Sunset Marina & Yacht Club - All Inclusive , Cancun

Address: Blvd. Kukulkan Km. 5.8, Zona Hotelena, Cancun 77500, Mexico

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Hotel name: Sunset Marina & Yacht Club - All Inclusive
Hotel stars:
Hotel rooms: 177
Adults only: No
All inclusive: Yes
Restaurants 5
Internet Free! WiFi is available in all areas and is free of charge.
Parking Free! Free private parking is available on site (reservation is not needed).
Pets allowed No
Checkin: From 3:00 PM
Checkout: Until 11:00 AM

Sunset Marina & Yacht Club - All Inclusive
RATING

8.2
8.2 / 10
booking.com
4 / 5
tripadvisor

WONDERFUL




We Love Sunset Marina & Yacht Club - All Inclusive

One of our top picks in Cancún.

This property is 3 minutes walk from the beach. Set in the Cancún’s Hotel Zone and 1.9 miles from the Caracol Shopping Centre, the Sunset Marina &Yacht Club features Mediterranean-style architecture, a sun terrace, swimming pool and spa treatments.

This all-inclusive complex offers suites with air conditioning, safety box, flat-screen cable TV and coffee maker. The bathrooms are private and come with a shower and hairdryer.

Guests will enjoy La Pérgola restaurant serving Italian cuisine; La Vela and the Marina Grill offering international dishes, Il Forno featuring Italian-style pizzas and a pool bar.

Sunset Marina Resort &Yacht Club is located in front of Nichupte Lagoon and 8.1 miles from the Chaac Mool Supermarket. The Cancún International Airport is a 30-minute drive away.

This hotel offers free ground and water transportation in specific hours to his sister hotel, The Sunset Royal, where the Sunset Marina Resort & Yatch Club guests, can use this beach front hotel facilities.




Sunset Marina & Yacht Club - All Inclusive
RESTAURANTS (5)

1
La Pergola
Food: International
Open for: Breakfast, Lunch, Dinner
2
El Teatro
Food: International
Open for: Dinner
3
Pool bar
Food: International
Open for: Lunch
4
Il Forno
Food: Italian
Open for: Lunch
5
La Vela
Food: International
Open for: Dinner




Sunset Marina & Yacht Club - All Inclusive
MAP



Sunset Marina & Yacht Club - All Inclusive
, Cancun Map
Sunset Marina & Yacht Club - All Inclusive , Cancun address:
Blvd. Kukulkan Km. 5.8, Zona Hotelena, Cancun 77500, Mexico

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Reviews:


Excellent:
54%
Very good:
28%
Average:
9%
Poor:
4%
Terrible:
5%



User
2017-10-10
 Vacation
Very satisfied with the service at the hotel. Had a good experience with one of the waiters in the buffet. Liked the format of the hotel as it was different than the large box style hotel. Liked the variety of activities available.

