The Westin Lagunamar Ocean Resort Villas & Spa Cancun , Cancun

Address: Boulevard Kukulcan Km 12.5 Lt 18 Zona Hotelera, Zona Hotelera, PO Box 834 Apdo., Cancun 77500, Mexico

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The Westin Lagunamar Ocean Resort Villas & Spa Cancun
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Hotel name: The Westin Lagunamar Ocean Resort Villas & Spa Cancun
Hotel stars:
Hotel rooms: 592
Adults only: No
All inclusive: No
Restaurants 4
Internet Free! WiFi is available in all areas and is free of charge.
Parking Free! Free private parking is available on site (reservation is not needed).
Pets allowed No
Checkin: From 4:00 PM
Checkout: Until 10:00 AM

The Westin Lagunamar Ocean Resort Villas & Spa Cancun
RATING

8.8
8.8 / 10
booking.com
4.5 / 5
tripadvisor

EXCELLENT




We Love The Westin Lagunamar Ocean Resort Villas & Spa Cancun

Experience World-class Service at The Westin Lagunamar Ocean Resort Villas & Spa Cancun

One of our top picks in Cancún.

Conveniently in the heart of Cancun's Hotel Zone, this hotel and spa offers an extensive beach area, stunning views of the Caribbean Sea, and is conveniently close to the excitement of Cancun.

The Westin Lagunamar Ocean features 2 spacious outdoor pools and a state-of-the-art fitness center. Guests can spend the day at the hotel's private beach taking part in a variety of the hotel's various activities or exploring the area on a guided tour. After a busy day, a massage at the Heavenly Spa by Westin to relax.

The guest accommodations at the Lagunamar Ocean Westin Resort offer views of the Caribbean Sea or Nichupte Lagoon. Guests will enjoy satellite TV and high-speed wireless internet access as well as plush bathrobes and the luxurious Westin Heavenly Bed.




The Westin Lagunamar Ocean Resort Villas & Spa Cancun
RESTAURANTS (4)

1
Oceano
Food: International
Open for: Breakfast, Dinner
2
Viento
Food: Mexican
Open for: No information available
3
Duna Sports Bar
Food: American
Open for: No information available
4
Tierra Market
Food: No information available
Open for: No information available




The Westin Lagunamar Ocean Resort Villas & Spa Cancun
MAP



The Westin Lagunamar Ocean Resort Villas & Spa Cancun
, Cancun Map
The Westin Lagunamar Ocean Resort Villas & Spa Cancun , Cancun address:
Boulevard Kukulcan Km 12.5 Lt 18 Zona Hotelera, Zona Hotelera, PO Box 834 Apdo., Cancun 77500, Mexico

Navigate to The Westin Lagunamar Ocean Resort Villas & Spa Cancun on Google Maps

Cancun Hotel Map

Reviews:


Excellent:
70%
Very good:
22%
Average:
5%
Poor:
2%
Terrible:
1%



Staten Island, New York
2017-10-12
 Westin Lagunamar Cancun
I have been an owner in the Starwood system for 20 years and this was the first time we were able to go to this Westin. It is one of the best experiences we have had and plan to return as soon as we can.

Kewaskum, Wisconsin
2017-10-12
 Friendly hosts and great rooms.
The stay here has been perfect in almost every aspect. We especially like the Duna sports bar and service by Marco at the pool. Our pool concierge Edwardo made every day fun and special. Our check in hostess Abril gave us a fantastic ocean and pool view room as well as our guests. Abril also always say hello to us during the week and remembered our names. Jonas at the pool bar remembered our room our names and our basic order every day and the food was excellent. The breakfasts at Oceana were great but I would can not recommend their dinners. Tried 2 times and the food was not very good and service was just ok. Overall this location is close to very good restaurants the Isla mall is across the street and the bus stops directly in front of the hotel. Rides are 12 peso's per person (about 75 cents)

Columbus, Ohio
2017-10-11
 Customer Service
Second visit. Love it here. Beautiful. Exceptionally clean. Well staffed. Lots to do.I am BIG on customer service. Nothing like being greeted with a sour, non smiling, I'm-obviously-bothering-you face. The check in experience here was nearly seamless thanks to Brenda R. She went above and beyond to make sure our stay was fantastic! Outstanding customer service like Brenda R has shown seems to be non existent anymore. Kudos to you Brenda R. If only they could clone you!

Dallas, Texas
2017-10-10
 Great Stay at Westin Lagunamar
Stayed at Westin Lagunamar from 9-29-17 to 10-2-17. We booked the Studio Suite for me and my wife. The room was nicely decorated and very spacious. It comes equipped with kitchen and washer and driver. I was very satisfied with the resort and all the amenities it offers. The staff is very helpful. The main pool is being renovated but we knew this going in. I definitely recommend the Westin Lagunamar and I will definitely book here again the next time we are in Cancun.

dale city
2017-10-06
 Sept Rain
Be prepared for their weather in Sept-Oct. Only 1 truly all day rain the rest was on and off. It did not interfere with anything. Front desk Charlie handle party of 11. Willie did great job at main pool bar, Edgar and Efron amazing activities, Staff was extremely helpful. Happy hour at pool was very good service Willie again


Sunset Beach, North Carolina
2017-10-02
 Beautiful location and property, service has fallen off
Second visit. Last year spectacular in every respect. This year not so. Staff extremely friendly and helpful, however staffing levels lower and so service not as good. Not sure if because of new ownership or because this is off season, but staffing levels seemed half of what they were last year. Also construction took away from the beauty of the resort. Finally bad, stormy weather impacts any vacation and we had our share of storms. Convenient to the East coast.

