The Royal Caribbean - An All Suites Resort , Cancun

Address: Kukulcan Boulevard Km 17.5, Hotel Zone, Cancun 77500, Mexico

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Hotel name: The Royal Caribbean - An All Suites Resort
Hotel stars:
Hotel rooms: 207
Adults only: No
All inclusive: No
Restaurants 1
Internet Free! WiFi is available in all areas and is free of charge.
Parking Free! Free public parking is available on site (reservation is not needed).
Pets allowed No
Checkin: From 4:00 PM
Checkout: Until 11:00 AM

The Royal Caribbean - An All Suites Resort
RATING

8.3
8.3 / 10
booking.com
4.5 / 5
tripadvisor

WONDERFUL




We Love The Royal Caribbean - An All Suites Resort

One of our top picks in Cancún.

This stylish resort has a private beach on the Caribbean coast and a marina on the Nichupté Lagoon. It offers outdoor pools and elegant rooms and suites with panoramic views.

The Royal Caribbean - An All Suites Resort offers free kayaks and sailing on the lagoon. There is an on-site tennis school and a watersports center offering PADI scuba diving courses.

Each air-conditioned room includes free Wi-Fi, flat-screen cable TV, a minibar and coffee maker, and suites also have a full kitchen. All include mahogany furniture and original artwork.

The Royal Caribbean - An All Suites Resort is in the Cancun Hotel Zone, 7.5 miles from Cancun Airport. A free shuttle connects the resort with sister resorts.

The Trade Winds restaurant serves international cuisine and has a take-out counter. There is also a café, a lobby bar, a gym and various on-site shops.




The Royal Caribbean - An All Suites Resort
RESTAURANTS (1)

1
Tradewinds
Food: Italian, International
Open for: No information available




The Royal Caribbean - An All Suites Resort
MAP



The Royal Caribbean - An All Suites Resort
, Cancun Map
The Royal Caribbean - An All Suites Resort , Cancun address:
Kukulcan Boulevard Km 17.5, Hotel Zone, Cancun 77500, Mexico

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Reviews:


Excellent:
55%
Very good:
29%
Average:
9%
Poor:
3%
Terrible:
4%



Houston
2017-10-12
 Good and Bad Royal Caribbean
The property is dated but extremely well maintained. Accommodations are also quite spacious! Some of the staff were very helpful and amenable, particularly Bernie, our concierge. The food was just okay, with the exception of shrimp feast and lobster night. They are closing the property next year anyway, I don't think you will miss anything. There is so much variety in Cancun.

Wake Forest, North Carolina
2017-10-10
 Fantastic stay!
I stayed at the Royal Caribbean after trading a week from my timeshare. The rooms are spacious and very clean, and the layout provides good space for everyone. Every room at this resort has ocean/beach views, along with a huge balcony to enjoy them from. The staff was very friendly and helpful, and the amenities onsite were very nice. The local bus stops right outside the resort and is only $1 US, making it easy and safe to get to other areas/shops/restaurants/excursions. There is a well-equipped market right on site with very reasonable prices and good, fresh selections. I can't wait to go back!

Chalco, Mexico
2017-10-10
 nice short stay
very comfortable bed, good internet service, good pressure in shower, pool area was nice and clean, nice view from the room, pina colada had a great savor, even better at the happy hour, had diner once, a la carte, prices are fine, abordable for the area and we really enjoy the pasta.kitchen in the room was well equiped, we had everything we needed making breakfast.

User
2017-10-07
 Lovely accommodation
Both the resort and accommodation were brilliant for our party of 6. Conveniently located with very easy access to the beach and easy access to other restaurants, shopping and trips out. We had a lovely stay in very clean and spacious accommodation and would highly recommend

User
2017-10-07
 Excellence at a great price.
The hotel, the rooms, the pools, the restaurants, the views from the rooms, ALL are two thumbs up. The entire hotel is very well maintained. The rooms are clean and living room and bedroom both have a spectacular view of the beach. The price is very reasonable.


User
2017-10-04
 Great Getaway
Our stay was lovely. We spent the first week at the Royal Sands. Once we got to the Royal Caribbean our trip improved drastically. Everyone was very friendly and helpful. Very clean. Great food. Mostly over 50 crowd which was a nice change from the week before.

User
2017-10-03
 Rodrigo is the best!
Rodrigo, manager at the Tradewinds. He literally CATERS to every guests need. Full of pleasantries and making sure our needs were met. I've seen him at the Cayo Largo too and his hospitality shines there also. He is a true asset to the Royal Resorts.More

User
2017-10-02
 clean and good
the village has good size, very good, near to the beach, clean towels, I can recomend it to my friends. Has good location, the stuff was very friendly. there is a minimarket where you can find what you need if you wants to make your pwn breakfast. the swimming pool was great, we enjoy the day we had there.