Ireland
2017-10-07
 Not too bad, but not exceptional either
Myself and my husband were supposed to go to Cuba, but this was sadly cancelled due to the hurricane so on the Tuesday we booked Sunset Marina and on Wednesday we arrived for 2 weeks.*First impressions*Well sadly first impressions were average. We had been travelling for approx 15 hours and had to wait 50 minutes for our room to be ready. We were also jumped on by the concierge who kindly told us about the hotel etc but also tried to talk us into attending a 2hr meeting for a discount website or something. I think it is poor doing this to people when they've just arrived and are tired. *Room*The rooms are unusual. We went up a flight of stairs where we opened the door to a little kitchen, wardrobe and the bathroom. We then went down a flight of stairs to our bed. Sadly our bedsheets were covered in stains, but we were so exhausted from travelling we turned a blind eye and hoped the cleaner would show us the courtesy of changing them the next day (no such luck!). The room has plenty of space, but if there were 4 people it might be a little cramped. We had a balcony looking out to the lagoon which was nice, it was also quiet on this side of the hotel, as the other side looks onto a busy road. If you're all inclusive you have a fridge with soft drinks and water. Most frustrating was that we had to phone most days to have this refilled, and they didn't exactly fill the fridge. They gave us 2 bottles of water, 1 can of coke, fanta and diet coke. Then 2 cans of beer. There is also a coffee machine in the room, but no kettle to make tea...We availed of room service once which was ok. *Food*The food was distinctly average in this hotel. It was often lukewarm (probably because they keep stacking the food up in the middle of the dish above the sauce - stop doing this), and I often struggled to put together a complete dinner. Breakfast and lunch was always lovely though, and the omelets were good in the morning. I also noticed one morning a hotplate for tacos. What a shame to not do this for dinner though! Also, they do an extra large fish buffet on Sundays. I particularly enjoyed this. I had cod one Sunday and Paella another. We went into the a la carte restaurant a couple of nights but again this was distinctly average and if I was paying for that dinner I would have sent it back. I had chicken pasta, fish pasta, lasagne in this restaurant. My husband had the salmon. The chicken, fish and salmon all tasted like they had been fried on the same hotplate/grill and therefore all had the same bad taste. In addition, you can't order sides for your main. Bizarrely, my husband and I had to have salmon and lasagne on their own. Most restaurants would have a side menu of salads, potatoes etc, but nothing. The waiter told us to order a pasta. Again, nothing went together. I had Pizza and Calzone in the little place behind the stage. This was nice but they are only personal sized pizzas so order more than one if you want to share. I spotted a menu lying beside the pool one day for a snack bar. This included burgers, hotdogs, chips etc. They don't really advertise this as I suspect they don't want to do the additional cooking. *The pool*The pool is good, not too cold, not too warm. I think there is a lot of chlorine in the water, which I was surprised at as I often saw a man checking the chemicals in the water. We went in low season so there were enough sunbeds for everyone, but in high season I would say it's a struggle because there aren't really that many. There is a pool bar which you can swim up to which is nice. However, I think there should be a cocktail menu or poster on the wall of what you can choose from. In addition, we were never served drinks at our sunbed, which would have just been a nice extra. Perhaps every hour offering a cup of water would be nice. Finally, my major complaint about the pool area was the volume of the music. I came away to relax for 2 weeks, and I felt like I was in a club every day. Music should be background noise, not foreground where you literally have to shout to hear each other. Please turn it down! Also please remember when doing the activities that others chose not to participate and this means they want to relax, not be overwhelmed by shouting and screaming over a mic. *Entertainment*The entertainment in the evenings is fab. You can see that the hotel has invested in paying professionals to come in and put on a show rather than using their own entertainment crowd. We thoroughally enjoyed the Michael Jackson show, and Mexican band. I just thought it was a shame that they were held in the lobby each night, even when the sky was clear and no sign of rain. The lobby bar is VERY cold so hard to sit in. In addition, it was a shame they performed so early as there was no atmosphere in the hotel once they finished. I suspect they were performing in Sunset Marina early, so they could go to another hotel after. Shame really. The entertainment throughout the day is quite repetitive. Volleyball, aqua aerobics, cooking, yoga, bingo. While this was all great in the first week, it would have been good to have something different in the second week. Perhaps they could work out a two week rotation of activities?*staff*The staff are the saving grace of this hotel. They work tirelessly and if you show basic manners they're happy to help you (too often I saw people not say thank you or even acknowledge they were there - RUDE). The staff are so polite and say hello to everyone who passes them. Big shout out to Artemio (lobby bar) and Raul (morning and lunch waiter) and Gabriele (pool bar) for their hard work. I think while I was there they worked 2 weeks solid. I found it a little irritating seeing all the timeshare staff in the lobby in the mornings. I think they should be in a side office somewhere because as I walked through in my swimwear, I felt uncomfortable with all these people in suits. It just doesnt give a nice relaxed atmosphere. It felt like they were vultures waiting to pounce. *sister hotels*We often visited Sunset Royal so we could go to the beach. It's beautiful there. The nice thing was at this hotel they have a pool service so I didn't have to move. I also spotted at this hotel there was a freezer with icepops/creams that their guests could take and also a buffet with snacks available throughout the day. These are probably the things missing from Sunset Marina. In addition, my husband used the gym at Sunset Royal because there was none at Marina. Finally, we did not avail of the spa as it was $150 for two massages. There are no bargains to be had, everything is priced as you would expect to pay at home which feels a bit of a joke. *final thoughts*All in all this wasn't a bad holiday, but for the money I paid and the 4 star status I expected more. I probably wouldn't return here but perhaps would go to Sunset Royal as I much preferred it there. That being said I think the whole Sunset chain needs updating.

User
2017-10-01
 The people are great!
From reservation to pick up was a very good experiance. We were greeted outside of the terminal. It took us a few moment to figure out where the Premier transport rep was. We were told right exit. But in reality you need to just cross the street and they were right there. There is a sea of others trying to get your business. Walk past and look for the red shirt. We stayed at the Ocean Spa the first night. The staff was amazing! Full of information. The food was very good. The surroundings were very nice. The next day we went to the Sunset Marina Resort & Yacht Club. We had come for the Resort membership information. If you have been to a "time Share " debacle, this is not that type of deal. At the end of the day, we negotiate a great getaway destination for our family and friends to go with no restrictions. We can go at anytime. With as many people we want and as many rooms as we need. From a studio to a 2 room suite. Obviously there need to be rooms available. The point is no weeks, no points. We plan on going back soon with family, 8 to 12 and have a grand time. We saw three resorts. Most are ready for remodel. The royal is spectacular and getting ready for reno too. It was fantastic how it stood but you should see the renderings. Amazing what these two brothers did. Very quickly part of our decision was based on Ethos. I will let you go find out on your own. But is was unbelievable what they are doing. We want to be a part in supporting the effort.Last but not least A shout out to some special people we met. Because I don't mention all of them does not mean all of the staff wasn't great the were. To Amilio Kumui, thank you for stocking our mini bar in the room. Thank you to Raquel, Ivan, Tony & Ernesto in the activities center. Thank you to Angel & Hector who showed us amazing things on the yacht trip.I can't say enough about their hospitality and knowledge of the area. Christian, you did a great job showing us the the great resorts you had to offer. Thanks to the rest of the staff! we plan on seeing you all again in the Spring.