Akumal, Mexico
2017-10-01
 Great Stay
We just spent a week at the Westin, and really enjoyed our stay. The property is very nice with beautiful ocean views, large pools and spacious beach areas. Service throughout the resort was great. We stayed in a studio that was spacious and had the best view! Had a couple issues with some of the kitchen appliances, but was taken care of instantly. Snacks at Dunes were good, but we often walked across the street to La Isla Mall for more dining options. The location is perfect for that as well as walking to the two other malls close by. Only complaint was happy hour was way too short, only 3-4, and since it got very busy the service was quite slow. Would highly recommend the Westin if you're looking to avoid an all inclusive resort.

Houston, Texas
2017-09-30
 Location location location!
We had an amazing experience! Service could be a little better- ex) we were being heavy groceries in a taxi cab and nobody helped uus. The resorts is very clean large and rooms were excellent. Great for families with young kids as we used the kitchen often. Lots of options to eat nearby. The resort smells amazing- I was unpacking our clothes and the resort smell is still in them- wish I could go back. On site photographer is excellent, but a little pricey.

Atlanta
2017-09-27
 Another great visit
I love our visits to Cancun and our stays at the Westin. I use USA Transfers for transportation from the airport (round trip) after finding it on TripAdvisor. For years, we allowed the Westin to set up transport, but USA Transfers offers such a bargain price, and the trips are private too. Occasionally I will add the one-hour grocery stop so that when I arrive at the Westin, I have all of the food and drink already, and the bellmen can take it to the room rather than me having to carry everything from a later trip to the grocery. We like to hop on the bus and try different restaurants around town. Our favorites include the casual ones: Tacun, Surfing Burrito, Santos Mariscos, and Fish Fritanga. I go to the Cancun Mall’s tequila museum for some of the best tequila I have ever had (only sold in Mexico) and bring back home both tequila and clear vanilla. This vanilla gives the best flavor to my cooking at home, and it makes great gifts. Once again, the staff at the Westin Lagunamar made our vacation wonderful! From correspondence with Delfina prior to our arrival and her help at the welcome meeting, the vacation was a success from the start. While these are the most beautiful beaches in the Caribbean, honestly the staff make the Westin the best place to stay. At the pool by the 1400 building Marco and then Jose (covering from the Viento bar) gave exceptional service! Jose is so professional, running from guest to guest to make sure that everyone was serviced. Carlos continues to offer THE BEST massages, and my sister enjoyed her first Carlos massage during this visit, and my husband and I benefitted from his healing touch as we always do during our visit. Eduardo and Lomali, the pool concierges, are the best representatives of the Westin with their first class service. They even remember guests’ names and where they like to sit, coming by regularly to make sure everything is “toto bien”! In the morning, the security guards even help guests with setting up chairs and towels. My husband and I took advantage of Marisol’s skill and friendliness as she led us in stretching, yoga, and pool aerobics. Thank you for a great vacation, and we will see you in December!Hints: I always take a night light to put in the bathroom so that it's easier for us to get up during the night without getting blinded by the lights!

Tucson, Arizona
2017-09-24
 Usual Excellent Stay
The Westin Lagunamar Ocean Resort and Spa is just a fabulous Vistana villa property, with outstanding staff (more to follow), and is very well appointed. It's a great value. I am an Elite Owner there and I am always reminded why I spend money on my ownership and return at least twice a year, it's due to the value and special way they make you feel as a guest. It's right on the Caribbean in the heart of Hotel Zone. Carlos Gonzalez is the GM, and in my opinion knows very well how to manage his resorts. Of course, he has exceptional people supporting him. In particular:Alberto Ocariz, Operations Manager, Omar Rivera, Rooms Manager, Monica Murphy, Guest Experience Manager, Ana Escobedo and Pedro Aguilar, Elite Concierge (this stay), Ernesto Medina, Oceano, Armando Sanchez, Best Server in World (Oceano), Daniel (Oceano), Juan-Carlos and Javier (Bell). Javier was the first person we again saw and greeted us with a huge smile and sincere welcome. We instantly felt at home.Special shout outs for:Jose Perez. I believe he heads up the 'Fun Team' (they run fun daytime activities at pool and beach) and he also oversees the turtle program. To the latter I appreciate his talent in this as he always extends graciousness to us in learning about the turtles, and always makes this the highlight of any visit during turtle season. It's always a challenge trying to balance the safety of the turtles with interaction with the guests. I believe learning about them up close is crucial for people understanding the long odds they are up against.Monica Murphy. Knowing my passion for said turtles, arranged to have a hand created turtle, made of several colors of rice, drawn and waiting on the bed. Having participated in several turtle releases during this stay this set the stage. Very special they do these special things for guests. Lastly, Mr. Carlos Gonzalez. Although it takes a great team to be successful, success always starts at the top. His recent promotion to Area Director, Mexico Resort Operations, is a testament to the recognition he is receiving from Vistana in Orlando. As a Vistana Elite Owner, and SPG Platinum, I appreciate all his good work on every stay. All this tells me to recommend the Westin Lagunamar Ocean Resort for your next stay. You will be made to feel welcome and you will enjoy the value you get for your money spent.

