling, we had a fantastic day. You can also visit other resorts within the chain. We went to both Moon Palace and Beach Palace but Sun Palace was the nicest by far. It's also in a good location, close enough to the main resort and the buses run every couple of minutes. You don't even need to go to a bus stop, they pick you up as they are passing!Beach is right outside and very well kept. We were lucky enough to visit in turtle season and the hotel staff do a great job in conserving the eggs and releasing once hatched.As for things to do there are games such as chess and Jenga in the bar, table tennis, pool games, bingo, pool aerobics, spa. There is evening entertainment but it is on a weekly rota so it repeats if you are there for 2 weeks. Cancun nightlife isn't far away and taxi there is ~$10. Coco Bongo is a great night out.I have to say that the outstanding feature of this hotel is the staff, immaculately presented, very attentive and pleasant, they work extremely hard and deserve a mention.Overall I wouldn't hesitate to recommend this hotel, we had a fabulous holiday.

Saint Louis Missouri
2017-09-06
 The 8th time was as good as the 1st... completely unbiased review...not a member
Let me start out by saying we have stayed at many all-inclusive resorts and the Sun Palace is the best. My husband and I are not Palace members... We stayed at the Sun Palace June 10th through June 17th 2017.The rooms are very comfortable, comfortable beds, clean, beautiful balconies, and very spacious. We stayed in a junior suite.... And that is usually the room category we book.The food and drinks or excellent. The frozen drinks are fresh, and some of the best I've had anywhere. Top shelf liquor including Don Julio Tequila....Jack Daniels... And Grey Goose vodka among others. Dos Equis on draft and also Dos Equis can and Bud, Bud Light, and Coors all canned in your room fridge. There are four restaurants, the Alamo serves a breakfast and lunch buffet, and Mexican ala carte dinner. The Italian restaurant serves ala carte dinner in the evening, this restaurant does have a dress code with men wearing long pants in the evening. The third restaurant is called the steak, which is a restaurant outside and it serves steak, chicken, and fish with a small Buffet including all your sides for your dinner and a salad bar in the evening. The fourth restaurant and also my personal favorite restaurant, is called the Oriental. The Oriental serves Thai type dishes including a sushi bar. The ice cream is my favorite. I ate a ton of ice cream....at breakfast...lunch.....and dinner! Chocolate and coffee are my favorites!!!! The management and all the staff at the Sun Palace are excellent. If you want something special just ask and they will do whatever they can to make it happen for you within reason. I want a special shout-out to Mario and Leslie who we have known for the last eight years consider them our friends. Another shout out to Cruz.... We've also known him for 8 years and consider him a friend, this year we didn't get to see him as much as we'd like because he is looks like he was promoted to a manager (well deserved) so congratulations to him. Also I wanted to say a special thanks to Martin Front Desk Manager for everything he's done over all the years to make our vacation so special, h we consider Martin a special friend as well. And this also includes senior Winkler who has always gone above and beyond for us and we will never forget him, we also consider him our friend. Also I wanted to say thank you to the Lifeguard at the beach that always makes me grasshoppers out of Palm leaves I can't think of his name I apologize for that. Also I want to apologize that I can't personally think of everybody elses name at this time, but thank you to the entire staff at the Sun Palace. We consider you all our extended family!One more thought... When booking a room at the Sun Palace, book the best room you can afford at the time you book...instead of trying to upgrade your room when you arrive... because depending on the hotel capacity...you may not be able to book a higher room category after you arrive. Also one very important point I want to make is that the Sun Palace is a couples-only resort which means that it's very quiet, it is not a party like atmosphere, it's very relaxing, and just a great place to unwind and enjoy yourself. If you are a couple by yourself or with a large group who likes a lot of night life within the resort...this hotel may not be for you. For my husband and myself...it is perfect. We have already started to make travel arrangements to the Sun Palace for our 9th trip there in 2018. I hope this review helps Anyone who reads it. We can't wait until next year!

Winston Salem, North Carolina
2017-09-06
 Honeymoon
It's difficult to recall the entire trip...we stayed drunk most of the time. Just kidding...kind of. It was a great stay. The entire staff was very attentive and engaging. We never left the resort. It was very relaxing. The food was all excellent. I'd probably skip the Italian place and do the steak twice if I had it to do over. My only complaint was the temperature of the hot tub. It was cold...like not working cold. We would definitely go back.