User
2017-09-30
 Lovely hotel
Lovely hotel with attentive and helpful staff. The room was great had our own hot tub and a big tv (only a few English programs) Nice pool area with loads of free activities to do, the entertainment staff Raquel and Tony we're very fun and rembemered mine and my friends name all week with was a nice touch.There was only a few cons: sometimes it took us a while to get drinks we had ordered st the bar and at meal times. We had to call everyday for our fridge to be filled up wich wasn't too much of a hassle.Overall good place Top tip: at the hotel they offer free day trips and other activities if you sit through there presentation about becoming a member of there website, boring 2 hours and you have to be strong at the end that you don't want to buy there product but worth it for a free trip if your short on cash

Dearborn, Michigan
2017-09-27
 Marina Resort did not take responsibility for my injury while at resort
Upon arriving at the resort went to the room, husband went to get our other bags in the car because they did not have a cart for the luggage and upon his return he rang the door bell because his hands were full and as I walked to the door to open it their was water on the floor and I slipped and fell and hit my head on the door and hit my knee and my wrist and fractured my ankle. The hotel staff came and assisted but did not want to take responsibility for the water on the floor the house keeping manager felt the floor and she stated that it was wet and my husband made her aware that he could see water on the base board of the wall. But all they told us was we can go to the red cross and get checked out they did not offer to have someone take us or accompany us to the red cross we had to ask several people were it was located. Once a the red cross they charged 900 pesos to take xrays and then they sent us to a foot specialist who charged us 2000 pesos for a splint for her ankle. But the hotel did not pay for any of the doctor expenses. We had to change our flights to return back to Michigan to be checked out by a US doctor. So I will be contacting a lawyer to make them responsible for their negligence.


User
2017-09-26
 Great Stay
Right from the time we set foot in the resort we were met with very welcoming arms and faces. Thanks to Ramon our room met and exceeded our expectations. The room was very nice and the view from the patio with soaker tub was that you would expect to see from a tropical location. All the staff were willing to go out of their way to help if you needed anything. the entertainment staff made our time on the pool deck very enjoyable, thanks to Raquel, Tony, Angelo, and Ivan, and not to forget Gabriel at the pool bar for being such great hosts. Thanks guys!!

User
2017-09-23
 FAMILY VACS
Excellent trip. We had a great time. All the areas at the hotel were very clean, the gardens were well kept and the staff is kind a resectful in general. We also liked the food and the display at the buffet.

User
2017-09-23
 Great surprise trip
We had to book this trip after our honeymoon flights to another country were cancelled because of the weather. We went in not knowing what to expect but were so pleased with the resort, the service, the food, and the access to a beautiful beach at the sister hotel. We had a wonderful honeymoon and would recommend the all inclusive package.

User
2017-09-23
 Wonderful hotel
Great hotel and staff. All very nice and helpful at all times. Beautiful rooms and pool area. Would definitely recommend to all friends and family members. And we will absolutely be returning with our kids next year!

User
2017-09-21
 Excellent service
Javier Mesero our waiter at the buffet area was the best. Made us smile and feel very welcome. I would come back and visit the resort just to see Javier. Thank you Javier!!RondaThe food was very good. The fact that we had beach access to the sister resorts was nice.

User
2017-09-20
 Best vacation!!!
Excellent service all around especially concierge Adrian Valdez, bartender Juan Gabriel Carrion and reception manager, Ramon. Excellent food, drinks, atmosphere and entertainment. Would certainly return again and recommend the resort to anyone looking for an all inclusive.