Edmonton, Alberta
2017-10-02
 Royal Caribbean Resort, Cancun, MX
This was a girls trip to Cancun, Mexico. The hotel was great. We stayed in a double ocean view suite and were given a beachfront room, which was fantastic. We were on the ground level so our balcony/patio looked right out onto the grounds before the beach. Only downside to our room was that we had a railing on our patio, so we couldn't just walk out to the grounds. The neighbouring one bedroom suites had large walk out patios though. It would have been nice just to have an open patio just to put a chair out on. The rooms are set up to connect to the one bedrooms to create large two bedroom suites. The room was a good size, and had a large closet for storage. The room had a partial kitchen (bar fridge, microwave, dishes for two, toaster and coffee maker). The beach was beautiful and there was plenty of beach chairs. Most times only 1/2 were being used. The pool are was on the 4th floor (beach level was considered the first floor, and the pool was just off the main building and front lobby), and was easy accessible by stairs, or multiple elevators. The pool area was large and the pool was broken up into three areas. A main pool, a swim up bar pool and a kids area. The pool was never busy, and there was always ample loungers available. It was never crowded or loud. Just off the pool area was a two restaurants, one being a sit down restaurant (the Tradewinds), the other serving pizza, burgers, rotisserie chicken, etc. We never did eat at the Tradewinds restaurant, but we did order pizza to our room, which was tasty and reasonably priced. In the main building there was also a sports bar and a coffee/ice cream counter. There was a gym onsite, which was always empty, but there is a few for using it ($7usd/day I believe). There was a large gift shop with reasonable pricing, and a market with a large variety of food, drink and alcohol options. There is also a car rental desk and a tour desk in the lobby. We booked two excursions through the tour desk, Tulum and Xel-Ha day tour and the Isla Mujeres day tour on the Dancer cruise. Both highly recommended!!At check in each guest is given a room key assigned to them, and all purchases can be charged to the room key, at the end of your stay you get an itemized bill, and can be paid cash or credit at the time if check out. This was really convenient for me and my friend. There was never confusion as to who owed for any charges. This feature can also be used at the sister Royal Resorts!As guests at the Royal Caribbean Resort we had access to use the facilities at the Royal Islader Resort (next door) and the Royal Sands Resort. There is a shuttle available between the hotels available daily. Across the road is the Captains Cove restaurant which comes highly recommended and has some great views of the lagoon. Next to it was the Royal Marina where water sports are available. Our reservation included 1hr of free sailing or kayaking each day in the lagoon which was great - the ocean was pretty rough the whole time we were there. Taxis are very readily available all day, and right on the Main Street is a bus stop to take you through the hotel zone. Fare is $12 mx pesos per person. There are plenty of shops and malls available just minutes away from the hotel. The Resort was very quiet. The guests were pretty much all couples and families. Definitely not a party resort! Great for a relaxing vacation! Our concierge kept trying to talk us into going to a timeshare presentation, promising only 90min of our time, but getting great discounts on our excursions during our stay. Discounts certainly were not enough for me to give up 90min + of one of my seven days, and dealing with pushy salespeople! We quickly learned how to avoid our concierge in the lobby area to avoid the hassle of him trying to talk us into attending. It would have been nice to be at an all inclusive resort, but for someone who isn't a big drinker or eater, my food and drink costs stayed lower than I had expected! We bought Bubba Mugs before traveling and mixed our own drinks for the pool/beach most days. I spent about $700cad in the week for two excursions, all food and drink and personal shopping/souvenirs. Overall, a great trip for my first visit to Cancun, and I would certainly stay at the resort again! (I don't have too many pics to post as most are still on my camera)

Akumal, Mexico
2017-10-01
 Ok Stay
This resort has so much to offer, great location, spacious property and large rooms, but it is in desperate need of a remodel. (Which apparently is schedule for next year, at which time it will be sold). We knew it was older but must admit it was quite disappointing.... the rooms were so old and dingy.... good thing most people vacationing in Cancun spend more time at the pool or beach than in the room, they were both very nice. It was nice to be able to visit the other resorts within the Royal family, they seemed in much better shape! We also walked a lot to restaurants in the area and always felt safe! We also used the local transit, which was so easy. One disappointing meal was definitely the Italian Buffet. Only thing offered was freshly prepared pasta (limited selection, but good) and pizza which was just okay. None of the normal items like lasagna, baked ziti, chicken parmesan etc. that you would expect... and the 3 desserts offered were not good. Staff was all good and the daily maid service was nice. If you're not real picky this resort might work for you.