Washington DC, District of Columbia
2017-09-24
 Great Stay in Cancun
This was our second time staying at this hotel in Cancun and it was great.We arranged for pick up from the airport by the hotel, which went well. Check-in went smoothly but since we got there in the morning, both of the rooms we needed weren't ready yet. Luckily, one of the rooms was ready, so we were able to at least relax in that room.The rooms come equipped with a washer and dryer, which is very helpful and came into use often. We had two adjoining rooms, so one had a kitchen while the other had just a kitchenette. There's a grocery store about a quarter of a mile away, if you want to get food and drink there and bring it back to the hotel. We did this but we also went to the hotel restaurant a couple of times. One night we went was Mexican night and there was a lot of good food. We also went during Asian night and that wasn't anything special. The hotel has a great location across the street from La Isla, where there are restaurants and shops, too.The rooms are very comfortable and clean. I think all of the rooms face towards the ocean, which gives them nice views.The staff seemed friendly and helpful. I went for a run one morning and as I walked back into the hotel property, one of the staff at the front gate offered me a bottle of water and cold, wet towel. So, that was a nice touch.The concierge was helpful with us when we wanted to choose a couple of excursions to go on. We even got a substantial discount on them for attending a timeshare presentation. That being said, it is a timeshare presentation where they try to sell you on becoming a member, of course. If you have the patience to sit through it, by all means, do it, as the rewards at the end are pretty nice. However, I'm not sure if I'd want to go through that again.Overall, we do enjoy our stay at this hotel every time we've been. Looking forward to the next time we're here.

User
2017-09-24
 Pure Bliss
I stayed at the Westin for 5 nights and loved every moment of my stay. The staff was ever so friendly and helpful massive shout out to Eliu who made amazing cocktails! The food was delicious & the Mexican fiesta night was beyond amazing. The views were something else along with the pools. I would recommend this place for everyone traveling to Cancun

Midland, Texas
2017-09-23
 A decent property, but not for me.
We visited the Westin Lagunamar for four days in September, 2017, on a promotional offer. We had a large bedroom with a kitchenette which had an ocean view. I like our room and the view was incredible. I also liked the two gyms (although the smaller gym had at least one treadmill that was not working correctly). We ate breakfast at the hotel restaurant and had dinner one night (pizza) at the one-site, open-air restaurant near to the ocean.My problem with this resort was mainly with the other guests. The resort has dedicated smoking areas, but the guests didn't seem to respect those areas. There were people smoking nearly everywhere. It was disgusting.We hung out by the quiet pool, but many of the other guests didn't seemed to have read that that specific pool was the "quiet" pool. There were a lot of people who brought their kids to the quiet pool, which resulted in the quiet pool being anything but quiet. Hearing kids screech, yell, and cry is not my idea of a quiet environment, and it is certainly not conducive to a relaxing vacation. The Westin Lagunamar has other pools, why do parents feel the need to bring their kids to the quiet pool? Lastly, we went to see the baby turtle release the first night we got there. I was so excited to see the baby turtles released, but it turned out to be heartbreaking. The staff told all of the spectators to stand still and not move if the water washed up onto our feet, because if we moved at all we might step on the baby sea turtles and kill them. Some of the guests didn't listen, and I saw at least two men move after the water washed up on their feet and in doing so they stepped on and killed some of the baby sea turtles. It was shocking and heartbreaking! My husband and I left as soon as it was safe to do so, but I was in tears. If the Westin Lagunamar really cared about sea turtle conservation they would make the safety of the baby sea turtles their #1 priority. It would be so easy for the Westin management to set up a rope barrier to keep the guests and spectators back a few feet away from the baby sea turtles during the release. That would go a long way towards keeping the baby sea turtles safe from getting stepped on and killed. Until they do that, I do not recommend observing the baby sea turtle release. It's heartbreaking to see other guests stepping on and killing baby sea turtles.

User
2017-09-23
 Gorgeous views and toral relaxation
Just spent a wonderful week at the Westin Lagunamar - our first time in Cancun. We don't normally stay at this type of resort Dash where a lot of people are "owners" but our experience top notch. The presentation we attended about said ownership was actually quite pleasant and informative, thanks to Alfonso and Michael. This is the most gorgeous water we have ever seen right from our balcony view! The pools and swim up bars we uncrowded since this is the off season, though there were enough people to keep it from feeling desolate - we would 100% recommend coming this time of year. The weather was perfect, the water temperature gorgeous, and the breeze lovely.The service staff at this resort is FANTASTIC - every restaurant server we had was a complete joy. We especially loved Webster at Oceania, who humored my husbands many questions about fishing. The breakfast staff remember what juices and smoothies we liked (they are all fantastic) and were kind when we tried our Spanish out with them. You won't need to know Spanish, here however, as all the staff is fluent in English. It's embarrassing to be monolingual, so we'll try better on the future. :)Even the hotel doctor was great – I developed a nasty ear infection, which he treated for me for the cost of US$80. I was so very grateful that he was there. Charlie, our concierge, was very helpful and booking our excursion to Chichen Itza and the entire concierge staff was helpful to us. One note about that excursion – if you go, make sure you bring pesos. There are a lot of opportunities to buy souvenirs! We ate a lot of meals at the hotel, as we found the food to be very good. We also ate at Puerto Madero, and the Thai restaurant across the street. There bungalows over the water are really experience to behold!Brief negative: On the night that they were releasing the sea turtle hatchlings into the ocean, The guests wouldn't listen to the naturalist, and kept using their phones with the flash on. Some of them also accidentally stepped on some of the hatchlings – I couldn't believe it! It is of no fault of the hotel whatsoever - just people being ignorant. If you go to see the sea turtles released, do not plan on getting pictures! It happens at dusk to keep the hatchlings safe, so just EXPERIENCE it. It is a wonderful thing that the Westin does, and would be best if other guests didn't ruin it (or hurt the turtles!)One tip – instead of buying groceries at the extremely expensive market at the base of the hotel, go down the street five minutes to the supermarket there. It is a very short walk and well worth it!