Cancun, Mexico
2017-09-19
 Dental work in paradise
I had major dental work done in Cancun. Sunset has the best soups, room service and healthy juices for recovery. Loved the employees. Ones who went out of their way: Emilio, Raphael Surrifino and the security guy

Orem, Utah
2017-09-19
 Two Awesome Days
We had to rearrange our trip due to hurricane Irma and found this last minute. (Booked on Thursday, checked in Friday) Very nice room and service was awesome. Included activities at three other resorts but we only had time to go to one. The boat to the second hotel was lots of fun. Buffets were well stocked with yummy food. the different nights had different cuisines. Mexican show Friday evening was super. Not sure how they danced so well for so long. Pools were refreshing. Only a little bummed that the kayaks weren't available on Saturday, but the ride to the other hotel made up for it. AC didnt work well the first night so a little muggy and warm but they had it fixed quickly.Our room was actually three floors. To enter we went up a flight of stairs and entered the kitchen and bathroom area, down some stairs to the couch area and down another flight of stairs to the bedroom. Balcony had a jetted tub, I thought it was a little weird to have the tub outside but it was actually very private. Shower upstairs was large and spaciousThanks Raquel, Ivan, Tony and Angelo

Minneapolis, Minnesota
2017-09-18
 We Love Sunset Marina Resort (Sunset Lagoon)
We have been going to this resort for years on our anniversary week in September. We love the comfortable quaintness of this resort. All the amenities are great with one exception which is the bathroom towels which need to upgraded to softer and whiter.This is easily overlooked when it comes to staff and other amenities.There is no way this resort could improve on staff. They are very attentive and so nice. Upon arrival Fabian greeted us to help with our luggage and escort to our room. He remembers us from previous years. Juan our concierge ensured we were comfortable and had the tours and dinners we wished. We love the resturant staff, especially Zacharius, Henry, Tito and Rudy. The food was excellent as always. Bartender Gabriel is the great as he made the wife her special drink and remembered it throughout the week! Needless to say we were near the pool bar quite a bit. Pool is very clean. Housecleaning staff came daily even if not needed, so room was kept very clean. The spa is undergoing change but Veronica still made my visit relaxing.The resort is great but the best thing about this resort is the staff. Their attentiveness and the fact they remember our names makes the place feel like coming home to family and friends. Thank you our friends!!

Ocoee, Florida
2017-09-14
 Good place for the price
Picked this hotel for the price and reviews. We arrived at a busy time and was unable to get an early check-in. We were checked in and was able to leave our luggage with reception and was able to access the resort. We were upgraded to a nice 2 storey suite and was very happy with our room. The place is starting to show its age but the people in the resort makes up for it. If you are looking for an affordable all inclusive place then I could recommend this place.

Goiania, GO
2017-09-13
 Great place!
Excellent facilities, wonderful reception and worthy of a Resort. I loved the recreation area, the people involved with recreation are simply fantastic. I highly recommend the Sunset Marina Hotel. Congratulations to Raquel, Tony, Ivan, Indrii and Henrique (bartender) e Octavio (bartender) for yours services and dedication.

London
2017-09-13
 a terrible experience on our honeymoon
we arrived at the airport and thee was no one to pick us up we had emailed sierra about our trip and he did nothing to confirm it after speaking t him on the phone ,when we arrived we were charged $85 per night instead of the $75quoted and as we arrived at 10pm we were charged a extra day as well and no access to the facilities we were charged for nd we left a day earlier and they said they would give us a credit for the day and we asked every day for the last 4 day s and did nt get a reply when we were leaving ,the manager said he would sort it out and we never heard a thing from them , i sent numerous e mails to xsierra and have still not got a reply ,i suggest if anyone is thinking of going rather go to the sunset royal and what ever you do do not get hoed into the timeshare presentation as we wasted a day on it

Los Angeles, California
2017-09-12
 Just ok
Stay at this hotel for 5 nights!! the place is just ok!! the employees are the best thing this hotel got going!! The food at the buffet is terrible and at the restaurant is no better! out 5 night we end up eating outside the hotel 3 times no point buying all inclusive if you end up eating outside because food is terrible! breakfast was ok!! the hotel is on the side of the lagoon can really swim in the lagoon it has crocodiles!! rooms are big and comfy but dated! pretty death at night very cheese entertainment! the hotel would be ok but not for Cancun!! next time I will stay on hotel on the beach!!

User
2017-09-12
 Vacations on Cancun
very good, service excellent, very clean, very friendly people, and the value good, location excellent close to restaurants and amenities but I like the time spend on the swimming pool, the bingo and the music of the bj good folk

User
2017-09-11
 Anniversary
We enjoyed a wonderful week - it flew by much too fast and we left wishing we could stay a few more days. The resort is well kept and the people friendly. We especially want to thank Veronica at the concierge for going out of her way to make things special. Also Henri and Miguel in the restaurant thanks for making each evening a joy to dine in the restaurant. Chef Daniel took a few moments to also come out to meet us one evening. Anyone visiting this resort should take the time to get to know the people who work here. They take pride in what they do and want their guests to enjoy their stay. We look forward to coming back - hopefully soon

White Plains, New York
2017-09-11
 Family Getaway
The Sunset Marina is a great place for kids. The pool is fantastic, better than the Sunset Royal. And the hotel has a Mediterranean feel when walking to the rooms. I also loved the fact that this resort was all-inclusive optional with rooms equipped with kitchenettes. We got to make some quick meals which helped with the kids. There is a local supermarket only 5 minutes from the hotel by bus or cab. Another nice feature is that you can go to all of the Sunset hotels (four in total) in Cancun free of charge. You can actually go to the Sunset Royal by boat from the Marina!! So neat! We went to the Sunset Royal mostly for the ocean side beach which was beautiful! But the best part of all was that the people at the hotel were extremely helpful and very pleasant. And lastly, we felt very safe. Two weeks before our trip, the US state department issued a travel advisory for Cancun. But, the hotel was very good in telling us what was safe. We will definitely consider going back to this resort.