User
2017-09-29
 Beautiful place!
Lovely place with lovely and caring people! Comfortable and clean, rooms with space more than enough. Quite but alive, the perfect balance!Thank you to Felix Castro, Camilo and Nelly for taking care about us, best customer service...ever! Special thanks to Eduardo, the yoga, zumba teacher but also voleyball player and entertainer! It was a very nice experience to share with all of you, guys! Thank you! :D

User
2017-09-28
 First Time Cancun Trip
It was good but they should offer all Inclusive. but the rooms and location was too good. we got the room with pool and ocean view and enjoyed a lot with family. My kid and other family members like Villa that we had and most exciting was that Kitchen in Villa with all needs.Thanks Again...

User
2017-09-25
 Always a wonderful time at the Royal Caribbean
I have been visiting this property every year for over 25 years. It's a wonderful place, fully contained with everything you need if you don't want to venture out. If you do, they even have an in-house travel agency that will help you see the sights and sounds of Cancun and the Mayan Riviera.

Claremont, California
2017-09-23
 Cancun Never Disappoints!
The two bedroom beachfront villa was wonderful. It was great to be able to walk just a few feet to the ocean and to the bar on the beach. The price was pretty good for the large 2 bedroom space. Staff are responsive and friendly. Only issue is that the décor is pretty dated, but it didn't detract from our vacation.

User
2017-09-21
 Enjoyed it and would return....
We enjoyed the 4 night trip we had there. We managed to escape the timeshare people and that made our trip as we did not want to spend a moment of it on that. However, this property is being sold in about a year, I think a timeshare owner told me. And they are buying out the timeshare owners. I hope it gets a facelift and opens right back up. Loved the meandering pool area - perfect. That area is much better than the Sands. However, we rode the free shuttle to the Sands and had a great lunch buffet there that was well worth the trip. We rode a public bus to the Black Coral shopping area for a couple of dollars each.

Canoga Park
2017-09-20
 The Royal Caribbean Resort visit with my family.
This was my third time visiting this resort but my first with my family. The staff is friendly the grounds are kept beautiful and the overall experience is great! They have a fun kids club for my 4 year old but nothing for my 2 year old even though we were able to stay in there with him and he was able to play and had fun. Pools are huge and fun. They have a few activities that keep you interactive with your visit there. Food is good too at their restaurants. My family and I had a great time!

User
2017-09-19
 Not the same as last year!
This vacation was to see my dentist and get some quiet time. To me quiet doesn't mean no tv for 3 out of 5 days! On the 4th day the elevator went out. I am recovering from knee replacement surgery and I was on the 5th floor! They said it would be ready around 11 so I waited. It's 6:30 now and they tell me they don't know when he is coming.On a positive note, everything was clean and all the employees were very polite. The pools are beautiful. Just seems as if management dropped the ballon on this situation with the elevator. Francisco was a wonderful taxi driver, he went beyond the all of duty.

Lone Tree
2017-09-17
 Vacation in the Riveria Maya
The Royal Caribbean is winding down to its final year as part of the Royal Resorts family. The Royal Resorts is a very high quality organization and group of properties. However due to the finite life remaining for the Royal Caribbean it is not reasonable to recommend the specific property.

London, United Kingdom
2017-09-17
 Fantastic Ocean view, great rooms, good service
5 days in August 2017 with the family and we loved it. Good location, great spacious rooms, great facilities and equipment, nice pools - one of them with a swim-up bar, amazing beach, friendly and helpful staff, great concierge and travel desk, complimentary shuttle to other Royal resorts, which you can use to visit the local shops and supermarket... all you can ask for a perfect beach resort getaway and were not looking to spend at the top-end.There is some pressure on getting you to attend the time-share presentations, but not as much as we were warned about. The reps were happy to let you be once you told them clearly that you were not interested. Definitely recommend!

oklahoma
2017-09-13
 Beautiful Place
My boyfriend and I went to Royal Caribbean September 2016. It was wonderful. the room we had was a huge 2 bedroom with a huge balcony that overlooked the ocean. we loved it. we only ventured out a few times to do dolphin excursion and to eat at a couple of places. We really stayed on property and ate there and enjoyed the pools, ocean and a couples massage on the beach. Would highly recommend this place to anyone thinking of going to Cancun!

Houston, Texas
2017-09-13
 Beautiful place, but service going downhill.
I love staying at my villa but cleaning services have gone downhill. The full villa was never cleaned and the balcony was neglected completely the whole week. Also, food quality have lessened drastically. My favorite item to order when down on the beach is the shrimp tacos. The sauce has changed and it gave me a stomach ache each time I ordered it.