User
2017-09-23
 Birthday
The staff at Lagunamar were inviting and accommodating from the front desk staff to the bar staff. They could not have made us feel more at home. The room was beautiful and the beach was clean and of course gorgeous. Make sure you visit Elio at The Oceano Restaurant. His drinks are spectacular. He's a true talent! Williams and Jose will take care of you by the pool. Try the huevos rancheroes for breakfast at the Oceano. Will definitely stay at Lagunamar on our next visit to Cancun.

Vernon, Canada
2017-09-22
 Really good
Am a timeshare owner here, so biased and fussy. Beautiful, very well maintained buildings and grounds. Reception warm and efficient. Rooms very well laid out, well equipped and very clean. Staff well trained and pleasant. 2days in a row- no coffee in owners lounge. Spoke with consierge, waited 20 minutes, no coffee. Spoke with food services staff, who radioed kitchen. Waited 10 more minutes- no coffee. Restaurant where it comes from, 100 feet away. What a disgrace. This is a really good place to vacation. Perhaps the owners should be looked after as well.

Atlanta, Georgia
2017-09-22
 Is not a full Resort but rooms are nice...
I stayed 2 nights at the resort. I did my reservation few hours before the check in time and had to wait a little bit before getting into the room.. which is ok.Location: The Hotel: -The hotel does not have enough shadows in the pool area, the sun is very strong and it's hard to find an area that is shaded enough to relax. - Cancun is not a really safe town. I didn't like the fact that many of the rooms were easy access of the street and I found out someone jumping a garden fence behind the security guards in the front of the hotel. Many of the rooms have walkways facing the parking lot..Food Service: - Quality of the food was poor in relationship to the price. I ate from room service and in the restaurant on mexico Independence Party...- Why does room service end at 11pm? This is a resort. And that is unacceptable....Rooms:-Rooms have comfortable beds and many of them have your own kitchenette If you decide to cook. Nice TV and balcony views...Facilities:Beach Area: Very poor structure, not enough cabanas, trees or shading... worst than many hotels in the area...Gym: Nice. One of my favorites. Towers and Water available. Nice and new equipment... 24/7 really good.Market: I like that closes late 11pm.. you can find goods to cook in your room.. Concierge: So so.. service. But did the job.

Springboro, Ohio
2017-09-22
 We'll be back!
This was our first time to visit, but it won't be our last! The resort is so nice, the employees superb, and the location's proximity to restaurants, shopping, and public transit made every day easy. First of all, a shout-out to Emma, Jonathon and Ximena at the concierge desk. They were so helpful and their recommendations were always great. Our villa was comfortable and had a fabulous view. And the infinity pool was divine! I also enjoyed the water aerobics classes each day. Nora, in the sales office, was delightful and by far, the best sales rep we've ever met with. The breakfast buffet was amazing! The transport service to/from the airport was also very professional. We can't wait to come back!

Arlington, Texas
2017-09-22
 Decent Resort
We just got back from our stay at the Westin Lagunamar. Great location, directly across the street from the mall and walking distance to several restaurants. A quick bus ride will take you up and down the strip for 12 pesos (less than $1 USD) which I strongly recommend as the taxis are $5-10 USD each way. As for the hotel itself, it was ok. Very clean and most of the staff was very nice. In one instance we asked our server for a bucket of ice and he said he couldn't give us one even though they have them and instead he brought us a plastic bag full of ice. We were a little put off by that. Their large main pool is also under construction and closed off which would have been nice to know before booking. The room was a little small but great view of the ocean (aside from the giant pool under construction) and nice to have a full kitchenette. If you're accustomed to 5 star hotels this is not for you but overall for the price it was a good hotel. Clean, safe and good view.

User
2017-09-21
 R&R
This is my second time at this Resort, the service and Hospitality at this Oasis is top notch. The location is very Central, not too far or too close to the noise and excitement. This is one of the last mohegans that has not adopted the all inclusive craze.