User
2017-09-10
 couples get away
The Activities that they have going on Daily are Great... Elda's Yoga class is Excellent she starts class with aromatherapy and ends it with more aromatherapy and a nice Massage to boot. I did all of her classes that I could. You should join her class too. it is outside by the beach under a tree with a nice breeze and beautiful surrounding. the Mats are provided and it is not in the sand. Yeah.. Love it and her she is so sweet......Also, Tony did Great with daily activities, Ricardo, Raquel, Indgrid, Tina, Goncalo, Rudy, Sergid, were all Great, and Crisal was the best singer. We will be Back for sure.. All the Staff was Great and friendly .

Agana, Mariana Islands
2017-09-10
 Cancun Vacation
We enjoyed our stay at the Sunset Marina. Thank you to the staff and management. Upon arrival before noon, we were greeted by the friendly staff and offered complimentary drinks and appetizers while we waited for our rooms. The resort is located away from the cacaphony caused by nightclubs, solicitors, and taxi cabs. Providing beautiful views of the lagoon, we found serenity and relaxation during our stay. We liked that the all-inclusive service was optional. The resort provides daily actvities such as yoga, pool exercises, nighly entertainment shows. Special kudos to Angelo for his daily smiles and hospitality. The service by the restaurant staff was impeccable. The food was delicious.Recommendations: Keep the pool and jacuzzi open until 9:00 pm instead of 8:00 pm; sell a variety of snacks and other food items in the minimart and keep the minimart open until 9 or 10 pm for those who arrive late from excursions (there are no minimarts available within one minute walking distance); for those who did not purchase the all-inclusive, we recommend the resort to offer reasonably-priced a la carte items at the restaurants instead of limiting only to buffet or fine dining. Since it was very hot and humid in Cancun, we wished there were a coffee stand and ice cream parlor on the resort.We liked our two bedroom suites. The master bedroom is upstairs and provided privacy. The beds were comfortable. We liked that the suite has 3 bathrooms. Unfortunately, our rooms had views of the noisy street instead of the lagoon and sunset. The rooms need to be remodeled. The furniture date back to the 90s. The cushions on the sofa and chairs are stained. Some of our towels were shredding and stained. The jet streamed tubs in the rooms are old, filthy and moldy - They just took up unnecessary space. The small kitchenette needs more counter space. The small refrigerator in our room was falling apart.

User
2017-09-09
 Excellent Customer Service!
We paid for the all inclusive package. We stayed in a room on the third floor with a beautiful lagoon view! We had two bedrooms and two bathrooms. Our room was beautiful and very roomy. The housekeeping staff was very sweet and always folded towels into something adorable, like our maid, Irma, folded a swan towel that she left on the bed with rose petals! The staff was incredibly nice and offered amazing customer service! The food was only okay though, it was not bad, but it was not the best. In the La Vela restaurant, on our first night, they had a Mediterranean menu, and the food was actually pretty good, but on our last night, they had an asian menu, and from the perspective of an Asian family, the food sucked! The sushi was wrapped with way too much rice, and barely any fish. The servers didn't bring out wasabi with the sushi, and when asked, they didn't even know what wasabi was! The chicken was not seasoned properly, but the fried rice was decent. In the La Pergola restaurant, the food was good, but the options were very limited, the buffet is very small. I did not like that there were not many fruits laid out. And for drinks, I was hoping they would have more fruit smoothies, frozen yogurt, and ice cream, but the pool bar, and the bar in La Pergola did not make smoothies, only La Vela would serve smoothies. We also loved the water taxi rides included in our all-inclusive package. We could take either the water taxi or the guest shuttle to go to Sunset Royal, which is next to the beach side (bathing beach), as opposed to Sunset Marina, which is next to the Lagoon Side (no swimming).

User
2017-09-08
 Average
The first day we arrived, the pool bar was not open, the pizza place was not open and it was only 4pm. After the first day we started seeing more people, but due to the first day being a dud, we booked excursions the rest of the trip. The excursions we were sold, we were told it was only a 45 min drive..that was a lie.. it was about 2.5hrs there and then back, we were gone 13 hours that day! The rooms are amazing, with a bedroom, and a mother bed in the living room area, and a little kitchenette.