San Diego, California
2017-09-12
 Fantastic time at Royal Caribbean and Cancun!
This may have been our best vacation ever. We loved the Royal Caribbean resort, the beach and the activities we planned through Thomas Moore. We did do the timeshare presentation, even though we swore we wouldn't, and it was the nicest and least pressured one we have been to. You are able to use the other resorts and their restaurant/bars and Hacienda Sisal was our favorite as we ate there twice! 2 days after we got home we really missed being there and watching the sun rise over the Caribbean sea.

Chino, California
2017-09-12
 wonderful resort
beautiful grounds and attentive staff make this a great resort. Daily happy hour at the swim up bar is always fun. Ocean view from every room. Turtles nest on this beach. A wonder to watch at night. Baby turtles released in the evenings.More

El Centro, California
2017-09-11
 Loved it! Awesome beach, best service!
My husband and I (in our mid 30's) stayed there for 8 nights for Labor Day Weekend. I found that the location of the resort was perfect, close to shopping center and downtown area. I found it very convenient. There was two sections of the resort, we stayed in the second section, which I believe to be the newest. Either way, both looked really nice and clean. I was actually expecting it to look a little run down as I had read a few bad comments, but we founded to be in excellent condition.The pool area was also very clean. The area where we stayed (2nd section) had two pools with bar service and beach view. The first section had one large pool that also faced the beach and bar service. There you can find the outdoor activity office that lets you borrow snorkeling gear, bikes and tennis stuff, all is free you just got to go rent them out. You can also take advantage of the other sister resorts equipment like kayaks and sailboats, I believe those were located at the Royal Cancun which is only about 5 min away. We paid the all inclusive and I think it was very much worth every penny. Room service was super quick, less than 30minutes. The food in the buffet area was very tasty and once again very clean. Staff was awesome! Very polite and courteous. Frig gets stocked every day...just as an FYI they can only stock 4 beers per day BUT if you call room service they will send you as much as you need. Learned this a little too late in our stay. The resort has a lot of activities during the day..make sure to ask. We missed a lot of fun stuff because we didn't ask. Excursions?? Do not buy them at the resort. You can save a lot of money if you just go straight to the location. The only way you will get a good deal at the resort that is if you attend the timeshare deals..to me is not worth your time. Most of the fun activities are towards Tulum and Playa Del Carmen, so plan to wake up early and drive. If you don't want to waste time driving I recommend you stay in Playa Del Carmen which is closer to most adventure parks. We rented a vehicle which is needed and highly recommended if you plan to travel towards Tulum or Playa del Carmen, otherwise you would be spending a lot of money and wasting time.Finally, do not rent near the Zona Hotelera Downtown, the resorts have a tiny beach and are very tight together....If you enjoy a beautiful, clean, spacious beach than this is the one for you. I will come back!! For sure!!!

New York
2017-09-11
 Relaxing family vacation
We were there with our 2yrs and 7 yrs old sons and my in laws. Overall, we had a positive experience with our stay as the resort met our family needs. Since we traveled with two kids, having a kitchen was important and it equipped all necessary items including dishwasher detergent. It was also convenient to have a supermarket on site. The pools were big enough for all of us to enjoy including our 2 years old. We also liked the laundry service where they do laundry for you at I believe, a reasonable rate. We stayed at a 2 bedroom suite and the rooms were spacious and 6 of us used the space comfortably. I especially liked having a big balcony with chairs to enjoy the view of the pool and the beach. The property is decently close to a bus stop and a couple of restaurants were in walking distance. It was also nice that we can use facilities of Royal Islander which is right next to The Royal Caribbean. The free shuttle to other Royal properties are also a plus. Yes, the buildings are old but it was nice enough to enjoy our vacation and we spent most of our time outside anyway. We will certainly go back to the resort for another family vacation. Some cons we experienced were: - As many noted, the buildings were dated. We experienced a leaking issue twice during our week stay. The repair service was quick to fix it but it wasn't a pleasant experience. - The beach - yes, there were a lot of seaweeds and the wave was high so it is not really for small kids. However, you will be fine if you want to just lay down on a lounging chair and read a book.

User
2017-09-10
 Royal Caribbean in need of a good update
The hotel was very outdated, since it is closing next year. Since the appearance of the hotel is very important to me, I wouldn't recommend this facility to anyone, until it has been renovated. However, it was very clean and the personnel was polite, friend and helpful. The food was ok, but somehow lacking.

Budaors, Hungary
2017-09-10
 Royal Caribbean in August 2017
We spent a really good 5 days at this hotel with family and friends. The rooms are clean and well-equipped. The food is fine, but do not experiment with new things...The pools are beautiful, the market has everything.The coctails are refreshing and tasty, the staff is kind. Really recommend this place.