USA
2017-09-05
 Wonderful from beginning to end.
Greeted with a cold towel, flower and welcome drink. Their standard rooms are beautiful. The beach and water is clean and clear. Great location. The shows were great as well. A few stand outs with service were: Nancy Salazar to help with tours and such. Gerta in the spa. Ernesto at the Steak restaurant. Efrain at the Italian restaurant. Rolando at breakfast. Out of all the Palace Elite hotels in Cancun my husband and I like this one the best. It is adult only, comfortable, not as busy and there are fun activities if you choose to participate. We brought snorkel gear and walked 15mins down the beach to Club Med and snorkeled by the reef which was great. We also had the awesome experience off helping release turtles during this season.

Cardiff, United Kingdom
2017-09-04
 Lovely quiet hotel
We spent a week in the sun palace as the first part of our honeymoon. It is a smaller resort at the beginning of the hotel zone. The hotel is impeccably clean and the staff are very pleasant and friendly, they work extremely hard, I could not commend them enough. Our room, which was a junior suite, was beautiful. We opted for the concierge level up grade and although it wasn't extremely expensive I'm not sure it really made a difference to the stay. The food in the hotel is fabulous the breakfast is something else, but there really isn't enough choice. Menus are limited no matter where you eat and I can imagine you would become bored with the food if you were to stay longer, I also did not like that the Thai restaurant was moved to the snack bar beside the pool, with people often still swimming and sun beds pretty near. We were advised to speak to the honeymoon director in the lobby when we arrived who then asked us in an accusatory manner if we had physical evidence of our wedding before arranging our honeymoon meal and other "perks" of being in the sun palace while on Honeymoon there, we really did not appreciate this!The biggest thing with the sun palace is how quiet it is, there is no real atmosphere, by night especially, now I understand that this may be exactly what the managers want for its resort but I would not return for this reason it was just too quiet and it was also too small a resort, in saying this we really did enjoy the sun palace it is a lovely hotel and its staff are second to none.

Manchester, United Kingdom
2017-09-04
 Wonderful honeymoon
This was my 3rd trip to a palace hotel and my husbands 1st. I can say it did not disappoint. Wonderful service from everyone fantastic food beautiful rooms and lots of attention to detail. I'd recommend the sun palace to anyone absolutely loved it.More

User
2017-09-03
 Nice hotel
The hotel is very nice, the personnel is very friendly. The number of restaurants is limited. If you stay longer than a week, it will become repetitive. The entertainment shows are only about an hour and not every day. However, there is a lobby bar open for dancing every evening.

uk
2017-09-03
 Excellent stay
We intended to join the second week of our friends’ holiday who had originally booked and turned up at the the Beach Palace at the end of July 2017. Sadly, when they turned up at the Beach Palace the room they were offered was sub standard and there was no other suitable accommodation at this hotel, which meant that they had to move to another hotel within the group. They moved to the Sun Palace, we have both stayed previously on a number occasions at the Moon Place but were eager to try other accommodation within the group. There had also been a warning re building work being carried out next to the Beach Palace Both holidays were booked through the Thompsons / Tui group UK. They were not very good at sorting our move from the Beach Place to the Sun Palace, in fact I would they they were useless and my only option from them was to cancel the holiday or travel and stay in the Beach Palace away from our friends. Thankfully from the UK, we managed to sort via the Palace group a hotel transfer and eventually arrived and stayed at the Sun Palace for a week with our friends.This is a small quiet hotel situated on the beautiful beach, without the numerous restaurant normally associated with a AI hotel. It was mainly couples or a small group like us. The restaurants at this hotel are great, the quality of the food is very high and the staff I think make this hotel. They were friendly and approachable and remember your names.The rooms were large and well maintained, everything worked and the fridge was regularly restocked - we stayed on the concierge level so had our own section on the beach. We had a sea view from our room which was great to sit out on in the morning and evening.We didn’t have any issues whilst we were staying and I would like to say thank you to the reception staff of the Sun Palace hotel for sorting our transfer from the other hotel to this one and securing a room near to our friends. Overall a great relaxing stay – the turtles coming up onto the beach to lay their eggs was an unforgettable experience and we would definitely stay here again.

Hotel style

Romantic
Top resorts
Luxury
On the Beach
Spa
Room types

Suites
Non-Smoking Rooms
Outdoor

Terrace
Grounds
Pool and Spa

Outdoor Pool (seasonal)
Outdoor Pool
Activities

Water Park (additional charge)
Evening Entertainment
Kids' Club
Entertainment Staff
Bicycle Rental (additional charge)
Darts
Ping-Pong
Pool Table (additional charge)
Playground
Game Room
Tennis Court
Food & Drink

Kid-Friendly Buffet
Special Diet Meals (upon request)
Snack Bar
Buffet-Style Restaurant
Bar

Free Internet
Free Parking
Entertainment

Kids' Outdoor Play Equipment
General

Convenience Store (on site)
Air Conditioning
Shops (on site)
Safe
Elevator
Family Rooms
Non-Smoking Rooms
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