User
2017-09-08
 Pleasant staff. Affordable price.
My family stayed there Sept 2-7, 2017. In fact, we checked out from the hotel and arrived back home yesterday. It was out first time in Cancun. I have a lot of things to say about our Cancun experience but I will rather focus about Sunset Marina. We booked for a studio room but, I think, it was upgraded to a studio room with jacuzzy free of charge. The room was very very spacious when compared to a typical US hotel studio room. It has two queen size bed, with large sofa bed, a round table with 4 chairs, and a beach bed. It also has a kitchenette with utensils, microwave, stove where you can cook. The mini-ref was replenished with beers, water and sodas daily. But who wants to cook when we enjoyed the buffet food served for breakfast, lunch, and dinner. Who also wants to cook when you can request food to be delivered in your room.Every mealtime, we were greeted with pleasant staff. They speak good English. Some of them speak some Tagalog phrases. Let me especially mention the wonderful staff. Javier, who usually works in the evening, was very accommodating. When he noticed that our daughter is not getting anything from the buffet table, he said that we can always special order food. He said that we can also order food that we like best. He always delivered. I want to mention, Gonzalo. Since he got my name the first time, he did not forget it. Every time he saw me in the restaurant, he never failed to say my name in his unique Mexican accent. Even if he was not assigned in our table, he always passed by just to say, "Como esta, Rrroossel." I noticed that Mexicans loved to roll any "Rs". Francisco was always funny. He made our dining experience pleasant. He was always ready to serve. I was able to speak with the chef, I forgot to take note of his name and complimented him for the delicious variety of bread, salads, soup, main dishes, and desserts. He, in fact, cooked me my delicious dish, the sea bass with garlic. By the way, the chef told me they only served 3 kinds of fishes -- sea bass, red snapper, and grouper. That's why I always loved their fish entry.The first floor rooms facing the Nichupte lagoon have easy access to the hammocks, the palapas, the pathway & of course, the sunset over huge body water.I think, this review is getting too long. Some of them were already mentioned in other posst. Overall, our stay was wonderful.

Melbourne, Australia
2017-09-06
 Lovely hotel and great service
We decided to spend our last night in Mexico by treating ourselves to some luxury at the Sunset Marina Resort & Yacht Club after a basic tour of the country and it did not disappoint. The staff were so lovely and helpful and the accommodation was great, not to mention the all inclusive food and beverages. We enjoyed every minute and would definitely considering visiting again.

San Antonio, Texas
2017-09-03
 Amazing food!!!
I visited cancun for the first time and I choose to stay in Sunset Resort, the Resort is small but very clean, people are very friendly . We had all inclusive so we enjoyed the amazing food from the restaurant, the chef Hugo cooked everyday amazing food, I really enjoyed everything, thank you chef Hugo. If you go and you have all-inclusive, be ready to come back with some extra pounds.The waiters Antonio, Zeferino, Filiberto and Zacarias made our stay very pleasurable, they treated us very well and before we finished our drinks, they were already serving another one . I enjoyed our trip to Cancun!!! THANK YOU ALL !!!

User
2017-09-01
 Cancun 2017
We recently stayed at Sunset marina resort and were very impressed! The staff are all so nice and friendly. Special shout out to Rafael & Javier our waiters, Raul & Josue the bartenders and Zenaida our housekeeper! The food was great, Our room was clean and spacious. The pool is nice and the resort is very kid/family friendly.

Cancun, Mexico
2017-09-01
 Overall Great Experience at the Sunset Marina
Resort in General: Positives: The room was very nice, personal, quiet and overall solid. The staff was extremely kind and considerate. Always tried to the best of their ability to resolve any issues in a timely fashion. The view from the balcony was fabulous with easy access from the room to the water front along with the lounge chairs and the set up was exceptional. The entertainment was diverse and fun. The pool was very relaxing and inviting. Things to Consider: The staff at times though very helpful did not always seem to be on the same page. Daily house keeping was not consistent in providing coffee etc. The TV offerings and the remote were terrible and the issues were never resolved. Need more variety in stations and movie selections. The variety of the restaurant and food quality was lacking. A big shout out to Zacarias the waiter at the buffet restaurant. He was amazing in every way. Very professional, extremely personal and was always going the extra mile to make sure we were taken care of at the highest level possible. Alan at the front desk was very kind and helpful. The RCI staff was nice and accommodating. One particular gentleman (the name I can’t remember) was very accommodating and went the extra mile in assisting us making arrangements due to the horrible issues in Houston with the Hurricane. A big shout out and thanks!