Los Angeles, California
2017-09-09
 Beautiful fun time
My wife and 3 year old son went to this resort as part of our time share. It was a test drive for traveling with the boy, and we had not been to this resort. We have done Cancun many times, but never here, and this was the first time not at an all inclusive resort.The resort was in good shape and was beautiful, despite reading a review to the contrary. The pool is huge, and they even had a 2 ft deep kiddy pool for the boy. The pool furniture was in great shape, food service was good, and the staff were friendly. The beach was also beautiful, plenty of furniture, and lifeguards on duty. Not many people selling stuff on the beach either, which is always a plus.The restaurant had good food, but a bit pricey. Good news is the main strip is a short walk and there are plenty of other food options. You can also take the dollar bus to go other places.The resort has a store on site, with very reasonable prices on almost everything, except bottled water. We were able to buy food and thungs for the boy without getting gouged on the price.All in all, a great resort. I will plan another trip here in the future.

Baton Rouge, Louisiana
2017-09-08
 Great family resort - Great ocean view and beautiful setting
Great place to stay. The staff here is incredible and friendly. The resort and grounds are so clean and quiet, and easy access to other Royal Resorts and to town. Would not stay anyplace else. While you have the option to purchase an all-inclusive plan, it is great that you don't have to and have the units to cook and relax.The owners have been returning year after year to visit this resort, that is how good it isLuis Ulin at the Sports Desk and Sucmy Poot, maid service, deserve a special shout-out. Luis will help you with anything, is as kind as they come and really goes out of his way to ensure your experience at this resort is top notch.Sucmy, she enters your unit every day with a friendly greeting and a smile on her face. We found that as the week went along that we wanted to make sure we saw her each day just to feel her positive energy.

User
2017-09-08
 The Royal Treatment
This is one of the best places I've ever stayed. Located a mere 20 minutes from the international airport. Right when we walked in the door, we were greeted and aided with details about our stay and our activities. The concierge was so informative and helpful, I felt very much at ease after confirming everything with him. If you forgot something for your trip, not a problem. The mini mart and gift shop will likely have whatever you need at a cheap price. The food was delicious, everything was easily available, decently priced, and the rooms were so clean. I'd recommend this place to anyone and everyone traveling to Cancun. Actually, I already have.

User
2017-09-07
 A Great Trip with Royal Caribbean
We got a one room and a full kitchen for my fiancé and I and it was very spacious. The place was kept very clean. Each room is assigned a cleaner and if you get Estela she does a great job. We ate at the restaurant once and it was good food we really enjoyed the bar in the pool. The excursion people were very helpful when finding something for the both of us we did two activities ATV for me and speed boats for my Fiance. From the looks of it every room has an amazing view. Everyone that we have met here has been very friendly and helpful. We were on the 10th floor and we had a view of both the large pool and the ocean.

Saint Cloud
2017-09-04
 Love the Royal Caribbean!
Went back week 31 for the first time in over a decade. The resort is beautiful, meticulously maintained, and the staff is exceptional. It was so nice to share this place with my family and young kids. My son LOVED the Kids Club. We all had a wonderful time. Go visit before it is sold. You still have a year!

User
2017-09-03
 Excellent place for a family vacation!!!
The Royal Caribbean is the perfect spot for a family vacation. Practically every room has an ocean view which is amazing to behold. The pool is spacious and relaxing. There is a Kids Club with activities practically all day for the kiddos. Our boys ages 8 & 10 loved using the Kids Club. You also have access to the other properties (meaning restaurants, pool, beach, etc) via a free bus shuttle that runs on schedule. If you want a really calm beach experience I highly recommend you take the bus to the Royal Cancun. The staff is what separates one nice hotel from another and the staff at the Royal Caribbean are AMAZINGLY nice and helpful! We would stay here without hesitation in the future and actually plan on coming back in 6 months.

User
2017-09-03
 Our Royal Caribbean Stay
Overall experience was good, your currency exchange rate was good and the little supermarket was really convenient for people who don't want to dine out. And the maid service was excellent!The only thing we were not happy was, we checked in late at about 10 pm, the front desk was not that busy. For a long time, our luggage weren't delivered to our room, so we called luggage delivery line and front desk, nobody answered the phone. We kept calling for about 45 minutes, nobody seemed working, so we went down and picked up our own luggage. One the departure day, we wouldn't arrange your people pick up our luggage, if the same thing happened, we could have missed our flight.