User
2017-09-21
 The Two Marcos (Poolside Servers)
This review is far overdue. Me and my mother come to the Westin Lagunamar every May for the last 4 years and we always enjoy ourselves immensely. Our most recent trip was amazing as usual but it would be a disservice to the two servers who treated us so well if we left them out. To be fair, everyone that we encountered during our stay was amazing and helpful. The two poolside servers (both named Marco) that served my mother and I the most, however, deserve an extra round of applause. To say that these two were helpful would be like saying that Picasso was just a painter.These two men, as well as others not mentioned, worked so hard everyday to make sure that everyone had a good time. They tended to our drinks and food orders at such a pace that you would think at some point they would screw up (and wouldn't even blame them if they did), but they never did. They were amazing. I remember one time in particular where the pool was super busy because the ocean was rough that day, and they handled it like champs. Even when happy hour hit and the crowd got bigger and crazier, they still made sure that everyone was taken care of. And just when you think they are somewhere taking a much deserved break, here they come to check on you and make sure that everything is great again.Credit should be given where credit is due and these two men are no doubt a major part of the reason we enjoyed ourselves so much. It really speaks to their work ethic and love of their job. It also speaks to the standards of the Westin Lagunamar so please keep it up.In a nutshell, the two Marcos are awesome and amazing. The only reason that we refer to them as Marcos is because we never got their last names, unfortunately.Thank you to the Two Marcos and the Westin!

User
2017-09-20
 Absolutely Amazing Resort
This resort was absolutely stunning, beautiful clean and tidy rooms, amazing pools, outdoor areas and beach. The staff were so friendly and helpful the food and drinks menu was fantastic. We stayed here for 5 nights and I would recommend this resort for everyone that visits Cancun.

User
2017-09-19
 Great bang for your buck!
This resort is part of the SPG villas collection. It is a GREAT alternative to Maui or Kauai. Now that being said, few things, in my opinion, can compare to the raw natural beauty of the Hawaiian islands. However, if you're looking for a great location with a beautiful beach and water, good shopping and restaurants, very friendly people, and high end accommodations, at a FRACTION of the cost, then Cancun and the Lagunamar is the place! We really enjoy this resort. It's become a wonderful get-away for our family. It is very well maintained. There are plenty of lounge chairs and umbrellas or pergolas for sitting at the pool. The rooms are updated and nice, ALL with an ocean view...no "garden" view, slivers of the ocean, or back wall of another building. This is a really big deal to us and a great perk. We love sitting on the balcony in the mornings and evenings, enjoying the ocean, watching people strolling on the beach, parasailing, etc. Another perk is the closer proximity to us from a travel perspective. Airfare tends to be much lower with more specials. Overall expenses, such as groceries and dining out are naturally cheaper too. The resort is in a great location. It is directly across from a really nice open-air shopping center which houses the aquarium, restaurants, and multiple retail stores. In walking distance are multiple other restaurants, as well as a more traditional mall, with a grocery store and other shops. Cancun also has great public transit, which tourists use all the time. The resort is a short bus or taxi ride away from downtown where the clubs and other venues are. There's a strong presence of security, but not offensively so or in a manner that makes you concerned. I was a little skeptical the first time we visited the resort...worried whether it could live up to my Maui expectations. I am happy to report that my concerns were short lived. We really enjoy Lagunamar! Its a great place for families, couples, groups, and singles.

Birmingham England
2017-09-18
 Fabulous resort
Just returned from a 2 week stay at this fantastic resort. The staff from check in to the housekeeping were so friendly and helpful. The resort is kept spotless clean even though there is some major redevelopment works being undertaken at present it did not affect the holiday. I would like to give a special mention about the guys around the pool especially Marco he is so smiley and happy and nothing is too much trouble he is a true credit to the staff. I would recommend everyone to visit totally FANTASTIC time thank you

Miami, Florida
2017-09-17
 Nice Choice
Very happy with this property. The staff was excellent. I really think the beach was big and they have a great program for keeping the turtles safe. we even got to see baby turtles hatch. The wait staff were all so amazing. And marco by the pool had an amazing personality.

User
2017-09-16
 Hot, Humid, quiet and relaxing
We stayed at the Westin Laguna Mar as part of a time share promotional in the second week of September 2017. The facility, pool, chairs, umbrellas, pool bar, beaches were all beautiful. We were there in the off season so it was not at all crowded and we didn't have difficulty finding pool chairs. The pool was lovely for just lounging and the pool area was fairly quiet, as most of the clientele were adults, not on some type of spring break.Marco, our pool waiter was awesome. He remembered our names and room number and was just an awesome guy. Our studio apartment was also very nice. It has a great balcony with pool and water views. The size was fine and so were the kitchen amenities. Everything was clean and modern and quite comfortable. Cancun was lovely and the location of the Westin as ideal as far as proximity to restaurants and shops.The lobby staff was lazy and not helpful.Our concierge, Victoria, was lovely and helpful. We were there as part of a time share promotion.Severo was our sales man. He appeared nice at first. Typical salesman charmer. When it came to trying to close the deal he brought in his boss. I don't recall her name, but she prided herself as the Argentine woman of the staff. She was so obnoxious and rude she ruined the presentation. If I had any inclination towards participating in the Starwood Owners program she ruined it. She is doing her company a huge disservice.

new jersey
2017-09-14
 Outstanding Family Reunion
This is my second time coming to the Westin Lagunamar, it was chosen as the perfect place to have our family reunion. We had a total of eight rooms which we wanted in close proximity to each other. Upon checking in we explained to the representative on duty at the Elite desk of our desire to have everyone together. They made it happen, special thanks to Brenda for going above and beyond to make sure everyone was satisfied with the room choices.