Trinidad
2017-08-31
 Family fun and relaxation
I travelled with my 75yr old mum, a 7 year old and a teenager. To sum it up Sunset Marina was the ideal place to be....the pool was wonderful, the food was fine..we varied our options by going to the sunset royal with very efficient shuttle service. I must say a very special ThAnk you to the front desk staff...very polite and always a pleasant smile to greet you. To everyone at the Marina restaurant ....you are aim to please. A SPECIAL thank you to Rafad!!!! Last but by no means least if you enjoy yoga you are in for a treat with Elda!!! If I were to give one area of improvement I would certainly suggest that the sales staff research the clients more before trying to sell up.

Calgary, Canada
2017-08-30
 Entertainment staff are lovely
Angelo, Ivan and Raquel are very fun and try to be entertaining even with very few people at the resort - they have it their best shot. Resort overall is clean and extremely friendly. If you don't want a place for kids.... choose a different place. Lots of single mums on their phones with load kids.

Los Angeles, California
2017-08-29
 Yearly trip
The resort is very nice. The staff wonderful. The entertainment was spectacular. It would have been nice to have someone at all times that spoke English. The all inclusive was not worth it. The food menu needs a change and the drinks were watered down.

San Diego, California
2017-08-28
 relax getaway
all personnel very kind, good entertainment, good food in the buffet, but pricey in the menu,concierge David R. very professional attentative. All the show every evening very entertaining, Front desk personnel very polite, love the location since is next to the bay,can relax in a hammock,

User
2017-08-28
 Best Entertainment Staff
My family enjoyed a relaxing vacation for a week in Cancun at Sunset Marina. We typically go on excursions outside of most of our other resorts for more interesting experiences, but that was not the case this time. The pool was beautiful, the activities and night shows were amazing, the staff were extremely polite and helpful. Angelo, Tony, Rachel and Ivan were amazing in coming up with activities and were always up for a quick game of volleyball. We formed an amazing friendship with everyone at the resort and were very unhappy when it was time to leave. We definitely look forward to returning to this resort!Chich Fam

User
2017-08-28
 August 2017
Sunset Marina's staff is wonderful. We did not have the all inclusive program... we ate late lunch and dinner at the buffet restaurant.. food was good.... staff at this restaurant was great....rooms were okay... need work on the bathrooms.. painting is needed in the bathrooms and toilet paper holders are needed... noise level was a bit high from our neighbors.....

Chicago, Illinois
2017-08-26
 Fun in the sun
We had a relaxing time at sunset Marina. Angelo, Rachel, Tony were very entertaining. Elda our yoga teacher was also fabulous. Our room was awesome and our concierge David was very helpful. Being able to ride the included transportation to the beach, Sunset Royal, was a nice option too. The shows that were also given every night in the lobby were awesome! Also had a very nice massage from Paula.

User
2017-08-26
 Great vacation to Cancun Sunset Marina hotel and staff.
Our room location was not as good as other times , but the service was excellent. They do need to improve in the food variations ,seems the same every day. The shows and activities are excellent. I want to thank Sergio Gonzalo, Tino, Miguel, Ruby ,Francisco & Angelel for their great service .

Brooklyn
2017-08-23
 Summer 2017
I was not totally pleased with the food as follows:overall presentationvarietyI also had problems with suite as there was leak and other problems. As an associate member I was not pleased to see these problems. I also have to state the lack of consideration in the assignment of a room being that I was with my family and needed easy access to all levels. Yet, i was assigned a room with limited access to elevator for carriage transport, etc.

Laredo
2017-08-21
 DATE HOTEL
Dated Hotel, very bad pillows, towels and sheets, shower heads doesn't work properly, one of the 3 ac units wasn't working properly, service was very good and friendly, some drink mixes and desserts do not taste good

User
2017-08-20
 Girls trips to Cancun
Wonderful vacation to Cancun thanks to Sunset Marina hotel and staff. Excellent facilities, we opted for all inclusive and enjoyed free use of kayaks which were super fun. Room was extremely comfortable, bright and spacious! Pool and bar was the perfect place to relax. Buffet and restaurant were delicious and really catered above and beyond for everyone in the group! But most of all the staff were amazing, extremely friendly and helpful. Thanks so much to Tino and Zacavias for their excellent service during our stay! Entertainment team were also so much fun, thanks to Alex, Kayla, Tony and Angelo for the bingo, aqua aerobics and of course for showing us the nightlife! We will definitely be back, a really great vacation!