Tallahassee
2017-09-03
 Check in Nightmare
At check in we were told the room above ours receiving "some maintenance" but in fact, it was under major reconstruction. They were using drills or jack hammers that were so loud we couldn't even talk over the noise. At first staff argued about moving us, but after we got irate, they gave us a different room. This will be our last (of four) trips to this resort.

Mckinney
2017-08-31
 You get what you pay for
We stayed one night. Ate dinner upon arrival. Meal was pretty descent; nothing special. Next morning, we had the breakfast buffet that was included with our room. Again, food was just okay. Not a large selection.

User
2017-08-30
 No room clean up on Sundays on this property
Overall the hotel is nice location wise. Food was ok but not impressed. Can not understand there was no room clean up on Sundays and we have to call forchange of towels.There was noise from upstairs making repairs day and night.More

Johnson City, Tennessee
2017-08-29
 Do Not Book Your Wedding Here
First, let me preface this by saying that had it not been for the disaster of letting Special Events plan our wedding and the unprofessionalism of the Royal Caribbean Resort managers, we would have nothing but kind things to say about our stay. However, when one drops a small fortune that they work hard for, only to be met with careless results, it’s not going to be good.We’ll begin with the good: All of the employees at the Royal Caribbean who work in direct-guest care are amazing. They all tried to be accommodating to their best abilities. Our concierge, Fredery, was patient as we asked him a million questions from where to go, where to eat, how to get there, who to contact, etc. He was fun and funny and made our stay great. The hard-working housekeepers are humble and diligent. Ours was named Anacleto and he kept out suite pristine. Although we tried our best not to make a mess, he was the real hero in sweeping out tons of sand that would make it back from the beach. ALL of the employees at the TradeWinds Restaurant were just SO kind. They would be there the second you ran out of coffee and would pull out a chair for you when you first got there. The grill cook especially was the sweetest (I forget her name but she works in the evenings, has glasses, and the kindest smile you will ever see). Our bellboys Menchor and Felix were quick and efficient and kept our luggage safe until it was time to bring it up. If our interactions had only been with them, I can’t stress how nicely our trip would have been. Seriously, my only complaints with the resort was that the gym is not included and you have to pay $8 (USD) a day to work out, and that if you need to do some laundry they charge you about $6 for a load. Not cool, but really a minor inconvenience unless you’re VERY set on working out during your vacation or run out of clothes.Now to the bad: To give a timeline of our stay, we arrive on August 19, were set for our wedding on the 21st, and were due to leave the 26th. When we got there on the 19th I expected a message or some form of communication from our “wedding planner”, Karina, whom I had been emailing with extensively for months in planning this event. There was none, and by the evening I started getting a little antsy so I decide to email her to ask when we are to meet. She emails back fairly quickly asking which suite we are staying in (which I would think they would have access to) and says she will drop by tomorrow at 3pm to drop off the flowers and review the details with me. That sounds great so I let her know as such. Well the next day comes (the 20th) and we go up to the room before 3 to meet with her. Well after about 30 minutes we’re wondering where the heck she is. Fredery managed to get us an extension number, but it did not work. Finally at about 4pm, we head down to the lobby to get someone down there to get ahold of her. After two people have tried to no avail, a manager from the Royal Caribbean comes to tell us that he has found out that she does not work that day, and that she will not answer her cell phone. Her office is not located in our resort, but rather at the sister resort, The Royal Sands. The office closed for the day, and they won’t open until 9am. When we ask if he can get us a ride over there to talk to her in the morning, he says that he does not have the means to authorize that and that we will have to wait on the hourly shuttle. He says that Special Events only partners with the hotel (although they take the name Royal Resorts and not a third-party company) and that there is nothing he can do to help us. We call him out on it and tell him how ridiculous that sounds and ask to speak to his boss, the manager over the resort. They tell us he won’t be in until 9am either, but that we can leave a message for him to get back to us. Obviously I am freaking out because it’s the day before my wedding and I have no idea what’s going on and no one is helping. My family is able to calm me down, and we decide to give it a rest for the night. The next day we arrive at the lobby at 9am to speak to the head manager. Initially they tell us he is not in the office, but a few moments later he steps out to guide us into his office. He says he has already heard our complaints and point blank asks us what we want him to do about it. We tell him that all we wanted from him was to get us a ride over to their office to speak. He again says he has no means to do that and tell us to wait on the hourly shuttle. When I say that’s ridiculous with the amount of personal shuttles and taxis the resort has, he says he can call them to get Karina there, which he does although very rudely and pushes us out of his office. When Karina gets there, we immediately