User
2017-09-13
 Words can't even express my love
Hands down this is one of my favorite places. The wait staff was top notch...I will absolutely only stay in this hotel in Cancun...You must visit the Aquarium We went swimming with the dauphins it was affordable and an amazing experience...

Arizona
2017-09-11
 Outstanding Paradise Stay - Beautiful Resort
Love coming to the Westin Lagunamar Resort - always beautiful place on the beach. The rooms are fantastic, the people are great and the views unbelievable. Even with some pool upgrade in process - The resort is very clean and well organized. Everything you need is right at the resort or across the street. On our visit, our concierge was Ana G. - what a special person. She took care of all the details and follow ups that made our visit and side-trips so great. The rest of the staff was outstanding as well - everyone from the pool to the restaurants to the maintenance teams were friendly and provide outstanding service.This is an exceptional resort on a beautiful beach, with a negative edge pool over looking the blue water. Can't find it any better.

Portland Maine
2017-09-11
 Last minute reservation as needed to cancel st John
Lovely resort. Incredible staff! Need to mention Ana and Ricardo were the Best of the Best! Had a nice week and loved the pools. Husband loved the surf! Everything was great except the Taxi cab back from dinner one night - crashed in front of resort.Please buckle up people. One recommendation would be to use the Westin's taxi and have them also on the return. Other than that. Lovely week.

User
2017-09-11
 This is not a western
The room looks better on the website too much walking too to get to eating area the elevator is old and no AC staff is unwelcoming best thing about this hotel is that you right in front of the mall. PS food is badMore

New York
2017-09-11
 August visit
We were unable to use our timeshare at the Atlantis during our usual week so we made a reservation at Lagunamar for four nights. Obviously the Atlantis is a one of a kind property but I was very happy with our stay in Cancun. The hotel is very nice and the rooms were updated and spacious. A few of the pools were closed for renovation but the infinity pool was open as well as smaller pool by the pool. The beach was beautiful and seats were always available. The nesting turtles were a nice treat to learn about. I liked that there were great restaeven urants right near by - especially the Distillery which was a lot of fun. The staff by the pool was very helpful - especially Jose Garcia and Joaquin Martinez who were very friendly and nice to my two teenage daughters who had a good time - good for a relaxing few days.

User
2017-09-08
 Pleasant stay
We spent three night here and with exception of La Isla Mall next door we did not leave the resort !! Oscar helped us with the check-in. At first he wanted to give us a room on the second floor but then when we asked he gave us a beautiful room on a higher level. Thank you Oscar !! All the rooms have ocean view but some better than the others !! We enjoyed our balcony view !! The food was great too, we had lunch brought to us at the beach. We also had a chance of watching baby turtles released into the ocean !!I also did the 50 minute massage at their SPA and this is the reasons I gave them 4 stars and not 5 as I believe the price tag of $165 CAD I paid for 50 min massage was too much. Other than that the price of room and food we had worth every penny we spent on them :)

User
2017-09-08
 Husband's birthday trip
We love the Weston Lagunamar. We came here to celebrate and relax. Everyone here is exceptional. A shining star was our personal concierge Alfonso Valenzuela. Not only did he book some great surprise events but he went out of his way to purchase birthday cards for my husband that I forgot to pack. Excellent customer service. That to me was definitely above and beyond.

Atlanta, Georgia
2017-09-07
 Beautiful Resort
Pros: This was a large and beautiful resort that offers multiple restaurants, the beach and a infinite pool. It has a mall directly across the street for a variety of low and high end shopping along with restaurants. There is another mall about a mile away. Downtown is a 10 minute ride on the bus which picks up in front of the hotel. The cost is only $1.00 usd. Cons: they constantly call you and try to persuade you to listen to a 90 minute presentation and buy their timeshare vacation which can be a nuisance especially when you are on vacation and just want to relax and enjoy.

User
2017-09-07
 SAVED OUR VACATION!!
Saved our vacation!! After a terrible first night in another hotel to begin an 8-day vacation, we arrived in the morning at the Westin Lagunamar to the wonderful greeting "Welcome home". Not only did they have a great room for us but they allowed us to check-in at 9am!!! We couldn't be happier with this decision and our only regret was not choosing this place first! Gustavo gave us a beachfront suite and said he will take good care to see that our stay would be memorable. The resort does not disappoint!! The resort was clean, well staffed and the beach is to die for! Two moonlight massages, a romantic dinner on the beach, a day trip to Isla Majures for snorkeling and sailing, salsa dancing....oh, and we met some wonderful people enjoying their stay also. We have already decided to come back here next spring! Thank you Westin Lagunamar

Silver Spring, Maryland
2017-09-07
 Excellent
Overall this is a great place to be, everything was amazing. Zabail sorry if i miss spill his name but upon check in he was really great and helpful. He made sure that we have the room with the best view. From bellman Edwardo was really great he explained everything about the area and resort. Housekeeping everyday they made sure that our room is clean. everyone is friendly and very nice. I am super happy that my hubby booked this resort. one thing restaurant was a bit expensive make sure to take cash. all restaurant are two mint walking distance and they are a lot cheaper.Just want to thank everyone at the resort. Everyone was amazing and friendly.Thank you for making my anniversary the best

User
2017-09-06
 Lovely
Excelent choice, specially if you go with children, every room has a full kitchen, washer and dryer, well located, beautiful beach. Deffinetly would go again All staff is very helpful,good restaurants,many pools The only thing I would add is a playground for childrenMore

Washington DC, District of Columbia
2017-09-06
 Great Hotel for a Relaxing Vacay
This hotel is great for relaxing. It is far enough from all the activities downtown but yet close enough to typical tourist attractions like snorkeling and water sports. The hotel has no night life/activities on site. Beautiful grounds, great pool that overlooks the ocean beautifully. Nice hotel staff. Timeshare folks are a bit intense as far as pushing their packages.