User
2017-08-20
 One of the best holidays I have ever had!
All of the staff were friendly and welcoming. The resort was very clean (10/10) and had a relaxing ambiance. The morning restaurant staff Sergio and Francisco were attentive and chatty. They provided us with useful advice and information about the surrounding area outside the resort and activities to do. The rooms were fantastic and had a beautiful view. I will no doubt return again to this resort and would highly recommend it to anyone and everyone thinking of visiting Cancun

Los Angeles, California
2017-08-15
 Amazing Staff and Location/Access
I was so pleased to visit Cancun with the All Inclusive option. I was taken care of so well and will recommend anyone to go visit the Sunset marina and Royal. I was very satisfied with the service provided by Tino, Diego, Antonio, Jose, Francisco, Rudy, Isai, Sergio, Gonzalo at Sunset Marina and Miguel and David from Sunset Royal. Food was amazing everyday and at all locations (which we had access to with All inclusive option). All I can say is I can't wait to go back!!!-Renee and Jeremy

Gotha, Florida
2017-08-14
 Great place
My friend and I came here for my birthday trip. We were greeted by Isabel at front desk. We came in early in the morning and check in is not till 3pm. She gave us our hand band because we have the all inclusive package. Isabel was very nice and accomodating. She even gave us a beautiful room because it's my birthday. The place was amazing! Wish we could stay longer. The food is wonderful too. There's a lot of choices. So you'll never go hungry in this place. Ofcourse alcohol is over flowing. Will definitely come back hwre with my family next time. The staff at the restaurant are amazing. I think Antonio, Carlos and other guys were very accommodating. Thank you for making our trip a great one.

User
2017-08-14
 Sunset Marina
This place was amazing, the pool, the spa, the room I cannot describe it, you have to live it to understand it. But, definitely, the service given by the waiters was the best. Rafael was the best, we couldn't have a better service. Thank you for all the cafecitos and leches for the desserts. Thank you Rafa.

Navi Mumbai, India
2017-08-13
 Nice Place, But...
We booked this through RCI and added the All inclusive package for our 4 night stay. We were offered free departure transfer if we took their small 2 hr presentation for club membership. We agreed and that was the only problem. Resort is good, service was great and being vegetarians, the f&b staff took good care of us. Presentation was horrible where they put a lot of pressure on you and the manager was horrible at the end where he was outright rude to us when we showed no interest in getting the membership.

Edmonton, Canada
2017-08-13
 Polo Player 4 Hour trip
My wife and I were staying at the Hacienda Tres Rios for the past week and our concierge learned of our anniversary which is happen after we get home - bad planning on my partHowever between Carlos and Reyna Reze they managed to arrange a ride on a 42 foot power Yachet for 12 peopleWhen we arrived a few minutes past 9:00 we were lead directly to our waiting Captain Joel his fist mate Leonardo and the deck hand. We looked around for the others only to learn that this was a private 4 Hour trip. Great snorkel, great visit to ISLA murjes and great converstion with Captain Joel about all things boating. We had a great last day in Cancun - our own private Yachet and sun - sun and more sun

User
2017-08-13
 We like Sunset World
It's a nice place for vacations, everything can do it better. Agregar nuevos idiomas para la retroalimentación. Add new languages for the feedback. My father wanna do this review but he can't. i think his opinion is different from mine.

User
2017-08-11
 Mrs Renzi Elisa
Tony we miss you! Sunset marina resort is the place you wanna go to have the perfect holiday. Tony and Ranquel have made these days very funny , they are very straordinary people ! We dont miss the barman, Raul that is very nice with us too. The food in sunset marina are tipical and very good.ELISA `n ITALO

Winterville, North Carolina
2017-08-10
 Great Anniversary Trip @ Sunset Marina
The resort was very clean and quite, perfect for a get-away. It had a very relaxed atmosphere, the service was excellent. The studio room had a great kitchenette, they could use an upgrade on the quality of mattress, linens, and towels (they were average, bed was firm). Each night they came to our room and provided a turn down service and left mints on our pillows, very nice touch. The pool was excellent as you were able to watch the quality nightly entrainment provided by the resort, and the hot tub was in a perfect place as it was on the edge of the lagoon. During our trip we visited the spa and had an hour long couples massage. We had excellent service and would encourage everyone to visit the spa. Would recommend this resort for anyone wanting a Cancun getaway with a secluded feel.

Hotel style

Spa
Family
Room types

Kitchenette
Non-Smoking Rooms
Outdoor

Sun Deck
Grounds
Pool and Spa

Pool Towels
Outdoor Pool
Hot Tub/Jacuzzi

All Inclusive
Activities

Entertainment Staff
Bikes Available (free)
Snorkeling (additional charge)
Diving (additional charge)
Canoeing
Fishing (additional charge)
Food & Drink

Snack Bar
Bar
Restaurant (à la carte & buffet)

Free Internet
Free Parking
Front Desk Services

Concierge Service
ATM On Site
Baggage Storage
Tour Desk
Currency Exchange
24-Hour Front Desk
Entertainment

Babysitting/Child Services (additional charge)
Cleaning

Daily Housekeeping
Laundry (additional charge)
General

Airport Shuttle (additional charge)
Shuttle Service (additional charge)
Air Conditioning
Car Rental
Souvenir/Gift Shop
Safe
Family Rooms
Non-Smoking Rooms
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