begin on how irresponsible and unprofessional it is to set up a time to meet only to not even be working that day. Her manager cuts us off and says Karina made a SIMPLE mistake and meant to meet with us today (the 21st) at 3pm. When I tell her how insane that sounds, to meet with me TWO HOURS before my event to run through everything, she says that they always do that, that she has everything under control. After arguing about how impractical that is, how they need to keep THE BRIDE in the loop and not spring everything up when I’m supposed to be getting ready, and how the very LEAST she could have done after seeing 20 missed calls from work was emailed me back or called me to let me know she was not going to be there yesterday. She has the audacity to say that it would not be professional to keep my phone number in her contacts. Like seriously, that is EXACTLY what a wedding planner is supposed to do, it’s in the job description! But after an hour of arguing with these women, neither owned up to their irresponsible acts and they both kept telling me I was worrying for nothing. That was really the frustrating part, the lack of accountability. After we tried to move past all that, I asked them the million questions I rightfully had. One of them was what would happen if my event got rained out. They said I could either move the date, or move indoors in the lobby of the Royal Islander, which let me tell you is neither beautiful nor special and certainly where no one dreams of being married in. This was especially disappointing considering that various other Resorts in the Hotel Zone of Cancun do have a designated ballroom or salon of some sort when weather occurs, so to be sent to the lobby is not great. Well anyway, our event did of course get stormed out because that’s how our luck was going. The big issue was that they offered (to their credit) to let me get married that same day, which is special to us, in the lobby and they would offer a make-up photo session sometime later in the week when the weather cleared up. I told them that I could not afford to get my hair done another day, and they helped set me up with the Royal Sands Spa to get my hair done again at discount. We decided to move the even to later in the week, but then the issue was in keeping the integrity of the fresh flowers. After a lot more arguing, they agreed that they would keep them and replace any flowers that wilted until the 24th. Well the 24th came and I thought everything was going ok. I got my hair done and returned to do my makeup in the suite. Well about an hour out from the event, I realized that Karina had not come up to the room and did not seem to have any intention of doing so. I sent my poor fiancée down multiple times to figure out what was going on. It turns out that there was no florist there and that Karina was trying to fix the bouquet herself, on the beach, in the last hour. My now husband described it as a mess of flowers. He brought the bouquet upstairs to me and I noticed how horribly wilted it had gotten, especially my beloved lilies. I asked him to ask is she was going to come upstairs at all to check things with me. He replied that she told him “no, because I’m pregnant”. There is an elevator, no one asked her to trudge up eight flights of stairs, and that is no reason not to. Well anyway after this exhausting and stressing game of telephone, she comes upstairs (even though she’s pregnant!) to get me and walk me down to where I’m supposed to be. When she hands me the bouquet, she has chopped out half of it. Even the big pretty lily at the bottom which was supposed to give it a “teardrop shape” was yanked out when all I asked her was to have it face forward; it wasn’t even wilted, and she took it out. There were a total of two lilies left in my bouquet, and she added a ton of roses which I do not like. My husband’s boutonnière was also replaced with a rose. Had we taken care of it, it would not have been wilted to that degree, especially considering that when I first saw the bouquet on the 21st, the flowers had not even yet bloomed, but that’s a whole other issue. So anyway, the TL; DR is to not book your wedding with them unless you just want a bunch of stress and tears. My husband and I are pretty easygoing people who like to find the humor in everything, and we have. We now tell the story of how two sweet elderly ladies were walking in front of me as I walked down the aisle, because of course our wedding planner didn’t ask them to either wait a moment or wait to start the music for my walk. We laugh about how our family crest will now be a white beach chair because on our “private dinner” a big old speedo-toting guy plopped his chair in front of our view with miles and miles of beach to his left and right, but again that was not our wedding planner’s issue. But yes, please keep in mind that no matter what they may tell you initially, and how they edit the photos, it really IS NOT and CANNOT be a private event. It is still a public beach, even on the resort front, and they DO NOT move people or cabanas or chairs or anything. I work hard for my money as I’m sure many of your reading this do. It was not easy to drop so much money for what I hoped would be the perfect day. And it is especially even more difficult to see your hard-earned dollars wasted when someone doesn’t do their job well and doesn’t care about your special day. The resort itself and its wonderful employees are worth the expense, the high-up managers and Special Events coordinators are not. I will say though, for how laughably horrible this whole event went, it really, cheesily showed me how it all melted away when I saw my husband waiting for me at the end of the aisle. I certainly cherish that.