Cancun, Mexico
2017-09-06
 Fun in the sun
This is a great place for couples, families and any other combination. The resort is on the beach, great pools, great pool bars and restaurants. Spa is available for pampering and impressively stocked rooms to rest, prepare your food and relax in the jet tub. We recommend this property for relaxation, rest and sun.

User
2017-09-06
 Perfect Vacation
This was a perfect vacation!! The location of this property was excellent and what truly set this property apart was their phenomenal customer service. Each and every employee of that we came across with, including the security guards in the front of the property treated us like their most valued guests. This, along with well maintained facilities throughout the property made this a remarkable and perfect vacation. Also, the concierge service was extremely helpful to us. For as long as you level set expectations with them i.e. "I don't have time to sit in one of your time share presentations, but need help with this instead" and they will helpfully and willingly assist. Attached are photos of our bedroom view shortly after sunrise. The pictures don't do justice to the magnificence at all.

Kenai, Alaska
2017-09-06
 Top Notch Experience, But...
The location and service were top notch, though I wished they would have had some more activities and a larger recreation space so there is something to do on the inevitable rainy days. The staff was amongst the finest resort staff I have experienced though.That being said, I am not sure I would stay here again. This was the first time we opted for a resort trip that was not all-inclusive. I was, wrongly, under the impression that the quality of food and drinks would be better. This was not the case as the drinks and the food both had the same low level of quality as the all inclusive, but without the peace of mind of not counting pennies. Going forward I would switch back to the all-inclusive model for this type of trip.Also, if you go to the ownership sales pitch it was pretty professional and never felt like too hard of a pitch. We did not buy the package, but could certainly see the value if you had a family and wanted to go to the resort every year. Also, some "owners" told us that their annual fee went from $600 to $900 after a year. I don't think that is something that changes the value too much but certainly should be taken into the equation.If you stay here you will certainly enjoy it, but I hope the extra color I was able to provide was helpful.

User
2017-09-06
 Cancun Vacation
Great location on the water and in the middle of the island close to great high end shopping and local restaurants. Beautiful beach, good hotel restaurants and accommodating staff. Our room even had a small kitchenette fully stocked and a washer and dryer. Catch the local bus just outside the hotel to get around. It was cheap, easy and fun to go on. The buses take you all up and down the island.

New York
2017-09-05
 Good family resort, Great Location
I love this resort. It is a combined timeshare as well as hotel. I am an owner of a Sheraton Timeshare in Orlando and they treated me like an owner in Cancun. If you an owner you receive a discount on the meals you eat at the resort. Oh BTW it doesn't discount the drinks.The also offer a tour of the resort which is optional, if you are interested in receiving a discount ticket to a tour or activity around Cancun. We took the tour it was roughly 90 mins and they discussed Westin Adventura. It is more expensive then a timeshare in Florida and we said no. There was one other person (the closer) and he was quick to see we were not interest and said thanks and left. For those who do not like to waste time on the presentation just say no to the concierge when ask and that would be it. In my opinion soft sales, but I am already an owner there so it might be different to a non-owner.We got a one bedroom suite. It had a King Bed in the bedroom and sleeper sofa in the living room. My kids said the sleeper was comfortable enough, but prefer a regular bed. Kitchen was fully equipped for those who want to cook (we made breakfast twice).The main pool was half closed due to maintenance, but we had still have the lower half and the quite pool available. This was more then enough, even with the hotel and timeshare most full for the week.We ate twice a Duna and I have to say the taco were delicious and starter nachos as well. What makes me recommend this resort to anyone who wants to stay in Cancun is location, location, location. You are across the street from La Isla Mall (outdoors), well as a short walking distants to Luxury Avenue Mall (Indoors).For those who need to cook their is a supermarket is Luxury Avenue Mall, if you need to pick up water, milk, and other drink and food items.The beach was clean and neat. The sand was powdery and cool to the touch even on very hot days. If I am going to Cancun again I am coming back to Lagunamar, but to make the kids happy I'm getting a 2 bedroom.