Dripping Springs, Texas
2017-08-29
 Family Vacation
Hotel is extremely clean! ! Beds were comphy! Rooms are big and views are amazing! Beach is beautiful! Great week with the family! And the turtles on the beach were priceless! Would highly recommend for anyone to stay here!More

michigan
2017-08-27
 Best Hotel in the World!
The Royal Caribbean is absolutely the best hotel in the world!! Everything is perfect, the view of the ocean is right in front of you, no buildings, no trees, nothing at all to obscure your view, just breathtaking ocean!! The beach is beautiful sand, the rooms are huge with everything you need, the bed is super comfortable, the balcony is perfect to sit and have coffee staring at the ocean! Pedro Chi Canche is superb and as soon as you walk in he makes you feel at home! His professionalism and kindness are the best! Also got an amazing experience seeing Baby Sea Turtles and Mama Sea Turtles in the same day, thank you to security Jorge Lima for that unforgettable experience seeing them! Jorge is also very professional and kind and explained so much about the Turtles! Thank you Royal Caribbean you are simply the Best!!

User
2017-08-27
 Honeymoon Bliss
We had a great time! Staff was friendly and welcoming- be sure to visit Manuel & Alfredo at the pool bar! Beautiful views and even with the rain we enjoyed the beach and pool and even got to see a baby turtle!More

User
2017-08-27
 First time in Càncun
The location is excellent and the room is spacious and nice. Excellent restaurant and services. The staff is very nice and helpful. The built-in travel agency is also very good. I recommend this place.

Miami, Florida
2017-08-21
 Watch out for the "concierge"
Overall the Royal Caribbean is an excellent place to stay. Beware of the "concierge"... All that they promise discounts and complimentary beer, but only if you listen to their presentation. Not really a concierge. I find this to be very disheartening, since I don't like to be taken for a fool.

User
2017-08-20
 Terrible service and long delays
Rude front desk staff, ridiculous check in time of 4pm (even though check out is 11am) and also prevent guests from using pools/facilities while waiting for their rooms (charging an additional fee to do so). The process of obtaining a towel for the beach/pool is extremely time consuming also. #neveragain

Saint Charles, Missouri
2017-08-20
 Great Resort - Relaxing Vacation
The Royal Caribbean is a great place to vacation for couples, families, extended families or friends. The resort personnel were great and they made you feel like your vacation was the only one they were responsible for. The pools and resort activities were fantastic and the resort restaurants were all fantastic with great food and a great variety of choices.

Montreal, Canada
2017-08-17
 Good value
It is a big resort with its own beach. The water was a little bit on the wavy side but the beach was great. We got a suite with kitchen, 1 queen bed in bedroom and 2 folded beds in living room. There's a small shop inside the resort to buy necessary things, higher than outside though. In general it was very good value to stay here, convenient transportation to everywhere.

Cancun, Mexico
2017-08-16
 Very intimate and cozy atmosphere
We have stayed last week in Caribbean , the villa and whole resort seems to be a bit outdated but perfectly maintained !!!!! service was very efficient ! our made Lupita was great!! Staff is very pleasant.Restaurant has great food !!! pools are divided, clean and quite big. the kids pool is big as well. very cozy for families with small kids as your villa can be ground floor directly in front of the kids pool

User
2017-08-16
 Our trip
I enjoyed the stay and the resort. I was only unhappy when I was pushed to sign for a timeshare and when I had to wait until 7 pm to get a clean room to check into. The rest of the stay was nice and fun. I liked it was

User
2017-08-13
 Royal Cancun - Great family hotel
This is a great resort for families looking for a bit more quiet time in Cancun. The resort is well maintained with plenty space in the pool area. The beach is also great but that's why you're in Cancun in the first place! Drinks and beers can be purchased at the pool so you don't have to leave your seat! Staff is very attentive and everyone was helpful. if you have kids there is a nice kid pool and activity center. Towels and beach equipment can be checked out at no charge. There is a restaurant on site that has daily specials and is decent. Overall, we were very pleased with this hotel and would stay here again. Book it, you won't be dissapointed!

User
2017-08-09
 August vacation
Didn't spend that much time in the resort as we toured a lot during our stay. Consequently we ate breakfast everyday but generally had lunch and dinner off property. Breakfast was good with a good variety. You could also get cooked-to-order eggs, waffles, etc. Overall very good and the wait staff was excellent. We had dinner on our first day at Paco's Tacos. Food was OK, nothing to write home about.The resort is near the lower portion of the Hotel Zone so you will need to take a taxi, bus, or car to get to just bout any of the other areas of the hotel zone, so just keep that in mind in your planning.Our room was very spacious and fit our family of four very easily. Only real complaint was that our kisds thought the murphy bed mattresses were not very comfortable so they took turns sleeping on the couch.Our room was on the first floor so we had a shaded patio that was located just a few feet from the pool which was nice.Staff was very helpful and friendly. Overall we had a great stay.

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