Denver, Pennsylvania
2017-09-05
 Rain, Sun and Fun
We are finishing up our 5 day stay at Westin Lagunamar and can't say enough great things about it. We did a short stay exchange through Interval - a don't regret it for a minute! The weather was off and on rain the first few days but when it stopped you could still enjoy fun in the pool and swim up bar or stroll on the beach. It's still very warm even with some rain. The last 2 days were sunny and almost too hot. We decided we enjoyed the off and on clouds more! We had a 1 bedroom villa in building 7 on 5th floor and had an amazing view. Large bathroom and bedroom - very clean and updated. Like others have mentioned all rooms have ocean view so you don't have to pay extra to get a room with view. I don't believe any rooms face the boulevard which makes this hotel awesome. We noticed most other resorts have boulevard and ocean view that I'm sure you pay a lot more for so you can't beat this hotel. Staff were all very friendly and helpful. Bus was very inexpensive when we took it to grocery store. Being able to cook in our full kitchen saved us a ton of money and we grilled some of the best steak we've ever had. 2 pools under renovation but infinity pool and smaller pool by building 9 were both open. I believe those 2 pools will be under construction soon. The beach is just amazing! We saw 4 turtles in the evening and watched staff collect the eggs. They have a turtle conservation program and have a small area on beach near hotel where they keep the eggs until they hatch. They usually release the baby turtles at 7:30 pm but you need to check with security or lifeguards every afternoon to see if they will be releasing them. So cool to see these little turtles released into ocean. We took ferry to Isla Mujeres and rented a golf cart but is not something we would do again. We must have taken the wrong road because we drove from the ferry area to the south end and only saw foliage and a smelly dump. The ride back on east side was by ocean and much nicer drive. We were only there for 2.5,hours and decided it wasn't our cup of tea. The ferry ride was best part -especially seeing a sea turtle swimming by our ferry. We're sad to leave but have already decided we'd like to return with our family and friends next year. We truly enjoyed our stay here.

User
2017-09-05
 Some good, some bad
Pros: -Amazing location-Beautiful pools, especially the infinity pool (though they were doing construction on 2 of the pools when we were there and they weren't accessible) -Love the kitchen, balcony, washer/dryer and hot tub bath in the rooms-Great service at the restaurants (though why is almost everyone male? this seems to be a Cancun thing at most of the higher end restaurants in the Hotel Zone too)-Housekeeping was fast and very goodCons: -Front desk staff and concierge were clueless, often giving incorrect information on basic info like where things were located *in their own hotel* or what time sites were open or ferries left. They seemed way more interested in selling time shares. -Concierge pre-stay was MIA - we tried to book the shuttle from the airport responding to the pre-stay email sent by "our personal concierge" but got no response. Apparently our guy was on vacation and didn't bother to forward his email or set up an out of office, so we never got a response after multiple emails and had to get a super shuttle from the airport. Not the end of the world, but not Starwood-level service. -Funky smell throughout the hotel (possibly because it was rainy?)-Ridiculous rates from the taxi recommended by the hotel ($15 for 1 mile)Overall: we had a lovely time, despite the minor annoyances listed here that could easily be fixed. Worth it if you're paying with Starwood points, probably not if you're not.

Charlotte, North Carolina
2017-09-04
 Favorite of ours for Labor Day weekend
We love coming here for Labor Day weekend. It's so relaxing. Mostly adults here and the resort isn't as crowded. The temperature is milder and the beach is still outstanding. The staff is very attentive and make your stay a real pleasure. Also worth mentioning it's just across the street from the best shopping mall. It has all the best stores... Gucci, LV, all high end stuff and with the exchange rate it makes shopping for luxury items much more fun!

Houston, Texas
2017-09-04
 Liked it
Westin Lagunamar is not your unique/exotic resort but it offers a great value. Our room had full kitchen with a fairy sizable fridge. Grocery stores were in 7 min walking distance. You do not need all inclusive here. Shopping area across the street offers various lunch and dinning options. We took Westin 's $350/4 nights offer we received by email, declined $150 offer to attend 90 min time share presentation and had a great time at the beach. Good job Westin.

User
2017-09-04
 So relaxing
The beach is so beautiful that it is worth the trip from London.Holiday can be cheap too as you have your own kitchen to cook.12 pesos to get on a bus to buy groceries or going around town.You are spoiled for choices with the pools area.Love it!!!

Germantown, Maryland
2017-09-02
 Excellent!!!!!
My family and I travelled to Cancun and stayed at this beautiful resort. Customer Service and professionalism was superb!!!! Rooms were clean and very modern. The views from the rooms were fabulous!! The resort is conveniently located right across from the Isla Plaza that has restaurants and shopping stores to visit. The restaurant on resort grounds were just ok, not bad, but not amazing. Overall, I will be returning to this resort in the near future. I cant express the level of customer service that was provided to us :)

Hotel style

Spa
Family
Luxury
Romantic
On the Beach
Room types

Non-Smoking Rooms
Kitchenette
Suites
Family Rooms
Outdoor

Beachfront
Private Beach Area
BBQ Facilities
Pool and Spa

Pool Towels
Outdoor Pool (all year)
Hot Tub/Jacuzzi
Massage (additional charge)
Spa (additional charge)
Fitness Center
Sauna
Activities

Kids' Club
Mini Golf
Playground
Game Room
Golf Course (within 2 miles) (additional charge)
Tennis Court
Food & Drink

Snack Bar
Bar
Restaurant

Free Internet
Free Parking
Front Desk Services

Concierge Service
ATM On Site
Baggage Storage
Tour Desk
24-Hour Front Desk
Cleaning

Daily Housekeeping
Laundry (additional charge)
Business Facilities

Business Center
Meeting/Banquet Facilities (additional charge)
General

Convenience Store (on site)
Air Conditioning
All Spaces Non-Smoking (public and private)
Shops (on site)
Car Rental
Souvenir/Gift Shop
Safe
Elevator
Facilities for Disabled Guests
Non-Smoking Rooms
Room Service
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